Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
3.5 / 5
Customer Support
4.0 / 5
Functionality
4.0 / 5
Pros
"this product is very user friendly. easy to access and navigate around in. product is very well thought out."
"I like the flexibility, the broad scope, and the integration."
"Windows are easy to navigate through. Able to configure the system to suit individual needs. We have many variables and for the most part, the software is able to accommodate the variety."
Cons
"Would be nice if the client (admin) install was also in the browser"
"The only thing that bothers me is time changes and terminals not always keeping proper time. Sometimes the terminals are 2 to 3 minutes fast."
"Could not create reports that are needed. not able to manipulate like we would like and not easy to share with fellow colleagues"
Mitrefinch Reviews
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April 2019
Barry from Matthew Algie
Company Size: 201-500 employees
Industry: Food Production
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
April 2019
Mitrefinch
We have had a positive experience using Mitrefinch software. Where issues do arise we have found their support to be very helpful.
Pros
We use Mitrefinch Access Control, Time and Attendance and HR modules across three business locations. The software & access control hardware have proven to be very reliable over many years of use. Staff generally access the system via the web portal which provides an intuitive interface.
Cons
We have no real issues to report under the "cons" section. The software does what we need it to do.
June 2017
Kaysey from Canadian Breast Cancer Foundation
Company Size: 51-200 employees
Time Used: Less than 2 years
Ease-of-use
4.0
Customer support
5.0
Functionality
3.0
June 2017
ALWAYS great customer support!
Pros
I love the ease of using this product. It is so intuitive but I especially love the great customer support I get when I cannot figure something out. I normally send an email and within an hour or so I get a response or call from their team. On almost every occasion, I've received support from Larry Walsh from the Mitrefinch team. He has always been readily available to assist and is always a pleasure to talk to over the phone! 5 STARS!
Cons
I wish there was additional functionality in the custom reports as we've had trouble at times pulling the information we need. We have always found a work around but it would be nice if reports had additional capabilities or options. For example, when I am looking to pull the remaining balance of vacation for a specific time range. This could not be done. The work around was having to pull it on the specific date. However if we were looking for a specific range from the past this could not be done.
March 2019
john from Branston
Company Size: 501-1,000 employees
Industry: Food & Beverages
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
1.0
Functionality
4.0
March 2019
Good functionality but poor customer service
The implementation was good and the engineers were very knowledgeable. Initial account management was good. Helpdesk was poor, but improved briefly while [SENSITIVE CONTENT HIDDEN]was in post. A massive problem occurred with the version 8 upgrade in March 2018, which has affected our overall perception of Mitrefinch. The issue was due to Mitrefinch not acknowledging the bespoke elements of our system. The latest patch upgrade suffered from the exact same issue! This, compounded by the poor helpdesk service leaves us often exacerbated.
Pros
Ability to deal with open finish times and multiple shift patterns. Calculations allows for bespoke business logic without development. Web TMS is good. Has reduced payroll queries. Email encrypted payslips.
Cons
Helpdesk service is generally poor - we can provide details on request. General feeling is that the helpdesk has little knowledge nor confidence to take on the problem and resolve it. System flexibility can be its downfall in that its complex for new users to pick up. Account management has been flaky. We've had three account managers plus sight of a (very good) customer services manager. The latter, [SENSITIVE CONTENT HIDDEN] , filled us with some confidence that service would improve - we had a direct line to her and her helpdesk. Since her departure, the work she started seems to have stopped and service has gone back to as before. Recent upgrades have failed due to insufficient / missing documentation from Mitrefinch. The latest upgrade required us to failback, resulting in lost time. Paid for training was insufficient and not compensated.
July 2016
Rick from Hamilton Police Service
Industry: Public Policy
Time Used: More than 2 years
Ease-of-use
4.5
Value for money
5.0
Customer support
4.5
Functionality
4.0
July 2016
Hamilton Police, Ontario, Canada: Experience with Mitrefinch TMS
Pros
Hamilton Police Service was looking for a product that encompassed Manager and Employee web self-service for scheduling and tracking attendance. The product also had to interact with our payroll (Oracle/PeopleSoft) and other necessary applications. Mitrefinch was chosen for its features and price point. This product was able to handle over 100 shift schedule rotations to accommodate our departments. Support has greatly improved in the last year as extra staff was added to the Canadian market. They have always been there in a timely fashion for the few urgent issues we have faced. The software runs in a standard Microsoft environment. No special software was required. All clients use Internet Explorer browser to access the application.
Cons
Documentation of the software is too many releases behind. The report writer is very capable but lacks features expected in today's reporting tools. However, it has never crashed and is very reliable.
