# Medallia Experience Cloud Software Reviews, Demo & Pricing - 2026 > Review of Medallia Experience Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/hr/medallia-profile --- [Home](https://www.softwareadvice.com/) / [Survey Software](https://www.softwareadvice.com/survey/) / Medallia Experience Cloud Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-loyalty/medallia-profile/reviews/)[Alternatives](https://www.softwareadvice.com/customer-loyalty/medallia-profile/alternatives/) # Medallia Experience Cloud 2026: Benefits, Features & Pricing Wondering if Medallia Experience Cloud is right for your organization? Our Survey Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Medallia Experience Cloud 4.5 [(33)](https://www.softwareadvice.com/customer-loyalty/medallia-profile/reviews/) Pricing Pricing available upon request ### About Medallia Experience Cloud Medallia is a text analytics solution that uses AI and machine learning technologies to enhance customer, employee and product experiences by detecting user patterns, needs and behaviors. It allows administrators to set up organizational hierarchy and access rights to ensure the distribution of information and insights based on user roles and responsibilities. Medallia's customizable dashboard captures and analyses data from multiple channels including white-label email surveys, web intercepts and in-app feedback, facilitating customer lifecycle management. Managers and leaders can gain insights into employee experiences across all stages, from talent acquisition to training and offboarding. Additionally, users can evaluate products by conducting concept testing for features, services, installation and pricing, optimizing end-user engagement. Medallia comes with an application programming interface (API), which lets businesses modify the system and integrate it with several third-party applications. Pricing is available on request and support is extended via phone, email and other measures. Wondering if Medallia Experience Cloud is right for your organization? Our Survey Software selection experts can help you in 15 minutes or less. ## Medallia Experience Cloud User Interface ## Popular Medallia Experience Cloud Alternatives Main Product Medallia Experience Cloud 4.5 [(33)](https://www.softwareadvice.com/customer-loyalty/medallia-profile/reviews/) Ratings Breakdown - 4.53Ease of use - 4.35Value for money - 4.32Customer support - 4.44Functionality Pricing Available upon request Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10458)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.42Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) 4.5 [(1205)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.16Value for money - 4.23Customer support - 4.36Functionality Pricing Starting at $299.00 per month Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2895)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.46Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Survicate](https://www.softwareadvice.com/product/31821-Survicate/) 4.6 [(99)](https://www.softwareadvice.com/product/31821-Survicate/reviews/) Ratings Breakdown - 4.73Ease of use - 4.32Value for money - 4.77Customer support - 4.27Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## Medallia Experience Cloud Pricing and Plans Starting price: $5.00 Free Trial Free Version Basic $5.00 No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Medallia Experience Cloud Features - Popular features found in Survey Customizable Questions Customizable Templates Data Analysis Tools Data Import/Export Drag & Drop Email Marketing Feedback Management Question Branching Skip Logic Support Audio/Images/Video URL Customization - More features of Medallia Experience Cloud 360 Degree Feedback Action Management Activity Dashboard Anonymous Feedback API Benchmarking Chat/Messaging Collaboration Tools Communication Management Complaint Monitoring CRM Customer Profiles Customer Segmentation Customer Surveys Customizable Reports Dashboard Data Visualization Employee Recognition Engagement Tracking Goal Management Mobile Survey Multi-Channel Data Collection Multi-Channel Distribution Multi-Language Negative Feedback Management Offboarding Offline Response Collection Predictive Analytics Progress Tracking Pulse Surveys Question Library Question Piping Randomization Ratings/Reviews Real-Time Analytics Real-Time Data Real-Time Reporting Reporting/Analytics Reporting & Statistics Response Quotas Response Validation Segmentation Sentiment Analysis Site Intercept Survey Survey Builder Survey/Poll Management Surveys & Feedback Tagging Text Analysis Third-Party Integrations Visual Analytics ## Medallia Experience Cloud Integrations Slack Integration rated undefined from -1 review Marketo Engage Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review Tableau Integration rated undefined from -1 review Contentsquare Integration rated undefined from -1 