Mitrefinch Software

4.01 / 5 (39)

Our advisors have recommended this product 10 times in the last 30 days

About Mitrefinch


Mitrefinch is a provider of workforce management solutions suited for medium to large organizations. This custom tailored solution includes time and attendance management, self-service, employee scheduling, absence management and HR management. The solution offers both mobile and hosted options.

Time tracking is offered via a clocking terminal (biometric and proximity). The Mitrefinch time and attendance function allow users to track all leave and vacation entitlements, hours worked, as well as request time off and shift swaps directly through the system. All data entered into the system is stored and various reports can be created and customized using the data. Reports can also be emailed, printed and integrated with other software solutions. The solution provides skills management features that test employees on multiple parameters to identify their strengths and then deploys them in the areas where the skills can be used optimally.

Mitrefinch is used by a wide range of organizations worldwide and is suited for a variety of industries, including manufacturing, transportation and logistics, mining, construction, government and healthcare.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

39 Reviews of Mitrefinch

Average User Ratings

Overall

4.01 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(10)

4 stars

(20)

3 stars

(5)

2 stars

(3)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 39 reviews

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June 2017

Kaysey from Canadian Breast Cancer Foundation

Company Size: 51-200 employees


Ease-of-use

4.0

Customer support

5.0

Functionality

3.0

June 2017

ALWAYS great customer support!

Pros

I love the ease of using this product. It is so intuitive but I especially love the great customer support I get when I cannot figure something out. I normally send an email and within an hour or so I get a response or call from their team. On almost every occasion, I've received support from Larry Walsh from the Mitrefinch team. He has always been readily available to assist and is always a pleasure to talk to over the phone! 5 STARS!

Cons

I wish there was additional functionality in the custom reports as we've had trouble at times pulling the information we need. We have always found a work around but it would be nice if reports had additional capabilities or options. For example, when I am looking to pull the remaining balance of vacation for a specific time range. This could not be done. The work around was having to pull it on the specific date. However if we were looking for a specific range from the past this could not be done.

July 2016

Rick from Hamilton Police Service


Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.0

July 2016

Hamilton Police, Ontario, Canada: Experience with Mitrefinch TMS

Pros

Hamilton Police Service was looking for a product that encompassed Manager and Employee web self-service for scheduling and tracking attendance. The product also had to interact with our payroll (Oracle/PeopleSoft) and other necessary applications.

Mitrefinch was chosen for its features and price point.

This product was able to handle over 100 shift schedule rotations to accommodate our departments.

Support has greatly improved in the last year as extra staff was added to the Canadian market. They have always been there in a timely fashion for the few urgent issues we have faced.

The software runs in a standard Microsoft environment. No special software was required. All clients use Internet Explorer browser to access the application.

Cons

Documentation of the software is too many releases behind.

The report writer is very capable but lacks features expected in today's reporting tools. However, it has never crashed and is very reliable.

March 2019

john from Branston

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

March 2019

Good functionality but poor customer service

The implementation was good and the engineers were very knowledgeable. Initial account management was good. Helpdesk was poor, but improved briefly while Leanne was in post. A massive problem occurred with the version 8 upgrade in March 2018, which has affected our overall perception of Mitrefinch. The issue was due to Mitrefinch not acknowledging the bespoke elements of our system. The latest patch upgrade suffered from the exact same issue! This, compounded by the poor helpdesk service leaves us often exacerbated.

Pros

Ability to deal with open finish times and multiple shift patterns.
Calculations allows for bespoke business logic without development.
Web TMS is good.
Has reduced payroll queries.
Email encrypted payslips.

Cons

Helpdesk service is generally poor - we can provide details on request. General feeling is that the helpdesk has little knowledge nor confidence to take on the problem and resolve it.

System flexibility can be its downfall in that its complex for new users to pick up.

Account management has been flaky. We've had three account managers plus sight of a (very good) customer services manager. The latter, Leanne, filled us with some confidence that service would improve - we had a direct line to her and her helpdesk. Since her departure, the work she started seems to have stopped and service has gone back to as before.

Recent upgrades have failed due to insufficient / missing documentation from Mitrefinch. The latest upgrade required us to failback, resulting in lost time.

Paid for training was insufficient and not compensated.

May 2016

Tamara from Baycoat


Ease-of-use

4.0

Customer support

4.5

Functionality

3.0

May 2016

A title is not required for a survey.

Pros

Windows are easy to navigate through.
Able to configure the system to suit individual needs.
We have many variables and for the most part, the software is able to accommodate the variety.

