All Nextiva Reviews
1-25 of 817 Reviews
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Janiece
2 - 10 employees
Used less than 12 months
OVERALL RATING:
5
Reviewed May 2021
Great work in progress
Scott
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Excellent VOIP Service
Excellent service and great product. The customer service is awesome.
PROSExtremely easy to use and program. It was an easy setup.
CONSNo real issues. the system worked flawlessly from the start.
Vendor Response
Hi Scott, I am glad you have had such a positive experience with our product. At Nextiva we strive to deliver a simple solution that works for any and all business communication needs, and it is great to see that your experience has been exactly that. If you need anything else, please do not hesitate to reach out to me directly at reviews@nextiva.com. Thomas from Nextiva
Replied March 2024
Brian
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed February 2024
service good when it worked
good for a while but too many problems so we switched away
PROSthe phone service was good in that it allowed phones to reach in multiple offices simultaneously.
CONSWe had chronic problems customer service was unable to fix making service no longer useable and we switched to another company.
Reasons for switching to Nextiva
when we opened multiple offices, ring central was unable to have phones ring simultaneously at all at that time. (The have changed their software and con do it now)
Armando
Legal Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed April 2024
Call Tracking
The pricing, compared to other platforms, this is always a good option for small companies with teams with no more than 10 people and at very early stages of growth.
CONSWhile Nextiva is a good platform overall and it offers very decent pricing, it lacks critical functions for decision-making that can hurt some numbers in growing companies. Call tracking and being able to fully pinpoint where the action happens is a must, and Nextiva needs to work more in this area.
Mario
Fine Art, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Good onboarding, price, and service
There isn't much to complain about as they have the onboarding and provisioning logic down solid. Somethimes though, it seems like they are so used to dealing with inexperienced people that when someone with good technology experience calls that the issue must be explained multiple times. But for the most part, their support is good.
PROSThe onboarding process was meticulous and they schedule meetings at various stages to gather and review information and setup. The price was very reasonable, saving us about 50% over our previous providers. Cloud management of PBX features and eliminating our on-premises hardware.
CONSIf someone depletes your Long Distance credits, it can disable your entire account and all phone service (as described by sales, hasn't happened). Some features and control are only available to their support staff, so you may have to ask for help.
Reason for choosing Nextiva
They were the quickest to respond, responded to question, and offered attractive pricing. Mostly, they maintained consistent and rapid communications.
Reasons for switching to Nextiva
Our on-premises Avaya hardware was antiquated and our Verizon bill was very high.
Lori
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Excellent Customer Service
Since the time I signed up I was contacted with step by step instructions of what to expect, and what to do. They had someone walk me through the set up and showed me how to make changes on my own. If I had any questions with anything I had a person assigned to me [sensitive content hidden] who would email and call me regularly to make sure I was all squared away with my services.
PROSI got to speak to a person and not a machine, AI or a bot. I real person helped me set up my system. The system is user friendly and very affordable! I got a business phone, fax and a toll free number. Texting (through the app with my business number) is also a great feature, I really wanted. and got...Yayyy.
CONSHmmm...The cost is too low??? Oh wait that's a pro. Never mind.
Reasons for switching to Nextiva
Cost Savings was the main reason. The customer service just blew me away though. I go to businesses to get the best prices but I don't expect VIP service. With Nextiva you got both. Mind blown!
Brian
Individual & Family Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2024
Nextiva Review
Overall, very good. Our porting team was very good, but the process of porting is very difficult compared to porting into other systems.
PROSCost, ease of use, functionality is comparable to the best systems out there.
CONSThe Reporting features are limited. Basic call queuing license doesn't cover reporting?! Why have it if you can't see what's being routed where...
Reason for choosing Nextiva
Total cost of ownership was the best of the quoted options received.
Reasons for switching to Nextiva
Cost of maintaining old system, large server footprint, difficult user interface, complex system.
Kellie
Mechanical or Industrial Engineering, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
We use Nextiva
It is perfect for our business where we do not always have someone to answer the phone.
CONSAt first, it is hard to set up, but you get help.
Reasons for switching to Nextiva
This fit our needs better than the previous.
Anthony
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Very Satisfied Customer
My overall experience has been wonderful.
PROSThroughout the onboarding process, the onboarding team treated my account as if it were their own.
CONSThe mobile app is very buggy and needs some work.
Reason for choosing Nextiva
We decided on Nextiva based on the reviews.
Reasons for switching to Nextiva
Because Ring Central was horrible. There was nothing good about our experience with them.
Brent
Insurance, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Quality company with Great service.
Service. Every time I have called for help I have received outstanding service. Everyone is always friendly and helpful.
CONSEverything from the start has been great. I have no complaints.
Reasons for switching to Nextiva
Functionality. Easier to create and change voicemail. Mobile access.
Dedra
Health, Wellness and Fitness, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Best business phone service
I love receiving email notifications about voicemails, the option to set up prompts and receive text messages.
CONSThe apps annd back office are not the most user friendly.
Reason for choosing Nextiva
I selected Nextiva because of Pricing and previous experience
David
Business Supplies and Equipment, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed October 2019
Nextiva the Good the Bad and the Fugy
The best things about working with Nextiva are 1. Our Sales Rep . 2. Amazing! HD Call quality compared to our old VoIP Service. 3. Versatility of the software. Our Sales Rep worked his ass off for us. And had the patience of a saint with my million and one questions, and reworking the quotes to our needs over & over & over.... Over a years’ worth of questions and reworking the quote to something we could get the big boss to sign. Let’s be realistic any time you are making this big of a change to your corporations 30+ phone network in multiple states. it will never go 100% perfectly without a hitch as much as you prepare and strive to make every preparation. Two months before our ISP was to be installed was when we had our first glitch at the beginning of the setup process while I was on vacation with the family, and only had access to my Cell phone. And I got the much-dreaded email from the Boss saying no-one can call in on our Toll-free phone number. We’re losing sales! What’s going on? This could be a career-ending type of event. Our toll-free number just stopped working 2 months before the date we requested the porting to take place. I Called the sales rep. He assured me it wasn’t anything that Nextiva did. About 15 minutes later the sales rep called me back. O’ My god it was us! He figured out what happened and mad things happen on his end to get our phones back up temporari He Saved my Bacon!
PROSEase of use to add and manage users in multiple cities and states remotely. Ease of adding new phones or devises Like VoIP PA Speaker in the Factory. And cordless phones as a secondary phone sharing a single Ext # with a desk phone. The old Cell Phone App. (not the new one) everyone loved this App.
CONS1. Build Call Flow is a total Fake selling tool used to show potential customers how easy it is to configure your call flows. It’s total BS. If you call customer support to assist you in a new configuration they tell you. O that doesn’t really work anymore, we need to configure it on the back end for you. Don’t try to use it. If it’s nonfunctional don’t try to sell me on how easy it is using it.
Reasons for switching to Nextiva
The simplicity of administration. Ability to configure the system to our style of use. Analytics Savings over old service
Ariz
Education Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
It's expensive, but they have really good customer service.
It's mostly just communicating with customers. The system makes it easy for us to communicate with the customers, which is exactly what we want.
PROSIt's fairly easy to use. They also have excellent customer service. Anytime we need anything, we're able to give them a call and they are able to make the adjustments or show us how to make the adjustments.
CONSThere are some features that are missing that other voice over IP services have. Specifically, notifications for text messages. Whenever customers text us, we don't get a notification in our email in the same manner that we do when they call us or leave us a voicemail. I think they're working on this functionality, but it has not been implemented yet. A lot of customers text us, and it would be great if we got a notification so that we can get back to them quickly. Also it would be nice if we were able to upload greetings that didn't have to meet the 8K HZ quality thresholds. It would be really nice if we were able to record a simple message on our phone or computer and upload it as a greeting.
Reason for choosing Nextiva
At the time, this had more functionality.
Reasons for switching to Nextiva
We needed more robust functionality than Google voice was offering.
David
Education Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Nextiva Took Care of My Small Business
Really good firm and great service. I would NOT consider a change. Yes, things are less than perfect, but I have learned that even the best high tech services are flawed and to be content with the best available. I feel Nextiva is the best available, so I'm satisfied right where I am!
PROSMy small business has been using Nextiva for maybe 10 years. We are very pleased with every aspect of the company. Prior to finding Nextiva, for the first decade of our company's existence, we muddled through several smaller providers who tried their best, but in the end, failed to deliver. We tried one very large company, Comcast, which messed us up with the classic scam of promising features during the sale but then reneging at implementation. Nextiva is the perfect middle-ground. They focus on VOIP and related communications services, they're not so big that this is one fraction of their company, and they're not so small that they simply do not have the capacity to handle the constant technological upgrades necessary to maintain our heads above the high-tech water. Recently, I contacted Nextiva tech support to configure more phones for our workers and they did everything smoothly and remotely.
CONSOur phone app for taking VOIP calls on our cell phones could be better.
Reason for choosing Nextiva
Vonage, Ooma, Grasshopper
Reasons for switching to Nextiva
Comcast didn't give us the Busy Lamp Field (BLF) which is mission critical for us. They offered the feature to us during sales but then couldn't deliver at implementation.
Chris
Building Materials, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Best Customer Service in the VOIP Business!
Overall, the experience with Nextiva has been great. It has improved the efficiency and professionalism of our business.
PROSNextiva's customer service team is truly unmatched. We made the switch from AT&T after 30-years and have been so impressed with everyone we've dealt with at Nextiva.
CONSThe onboarding process could use some improvements as it is quite overwhelming for someone who does not work in the VOIP business.
Reason for choosing Nextiva
We ultimately chose Nextiva over competitors because of the features offered, the reviews we read and most of all the great support that was provided prior to signing up with Nextiva. They were happy to demo the product, answer all of our questions and were very patient.
Reasons for switching to Nextiva
AT&T was becoming very unreliable and their customer service was awful.
Jamie
Retail, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed January 2024
Buyer Beware
0/10 when it comes to their customer service. Sketchy sales practices at best, account managers while nice tow the company line and will only offer solutions that cost you. 7/10 for the product/software--we are finding glitches within our call flows when working with tech support more often than not our call flows are interrupted due to internal updates on their side of things to the software causing our phone system to go down therefore costing us business.
PROSWith their software we were able to achieve our goals of routing calls for all 14 of our salons to one centralized location.
CONSTheir sales process is aggressive, and they try to make you move quick to sign. Read the fine print on their contracts. There is not an out if you are oversold licensing by their sales team. If you are oversold licenses by their sales team, they will try to ping you with an early removal fee. Upon seeing this we went rounds and rounds with account managers to get the extra licensing we were told we needed by the sales team removed. The process of removing the extra licensing took us from August 2023 to it finally happening in January of 2024, all the while we were being charged for those licenses. When we initially brought this to Nextiva's attention they told us that we were the ones that requested this. This wasn't true, we spoke with the sales team about our company needs/size/operations, and they told us that we needed for number of licenses. How could we know with no prior experience working with their company. We had to go through call after call/meeting after meeting/follow up email after follow up email to get some sort of resolution. In this time, we were passed through to two different account managers and had to start the process all over again. We were always waiting on "approval" from hire up. Be warned, their contracts have an auto renew clause hidden in the fine print which is a link at the bottom of the contracts not even fully explained in the contract unless you click the link.
Reason for choosing Nextiva
Pricing/overall reviews, which appear to be monitored/removed.
Reasons for switching to Nextiva
We were interested in setting up a call center type operation for our business centralized in one location.
Pat
Non-Profit Organization Management, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Nextiva VoiP Service
Overall we have had a positive experience with Nextiva. The support staff assigned to our Agency has always been very helpful and quick to respond to our issues. We have not experienced many issues with the phones but the app could use some attention.
PROSSet up is very easy. The online Administrator Portal is very user-friendly and allows us to maintain our phone schedules as we need to, and the User Management function allows us to make changes quickly as they occur.
CONSThe Nextiva App needs more attention as we experience issues with it frequently. It's a wonderful feature when it is working properly but we see a lot of staff opting to not use it due to the issues experienced.
Reason for choosing Nextiva
We received good reviews for Nextiva from other business partners
Reasons for switching to Nextiva
Prices kept raising with our previous carrier and we decided to switch.
Amy
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Grateful for Nextiva
So far so good. We don't expect any VOIP service to be perfect and some will have glitches. We haven't had near as many failed calls since we switched to Nextiva.
PROSEase of using the system, and the customer support they offer.
CONSThe mobile app will not allow me to delete voicemails.
Reason for choosing Nextiva
Pricing and ease of use. The demo was easy to understand and very knowledgeable to answer all of our questions.
Reasons for switching to Nextiva
Continued dropped calls. Technicians were not able to make calls in the field from the mobile application. The customer support was horrible to deal with and difficult to understand.
Bella
Non-Profit Organization Management, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Nextiva has improved our services!
Overall, I love Nextiva, and I really can't complain. Nextiva has improved our communications at work.
PROSI love how we only need one phone number. The app is amazing and you can answer phones even if you are not at your desk. It also improved invoices. Before we needed so many service providers to cover all our 80 offices, and now we only need Nextiva.
CONSWhile Nextiva generally provides good call quality, sometimes in certain geographic locations or with specific internet connections, I have experienced call quality issues, such as dropped calls or audio problems, but I believe that is something that also happens to other services.
Reasons for switching to Nextiva
Because I had to deal with so many companies, and they did not have an app like Nextiva.
Paul
Law Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed January 2023
Worst Customer Service
BEWARE. Regret signing on with this carrier. Received equipment and many assurances of great customer service. Not so - needed assistance to complete set up since not so simple online and left on hold for more than 1/2 hour for chat (could not contact live agent). Then, in completing porting documentation was assured (have it in writing) on January 5 that porting would be done on January 11. Not so - porting was done later that same day, after hours with no other notice, and so now will be without ANY phone service for nearly a week - and told "with apologies" nothing could be done,. When tried to reach live responsible person "above" customer service agent, left on permanent hold. The worst business experience in my many years in business and plan to drop them as soon as possible.
PROSCannot say if they will provide good service and they ported me without notice and effectively left me with NO phone service for nearly a week! Customer "service - besides very long wait to reach every time - was hopeless and useless in response to my complaint. I expect to get their standard "sorry" response, but no satisfaction. And don't even try to reach management - put on perpetual "hold." Plan to disconnect asap and will be filing appropriate complaints with Authorities.
CONSHave no idea. Just got and started and there will be NO service for week, putting me out of business for that time. Terrible.
Reasons for switching to Nextiva
Comcast had a lot of issues and was frequently broken
Vendor Response
Hello, Paul. Thank you so much for taking the time to leave us your review. We are sorry to hear about your experience with our services and would love to connect and assist. A ticket has been created on your behalf, and one of our managers will reach out to you shortly to address your feedback. Thank you.
Replied January 2023
Anonymous
501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Full service coms software solutions
Overall the change went quite smoothly. I was very impressed with Nextiva’s customer service from when we first began to talk to them, through to the support team we are using for question now we are using the software. All of the staff we have dealt with were professional, friendly and helpful. I think it’s the level of service that differentiates Nextiva from other service providers with similar products. We had a few teething issues with our staff as they were learning how to use the system, but we got through all the training and have been really pleased with the features of the CRM. There are a lot of features that have had a really positive impact on our staff, and now that they are comfortable with the change and the software, their feedback has been really positive. The internal wiki in particular has really helped with increasing staff knowledge and prompting them when they are helping a customer, and the internal chat is a tool that we didn’t know we needed – much easier for our staff to communicate while they are talking to customers. We used to be put customers on hold if we needed to get input from other staff members, so it’s a lot better experience for our customers now. Once we went live with the new systems, Nextiva have continued to be responsive and helpful.
PROSWhen we reached out to Nextiva, we weren’t entirely sure what level of solutions we were after. We knew our phone system needed an upgrade as it was very old and starting to get unreliable, but we weren’t convinced of the benefits of a CRM system instead of the manual customer service work flows we were using. I felt like the team at Nextiva really took the time to understand our business and help us work out what we really needed. We investigated multiple options and providers, but were really happy with the suggestions that came from Nextiva and felt that out of all of the providers we talked to, their suggestions were the best fit for us and our staff. They had the services we needed, at a price we could afford. We were initially looking at purchasing new phones, but Nextiva suggested hiring them, which was the option we ended up going with. It’s cost effective, and easy to upgrade in future if required. It was good that they helped us figure out the best option for us. The CRM system is very logical and our staff have found it relatively easy to learn and use. It’s standardized our processes, and has helped our support team become more efficient. There are a lot of great tools within the system which have made their jobs easier, and we’re really impressed with the level of reporting we can get without having to perform complicated queries. It’s also good to know that there are additional functions we can add on easily later when (or if) our business requires them.
CONSImplementation, while reasonably straightforward, was still quite a lot of work for our business and we underestimated how much effort it would be to get our staff to adapt. We had to train them on how to use new phones (all staff), and (for our customer service team) the new CRM system. There was plenty of support from Nextiva, but our customer service staff found it a struggle to balance the training requirements for the new system against maintaining high service levels for our customers. Some of our staff were quite resistant to change as had worked in our business a long time. We used the ‘super user’ approach to training; Nextiva trained a few of our staff, who then supported the roll out to the rest of the team. It went well overall, but if we were to do it again, we would probably hire temps to fill the gaps while our staff trained to help with workload management. Our old process and system were mostly manual, and so it was a big learning curve for some of our staff that didn’t have great computer skills.
Thomas
Verified reviewer
Facilities Services, 1 employee
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed November 2020
Acceptable Service Experience Totally Let Down By Apps
The sales and initial implementation were fine. Shortly after activating, a tech "cleaned up" some settings in my configuration which completely disabled my service. Tech support in that case was prompt and thorough, although they never did call back as promised to make sure everything was fixed. Customer support since then has been a mixed bag. The online configuration is daunting and not something the average user should venture into. I have a computer background and still found it confusing. The service itself (once configured properly) mostly worked fine and if you're using physical phones your experience may be different. However, I wanted to rely on the Windows and Android apps. They are functional, but not friendly. In the best cases, the apps require more steps to do things than should be necessary. For example, to add a contact from a caller ID record in the Windows app, you have to first add the number to contacts and then edit the contact to change the name, rather than just being able to add & edit in one step. There's no way to add contacts in bulk. The Outlook plug-in is broken and simply doesn't work. It's impossible to initiate an SMS message to a new contact; you have to have the contact text you first. You can't set a default view for the app. The online faxing is not integrated into the phone system and has a 1980s interface. The Android app has it's own problems.
PROSThe voice service, once configured properly, generally worked fine. I had some rare glitches, but not sure whether they were Nextiva's fault.
CONSThe Windows and Android softphone apps are sub-par and make no effort to make the customer's life easier. Online fax interface is clunky and out-of-date. Video conferencing is complicated. Software is cluttered with team features I don't need that I can't hide. Configuration is complex and easy to break. Can't initiate SMS texts (contact has to text you first) and no MMS texting. Expensive for what you get.
Reason for choosing Nextiva
I choose Nextiva over others because it offered many features I was looking for in one package - Windows & Android softphone apps, online faxing, text messaging, online conferencing, voicemail to email. Unfortunately, they succumb to the "jack of all trades, master of none" problem and I'm now switching to multiple other providers for a better experience.
Vendor Response
Hello Thomas, thank you for your review. We're sorry to hear that you've found the Nextiva app difficult to use at times. We want to help resolve this issue for you.
Replied December 2020
Melissa
Insurance, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
VOIP Solution with faxing, texting, and mobile/computer apps
Nextiva has been easy to work with in the rare occasions my team needs support. The porting process to come over to Nextiva was equally as smooth. Nextiva has offered solutions that we didn't know we needed. Besides just VOIP services they have so many other complimentary and complementary offerings.
