IRIS HR Professional
About IRIS HR Professional

Other Top Recommended Human Resources Software
Showing 1 - 5 of 13 reviews
Leigh-Ann
Industry: Telecommunications
Time used: More than 2 years
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4.5
April 2016
User friendly with top notch support!
Pros
Being able to centralise everything in to one system is ideal for a company of our size. It gives us visibility of the details we need at all levels whilst also being user friendly for all users.
Cons
Not many things. The where clause stuff can be a bit fiddly but the team are always updating and improving things (where clause builder was released recently) and the support team are always quick to respond and help with issues. Even when there have been the odd tricky bits, they have always been resolved. Exports on more of the analytical information could be "punchier" in graph styles, although admittedly I have not had to use these functions to their fullest so this may just be may limited experience.
Fiona
Company size: 51-200 employees
Industry: Accounting
Time used: Less than 12 months
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
April 2017
Octopus HR / Cascade Go - SME professional services firm
Good cloud-based and self service software. Back end for HR Admin is a bit complicated with "where clauses" etc. to get to grips with but since they were acquired by the Cascade/Iris software group there is a larger support team to help with this.
Pros
The self service elements are excellent and are employees picked up using a self-serve HRIS well and without a lot of teething problems. The tracking of holidays, absences, the inbuilt total reward statement and uploading of documents is proving very useful - we no longer get loads of requests for paper appraisal forms each appraisal season. We also use the e-recruitment module which helps us with applicant tracking and vacancy management.
Cons
The training we got, to begin with, was not great as it was very in-depth but we were told not to take notes as it was all covered in user guides. This was not really the case so my advice would take lots of notes in your training! Since then the software support team has grown and we have found our needs better supported. We are still struggling to use payroll features for seamless payroll integration.
Sarah
Company size: 51-200 employees
Industry: Airlines/Aviation
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
December 2020
Very Poor Service
Very poor, it is dissapointing that a system with so much potential is lacking the customer skills.
Pros
The software is user friendly for the user nut not the admin, looks professional with company branding, quick to set up and use.
Cons
Poor customer service, lack of training for Admin and expected to find out for yourself which is not helpful when implementing across the board, sales people will promise the system can do things that it cant and if it can your expected to pay charges you were not told about, account managers change constantly without notifiying the user so you dont get a response when emailing, the system for admin is very complex and half of the things dont work.
Reasons for choosing IRIS HR Professional
The sales person was very convincing, promised lots of features that the system doesnt actually have. Coincidentally this sales person moved to Australia less that a week after we signed up!
Kelly
Company size: 201-500 employees
Industry: Banking
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
August 2016
First Class Customer Service
Since using Octopus I have received the best customer experience ever. I must contact customer service on a daily basis asking questions and get a very quick response with brilliant guidance. All members of the team are exceptionally patient.
Pros
Visually its very simplistic and ease of use
Cons
It would be brilliant to have help guides which could aid members of staff around the system. Our company is encouraging managers to self service but I can only find help guides for the Administrators.
Response from Octopus
Thanks for your great feedback Kelly. We're working on some user guide videos from an employee's point of view, they should be available soon, will let you know when they've launched.
Replied August 2016
Rita
Company size: 51-200 employees
Industry: Philanthropy
Time used: Less than 2 years
Review Source
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
August 2017
Great experience and prompt responses to enquiries
No hesitation in recommending OCTOPUSHR.
Pros
From the first phone call to every phone call there after, they are the most knowledgeable people about their products. No pushy sales people. They give you just what you need to run your business efficiently. Ease of use and the speed at which bugs get fixed. Support staff helpful and attentive; The best customer service.