--- title: "Hubstaff Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Hubstaff. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Hubstaff is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/netsoft-hubstaff-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Time Tracking Software](https://www.softwareadvice.com/project-management/time-tracking-comparison/) / [Hubstaff](https://www.softwareadvice.com/project-management/netsoft-hubstaff-profile/) / Hubstaff Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/netsoft-hubstaff-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/netsoft-hubstaff-profile/alternatives/) # Hubstaff User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 1,620 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 1,085 reviews (67%) - 4 stars: 397 reviews (25%) - 3 stars: 95 reviews (6%) - 2 stars: 15 reviews (1%) - 1 star: 28 reviews (2%) ### Most mentioned pros - It has enabled me to manage and oversee the work of a global team, ensuring that our clients’ projects are completed properly and on time. - Screenshots and activity rates running in the background meant we had an accurate picture of productive hours without anyone manually logging anything. - Hubstaff enables users to log time spent on various tasks and technical projects, provides tools to oversee employee activity, and allows for task creation, responsibility assignment, and progress monitoring. ### Most mentioned cons - the features are limited compare to their competitors like webwork etc. interface is also like an old version pc application. - Nothing was bad about Hubstaff, but having it record my screen the entire time while I was working on tasks felt a little like an invasion of my privacy, as I felt forced to stay on certain webpages the whole time while working. - The software can feel a bit clunky at times, and some features aren't as intuitive as they could be. ## Hubstaff customer reviews Showing reviews 1-25 of 1,620 (page 1). ### Reliable Time Tracking for Remote Work, Backed by Screenshots - Overall rating: 5/5 - Reviewer: Cassidy v. - Company size: 2-10 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. When I have an issue, I can go back to screenshots to see what happened. Hubstaff helps me track my hours, and I can add or take off time. I really like it for remote work. #### Pros I use Hubstaff to clock in and out of my remote job and keep track of my hours. I like being able to go back to screenshots if there’s an issue, and I can manage multiple projects and clock into different ones. I use the timesheets and check productivity, and I like that it’s flexible and lets me add or take off time. It does everything I need, and it hasn’t had any issues so far. I’m really happy using it as an employee. #### Cons Nothing so far --- ### Great for timing tasks, but ensure your screen does not have confidential info viewable when screenshots are taken every 15 minutes. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Apart form the screenshot issue, works well. And remembering to start the actual timer when answering a call is annoying! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It allows staff to record exactly the time spent on individual tasks, and number of hours worked each day. Also calculates the expected payment, which is great for Virtual Assistants! #### Cons Forgetting to start the timer and unable (as a contractor to the business) to add time manually. The fact that it takes screenshots is fine, but should be a way to ONLY register the apps being utilised while the timer is running - not the entire computer screen which may have confidential information viewable in the background when working on multiple tasks throughout the day. And when I try to delete those with irrelevant info showing, it also deletes my time for the actual task I was completing. --- ### Very disappointing customer service - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Cons I do not recommend Hubstaff. They provided no courtesy or flexibility regarding a billing charge and refused to issue a refund. To make matters worse, they then disabled my access to the account for over two months. Very disappointing customer service and overall experience. --- ### Excelllent Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Simple desktop and mobile timers make clocking in straightforward. Automated screenshots, activity scores, and GPS location features make payroll and proof-of-work clear for managers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ​Integrates smoothly with payment processors like Wise, PayPal, Payoneer, and Bitwage.​Integrates seamlessly with project management systems like Trello, Asana, Jira, and ClickUp #### Cons ​Screen capture, activity percentage scores, and idle-time detection can feel overly strict or distrustful to employees if not communicated clearly. --- ### Easy to learn and implement - Overall rating: 5/5 - Reviewer: Lucia C. - Industry: Consumer Services - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered It's great to have all your timers in one place and be able to see your own performance. Easy to use, free, and adaptable to every project. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I like the fact that you can use it with different accounts for different organizations. It's great to track not only the time you spend on tasks, but also your productivity over time. It never had crashes or issues so far, so I'll happily continue using it. #### Cons I use it in a quite basic way, so there aren't features I don't like or find annoying. I didn't even have to contact customer support. --- ### Easy to use but performance tracking is not always accurate - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Still great for time tracking, but accuracy in performance metrics is lacking. It could use an update for how it collects performance data #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Very easy to use, performance management is all in one place, great for accountability and productivity management #### Cons Productivity stats are very arbitrary at times. Some days it will say productivity was at 30% when I worked a full day. Not an accurate depiction of actual productivity --- ### No time for breaking - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I do not like Hubstaff. Not only does it stop your time after 5 minutes of non activity but it takes a screen shot every 10 minutes. You have to really pay attention to the timer especially if you are on a call and are not moving your mouse or keying. If any changes need to be made to your timesheet you have to request it from the administrator and hope it is done for you. I feel that I have personally not been compensated for all time worked in any given pay period due to the time tracking of Hubstaff. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros The only one thing I like about Hubstaff is that you can open the dashboard and view your time which will show not only how many hours you have worked in a given time period and earnings, but every time you stopped working and your efficiency level. #### Cons The thing I do not like about Hubstaff is when you are idle for 5 minutes your time not only stops, but takes away the five minutes from where you stopped. So basically, if you go to the restroom, get a snack or something to drink and you are away from your desk for 5 minutes. You don't get paid. --- ### Hubstaff is very good and less expensive to other tracking software. