All MESHAI Reviews
1-20 of 20 Reviews
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Ali
Verified reviewer
Semiconductors, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
I love MESHAI's smart and simple automatic scheduling.
It saved our time a lot of time by reducing the time we spent on preparing our schedule and addressing the shift change requests.
PROSIt simplifies the task of setting your schedule with your supervisor and coworkers. You just enter your available time in the app, then it automatically finds the best shifts for you and your coworkers. You can also easily change your shift with another person by clicking on the shift you want in your calendar and push Request button.
CONSSometimes it can be hard to navigate among multiple teams since you have to switch and select the other team calendar to put a new request for that team.
Vendor Response
Thanks Ali for your positive review. Please let your colleagues know we are here to support when they need us. Just chat to us via the chatbox on meshai.io and lets us know how we can be better for your needs.
Replied September 2019
Mark
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
A helpful tool to organize on call.
MESHAI provides an easy way to inform docs of their on call duties and allow them to exchange shifts while keeping the hospital up to date in real time.
CONSScheduling still a bit awkward. It would be nice if we could do weekends as one entry.
Reasons for switching to MESHAI
Cost.
Vendor Response
Thanks Mark for your feedback. We are happy that you find the product easy to work with. Sorry that the scheduling for weekend days together is not what you want. One of our concierge staff will reach out soon to see how we can improve that aspect as well. Please do not hesitate to let us know if there are any other places where improvements are due. Once again, thanks for your continued trust in Mesh AI.
Replied October 2019
Kaes
Health, Wellness and Fitness, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed September 2019
Interface not elegant plus other pains
As you can imagine, very frustrated and really disappointed.
PROScost, plain and simple. otherwise, it has been painful and unintuitive most of the time.
CONSDesign: very dated and not elegant compared to our previous software. To filter your own call days is a hassle, and all members of the same team have the same color, there is little in way of customizing the layout. would not sync within apple calendars over icloud, so my ohone shows my call days on Mesh AI, but my iMac doesn't... Tends to crash on our phones very often (iOS 12+) Cannot share my own calendar with family members which forces my spouse to have to manualy inout my call days on our family apple calendar.
Reasons for switching to MESHAI
cost. period.
Vendor Response
Dear Kaes, I am very sorry to hear that you are not satisfied with your platform. We took all your feedback to the design AND engineering teams to address all. In the meantime, your Mesh AI concierge will reach out to you to see why you have synch and crash issues. Those are new to us and not reported by any others. Again, please accept out apology. We have meant to bring to you a simple applications that works across all platforms equally easily and effectively. We will do whatever possible to earn your satisfaction. That's our promise to you.
Replied September 2019
Vanessa
Hospital & Health Care, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Fast, easy and accommodating.
Considering the man hours it has taken in the past to juggle the number of complex schedules and rules that are required to complete a full year of physician call, this program has cut that time by at least 75% making it of great value for the money.
PROSWe are delighted with the way MeshAI is capable of handling the plethora of variables that go into our complex physician call schedule. There isn't a 'rule' that we've thrown at them that they haven't been able to implement. It's robust and powerful!
CONSCan't say as we've found anything we don't like yet.
Vendor Response
Dear Vanessa, Thanks for taking the time to review your MeshAI platform. We will do what we can to earn your max 10/10 score. Please let us know how we can improve the ease of use and quality. There are a number of improvements on the way that I am sure will get us closer to perfection. Once again, thanks for your support in your new "partners" at MeshAI.
Replied September 2019
Karolina
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Easy and fast scheduler
The company is great in customer support. Love the design. Highly recommend it.
PROSThis platform is the easiest medical tool I have encountered. Yet, it is very powerful. It can handle many complex scenarios.
CONSIt does not yet plug into EHRs. But that did not matter for us. We use it in a silo.
Reasons for switching to MESHAI
Cost and simplicity.
Vendor Response
Thanks a lot for your feedback. This takes valuable time and we truly appreciate your support. If there is anything we can do to make your 9/10 a 10/10, please do not hesitate to email us. We can provide integration with all major EHR systems if needed. Please ask your admins to reach out to us. Thanks!
Replied October 2019
Michael
Hospital & Health Care, 201-500 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Call schedule with MESHai
Most important-easy to use.
PROSThe MESHai tools were easy to learn and develop our call schedule. Easier than other applications I used. Love the Autoschedule feature.
CONSNo real cons. Any questions were quickly answered by the support team.
Reasons for switching to MESHAI
Hospital decision-cost was a factor.
Vendor Response
Dear Dr. Green, Thanks for your feedback and for your positive review. Do not hesitate to tell us if there anything we can do make the system even better.
Replied September 2019
Katie
Hospital & Health Care, 201-500 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2020
Customer Service is amazing
CS - [SENSITIVE CONTENT HIDDEN] was answering questions and coming up with solutions within minutes Adaptability - Mesh AI created customization's specific to our collective agreements quickly Cost - Very fortunate to have a chance to use this software to address COVID scheduling needs Analytics - Shift/hour counts very helpful for equal distribution of shifts
CONSTeams - no ability to manage employees who are cross functioning or on different teams appropriately ERP - no ability to integrate with current ERP (absence tracking)
Vendor Response
Thanks a lot for your review Katie. We take pride in supporting and serving our customers and excellence here is out number 1 priority. We hope to be able to continue to provide you with a platform that brings unprecedented efficiencies in all your staff allocation processes. We do have a number of integrations in some of our plans. Please let us know what is needed and we can provide more details on this. We are also working on a number of cross-team functionalities that you will be able to benefit from soon. Stay tuned.
Replied May 2020
Jayme-Lynn
Hospital & Health Care, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2019
Decent Software
Never had an issue, My workplace switched from an emailed/paper system to all on Meshai and the transition easy effortless.
PROSColour co-ordinated Easy to navigate Easy sign-on Email updates
CONSMaybe too emailed too often honestly I liked the system
Vendor Response
Dear Jayme-Lynn, Thanks for your review. We are happy that you find the system easy to use and that you like it. Please if there is anything we can do to make it even better, share with your dedicated Mesh AI concierge. Any time. We look forward to serving you the best we can for years to come.
Replied September 2019
Kimberly
Health, Wellness and Fitness, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
MESH AI review
As mentioned above I use MESH AI to obtain the anesthetist/Surgeons OR schedule so that I may plan preop visits for the Anesthetists in the preop clinic.
PROSThe thing I like most about this product is that it is easy to navigate to the monthly schedule that I require and then easy to print a working copy to use to schedule my preop clinic surrounding the physicians OR schedule.
CONSI dislike the numerous emails I receive every time there is a change but realize this is necessary to remain informed.
Vendor Response
Thanks Kimberley for your feedback. We are happy that you find the product easy to work with. Sorry that the emails and notifications are bothering you. Those are partly picked by your account owner at NHH. Some can be turned off. Please contact your Mesh AI concierge via the chatbox and we can turn any that you want and we are allowed to off. Once again, thanks for your continued trust in Mesh AI.
Replied September 2019
Whitney
Hospital & Health Care, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2019
APP
Good
PROSSimple to use Accurate & clear information
CONSThe APP version doesn’t show me the month to month that my desk top version does
Reasons for switching to MESHAI
Unknown
Vendor Response
Dear Whitney, I am sorry that you are not as happy. Your feedback matters a ton to us. We will strive to earn your full satisfaction and trust in the coming weeks. One of our concierge staff will write to you soon to see how we can help with your app view. It is indeed possible to get the month view and we will have to show you how to set it. We are always here to hear your comments and will do whatever possible to rectify any issues. Thanks once again.
Replied October 2019
Frances
Hospital & Health Care, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
This is a great program for scheduling in the ER
Having an interactive app as easy to use as MESH AI makes all the difference when doing shift work.
PROSI love how easy it is to pick up a shift, just click a button and its done. I have been the scheduler for other hospitals/programs for many years.
CONSI still have not figured out how to get updates.
Vendor Response
Thanks Frances for your feedback. We are happy that you find the product easy to work with. Especially for someone with your years of experience working with a variety of systems. You made our day! Your Mesh AI concierge will reach out soon to show you how you can control your notifications. Please contact your Mesh AI concierge via the chatbox or a phone call if there is anything else we can do to help. Thanks a lot for your feedback again and your continued support.
Replied October 2019
colin
Hospital & Health Care, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Great system for scheduling
It is an easy to use system that has the option to use Bazaar for shift changes
CONSI really don't have any complaints about this software.
Vendor Response
Dear Colin, Thanks a lot for your positive review. Our number 1 goal in this endeavour is to create a platform that works well and makes your life easier. We are extremely happy that you are satisfied. Please let us know via email or platform if there is anything else we can do to continue supporting you the best possible way.
Replied September 2019
Anthony
Hospital & Health Care, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Ease of use for scheduling
Very efficient and easy to use.
PROSConvenience and user-friendliness. Fast feedback and confirmation.
CONSA lot of repetitions. I keep getting the same messages in my mailbox.
Vendor Response
Thanks Anthony for your feedback. We are happy that you find the product easy to work with and like the speed and confirmation processes. Sorry that the emails and notifications are bothering you. Those are partly picked by your account owners/admins. Some can be turned off. Please contact your Mesh AI concierge via the chatbox or email us copies or screenshots of those you feel redundant and we can turn them if not a Queen's admin requirement. Once again, thanks for your continued trust in Mesh AI. We have asked a concierge support person to reach other to learn more and help right away.
Replied October 2019
carson
Medical Practice, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed September 2019
review
relative ease, big fonts, colour pages,
CONSpoor communication, hard to quickly communicate with others
Vendor Response
Dear Carson, I am very sorry to hear that you are not satisfied with your platform 100%. We first built a simple yet powerful scheduling platform. Our messaging feature is still in development and feedback will be very helpful for us to deliver the best product for the largest set of users. In the meantime, your Mesh AI concierge will reach out to you to see what we can do right away to make things better for your usage. Once again, thanks for taking the time to write your views here. We will be relentless to give you a perfect product. That is my promise to you.
Replied October 2019
Jennifer
Hospital & Health Care, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Easy and comprehensive
We moved from Kronos and love the cost reduction and ease of use.
PROSIt is easy to use for all staff. It is priced really well with no contracts. Allows us to change at no cost.
CONSMobile apps are allowing all staff feature but a subset of manager features.
Vendor Response
Dear Jennifer, Thanks for taking the time to review your MeshAI platform. We are so happy that you find the platform as you want it. If there is anything you need in the future, please let us know. We are adding features and options to make the platform even closer to its ideal of giving all your admin time back to you. Have a great day.
Replied September 2019
SYLVIA
Hospital & Health Care, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2019
MESH AI
Not sure
PROSEasy to read I don't know what else to write.
CONSNot easy to print off schedules There must be an easier way to print
Vendor Response
Dear Sylvia, Thank you for your review. We are happy that the tool is easy but we hear you. If you find it har to print things, we will look into this and will find a better solution for you. Your dedicated Mesh AI concierge support will reach out soon to see how we can help and make your experience better. We do whatever we can to make sure you are full satisfied. Please share any other issues with us via the chatbox on the platform. Thanks again.
Replied September 2019
Sina
Building Materials, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
No way to face an empty seat in the organisation
The management and development team are very tech and scientific oriented
PROSCreativity, innovative approach to scheduling and the story behind the brand
CONSMarketing, The software is very good that I should knew about much earlier
Vendor Response
Dear Sina, Thanks for your feedback. We are happy that your internal health team is enjoying this product. Please let us know how we can support you further.
Replied May 2020
Yuri
Medical Practice, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed September 2019
Anesthesiology department scheduling
It has worked well so far for our department scheduling
PROSGood visual layout of calendar, I like the Bazaar feature for shifts that are available, I like the weekly schedule reminders
CONSVery many email reminders, however I was able to customize to only receive the ones I wanted.
Vendor Response
Thanks Yuri for your feedback. We are happy that you find the product easy to work with. Happy that you found out how to control the notifications you get. Indeed, the platform is very flexible on this aspect. Some notifications can only be turned on and off by team admins and some by individual users. Please contact your Mesh AI concierge via the chatbox if you need more help on this or any other matter. We are truly delighted to hear from you and help out. Once again, thanks for your continued trust in Mesh AI.
Replied October 2019
Christopher
Hospital & Health Care, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed September 2019
Options
Hope to create rosters easily
PROSLive updates to schedule and the buying selling of call feature
CONSDespite updating I cannot start my week on a Monday it always starts is a Sunday. Also hard to get to calendar view.
Vendor Response
Dear Christopher, I am very sorry to hear that you are not 100% satisfied with your platform. Your feedback is very important to us. Your Mesh AI concierge will reach out to you to show you how you can get to calendar view easier and also change week start date. Please accept our sincere apology. We have meant to bring to you a simple applications that works across all platforms equally easily and effectively. We will do whatever possible to earn your satisfaction. That's our promise to you. Thanks for your time to review to us.
Replied October 2019
Amy
Hospital & Health Care, 501-1,000 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed September 2019
Program Calendar
Easy to use, all in one location. I don't use the program a lot. I use it to print the schedule for the month however do not input the data.
CONSwould like to print in black and white vs. colour. It prints in black in white but it is difficult to read the calendar.
Vendor Response
Dear Amy, Thanks for your review. We are happy that Mesh AI is easy to use. We are sorry that the print is not the quality you want. That is something we can help you on your side most likely. Most printers allow for color/BW option as well as quality. your Mesh AI concierge will call you to help with this soon. Once again, thanks.
Replied September 2019