May 2016
Tamara from Baycoat
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Ease-of-use
4.0
Customer support
4.5
Functionality
3.0
May 2016
A title is not required for a survey.
Pros
Windows are easy to navigate through. Able to configure the system to suit individual needs. We have many variables and for the most part, the software is able to accommodate the variety.
Cons
Software has some limitations on how it performs. Must be configured properly from the beginning. System was set up by MitreFinch staff no longer with the company. Recently hired staff find the original set up inefficient. I could not submit this survey without having to type in more information despite clicking on No, thanks, I'm done. Kept circling back.
May 2016
Melanie from Dalton Timmis Insurance
Industry: Insurance
Time Used: More than 2 years
Ease-of-use
4.5
Customer support
5.0
Functionality
4.5
May 2016
Support experience
Pros
This software is very user friendly, easy to administrate and eases admin with keeping track of and calculating vacation days, sick days, etc. Mitrefinch overall has awesome support and friendly IT staff. I personally worked with Larry Walsh on the last issue and he was very friendly, personable and knowledgeable about the software.
Cons
The only thing that bothers me is time changes and terminals not always keeping proper time. Sometimes the terminals are 2 to 3 minutes fast.
December 2016
Tina from Knorr-Bremse
Company Size: 201-500 employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 6 months
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
December 2016
Happy Customer
Product is easy to use and fully intergrates with all modules. We have the data base open all day as it is quick easy access to employees personal details.
Pros
Easy to use and easy to fix if errors are made. Reporting is good if after CSV files and data easy to update and find. Use of template section is really good as well. Support are always quick and helpful. Being ablet to custom's fields etc is fantastic.
Cons
Could still be developed further and if the graphs was developed further would be really good. Looking forward to the Dashboard version of the HR Database to come out as this will be better viewing. Sometimes the links between fields in TMS and HR do not work and have to double enter data.
May 2016
tom from T&T Supermarket
Industry: Retail
Time Used: Less than 12 months
Ease-of-use
3.5
Customer support
5.0
Functionality
3.5
May 2016
T&T Supermarket
Pros
The user interface was pretty intuitive, so it's relatively easy to learn. The support is very good, with Larry Walsh being able to answer most of my inquiries. The instances where he could not, he would look for help from others and get back to me in a timely fashion.
Cons
There are some idiosyncracies that are kind of odd. There's no training material that actually describes process flows and how data flows from one area to another.
May 2016
Kaysey from Canadian Breast Cancer Foundation
Industry: Philanthropy
Time Used: Less than 12 months
Ease-of-use
3.5
Customer support
5.0
Functionality
3.5
May 2016
Great Customer Support!
Pros
I like that the system is able to capture exactly what we need in our reports. There are also standard reports that have already been created that are also very useful. I also like how intuitive the system is. I would say it is pretty user friendly with the appropriate training.
Cons
The system can sometimes be slow and quirky. I don't like that some of the reports that have been created for us cannot run automatically because they are too large and instead we need to manually select the users in batches.
May 2016
Carol from Strategic Aviation Services Ltd.
Time Used: More than 2 years
Ease-of-use
4.0
Customer support
2.5
Functionality
3.5
May 2016
Mitrefinch Ongoing Service
Pros
The software is fairly intuitive and easy to use. There is minimal training required for employees to use the clock.
Cons
Until we were paired with our customer service rep, it was difficult to obtain help and assistance when we needed it.
December 2016
Caroline from Lane Cove Council
Company Size: 51-200 employees
Time Used: Less than 6 months
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
December 2016
Time and Attendance System
The product is very customisable which I believe will suit many organisations. However, as with such time and attendance systems, Higher Manager support and HR policies are critical to the successful implementation. This is the most difficult system I have had to implement not because of the complexity of the software itself, but the resistance from the staff.
Pros
Customisable and good support (yay to your support staff!)
Cons
Complex. May be difficult to support in-house unless you have good, technical IT staff. Providing integration to other Payroll Systems will be useful.
December 2018
Melissa from The Heritage Automotive Group
Company Size: 201-500 employees
Industry: Retail
Time Used: More than 2 years
Review Source
Ease-of-use
2.0
Value for money
2.0
Functionality
2.0
December 2018
Not Great for TMS software
I would not recommend this product.
Pros
We use Mitrefinsh Time Management Software. It gets the job done through biometric clocks where all employees punch in.
Cons
The reporting features are terrible. If I need to run a report for myself in HR I always need assistance about which report to run and how to exactly do it. It is very confusing and the system has a hard time calculating hours worked for a certain time period.
