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Netchex software

67 reviews(4.5/5)
67 reviews(4.5/5)

Netchex is a cloud-based human resource (HR) and payroll management solution designed for midsize and large enterprises. Key features include recruiting and onboarding management, payroll management, tax compliance, time and attendance management and reporting and analytics.

Netchex offers an applicant tracking system that allows recruiters to define skill requirements for new openings, post job details on various online portals and websites, request applications and run background checks for selected candidates. The payroll feature offers multiple pay options, automated tax reporting and electronic IRS filing services.

With the dedicated self-service portal, Netchex helps employees to view and access their information such as PTO requests, leave balance, benefits and tax withholdings in real time. It offers various time recording options including web-based check-in, manual timesheet entry and integration with biometric devices.

Netchex is available on a pay-as-you-go model, wherein businesses pay a monthly subscription for the number of modules subscribed.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

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67 Reviews of Netchex

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  • Veronica from Associated Grocers

    Number of employees: 501-1,000 employees

    August 2018

    Netchex

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been able to move our clients up to date with NetRecruiter and NetGuide. This has helped the stores in overall recruiting process. This has helped them stay current with forms etc. with NetGuide.

    Pros

    This software is very user friendly. Hiring new hires is self explanatory.

    Cons

    Slow downs and web pages not loading correctly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • MARIA from Modern Message

    Number of employees: 11-50 employees

    August 2018

    Was promised things that never happend

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Is a good platform if all you want to do is run payroll and if you are a single state employer. I didn't get all of the help that I needed from support which is why we ended up cancelling with them.

    Pros

    It was easy to use for the administrator and when I called for support the wait times were minimal.

    Cons

    The UX was very outdated and not user friendly for our employees.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Jennifer from IFE NDT, LLC

    July 2018

    they are very attentive and friendly and helpful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    one on one help when launching the system. daily help available if needed. they handle taxes for payroll and make it a breeze!

    Pros

    the time sheets and payroll are so user friendly. They help you custom build what you need from PTO packages to job posting and reports.

    Cons

    some times the response time to hear back in an email is slow.. call in someone will always help you !

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Angela from All Stone Concepts, LLC

    Specialty: Construction / Contracting

    Number of employees: 11-50 employees

    July 2018

    Lacking in honest sales staff and transparency on lack of upgrades to growing companies.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are a small company experiencing experiential growth. Although Netchex support has been friendly, we find it disappointing that the sales representative made false representations of the contract termination fees and a hidden "auto renewal" feature. Prior to leaving Netchex we inquired about upgrades and additional support we could tap into, however Netchex turned out to be a basic software company that truly lacks knowledge of payroll and Human Resource management skills essential to marry this software properly to its clients. It was only after termination of their services (after 1 year contact was up) that Netchex is now trying to backdoor our company with early termination fees that were expressly voided by our sales representative upfront. We now use a company that stands behind their products & services with a NO CONTRACT options for 100% satisfaction guaranteed.

    Pros

    Very cost effective if you have a HR department and tech savvy staff. Friendly customer service support.

    Cons

    1. Dishonest sales staff about contract termination fees. Watch out for "auto renewal" of contract.
    2. Customer support was not able to resolve issues immediately or answer simple questions without creating a "ticket". Normal turn around for ticket resolution was 4 to 7 days. Once when we inquired about Insurance support we were notified it would be 2 weeks before someone would reach out.
    3. Security upgrades during our contract 2017-2018 that failed to meet the deadline advertised to clients.
    4. When inquiring about upgrades for our growing company, none could be offered. Lacks upgrade & tailored support options.

    This review was submitted organically. No incentive was offered
    Review Source

  • Mags from Pacific Northern

    Specialty: Manufacturing

    Number of employees: 51-200 employees

    July 2018

    Top Notch Service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Functionality and having an all in one platform! I like having the ability to not only run payroll but also turn around and post a job and having an applicant tracking system.

    Cons

    Sales Reps have changed and I have not heard from anyone since rep left but having other reps makes the world of difference. They always take care of me needs or concerns!

    This review was submitted organically. No incentive was offered
    Review Source

  • Megan from MBLB

    Number of employees: 11-50 employees

    June 2018

    Netchex is awesome!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Everything payroll, benefits, form filing can be handled in one place. I can print reports for reconciliation of benefits billing.

    Cons

    The Microsoft Azure clocking software they tried to force on companies that caused more work/damage for HR professionals. The double screen to sign in now.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Kathy from Fastway Chicken

    Specialty: Food / Beverage

    Number of employees: 11-50 employees

    June 2018

    Netchex keeps Payroll Easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall a great payroll company.

    Pros

    I was very new to payroll and learning with Netchex made me feel very at ease. All payroll needs are available and reporting is right at my fingertips.

    Cons

    Scheduler has been in need of improvement for some time now. The mobile app also could use some upgrading.

    This review was submitted organically. No incentive was offered
    Review Source

  • Jason from Budget Dry Waterproofing

    Specialty: Construction / Contracting

    Number of employees: 11-50 employees

    June 2018

    Saving 80% with more features!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It takes a little getting used to if you are a small business coming from the ADP/Paychex world. Phone support is not the same; you do not call in and hold. Instead, you submit a case and they call you back. Great training videos and step by step guidance so you can learn how to do the work on your own, which is a time saver. Great product for those who do not need handholding and are comfortable entering a payroll on their own. I would not reccomend for someone who calls their payroll in.