review Fullstory Integration rated undefined from -1 review See all 13 integrations ## Medallia Experience Cloud User Reviews Overall Rating 4.5 Ratings Breakdown 5 52% 4 45% 3 3% 2 0% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 4.4 Customer support 4.3 Functionality 4.4 Ryan A. Verified reviewer Human Resources 5001-10000 employees Used weekly for less than 2 years Review source Reviewed June 2024 Advantage and Disadvantage of Medallia 4 Ratings Breakdown 4 Ease of use 4 Functionality Pros: I like the way it shows simple dashboards and quick reports about NPS, Satisfaction Rate, and Verbatims. Cons: Due to data privacy and system limitation, sometimes, it doesn't show some data views that we need such as NPS scores per recruiter. Instead, it only shows by hiring manager. We just think that Medallia is somehow not that flexible in giving us power to tweak the existing reports. Reasons for switching to Medallia Experience Cloud Medallia is more comprehensive and interactive to users than SurveyMonkey. Read More Kelly B. Verified reviewer Restaurants 1001-5000 employees Used daily for more than 2 years Review source Reviewed March 2026 Great for customer feedback 5 We used the feedback to improve service, ability to contact customer and offer a discount on next meal and acknowledge our associates for a job well done or help them improve. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The feedback from customers and the ability to rank our performance and acknowledge the associate. Also, if it was a complaint, we had the chance to fix what was wrong Cons: There were times that reviews were not credited onto our account. There were a couple complaints from customers that the survey was too long. Read More VR Verified Reviewer Telecommunications 1001-5000 employees Used monthly for more than 2 years Review source Reviewed February 2019 High Total Cost of Ownership 3 Ratings Breakdown 3 Ease of use 2 Value for money 2 Functionality Pros: It just works once extensive setup is in place. Cons: Very expensive to run. Medallia's model is based on maximising Medallia consultancy - even for simple things like adding new touchpoints, help requests, simple customisations. I prefer cloud based services that gives much more control to the customer. Read More VR Verified Reviewer Retail 10000+ employees Used daily for more than 2 years Review source Reviewed August 2022 Medallia wins again 5 Medallia is a magnificent product geared to reach your maximum customer service potential in your business if you’re a large corporation it’s a mistake not to use this service Ratings Breakdown 4 Ease of use 5 Value for money 2 Customer support 4 Functionality Pros: The ability to build surveys and not only get feedback from customers but employees as well to improve the workplace Cons: There is no tutorial or training given in my company on how to use this it’s sinker swim and that may be directly related to my management and not others in the company remember management sets the tone and ease of the work environment Read More VR Verified Reviewer Hospitality 2-10 employees Used daily for less than 12 months Review source Reviewed July 2021 Manage Customer Relations in One Place 4 I am overall very satisfied with Medallia. It is perfect for dealing with customer relations across numerous websites. There is also a lot of data provided which can be useful to the organization. The interface makes the experience for the user good as information is presented well and is easy to find. The app is also a must get as it sends you a notification after a review has been left. Ratings Breakdown 5 Ease of use 5 Functionality Pros: I like that all the customer reviews are in one place and I am able to reply to them on the website. I also like the analytics that are provided. These analytics can also be exported, so I can apply advanced statistics on any of the data with Python if I wish to. The user interface is also modern and information is mostly easy to find. Cons: I wish there were more statistical analysis done within the website. I would like to see predictive analysis calculated for the business. This is very important for hotels and other businesses. I can export the data and do it myself, but having it done in Medaliia would be very convenient. Vendor Response Thank you for your review. We continually invest in the analytical capabilities of Medallia and customer feedback, like yours, to help us prioritize our roadmap. We are in the process of adding additional features to address your feedback regarding predictive analytics. Please reach out to your Medallia success team or ask questions directly on our Help Site - https://help.medallia.com. Replied July 2021 Read More VR Verified Reviewer Used daily for less than 2 years Review source Reviewed April 2018 Excellent from introduction to implementation. It was first rate. 5 Improved performance from front