Netchex Software

User Friendly

Pros

I like how user friendly the program is. They are constantly making changes/upgrades to it and looking for ways to improve.

Cons

The only issue I have had with Netchex so far is that I don't like if you make a change to a bank account it doesn't show the change date so it looks like you were using that account when you weren't if you print the invoice.

User friendly- Great Support

Pros

Benefits administration, HRIS, the system is easy to navigate. Love it’s employee friendly and they can easily access and update their own information. Support team is phenomenal!! Any question they are on it and very responsive, an extension of our internal team.

Cons

Time and attendance for semi-monthly payrolls. Better earnings entry need for entering into time cards insteyof time sheets.

Netchex

My overall experience is fine

Pros

I like that all payroll info is accessible there including w2s

Cons

Its difficult to navigate the quick keys aren't even simple

Netchex for HR and Payroll

Pros

USER FRIENDLY! CAN NOT say that enough.
Customer service is quick, helpful and friendly.
Very customizable.

Cons

None! I honestly do not have a complaint. But if I HAVE to pick something I would say, I am not 100% sure on who I am to contact with an issue. I call in to the main number they look up our company code and get me someone.. not sure if that is the way I am susspose to do it or not. But I still always get someone helpful and get my answers.

Easy to Use

Pros

Netchex is very easy to use for both managers and employees. I like the freedom the employees have to change their information or set up their account the way they choose.

Cons

I would like to go back in and make changes or be able to "undo" something like a termination - to change the information - without affecting the reporting.

Overall a good experience with a lot of functionality and value for the price

Pros

Amount of features, functionality, value for price, good support, customizable, does everything we need

Cons

Some features do not quite work right for our organization, lack of response and updates to ideas, items being worked on for future updates etc.

Frustrating

Pros

Website is easy to use and navigate, integration with M3 Time Management, lots of reports are available

Cons

Implementation is time consuming on administrator, after 2 months we are still not completely set up so I'm disappointed that the change to Netchex takes so long, NetBenefits is a nightmare. I was not aware that our company would have to do so much work just to change to a new payroll processing company. That has never been my experience before. It was always set up for us after expressing features and settings that we wanted. With Netchex, we as the client, have to do most of the work.

Great robust product

Pros

Time and attendance works very well. As a result, payroll runs smoothly (and everyone loves getting paid on time!)

Cons

The Report Publisher is difficult to use. It takes several attempts to get the data I want, and then I usually have to put in in Excel to extract the key pieces.

Awesome Support

Pros

Our client support team is great! They're helpful and responsive. The onboarding process has been amazing in that it automated how we bring people into our company. The experience has been a significant improvement from how we used to do it. Love having all new hire paperwork completed electronically!

Cons

Updates and rollouts have not gone very well or been communicated well this year. Also, effective dates in the system mean nothing when it comes to payroll -- they're not tied to when deductions go into effect.

Great customer service team

Pros

The Netchex customer support team is always responsive and friendly. We moved to Netchex after Hurricane Katrina and have not had any issues with payroll getting done. We were able to automate most of the tasks making it easier and saving a ton of time when processing payroll.

Cons

Our company has several varying payroll amounts, which causes us to have to call to switch between small and large payroll funding.

The Best Customer Support Ever

Pros

Out of the 3 payroll applications I have used in the last 7 years, this one by far is the most user friendly and has the absolutely best customer service.

Cons

My only wish or concern is that the payroll itself does not currently automatically transfer to our DMS but that will be changed very soon!!!

Great customer service and very user friendly system

Pros

Netchex is a very user friendly system. It enables me to do everything I need to do in one system. There are a lot of tasks that are automated and this gives me to time to work on other things. Customer service is very friendly and responsive.

Cons

There honestly isn't anything that I don't like about Netchex. It has been a wonderful system for our company.

Easy to work with!

Pros

Netchex is pretty easy to navigate. The staff is very easy to work with and prompt with responses. They listen to our suggestions on how to improve to make things more user friendly. We have really enjoyed using Netchex for several years!!

Cons

Some operations could be more efficient; however, the development team listens to suggestions and adapts if possible.

Netchex

Netchex is an adequate solution for online payroll.

Pros

Netchex is fast and responsive. It's fairly simple to use.

Cons

The time clocks that interface with the software have quite a lot of issues. It would be great if the system had more reporting options.

Netchex

We have been able to move our clients up to date with NetRecruiter and NetGuide. This has helped the stores in overall recruiting process. This has helped them stay current with forms etc. with NetGuide.

Pros

This software is very user friendly. Hiring new hires is self explanatory.

Cons

Slow downs and web pages not loading correctly.

Was promised things that never happend

Is a good platform if all you want to do is run payroll and if you are a single state employer. I didn't get all of the help that I needed from support which is why we ended up cancelling with them.

Pros

It was easy to use for the administrator and when I called for support the wait times were minimal.

Cons

The UX was very outdated and not user friendly for our employees.

Lacking in honest sales staff and transparency on lack of upgrades to growing companies.

We are a small company experiencing experiential growth. Although Netchex support has been friendly, we find it disappointing that the sales representative made false representations of the contract termination fees and a hidden "auto renewal" feature. Prior to leaving Netchex we inquired about upgrades and additional support we could tap into, however Netchex turned out to be a basic software company that truly lacks knowledge of payroll and Human Resource management skills essential to marry this software properly to its clients. It was only after termination of their services (after 1 year contact was up) that Netchex is now trying to backdoor our company with early termination fees that were expressly voided by our sales representative upfront. We now use a company that stands behind their products & services with a NO CONTRACT options for 100% satisfaction guaranteed.

Pros

Very cost effective if you have a HR department and tech savvy staff. Friendly customer service support.

Cons

1. Dishonest sales staff about contract termination fees. Watch out for "auto renewal" of contract.
2. Customer support was not able to resolve issues immediately or answer simple questions without creating a "ticket". Normal turn around for ticket resolution was 4 to 7 days. Once when we inquired about Insurance support we were notified it would be 2 weeks before someone would reach out.
3. Security upgrades during our contract 2017-2018 that failed to meet the deadline advertised to clients.
4. When inquiring about upgrades for our growing company, none could be offered. Lacks upgrade & tailored support options.

Top Notch Service!

Pros

Functionality and having an all in one platform! I like having the ability to not only run payroll but also turn around and post a job and having an applicant tracking system.

Cons

Sales Reps have changed and I have not heard from anyone since rep left but having other reps makes the world of difference. They always take care of me needs or concerns!

Netchex is awesome!

Pros

Everything payroll, benefits, form filing can be handled in one place. I can print reports for reconciliation of benefits billing.

Cons

The Microsoft Azure clocking software they tried to force on companies that caused more work/damage for HR professionals. The double screen to sign in now.

Netchex keeps Payroll Easy

Overall a great payroll company.

Pros

I was very new to payroll and learning with Netchex made me feel very at ease. All payroll needs are available and reporting is right at my fingertips.

Cons

Scheduler has been in need of improvement for some time now. The mobile app also could use some upgrading.