What is CascadeGo?

CascadeGo (formerly known as Octopus HR) is a cloud-based human resources software based out of the UK. They offer standalone personnel tracking with integrated modules to manage benefits, applicant tracking, performance reviews and compensation management.

The software works through any browser on Macs, PCs, tablets, and smartphones. They also offer an app designed specifically for iPhones.

CascadeGo can be customized to meet each company’s different needs with the option to edit pages, work patterns, performance reviews, and special reports. Specific permissions allow admin users to modify documents like the electric company handbook whenever they need. Features include an employee directory, the ability to track absences, record accidents, tr...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

11 Reviews of CascadeGo

Average User Ratings

Overall

4.45 / 5 stars

Ease-of-use

4.5

Value for money

3.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(7)

7

4 stars

(2)

2

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

April 2016

Leigh-Ann from HighNet

Industry: Telecommunications

Time Used: More than 2 years


Ease-of-use

5.0

Customer support

5.0

Functionality

4.5

April 2016

User friendly with top notch support!

Pros

Being able to centralise everything in to one system is ideal for a company of our size. It gives us visibility of the details we need at all levels whilst also being user friendly for all users.

Cons

Not many things. The where clause stuff can be a bit fiddly but the team are always updating and improving things (where clause builder was released recently) and the support team are always quick to respond and help with issues. Even when there have been the odd tricky bits, they have always been resolved. Exports on more of the analytical information could be "punchier" in graph styles, although admittedly I have not had to use these functions to their fullest so this may just be may limited experience.

April 2017

Fiona from Chiene + Tait LLP

Company Size: 51-200 employees

Industry: Accounting

Time Used: Less than 12 months


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

April 2017

Octopus HR / Cascade Go - SME professional services firm

Good cloud-based and self service software. Back end for HR Admin is a bit complicated with "where clauses" etc. to get to grips with but since they were acquired by the Cascade/Iris software group there is a larger support team to help with this.

Pros

The self service elements are excellent and are employees picked up using a self-serve HRIS well and without a lot of teething problems. The tracking of holidays, absences, the inbuilt total reward statement and uploading of documents is proving very useful - we no longer get loads of requests for paper appraisal forms each appraisal season. We also use the e-recruitment module which helps us with applicant tracking and vacancy management.

Cons

The training we got, to begin with, was not great as it was very in-depth but we were told not to take notes as it was all covered in user guides. This was not really the case so my advice would take lots of notes in your training! Since then the software support team has grown and we have found our needs better supported. We are still struggling to use payroll features for seamless payroll integration.

August 2016

Kelly from Atom Bank

Company Size: 201-500 employees

Industry: Banking

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2016

First Class Customer Service

Since using Octopus I have received the best customer experience ever. I must contact customer service on a daily basis asking questions and get a very quick response with brilliant guidance. All members of the team are exceptionally patient.

Pros

Visually its very simplistic and ease of use

Cons

It would be brilliant to have help guides which could aid members of staff around the system. Our company is encouraging managers to self service but I can only find help guides for the Administrators.

Response from Octopus

Replied August 2016

Thanks for your great feedback Kelly. We're working on some user guide videos from an employee's point of view, they should be available soon, will let you know when they've launched.

April 2019

Zeline from Spire Solicitors LLP

Company Size: 51-200 employees

Industry: Legal Services

Time Used: Less than 12 months

Review Source


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

April 2019

Terrible Customer Service

The front end user experience is great however the back end is too limiting and the customer service received from CascadeGo is dreadful!!

Pros

Easy to use front end for staff, visually appealing compared to other systems

Cons

Very basic, no workflow functionality and reporting facilities are basic - not how it was sold!

September 2015

Geoff from WB Ltd

Industry: Management Consulting

Time Used: More than 2 years


Ease-of-use

5.0

Functionality

5.0

September 2015

Excellent HR Software and First Class Support

Pros

HR Self Service functionality is excellent and very easy to use.

Cons

Octopus has met all our core requirements. I would recommend that you attend the training courses to gain maximum benefit from all the functionality on offer.