July 2016
Sherry from Pano Cap (Canada) Limited
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Ease-of-use
4.0
Value for money
4.0
Customer support
4.5
Functionality
4.0
July 2016
Helpful, as usual.
Pros
The day-to-day use of the product is user-friendly and there's no hassle getting support when you need it.
Cons
When setting up reports or permanent changes, it's not so user-friendly. Have to contact support.
May 2016
Lori from Factors Group of Nutritional Companies
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 2 years
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
May 2016
Very easy to use software and great customer service
Pros
The customer support is very good. The product can be easily customized to our business needs.
Cons
The back end setup can be very complex at times depending what needs to be done
May 2016
Marianne from DMI
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
May 2016
Software Support
Pros
Ease of use and very knowledgeable support staff. Very quick to reply to inquiries or concerns.
Cons
Server can be a bit slow sometimes. not much other than that though.
September 2016
Laurie from DGN Marketing Services Limited
Industry: Management Consulting
Time Used: More than 2 years
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
September 2016
Overall thoughts about TMS
Pros
User friendly and efficient support when I need it.
Cons
Nothing. . works great for our needs. Sometimes it needs rebooting, but at least nothing has been lost. .
May 2016
Donna from Central Precast Inc
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Ease-of-use
4.5
Customer support
4.5
Functionality
5.0
May 2016
Mitrefinch Support
Pros
This software brings all the HR info to one place with no need to do paper trails.
Cons
I don't have any complaints. This program is a very logical program and easy to use.
May 2016
Catherine from Steelcraft Inc.
Industry: Electrical/Electronic Manufacturing
Time Used: More than 2 years
Ease-of-use
4.0
Customer support
4.0
Functionality
4.0
May 2016
Have been using Mitrefinch Time & Attendance since 2011
Pros
Mitrefinch is user friendly and customer support is always available
Cons
It would be nice if Mitrefinch published their hours over Christmas and the New Year
June 2016
Andriana from Giant Tiger
Industry: Retail
Time Used: Less than 12 months
Ease-of-use
4.0
Customer support
4.5
Functionality
3.5
June 2016
Mitrefinch Review
Pros
Support is quick to respond any time there is an issue or if I need help generating a report.
Cons
A lot of manual work and adjustments, instead of being more automatic through formulas, etc. Don't fully trust the system and always have to set reminders to check that entitlements stayed the same from when I changed them.
April 2019
Philip from A.J and R.G Barber Lts
Company Size: 201-500 employees
Industry: Food Production
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Customer support
2.0
Functionality
2.0
April 2019
Mitrefinch review
Regularly having to chase the Sales team for quotes.
Pros
Door control, site monitor , site planner
Cons
Grouping of doors is not flexible enough
April 2019
Laura from Munster Joinery UK
Company Size: 501-1,000 employees
Industry: Consumer Goods
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
April 2019
TMS
Pros
Versitility and quite simple to use and understand
Cons
Very slow - May just be the version we work from, as is quite old
December 2016
Winnie from Austin Engineering
Company Size: 51-200 employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 6 months
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
December 2016
TMS review
The overall performance of this product met out expectation
Pros
It provide accuracy time keeping and project costing. Time saving by uploading labour hours to payroll system without double manual handling on timesheets.
Cons
Initial set up cost is high
July 2019
Guy from Greenacres
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
July 2019
MITREFINCH - A full service
Excellent, very professional
Pros
I contracted Mitrefinch to Implement their software at a large manufacturer. Their consultants were very easy to work with, very supportive. Software is user friendly.
Cons
Can't think of anything. They basically provided everything in terms of the Project Implementation.
October 2017
Sarah from Capital Concrete
Company Size: 51-200 employees
Industry: Construction
Time Used: Less than 6 months
Review Source
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
October 2017
Mitre Finch
Pros
Items were able to be customized to my company needs - Reports could be designed however we needed
Cons
Several UK features can't be changed or omitted. System can be very rigid and inflexible. Some reporting features are too complex for most users to create and maintain.
December 2018
Hannah from Perrywood
Company Size: 51-200 employees
Industry: Retail
Time Used: Less than 2 years
Review Source
Ease-of-use
3.0
Value for money
1.0
Customer support
1.0
Functionality
3.0
December 2018
Terrible experience
Speak to at least 2/3 of their customers before you even consider buying this product. I spoke to one who was happy but wish I'd spoken to more, and questioned them more.
Pros
We were given the sales pitch and the features sound great, they can do everything! Once it is up and running the data you can retrieve is great.
