NICE offers the ability to integrate most communication channels in to a single agent interface.

When there is an outage it can be very difficult as the whole system typically fails at the same time. This has been very rare fortunately.

Ability to eliminate up to 10 other contact center platforms when fully leveraged reducing cost to manage by up to 50.

Nothing at this time that I dislike about this software.

Absolute worst implementation I have experienced. Ineffective account management.

The most important thing that I like about this software is that it is tracking everything you do.

This one is sleek looking, easy to use and the call/time tracking features are very useful. Probably the best software I've used for a helpdesk yet.

The software delivers on the promises. Easy to use, priced right and user friendly.

Also difficult to receive support...everything has to go through me (the admin) and it's been very disruptive to my day to day.

NiC tends to run into an error when agent is on high avail then a call suddenly comes in, it gives an agent leg error. There are times that customer could not hear agent on the other line yet or vv.

Support of NICE is amazing and agents would need a very minimal to no training. The screen is slick and intuitive and hardly see any crashes.

Sometimes the information is a little difficult to locate. Customer service is hit or miss depending on the situation you are calling about.

There is no backup or failsafe when there is an outage. There are days that go by where people have continual issues logging in and clearing cache and cookies SHOULD fix, but does not.

I like the flexibility to work from anywhere that there is a computer and an internet connection. I am glad that I do not have to have specific hardware.

Overall this has been a pretty good software upgrade since it integrates with all the other NICE products and the support is amazing.

The technical support is awful. You have to submit examples every day because the examples expire.

The software is so easy to integrate and can withstand many employees. It helps manage the teams effectively.

Overall, the experience has been great. Especially on the analytics part, it helps me with identifying key areas I should be concentrating on so my team can be effective in their role.

Rejection of calls - it sometimes refuses your calls if your system doesn't pick up quick enough.

I use NICE in contact to receive calls from our client. I can say that the software is reliable and very easy to use.

Overall NICE inContact is a very user friendly software and I recommend it for any call centers.

We like incontact but we are a smaller company and everything cost money and I don't know if we are getting everything out of what we are currently paying.

I most enjoy the ability to utilize the platform how you best see fit. It's very easy to customize to your specific preference and that helps a lot with being organized.

I love that our employees can go online to see who is scheduled to be off on which days. This has saved so much grief in our office since only one person can be gone from each department at a time.

You should take care of your business but for the Valuable Clients. Believe me you will be best in market.

Ease of use, attractive interface, reporting, calendars for seeing time off.

I especially appreciate two things: 1. it is easy to use without a lot of managerial administration and. It is a great way to track paid time off.

Oh, and the time that i needed customer service, they were friendly, quick, and so efficient.

I really enjoyed using this software because it was very easily/simple to navigate and understand.

The great thing is, through communication with TrackSmart's customer support team, they have been responsive in listening to their users and implementing changes as they are made aware of user needs.

This has been a great tool for our Company, easy to use and very cost effective. Our employees find this a very useful tool for requesting time off.

Tracksmart is user-friendly and remembers everything so we don't have to. It is a good value too and I have found that customer support is very responsive when I have questions.

This is helpful when they wish to request time off and/or see what their schedule will be like. It is very easy, straightforward and accessible to all.

To get it back on, our CFO had to spend 20 minutes on the phone with a rude rep who said it was out fault. They also cut off our service 1 day prior to the year expiration.

So overall, I've been VERY pleased with it. It also has a good price point.

We had an issue with an upgrade that messed up our PTO totals.

We appreciate the ease of use and the ability for employees to send attendance requests seamlessly.

TrackSmart has the worst customer service I have ever experienced. It is very difficult to contact a person who can provide assistance.

I like the fact that if you have a large office staff it helps you organize their info and important dates to remember.

TrackSmart is perfect for our small company attendance needs. It is very user friendly and the customer service is very attentive.

I love being able to roll over time when required, and the reporting functions are great for reconciling and reviewing at the end of each year.

This product is fantastic for helping organize employees scheduled days off, personal inflammation, birthdays and so much more.

The only problem I have encountered is issues with a password.

We particularly love the time off request process - it was exactly how we envisioned it. We have been a happy customer for a couple of years.

I really like the ability to track all of the different leaves that our employees are eligible for.

The report generator is a great add. The cost vs. other systems is good too.

I really liked how easy this software was to use. It’s very simple and it’s an easy way to track attendance.

Great software for the price and it is easy to use regardless of computer skills.

It get glitchy and customer service poo poo's me blaming my computer. But I have no other issues with my computer.

For companies that don't have an integrated HRIS, this website is very helpful. Especially with remote employees.

Also, I like that employees can email me their time off request in advance. Tracksmart is a wonderful tool to use for your company whether it's big or small.

Since it was taken over by TrackSmart it stinks.

US Dollar

Organizations around the world are striving to deliver the ultimate customer experience, strengthen brand value, and boost efficiency. NICE CXone empowers brands to achieve these objectives on one interaction-centric platform with rich CX capabilities and an AI purpose-built for CX to deliver truly remarkable customer experiences.

NICE CXone is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. 

With NICE CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.

CXone is a highly composable and customizable platform with industry-leading CRM integrations, over 400 RESTful APIs, robust SDKs, a development center, DEVone partner program, and the CXexchange marketplace.

As a carrier, NICE offers native telephony services and is the only CCaaS provider to offer a MOS guarantee.

LongDescription

Support Ticket Management

Real Time Analytics

Call Tagging

Employee Management

Call Transfer

Customer Surveys

Quality Management

Surveys & Feedback

Multi-Channel Management

Request Assignment

Performance Management

Email Alerts

Access Controls/Permissions

Activity Tracking

Leaderboards

SMS Messaging

Shift Swapping

Customer Service Analytics

Workflow Configuration

IVR/Voice Recognition

Automatic Call Distribution

Variable Workforce

Voice Mail

Timesheet Management

Rules-Based Workflow

Auto-Dialer

Blended Call Center

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Call Logging

Automated Routing

Labor Forecasting

On-Demand Recording

Call Center Management

Call Disposition

Progressive Dialer

Template Management

VoIP

File Transfer

Call Routing

Process/Workflow Automation

Self Service Portal

Text to Speech

Recording

Contact Management

Customer Experience Management

VoIP Connection

Outbound Call Center

List Management

FCC Compliance

Skills Tracking

Survey/Poll Management

Recruitment Management

Call Scheduling

Performance Metrics

Inbound Call Center

Call Scripting

Phone Key Input

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Social Media Integration

Time & Attendance

AI/Machine Learning

Multiple Scripts

Workflow Management

Predictive Dialer

Real-Time Updates

Email Management

Ticket Management

Campaign Specific Caller ID

Budgeting/Forecasting

Time Off Management

Event Triggered Actions

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Telemarketing Management

Automated Scheduling

Real-Time Chat

Service Level Agreement (SLA) Management

Contractor Management

Chat/Messaging

Customizable Templates

Inbox Management

Macros/Templated Responses

Interaction Tracking

Manual Dialer

Multi-Language

Multiple Parties

Customer Journey Mapping

FTC Compliance

Alerts/Escalation

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

NICE CXone

In Person

Live Online

Webinars

Documentation

Videos

TrackSmart is a cloud-based time and attendance management solution for small and mid-size businesses. It can be used in industries such as healthcare, restaurant, retail, office and warehouse.


TrackSmart Attendance helps users track employee time off requests, such as vacations and sick days. The solution enables managers to view timesheets as well as run detailed reports and maintain employee records. With TrackSmart TimeClock, the employees can clock in and out. It also allows managers to approve time-off requests. The system prevents employees from clocking in early and it manages payroll as well.


TrackSmart Scheduling helps managers plan work shifts and let employees see their schedules from any smart device 24/7. It also allows employees to communicate with each other and swap shifts from within the system.


TrackSmart uses SSL encryption as well as permission-based access to ensure the protection of employee information.


 



Leave Tracking

Vacation/Leave Tracking

FMLA Administration

Attendance Management

Sick Leave Tracking

Calendar Management

Overtime Calculation

Reporting/Analytics

Employee Scheduling

Onboarding

Mac OS

Windows 8

Windows 10

CORETRACK (up to 20 employees): $21.95/month or $169/year
FLEXTRACK (up to 50 employees): $31.95/month or $269/year
POWERTRACK (up to 100 employees): $41.95/month or $369/year

NICE CXone vs TrackSmart Attendance

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