line agents as well as leadership who really have embraced the new tools. Ratings Breakdown 5 Ease of use 3 Value for money 4 Customer support 5 Functionality Pros: Flexibility, ease of use and ability to train users quickly for use right out of the box. This application provides a way for Call Centers to become true Contact Centers. As a high quality Customer Experience steps to the forefront of business demands and requirements, this software tool gives me as a consultant a way to help clients boost their efficiency, overall Customer Satisfaction and, employee satisfaction. The better the customer experience is the better employees enjoy their job and they love when tools give them added tools that give them the ability to surprise customers. Cons: Cost is always a concern. There is a steep learning curve to consider your team fully utilizing all of the features that this product delivers. You have to commit to it and make learning and using the system a priority. It provides a great deal of data output that can be useful if leadership is given the flexibility and time to review and use the data to improve performance. Read More VR Verified Reviewer Hospitality 11-50 employees Used daily for more than 2 years Review source Reviewed October 2023 Ease of use 4 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The easy way to see what customers are saying and where improvements are needed. Cons: The ease at which customers can post untruths or straight up lies. Read More Bojan G. Verified reviewer Outsourcing/ Offshoring 11-50 employees Used daily for more than 2 years Review source Reviewed December 2018 The best way to measure and record your customer satisfaction 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: If you are a customer facing organization such as a hotel and struggle to deal with customer feedback, it's time to digitalise. Medallia is a great software for hotels, I've used it in 2 hotels and never had issue. Customer feedback was easily collected from customers through customizable surveys and the data ranked. It is important to train your front line to collect customers emails in order to get a higher respose rate and improve your NPS. Works with most of the CRM's. Cons: No issue. Many reporting capabilities. I was very happy with the product. Read More Celexsy A. Verified reviewer Retail Used daily for more than 2 years Review source Reviewed April 2018 Robust reporting to keep a pulse on what the customer thinks. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Real-time data and dashboards from multiple administration views. Filtering to exact data is easy to navigate and information is easy to share. Cons: There aren't many cons. This software gives pertinent real-time data that helps me drive business decisions. Targets are sometimes hard to reach and those targets must be strategized offline. Read More Heidi K. Verified reviewer 51-200 employees Used weekly for less than 12 months Review source Reviewed November 2017 Medallia has been a revolutionary product for our company as a whole. 4 NPS score, rankings, an open platform for our members to give their honest feedback. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I love the fact that you can see your club versus other clubs. Being able to look at your rank really helps your team see where you fall in regards to other clubs across the nation. I also like how many reports you can get on your dashboard. Having a quick look helps you and your team be able to look back and see where you're falling in response to the things that you are implementing. Cons: I wish that we had customizable options for the case processing function. I want to be able to remove aquatics section, kids club, etc. I want to add other items that are not on the list. Read More Showing 1 - 10 of 33 Reviews [See All Reviews](https://www.softwareadvice.com/customer-loyalty/medallia-profile/reviews/) ## Medallia Experience Cloud Popular Comparisons [SurveyMonkey vs Medallia Experience Cloud](https://www.softwareadvice.com/customer-loyalty/medallia-profile/vs/surveymonkey/)[Trustpilot vs Medallia Experience Cloud](https://www.softwareadvice.com/customer-loyalty/medallia-profile/vs/trustpilot/) [Compare All Alternatives](https://www.softwareadvice.com/customer-loyalty/medallia-profile/alternatives/) ## Other Top Recommended Survey Software [Mailchimp](https://www.softwareadvice.com/crm/mailchimp-profile/) **4.5** (17625) Recently recommended **0** times [Google Forms](https://www.softwareadvice.com/forms-automation/google-forms-profile/) **4.7** (11452) Recently recommended **0** times [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10458) Recently recommended **0** times [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) **4.6** (5255) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Medallia Experience Cloud with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice