stratustime software


17 reviews(3.0/5)
17 reviews(3.0/5)

stratustime is a cloud-based software solution that enables users to track employee time and attendance and also offers payroll integration.

Employees can clock in and out, request time off and view their schedule and PTO accruals through a self-service employee dashboard that is accessible on desktop and mobile devices. From their own dashboard, management and payroll professionals can view hours worked, set schedules and get reports that can help them understand labor costs, and comply with wage and hour requirements.

Clock-in and clock-out functionality and basic labor analytics come with the standard stratustime package. Add-ons like biometric time clocks, advanced scheduling and labor-cost forecasting are available as needed.

stratustime can be integrated with all supported payroll systems, and can be placed on almost any device.

stratustime’s support team is based in the U.S. A dedicated integration team customizes systems to the unique labor rules of each organization.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000

17 Reviews of stratustime

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  • Verified Reviewer

    July 2018

    Super flexible with great customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Super flexible application with great customer service. Reporting options are comprehensive, and easy to customize.

    Cons

    The system seems almost too flexible. Many features need to be customized for our environment, especially on the reporting front.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kacy from Homes for Heroes

    Specialty: Advertising

    Number of employees: 11-50 employees

    April 2018

    Nightmare

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Stratustime and Payroll are 2 separate modules and the two do not talk together. That is NOT how it was sold to me when I signed up. When I would call my payroll Rep for questions and changes she had no clue about anything related to Stratustime and its functionality. Payroll submission days were always such a nightmare I would get anxiety for days leading up to it. I cancelled our service with Paychex back in Feb and they are still sending me invoices and emails as if I'm still an active customer. When I try to contact their HR services, I have to go thru 5 automated questions only to find out their office is closed. DO NOT USE THEIR SERVICES!!

    Pros

    Ease of use (as long as you don't need to make changes). I liked my original sales rep in the beginning. Even she complained how understaffed they were and could tell she was often stressed out.

    Cons

    Everything! No Support, Terrible Customer Service, Still getting Invoices every month even thought we cancelled. I have to call them every month to get the invoice removed. They are still sending me emails as if i'm a customer.

    This review was submitted organically. No incentive was offered
    Review Source
  • Jim from Opto

    March 2018

    Time clocks that work as expected.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The interface is nice for adding clocks and seeing which clocks are online or offline. Customer support is great, if a clock is broken they are quick to send out a new one.

    Cons

    Clocks get knocked offline relatively often. We have had to replace several clocks over a few years.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jim from Opto

    March 2018

    It gets the job done

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The support has been very good, they are quick to ship out new clocks if one breaks. It is simple enough to setup and understand.

    Cons

    The clocks get knocked offline too frequently. I often have to reset them which is not something that I should have to do so often.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Nichole from MDR Managemant

    Specialty: Hospitality / Travel

    Number of employees: 51-200 employees

    February 2018

    Could improve in some places

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall I would recommend your system to other companies.

    Pros

    The system is very user friendly and easy to navigate and find things you need. The reports are exactly what we are looking for in information we need. We really like how you can keep track of the Overtime for each employee on the main page as well.

    Cons

    I was not very happy with the overall training. I needed help a few times after the initial training and was not able to get our person to call me back. She would only email me. After she finally referred me to Customer Support I was finally able to get the service I needed. They have been very helpful and pleasant to work with.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kris from Key Fasteners

    Specialty: Manufacturing

    Number of employees: 51-200 employees

    September 2017

    Great for a company with less complicated rules

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We use very few of the options that are offered, so we are paying more than what we should for what we actually use.

    Pros

    The system itself is easy to navigate through. The export that was set up is easy to use and we have never had any trouble with it.

    Cons

    Points tracking doesn't work like we would like. Would like to fully integrate with payroll; however, it will raise the price of my payroll to do so.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Catherine from Putnam Pantry LLC

    Specialty: Food / Beverage

    Number of employees: 11-50 employees

    August 2017

    Horrible system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    There is nothing about this product that I like. Paychex has replaced the timeclock twice, because it has issues.

    Cons

    Stratustime and Paychex Flex are not "intergrated" at all. They are two seperate applications. If you change an employees pay rate in one, it doesn't transfer to the other. Processing payroll is a nightmare. It fails to "submit" most of the time. I spend countless hours on the phone with customer support and no one knows anything. When I was sold the product, I was VERY clear that I use a Mac Computer. I was assured that it would work with Safari. It doesn't. this has caused a whole host of problems. I have tried many times to get in touch with my Rep, but to no avail. I'm hoping that someone will see this review and actually give me a call.

    This review was submitted organically. No incentive was offered
    Review Source
  • Emily from Beacon Orthopaedics & Sports Medicine

    Specialty: Healthcare / Medical

    Number of employees: 501-1,000 employees

    August 2017

    Reliable, functional time system works well with Paychex Preview

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love that there are IP restrictions, but you can still grant employees with mobile clock in functionality but only if their GPS location is provided to you. It is very easy to configure. Employees and managers have an easy time using the software. Customer support gets back to you quickly. Up time and reliability of any cloud based system is always a concern and Stratustime's is great.