Cons
The service has been truly awful. The company has undergone a lot of change and I feel the customers have been forgotten along the way. They try to do too much.
December 2016
Katherine from Pental Pty Ltd
Company Size: 51-200 employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 6 months
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
December 2016
Easy
I haven't actually had training on the software but I have been able to learn pretty easy.
Pros
I like the ease of use.
Cons
I think there should be more built in features that states that something isn't correct.
December 2016
Aaron from Bianco Reinforcing
Company Size: 51-200 employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 6 months
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2016
No more arguments
This has made processing working hours so much easier and there is no more cheating the system.
Pros
Automated, individualised, ease of use.
April 2014
Rhian from Welsh Slate Ltd
Time Used: Free Trial
Ease-of-use
3.5
Customer support
5.0
Functionality
4.5
April 2014
Review of Time Management System
Pros
It's clear and easy to understand. When I started here, I really had no one to train me, but I taught myself quite easily.
Cons
Nothing really. It's not the product's fault that people forget their clocking in cards! We are considering a move to fingerprint terminals to help with this.
December 2016
Sal from Croydon Industries Pty Ltd
Company Size: 51-200 employees
Industry: Construction
Time Used: Less than 6 months
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
December 2016
Factory labour management
Very efficient software which has enabled us to track our labour usage on a daily basis and monitor our factory performance
December 2016
Anthony from Swire Cold Storage
Company Size: 201-500 employees
Industry: Logistics and Supply Chain
Time Used: Less than 6 months
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2016
MitreFinch
From the outset dealing with MitreFinch has been easy and responses extremely prompt. Their staff are extremely knowledgeable and friendly. No issues is too small or difficult.
Pros
Ease of use, easy to install on WAN / LAN environment, knowledge of staff, friendly
Cons
Would be nice if the client (admin) install was also in the browser
April 2014
Julie from Rainheath Ltd
Industry: Hospitality
Time Used: Free Trial
Ease-of-use
4.5
Customer support
5.0
Functionality
4.5
April 2014
Flexipay Review
Pros
It's easy to use, and the support and back-up is excellent.
Cons
It's regularly updated to keep up with legislation changes.
May 2016
Valerie from Tree Island Industries
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 6 months
Ease-of-use
4.5
Functionality
4.5
May 2016
MitreFinch Support
Pros
They are always engaged in whatever task, training or problem that we need to be addressed. Their personalities are friendly and entertaining which can make these technical tasks go just a little bit better.
Cons
The team can sometimes not be available when we need him, due to demand I'm sure
April 2014
Craig from Faccenda
Industry: Food & Beverages
Time Used: Free Trial
Ease-of-use
2.5
Customer support
2.0
Functionality
4.0
April 2014
Mitrefinch Review
Pros
I like the flexibility, the broad scope, and the integration.
Cons
Documentation isn't always up-to-date. Also, there's been a loss of relationship and structure to relationship (we have grown apart!).
January 2015
Corey from Gordon Food Service
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
January 2015
Mitrefinch - A Terrific Company
I love the software. Our business has some unique requirements and Mitrefinch meets all of them.
July 2016
Hannah from Waterous Holden Amey Hitchon LLP
Industry: Legal Services
Time Used: Less than 6 months
Ease-of-use
3.0
Value for money
3.0
Customer support
4.5
Functionality
3.0
July 2016
Excellent service
Pros
The service is excellent. If I need any help they are available and helpful.
Cons
Refresher training costs and custom changes are very high.
November 2016
Brian from Windsor Court Retirement Residence
Company Size: 51-200 employees
Time Used: Less than 6 months
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
November 2016
MitreFinch Time Management System
Like the product so far. Been using it only a short period, but really seem to fit our needs.
Pros
Ease of use. Does take some training which they provide.
Cons
Haven't found any cons so far.
July 2014
Katrina from Orient Express
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
July 2014
Mitrefinch Time and Attendance is excellent
Very intuitive, fantastic support
July 2014
Katie from Sample Ltd
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
July 2014
Fantastic! Love Mitrefinch
This is by far the best offering.
July 2014
John from Green Company
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
July 2014
Fabulous product/ service - Mitrefinch is the way to go
So many helpful functions
March 2018
krista from danville polyclinic ltd
Company Size: 51-200 employees
Industry: Medical Practice
Time Used: Less than 6 months
Review Source
Ease-of-use
3.0
Value for money
2.0
Customer support
2.0
Functionality
3.0
March 2018
ok
Pros
this product is very user friendly. easy to access and navigate around in. product is very well thought out.
Cons
Could not create reports that are needed. not able to manipulate like we would like and not easy to share with fellow colleagues