Our business required a HR software which could be used across a group of companies, something which would need our current and future needs. We scoped out several different providers and eventually selected Natural HR. The functionality of Natural HR met our requirements, including ATS, Performance, Timesheets, Mileage & Expenses, Employee engagement, Branding, Forms and Workflows, and General HR. Natural HR were very supportive, we received the same attention and support during the implementation that we received during the sales pitch - that makes a big difference.

We liked the overall functionality of the software, it's layout and user friendliness

Nothing - it really is great, it has been live in your business for 3 months now and we haven't come across anything we have not liked yet.

It was really great to be part of choosing and implemented this system, the team at Natural were extremely helpful every step of the way which made the process easier to manager on top of my day-to-day tasks.

I like that it is easy to navigate. The knowledgebase is a great idea when you need help quickly. The report builder function is my personal favourite as I am able to bring data together in a meaningful way to be presented.

Sometimes the fact that the system is continuously developed in the background means certain things change in our settings and this effects our workflows at times.

Found customer and support team excellent in solving queries very quickly

Excellent customer service. All the employees know what they are doing and happy to solve any queries.

Not very keen on the new software, the old version was easy to use.

Very good with extracting HR stats (ie diversity data, hiring/offboarding stats and staff demographics). Overall straightforward and easy to use system

User friendly interface Simple layout Useful dashboard Customisable functionality Speed of customer support

Unsophisticated functionality Data sets easily confused Limited in some features Limited suitability for Middle East countries

Very good, we are replacing a quite antiquated system. The thing I really like is there are no hidden costs. Also the implementation process has been very good

Easy to use from an admin point of view. Pre built reports are excellent, although the report builder is also easy to use

I'm still getting used to the software so sometimes things are not where I expect them to be

Terrible, the only word that sums it up.

Sadly None, the whole experience was terrible. The worst software company we've dealt with in a long system implementation career.

Poor systems performance, contract management and no Customer Services or accountability from them when they cannot deliver a working solution.

Great, although I wasn’t there at the start, which was mid pandemic and I think it was a struggle, I was asked to make it work for us and it absolutely does. At every step I was assisted by very patient support staff and an amazing account manager. The training we have requested received was outstanding and the teams get on very well with it.

That it looks after our teams day to day HR with very little effort and that the support is outstanding.

There are always improvements to be made. Sometimes we come up against something which we would like to be be more tailored to exactly what we want but these are quite detailed and nuanced things so we do understand

Very positive experience, particularly their customer service and live chat support. You are always supported in case of any issues with the software. I am also quite impressed with their regular training webinars .

This is a very well thought about software which mostly covers all aspects or areas of HR. Their biggest advantage is the continuous support the team provides for its users.

Very difficult to say at this stage as we have recently started using the software. Maybe once we start using all the modules of the software, we might come across some developmental areas.

It’s a one stop shop to keep all the information in the one space.

The dashboard and the ease of view to know what is happening at any time.

There is so much in it there can be some difficulties getting around the system.

For day to day HR management it does the trick and it seems to have a lot of capability. Customer service is very helpful when issues come up.

I think it's simple enough at a user level. It has a lot of capabilities.

It's a challenging system to learn how to manipulate and it's not that natural to use at a higher level. New options might appear and boxes have to be ticked or unticked in order for people to continue to be able to do the things they need to do. Troubleshooting often takes more time than necessary. I struggle with some functions like custom reports.

As a business with no system in place before this has helped us as a business and I would recommend Natural HR to other businesses of a certain size however those joining in the future will find a much improved system than we initially did owing to the growth and development put in by the Natural HR team to enhance their product.

As the software is in its infancy compared to others on the market Natural HR are open to feedback to help enhance and develop the product for the future. I find the system fairly easy to use and navigate compared to others I have worked with and there are some nice features that other systems don't offer.

Exactly the same as the pro - the software is in its infancy so it is not perfect in its current state and requires development to improve. The caveat to this is that Natural HR are open to feedback and will make changes over time to improve the product.

All HR documentation and administration in one place.

Customer support: it's genuinely fast and helpful.

The reporting could be more intuitive but you soon get used to it.

easy to set up, if you have the same terms for all the staff as one company it is a good basic system

Basic, and well priced for SME's to manage core HR functions

Lacks the individual adaptability of bigger brand (dearer) suites

As a small organisation it simplifies the day to day HR tasks, holidays, sickness, keeping track of employee data. With a few key strokes I have all the HR data I need, when I need it to my specification.

Ease of use Functionality Value for money Has all the core features Design and feel

There was nothing that I didn't like about the system

Terrible, our business swapped as soon as we were able to

The only thing that I liked was the dashboard on the home page showing your outstanding balance, other than that nothing...

Everything!It is not easy to use at all, not intuitive, and doesn't manage any part of HR effectively

Super customisable, great customer service and fantastic reporting features.

The people analytics feature can be confusing for new users.

How them very professional to deal with and always went that extra mile to cater for our needs on setup.

Ease of use, ability to customise and reporting functionality via APIs

Missing minor features, i.e. it has an expenses module, but does not yet cater for company credit cards.

Access to information for employees, a record system that didn't exist before. Now getting into the good stuff like performance appraisals and running a survey.

The software has good functionality and once set up works well.

As the person that set up the system I have found it frustrating as you don't know what you don't know although good support has been provided it has taken much longer to set up and sort issues than I would have expected. Whilst I have got to grips now with most things, custom workflows still elude me and are not as straightforward as perhaps was communicated at the time of making the decision. The 5 rating on the first page reflects how I feel about the set up and whether or not I would recommend to my colleagues

Ease of use, intuitive, good visuals (front page, leave 'doughnut' etc), calculators for leave allowances, pro rata leave,

Workflows - a lot of work needs to be invested to work through and set up workflows for full and more effective use of the system

Good the staff are always available for a phonecall.

The interface is simple to use and logical. The online support is fantastic and most questions are answered immediately.

Answers from support are inconsistent and sometimes relate to a version that we don't have. A lot of useful features are contained in a package much pricier than the option we are on, it would be ideal to be able to add and pay for the additional features that would be useful to us only.

Payroll is processed correctly for employees each month

Software isn't particularly user friendly, on old system employees can't access payslips on the app/mobile website

It hasn't been great to be honest, weekly catch ups with the PM are fine, but their knowledge can be limited and so thee is the over reliance on asana (where questions get lost) and on the rep. Getting hold of the rep was hard as he was always back to back in training sessions which isn't great from a client perspective, or for him. There was a lack of quality checking, and actually even now there are little things that keep cropping up. It's very disappointing and frustrating

It's customisable, the social media links

Sometimes things aren't in obvious places, it's not very fast, too many icons on employees cards, the org chart view, changing line managers isn't always easy

The NaturalHR site is so easy to navigate and understand. Uploading documents and information about employees is super simple. My managerial staff and I use Natural HR every single day. It's so dependable, concise and organized.

The only thing that I don't like is that I lose my place when I do a search and click on someone, then click the "back" button. The search results disappear, and I have to do the search all over again.

The software is modern, intuitive, has many functions, a good workflow system and easy to use. It feels like a modern social media system and I believe this is the way all HR systems need to be these days as it will encourage employee engagement with the system. I also felt that they spent more time supporting me during the trial than many other HR system providers.

Not a negative as such, but a natural function for tracking live flexi time balances would be beneficial to my organisation and if the software had this function, it would have been my software of choice.

Complete HR package we are continuing to embrace and realize opportunities

Complete HR portal.

Nothing to note.