    Cons

    I would like it better if there was a mobile app instead of having to login to the site through your mobile browser. Time card adjustments default to the first day of the pay period. It would be better if they would default to the current day.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Gennifer from Family Solutions

    Specialty: Non-Profit

    Number of employees: 51-200 employees

    June 2017

    Efficient Time Tracking Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, nice interface.

    Pros

    Easy to add new employees and manage staff. Ability to customize reports and save customization for future use.

    Cons

    Tech support could use improvement and more streamline assistance. Sometimes multiple calls are needed to resolve one issue.

  • Susan from Chesapeake Bay Management

    Specialty: Real Estate

    Number of employees: 11-50 employees

    March 2017

    Product works alright, the support team is an absolute joke.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Don't bother with Stratustime. It works, as long as you don't need any help with anything AT ALL. Support is an absolute waste of time. I have been trying to resolve a quite simple issue for over two months. I barely get a response and when i do it's about as helpful as a case of strep throat. ABSOLUTELY HORRIBLE SERVICE. They will NOT give you supervisor information when there's a problem. They are completely TERRIBLE.

  • April from Family Solutions

    Specialty: Healthcare / Medical

    Number of employees: 51-200 employees

    February 2017

    Easy time keeper

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    StratusTime is easy to use, easy to teach others and pretty easy to move around in.

    Pros

    Mobile

    Cons

    Updating after each change

  • Rachel from Family Solutions

    Specialty: Non-Profit

    Number of employees: 51-200 employees

    December 2016

    A great time and attendance solution.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We just implemented Stratus time about a month and a half ago. The implementation was relatively seamless. There were adequate training and support from the vendor. Their customer service is timely and very responsive to needs.

    Pros

    web-based, user-friendly

    Cons

    harder to accommodate unusual situations

  • Sarah from Sarah Monfreda Accounting

    Specialty: Accounting / CPA

    Number of employees: 1 employee

    December 2016

    Lack of customer service and it creates labor-intensive payroll

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I am an accountant who recommended Paychex to a client who has about 35 employees. I have worked with Paychex for many years with my clients but, this is the first time I have had experience with Stratustime. It will definitely be the last. The techs, when you can get one, do not return phone calls. They are happy to sell the product to you but once you have it there is a complete lack of back-end service on it. There is almost no integration between Flex and Stratustime. The reps on the payroll side cannot help with Stratustime issues, and vice versa. I am finding that to resolve any issue, at minimum 2 phone calls are required, and often 6+ (yes, that is no joke). Often I have ended up gong back and forth between departments with all of them essentially telling me it is not their problem to resolve. I have had to chase tech people down repeatedly who promise to call back but never do. This has made me look bad to my client, and has caused her a tremendous amount of frustration. What should have made PR processing faster and more convenient has become a time-consuming, money-wasting endeavor for my client. I will be finding her a new service for the beginning of the year and have no plans to recommend this product to any other clients. If I could have given this a zero star review I would have.

    Pros

    Nothing

    Cons

    Poor customer support, problems take weeks to resolve. not streamlined with Flex.

  • Sandy from Corum Real Estate Group

    Specialty: Real Estate

    Number of employees: 11-50 employees

    December 2016

    Great Bang for the Buck

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We've used StratusTime for a year now and, for the most part, love it. It was easy to implement and transition my employees. The price is not the absolute cheapest we found but is really good for a number of features it offers. The customer service is ok. Got great service from sales and implementation. Ongoing support is pretty good but takes a little bit to hear back.

    Pros

    Easy to manage on a user level. Easy for managers to do their approvals. Can manage time card and time off requests from mobile devices.

    Cons

    Starts to struggle with varying pay systems. Post-implementation customer service is a little laissez-faire.

  • SARAH from SHAKE-N-GO FASHION, INC

    Specialty: Other

    April 2016

    PAYCHEX STRATUSTIME

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    If you have a small group (less than 100employees)and have one person does payroll from beginning to the end, this is the right software.

    Cons

    there is no integration between PAYCHEX FLEX people(payroll program) and STRATUSTIME. they told us beginning of last year but it still did not put together yet. We are still waiting for them to do this. until integration, we have to do some manual jobs.

  • Soo from Shake-N-Go Fashion, Inc

    Specialty: Distribution

    April 2016

    Very difficult to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    What's best is that this product is easy to log in and the design is pretty.

    Cons

    First, the names of employees does not sort in alphabetical order, it's difficult to input information and auto-saves without having time to review, and there are a bunch of options listed with similar functions.

  • Chris from Murray Chev

    Specialty: Auto Dealership

    October 2014

    So far it has done every thing expected.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The admin panel has everything in one place.

    Cons

    I dislike how comp time is transferred. It seems to be confusing for clients.

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