Cons

Software has some limitations on how it performs. Must be configured properly from the beginning.

System was set up by MitreFinch staff no longer with the company. Recently hired staff find the original set up inefficient.

I could not submit this survey without having to type in more information despite clicking on No, thanks, I'm done. Kept circling back.

April 2019

Barry from Matthew Algie

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2019

Mitrefinch

We have had a positive experience using Mitrefinch software. Where issues do arise we have found their support to be very helpful.

Pros

We use Mitrefinch Access Control, Time and Attendance and HR modules across three business locations. The software & access control hardware have proven to be very reliable over many years of use. Staff generally access the system via the web portal which provides an intuitive interface.

Cons

We have no real issues to report under the "cons" section. The software does what we need it to do.

May 2016

Melanie from Dalton Timmis Insurance


Ease-of-use

4.5

Customer support

5.0

Functionality

4.5

May 2016

Support experience

Pros

This software is very user friendly, easy to administrate and eases admin with keeping track of and calculating vacation days, sick days, etc.

Mitrefinch overall has awesome support and friendly IT staff. I personally worked with Larry Walsh on the last issue and he was very friendly, personable and knowledgeable about the software.

Cons

The only thing that bothers me is time changes and terminals not always keeping proper time. Sometimes the terminals are 2 to 3 minutes fast.

December 2016

Tina from Knorr-Bremse

Company Size: 201-500 employees


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

December 2016

Happy Customer

Product is easy to use and fully intergrates with all modules. We have the data base open all day as it is quick easy access to employees personal details.

Pros

Easy to use and easy to fix if errors are made. Reporting is good if after CSV files and data easy to update and find. Use of template section is really good as well. Support are always quick and helpful. Being ablet to custom's fields etc is fantastic.

Cons

Could still be developed further and if the graphs was developed further would be really good. Looking forward to the Dashboard version of the HR Database to come out as this will be better viewing. Sometimes the links between fields in TMS and HR do not work and have to double enter data.

May 2016

tom from T&T Supermarket


Ease-of-use

3.5

Customer support

5.0

Functionality

3.5

May 2016

T&T Supermarket

Pros

The user interface was pretty intuitive, so it's relatively easy to learn. The support is very good, with Larry Walsh being able to answer most of my inquiries. The instances where he could not, he would look for help from others and get back to me in a timely fashion.

Cons

There are some idiosyncracies that are kind of odd. There's no training material that actually describes process flows and how data flows from one area to another.

December 2016

Caroline from Lane Cove Council

Company Size: 51-200 employees


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2016

Time and Attendance System

The product is very customisable which I believe will suit many organisations. However, as with such time and attendance systems, Higher Manager support and HR policies are critical to the successful implementation. This is the most difficult system I have had to implement not because of the complexity of the software itself, but the resistance from the staff.

Pros

Customisable and good support (yay to your support staff!)

Cons

Complex. May be difficult to support in-house unless you have good, technical IT staff.
Providing integration to other Payroll Systems will be useful.

May 2016

Kaysey from Canadian Breast Cancer Foundation


Ease-of-use

3.5

Customer support

5.0

Functionality

3.5

May 2016

Great Customer Support!

Pros

I like that the system is able to capture exactly what we need in our reports. There are also standard reports that have already been created that are also very useful. I also like how intuitive the system is. I would say it is pretty user friendly with the appropriate training.

Cons

The system can sometimes be slow and quirky. I don't like that some of the reports that have been created for us cannot run automatically because they are too large and instead we need to manually select the users in batches.

December 2018

Melissa from The Heritage Automotive Group

Company Size: 201-500 employees

Review Source


Ease-of-use

2.0

Value for money

2.0

Functionality

2.0

December 2018

Not Great for TMS software

I would not recommend this product.

Pros

We use Mitrefinsh Time Management Software. It gets the job done through biometric clocks where all employees punch in.

Cons

The reporting features are terrible. If I need to run a report for myself in HR I always need assistance about which report to run and how to exactly do it. It is very confusing and the system has a hard time calculating hours worked for a certain time period.

May 2016

Carol from Strategic Aviation Services Ltd.


Ease-of-use

4.0

Customer support

2.5

Functionality

3.5

May 2016

Mitrefinch Ongoing Service

Pros

The software is fairly intuitive and easy to use. There is minimal training required for employees to use the clock.

Cons

Until we were paired with our customer service rep, it was difficult to obtain help and assistance when we needed it.

July 2016