PROSNextiva is a great fit for our small business of 12 employees. We started using Nextiva in 10/2022. It was important to our company to have a VOIP phone system that could be used at the office and in our homes. Our company wanted versatility with our phone system post COVID to work from homes with an easy transition back into the office. We got free VOIP phones when signing our contract. They are good quality, current generation Yealink. There was also an option to bring your own VOIP phone (pending Nextiva supported it). The porting process was easy. We ported the entire office's phone numbers and fax numbers - Nextiva handled everything with a smooth transition. In addition to the VOIP phone service, we have been utilizing the other resources Nextiva offers. They have an app for our cell phones and computers so that we can take calls and make calls. We can also text from the Nextiva apps (mobile and computer) and I can screen shot/export into our client files easily. Nextiva even offered us solutions we didn't even know we needed - AutoAttendant. This is an amazing feature which allows the caller to route their own call instead of talking to our receptionist (ie. press 1 for Bob, press 2 for Larry, etc). AutoAttendant has freed up reception to work on other projects because 85% of calls that were going to her, are now getting routed to their respective parties.
CONSWe have not had any issues in the time we have been using Nextiva. No outages, no support issues, no porting issues, nothing. This was the most seamless experience in technology we ever had.
Reasons for switching to Nextiva
Versatility and to meet the needs of remote employees.
Benir
Marketing and Advertising, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Nextiva is my go-to choice for VOIP!
For over six years, Nextiva VoIP has been my go-to communication solution for my businesses. As a seasoned entrepreneur, I've utilized Nextiva across two ventures, and its consistent reliability, user-friendly interface, and comprehensive features have never ceased to impress me. If you're seeking a communication solution that seamlessly integrates into your business operations, enhances customer service, and provides valuable insights for growth, Nextiva VoIP is the answer. Its user-friendly interface, comprehensive features, and exceptional reliability make it an ideal choice for businesses of all sizes.
PROSFrom the initial setup to ongoing usage, Nextiva has consistently demonstrated remarkable ease of use. The intuitive interface guides users through every step, making it effortless to navigate and manage call settings, voicemail options, and even advanced features like call forwarding and auto-attendant. Phone Routing and Auto-Attendant Nextiva's phone routing capabilities are nothing short of exceptional. The ability to seamlessly direct calls to specific departments or individuals ensures that every interaction receives prompt attention. Additionally, the auto-attendant feature is a game-changer, greeting callers with a professional touch and directing them appropriately, even during off-hours.
CONSWhile Nextiva VoIP excels in many areas, it could benefit from a wider range of integration options. This would enhance its compatibility with existing business systems and streamline workflows. For instance, integrating with popular CRM platforms would allow for seamless data exchange, saving time and effort. Additionally, integration with productivity tools like Slack or Microsoft Teams would foster collaboration and improve overall operational efficiency. Expanding its integration capabilities would undoubtedly make Nextiva VoIP an even more compelling solution for businesses seeking a versatile and interconnected communication platform.
Jennifer
Entertainment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2023
Stay Away from Nextiva - Deceptive practices
Interface is okay, there are better products our there for less money and a better interface. Be aware that if you leave they will do nasty things like lose your ported phone number, shut down your account even though you paid through the month. Their support team is unable to be reached and they make it very difficult. Overall for two years they were okay, then when we went to go to Aicall they absolutely showed up as a company without integrity.
PROSWe moved as it seemed like thay had a decent interface but the reporting and other features as described ended up being dissappointing.
CONSIt's okay but if you decide to switch carriers be aware that they will screw you. Have been a Nextiva for over two years. I put a request in to port my nuymber to a different carrier as the Nextiva interface is lacking and I found a better interface at less cost. A sign of a good company is how they treat you when you are leaving. They shut down my 1-800 number without notifying me and left all my clients and business hanging. They are impossible to get a hold of to rectify it. They have collected over 4,000 from me in the last two years and have screwed my company over. We have paid for this month and I want a full refund. Stay away.
Reason for choosing Nextiva
We wanted a better interface and reporting which weren't really delievered on. At the end of the day we decided to move to Aiphone which has much better customers service, interface, call reporting, technology integration and is 30% cheaper.
Vendor Response
Hello, Jennifer. Thank you for leaving us your review. We know our team is actively working with you to ensure your issues get resolved. In the meantime, if there's anything we can help you with, please let us know. Thank you.
Replied April 2023