    Pros

    LOTS of features. More robust tracking than ADP for things like start dates, performance reviews, and vacation accruals. Also, can I repeat, I'm saving 80%!!

    Cons

    We had a bad experience during implementation. It was a bad rep. The VP stepped in to save the day and get our first payroll processed (the data was migrated).

    This review was submitted organically. No incentive was offered
    Review Source

  • Jennifer from Miss Management

    Number of employees: 501-1,000 employees

    June 2018

    Seamless HR resource and database

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Extremely user friendly, everything in one place, able to customize views, permissions, reports, etc

    Cons

    Updates usually have glitches which require additional time to fix and roll out and it is web based so no internet means to access (the cons are so minor that they shouldn't even be mentioned)

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Rachel from contract

    Specialty: Legal

    Number of employees: 11-50 employees

    April 2018

    Netchex for payroll

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    My company used Netflex as its payroll company for over a year. Their website is easy to access and documents are easily located.

    Cons

    I don't have confidence that Netchex knows the ins and outs of tax issues for every state and locality.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Chris from All My Sons Moving and Storage

    March 2018

    Easily used and understood by any employee

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great for seeing our team and how their over time or daily hours are coming in.

    Pros

    It's nice to be able to check your hours and also if you're in management to see what your team is doing daily. Also nice to have easy access to your I-9 and other important info

    Cons

    It's only as useful as your team lets it be. You need to have people who actively update it and use it correctly to see the best functionality from it

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Terry from Aer Potentia Inc.

    March 2018

    VERY USER FRIENDLY.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    KEEPS ALL EMPLOYEE INFO IN ONE PLACE, ALLOWS YOU TO TASK EMPLOYEES,
    & ALLOWS YOU TO PREPARE AND CHANGE PAYROLL INFO FAST.

    Cons

    DOES NOT WORK FOR SCALED SALARIES, UPLOAD OF EMPLOYEE FORMS AND DOCUMENTS ARE NOT ALWAYS EASY FOR EMPLOYEES TO ADD.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • John from Emergicon

    January 2018

    Awesome overall Experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It makes my life easy!

    Pros

    Their Customer Service and Support is the best I have seen both in knowledge and friendliness.
    Their product is super easy to use.

    Cons

    If I had to come up with a con, their custom reports could be a little more user friendly. The good news is, that if you cant make your custom report do what you want, Customer Support will.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Tahara from Consumer Club Inc.

    Number of employees: 201-500 employees

    November 2017

    my overall experience with Netchex its great.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    the benefits I get from this software are the following: easily to navigate, easy post jobs internally, easy to add benefit information, easy to look as time and attendance issues. etc...

    Pros

    i like that it's easy to navigate the software and that it's web based I can put the application up on my phone or tablet. I can work from anywhere in the country.

    Cons

    What i like lease about this Software is the reporting. The reporting should give you more options to work with you should be able to create the reports use information to reference and cross reference things. I just need the reporting to be more advance reporting system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Robert from LMG-POSM

    Number of employees: 51-200 employees

    October 2017

    Awesome Customer Service

    Ease-of-use
    Functionality
    Quality
    Support

    Time saving- both in completing payroll and in reports

    Pros

    Software is very easy to use-- very intuitive-- Payroll with another company took all day-- Netchex has helped cut that time to 1 hour

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Abigail from New Century Investments

    October 2017

    Very supportive staff even with the "little" things.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Pro: Can centralize a lot of the needs our company has. You can place all of employees forms and information in one place. You can smoothly transfer new hires into the system and even move them from one location to the next easily.

    Cons

    Con: Don't always have the luxury of being creative with some forms. When building the forms in the system for new applicants you are unable to be creative with the forms. Which can be a con. They do have pre-set options which makes decisions process easier but not always what you have built in your mind. They are great about working with you and building that across the seperate companies and they are easy to use for a new hire.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • JENNY from STONEBRIDGE HEALTH SYSTEMS

    October 2017

    I have worked in netchex for a few years now and It is very user friendly, and customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    IT is easy to work in sometimes I can just figure out what to do prior to having to call the customer service dept to help me with questions that I may have

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • LANDA from FIRST GUARANTY BANK INC

    Number of employees: 201-500 employees

    October 2017

    My experience with this software has been a great one. Awesome to be exact.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The benefits that we get from this software is amazing. We can get more work done in less time.

    Pros

    What I like most about this software is that it is user friendly. By using this software my everyday workload has become more efficient.

    Cons

    What I like least about this software is that there is not more educational videos and instructions. Other than that I really love this software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    October 2017

    Netchex is great overall. There are lots of resources in all aspects of payroll and human resources.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    All I need is internet access to be able to access any employee information and/or documents, from anywhere!

    Pros

    What I like most about Netchex is that all of my files are in one place. All I need is internet access to be able to access any employee information and/or documents, from anywhere! I also love the communication with my awesome service team.

    Cons

    What I like least about Netchex is that I didn't have more one-on-one training with the software from a Netchex expert or in a classroom environment. I truly feel that I would've gained much more knowledge and less initial frustration/misunderstanding about the software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Kayla from LabTrust, LLC

    October 2017

    Great Company!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Learning about HR, great customer service, ease of use

    Pros

    Netchex Online is beyond easy to navigate. As someone just getting started in the HR world, Netchex has been my life saver! Their customer service has been nothing short of amazing, I call them on average about once per week. They never fail to have an answer for me, even if they have to dig to find what I'm looking for! I never have to wait any longer than a few hours to get what I need!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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