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with hubstaff is good because its work properly its update service be on time and very helpful support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Hubstaff charges lesser than other tracking softer customer support team is very helpful good response and solve problem very efficiently. genuinely Its easy to use collect employee productivity good but not excellent because its when is working on my laptop keyboard its track ability is good when I use laptop cursor or External cursor. Its not collect employee efficiency correctly. #### Cons Hubstaff track keyboard efficiency but not correct internal or external cursor properly whenever i use both on same time its work perfectly. --- ### reliable but can improve by adding more features - Overall rating: 4/5 - Reviewer: Marco Angelo B. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered it is good. straight to the point time tracker but serves its purpose. tracking timecards and activities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros hubstaff subscription is cheap than the other time tracking app. it's easy to use because there are not much details on its interface. Admin can easily track employee productivity for payroll.the performance, speed and reliability is good. #### Cons the features are limited compare to their competitors like webwork etc. interface is also like an old version pc application. --- ### Hupstaff performance - Overall rating: 3/5 - Reviewer: Mohammed N. - Industry: Biotechnology - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered I am not satified so much becuase I was strugling to access multiple company with single hubstaff acocunt #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros the costomer service really try to solve when you stuck. that is a good team collaboration. they response email on time. #### Cons its downside is not easy for multiplr account. the costumer service try to solve the problem but some time they will tell you to contact the compay I am working with. so it takes longer to be solved --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 11-50 employees The system offers strong team management functionalities that boost productivity. Unfortunately, it does not allow for currency settings in Brazilian Reais, which may pose a challenge for some users. Full review available after login on Software Advice --- ### Drafter - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Architecture & Planning - Company size: 2-10 employees For remote workers, this software provides excellent project organization and time management capabilities, which are crucial for self-management. A drawback is that it may not always display projects already posted in the Project Management section of Hubstaff. Full review available after login on Software Advice --- ### Operations Director - Overall rating: 3/5 - Reviewed: November 2026 - Industry: Staffing and Recruiting - Company size: 201-500 employees The insights feature effectively tracks manipulation in applications, which is a strong point of the software. However, the reviewer found the team management setup to be quite confusing and suggested improvements for monitoring manipulation. Full review available after login on Software Advice --- ### Technical Support Specialist - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Banking - Company size: 11-50 employees The reviewer finds Hubstaff to be a convenient tool for organizing work and managing time effectively. Although there are some technical issues with activity tracking, the overall utility of the software remains strong. Full review available after login on Software Advice --- ### Four Years with Hubstaff: A Practical and Dependable Worldwide Experience - Overall rating: 5/5 - Reviewer: Arij S. - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I’ve been using it for the past four years, and it’s been incredibly helpful. It has enabled me to manage and oversee the work of a global team, ensuring that our clients’ projects are completed properly and on time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Hubstaff offers an intuitive user experience. You can usually find your way around without any support. If you ever feel stuck, their help pages are clear and genuinely useful. And if you still need assistance, their support team is responsive and helpful. They also continue to roll out new features based on client feedback, which shows they listen and keep improving the platform. #### Cons They may need to add more reports, which they’ve been working on, as I keep seeing new ones being added over time. --- ### HubStaff - for time tracking honest review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Human Resources - Company size: 501-1000 employees - Product usage: 1-3 years · daily - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it was a good tool to manage tasks and track team members work around. Amongst other time tracking tool, if you have budget, go over this one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We get the moneys worth in functions available comparable to other time tracker. HubStaff can be modified on how long the admin wishes to make screenshots on the work space. The app is user friendly. Navigation wise it's not that difficult to understand the statistics of team, whether on what website they spend most of their time. #### Cons Sometimes, productivity is not properly accurate. It differs, sometimes in the number of times we move from one tab to the other or one screen to the other. --- ### OK but not for us - Overall rating: 3/5 - Reviewer: Michael Y. - Industry: Construction - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered It’s just ok. Not worth the high price for a smaller team. I think we will revisit if we grow bigger. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros It’s a huge app with lots of functionality. It’s also quite expensive. For someone like me I would prefer less functionality and a lower price. #### Cons Hard to get quick access to data and almost impossible to connect to a payment system in a simple way. Don’t want to use gusto and everything else’s is not good enough. --- ### Best CRM & Accounting Client Management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The software is excellent—I really like it. We've been using it for a long time, and it continues to meet our needs effectively. It's reliable, user-friendly, and has become an integral part of our workflow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like the application—it’s user-friendly, and makes it easy to store client details and manage tasks efficiently through its CRM features. The interface is intuitive, and navigating between different client profiles and records is seamless. Additionally, the integration with Hubstaff is a great feature. It allows for accurate time tracking, productivity monitoring, and provides valuable insights through detailed reports. This helps in managing teams and tasks more effectively, especially for remote or hybrid work environments. Overall, it's a solid tool for both client relationship management and team productivity tracking. #### Cons One thing I find a bit inconvenient is the requirement to create a project separately after adding a client. For me, this feels a bit unintuitive. Ideally, the option to create a project should either be integrated into the client setup flow or prompted immediately after the client is added. It would streamline the process and save time, especially when onboarding multiple clients in a short period. A more seamless workflow between client creation and project setup would definitely enhance the overall user experience. --- ### Great Platform! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Support with the system (Kayal) has been incredible, and we appreciate the enhancement requests that we have put in that have been granted! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the layout of the platform, and the reporting it offers. It is easy to navigate and support has helped me learn functions and show what we have not utilized, to make more of the platform. Very helpful! #### Cons Some of the functionality with the time syncing entries. I wish there was a way to allow members to edit after an entry is completed, or the next day after it locks, and be able to pick and choose who those people are. Just to have more customizable options! --- ### Exactly what I needed for my remote workers - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: E-Learning - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love it. It is affordable as I’m able to only pay for the staff who actually use the app. I. An manage my overseas team conveniently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The app helps me know who in my organization is working and what they spend their time working on. How would you trust people working from home to work when expected to work? #### Cons Some of the features I need I must pay for extra adding which adds to the total cost. The idle time should automatically never count as part of tracked time- sometimes it does! --- ### Excellent application for the remote control of your agents. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A complete application for the control of our remote agents. We are very happy with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A system that is easy to use, easy to deploy to the whole team remotely, transparent with its functions and with many tools for smooth human resources, control and invoicing. #### Cons So far, we have no complaints. The technical support has been helpful and the information is easy to digest. --- ### Always accurate - Overall rating: 5/5 - Reviewer: Nayeli P. - Industry: Legal Services - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using Hubstaff for the last 4 years and I like it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That it provides accurate time tracked and I get paid as it is #### Cons That sometimes I might forget to start the timer --- ### my experience with this platform is great - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. OVerall smooth and not much bad to eport. Everything was working just as expected. The support team was helpful and easy to get in touch in which is always great when you dont have to wait a very long time to get a real person to help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very good analytics , reporting and visibility. Super simple to use and sign up. managing staff / teams is direct and easy. It was real helpful to navigate through teams and employees to see what they are doing and their numbers #### Cons I would say we haven't had much issues. I remember when i've attended meeting or watched trainings since my mouse or keyboard wasn't moving it reported low activity. However i was actively talking and paying attention. --- ### Choose annual pricing carefully - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Internet - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Well - it was all fine until you realize there is absolutely 0 flexibility in the annual plan. Been a member for a number of years with HubStaff, and have paid annually. Downsizing my team and wanting to cancel our membership; however - they're unwilling to offer any sort of refund. I suggested that they simply run the math to assume we were paying the higher monthly rate for the year, and refund us the difference - that way we have earned no discount, and if anything - they come out ahead for having gotten paid early. Nope - just flat out refusal. Shame - went from enjoying their software to feeling like a money grab. Oh well - better software out there for cheaper anyway. I wouldn't come back nor choose them if I were starting fresh. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Time tracking software is accurate, scheduling is nice, it's a feature complete product so can't complain there. #### Cons A bit expensive per user for what's offered, and too much functionality is locked behind additional costs. Thankfully, the core product is accessible on their main plan. What I didn't like was that they were completely unwilling to refund a portion of the annual plan - even though I suggested they calculate it to assume we pay the higher monthly rate for what we've used, and refund the difference, which is a completely fair approach - but this was just flat out refused. Put a sour taste in my mouth for the whole experience. #### Vendor response Hi TJ! Thanks for sharing your feedback and I’m sorry to hear about your experience. Like most SaaS providers, we don’t offer prorated refunds on annual subscriptions. When you selected the yearly plan, it came with a discounted rate in exchange for a full-year commitment. Since the subscription is being canceled before the end of that period, we’re unable to issue a refund for the remaining time. I completely understand that this may not be the outcome you were hoping for, especially after being with us for so long. We appreciate your time with Hubstaff and the support you’ve given us over the years. If there’s anything else we can assist with or help clarify, please feel free to send us an email at support@hubstaff.com. Replied July 2025 --- ### Not conducive to sales or similar - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered -10/10. doesn't even register on the scale. There is zero benefit to this tool for a role that is results driven (sales/BD) #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Not a bloody thing. Salaried employees (Sales/Business Development) within our organization are now punished if we are not in front of a screen. How many deals are sold punching keys? #### Cons babysitting and micromanaging professionals 101. For roles like sales, Business development - it is more important to have screen time rather than build relationships (you know actual results). Spare me the "manual" entry BS - that's what a CRM is for. ---