Overall customer rating: Customer rating:
Recommended by: Recommended by:
89% of users
83% of users
Operating Systems: Operating Systems:
Mobile compatibility: Mobile compatibility:
Deployment: Deployment:
Target customer size: Target customer size:
Most positive review: Most positive review:
“The quality is extremely high. There are no bugs in the software, it’s fast. It’s everything we could ask for and more. We love how the product is laid out.”
“This platform is outstanding. The user interface is excellent, and the customer support is top notch! BambooHR invites feedback from users and implements requested changes.”
Most negative review: Most negative review:
“Not as many out-of-the-box integrations to other products as I’d like. Creating reports is slow and finding the field you want is a painful process.”
“A lot of functionality is surface-level. Once you dig into it, you realize it's not as flexible as you originally thought. The vendor does nothing to see problems through.”
Pricing:
How it's priced: How it's priced:
Namely is a cloud-based solution. You pay a monthly subscription fee for each user login.
BambooHR is a cloud-based solution. You pay a monthly subscription fee for each user login based on the number of employees at your company.
Contract term: Contract term:
Namely requires a year-long contract for cloud-based deployment.
BambooHR requires no contract for cloud-based deployment.
Upfront costs: Upfront costs:
There is a startup fee, and additional fees may apply for implementation (e.g., special integrations, customizations and/or data migration) and training.
Additional fees apply for optional training.
Recurring costs: Recurring costs:
None, beyond subscription and additional functionality fees.
None, beyond subscription fees.
Applications:
Ease of Use:
Overall customer rating: Customer rating:
Most positive review: Most positive review:
“I am so happy with this product and its ease of use. Everything is exactly where it should be and the product has been set up for our needs.”
“The UI is clean and the system is easy to set up and maintain. The employee self-service was also easy and intuitive for our employees to use.”
Most negative review: Most negative review:
“The review process is a little lengthy, from creating templates to finally getting both signatures. There is a high number of moving parts there.”
“Setting up permissions is a little more complicated than I think it should be. Setting up and getting documents signed is also difficult.”
Support:
Overall customer rating: Customer rating:
Most positive review: Most positive review:
“They are excellent! Our sales rep was very helpful and personal. Our day-to-day rep is truly invested in our success and is always available by phone or email!”
“Very user friendly, fantastic support from the sales phase right through to implementation! It's everything we need and nothing we don't.”
Most negative review: Most negative review:
“I wish there were online tutorials or training materials that administrators could refer to when questions arise. It would be helpful rather than always emailing our account rep.”
“I do not like the vendor’s support style. You may deal with multiple people on one request and have no contact information for a specific person.”
Phone support: Phone support:
24/7, toll-free support included in subscription fee.
Toll-free phone support included in subscription fee.
Online case submission: Online case submission:
24/7 online case submission included in subscription fee.
24/7 online case submission included in subscription fee.
Online support options: Online support options:
Help website, knowledge base and online community included in subscription fee. Additional support can be purchased.
Free online access to help website is available to users.
Training: Training:
“Getting started” online catalogue included in subscription fee. Additional live and/or online training can be purchased.
“Getting started” online catalogue included in subscription fee. Customized training classes are available for purchase.
* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.
