The Customer Service experience from OnboardCentric has been in the top tier of any I have ever experienced. Result and customer driven, they are the reason we will stay with this program. The sales process has left us with a less than stellar impression, but the product and the team behind it have truly impressed!

I found the Exceptional Customer Service to be the best part of this software. They take pride in in ensuring that the customer is well looked after and the product meets the needs of its clients. The product seems to be constantly evolving. I value the ATS and Onboarding integration and its ability to be a one stop platform. The program itself is straight forward and has the new hire and company in mind.

A particular integration I was excited about happens to be powered by a third party provider. It has limited functionality as it is a browser extension. There also seems to be limited reporting available.

A very easy to use platform for our applicants, major focus on the customer.

The team is great, customer service is a focus for them and we always receive timely responses. The system is a great value for a company of our size.

There are sometimes certain features or functions we wish Hire Centric had but it seems Exact Hire is always working to make improves and keep up with the times which we appreciate.

reasonably good, I have received responses from [SENSITIVE CONTENT] when I email, but not when in the site and click on the Help tab>request assistance. I have had employees tell me they never got a response either.

Easy access to employees information. However, I have asked [SENSITIVE CONTENT] about integrating a feature where the employees can submit their I-9 documents directly to OnboardCentric instead of asking them to email to HR. So many of our employees are not local and currently only have an option of them or manager scanning IDs to us. Many people are not comfortable sending sensitive information like driver's licenses, passports, social security cards to an email. However, our HR team hasn't found time yet to respond to [SENSITIVE CONTENT] offer to assist us with this.

Sometimes the employee cannot see specific documents that were sent to them; ie: the state tax forms are sometimes not visual to them. I don't like the feature that reminds me what tasks are incomplete. I don't need the reminders, makes the home page too cluttered. I don't need the red pie that shows incomplete tasks. I don't like the two-factor authentication code process. Why can't there be one code for the day or my own personal code, maybe updated monthly, instead of a new one every time I get logged/timed out of the site. My email inbox is overloaded with the code notices.

Overall, OnboardCentric has helped our company streamline our hiring process, allowing it to be more organized and ensuring that each employee completes all the required documentation without having multiple papers to track.

OnboardCentric provides an efficient way for our employees to complete their necessary hiring paperwork. It allows our company to provide the information to our employees regardless of their location. OnboardCentric also allows our company to be more paperless and have a "storage" for our employee documents. I like that each employee has their own "locker" where we, the employer, can easily access their files.

The software is not as straight forward as it relates to assigning specific packages of documents to specific categories of employees.

I do like that we are able to complete all paperwork remotely and that are documents are automatically updated.

The software is glitchy and can add a document more than once. Go through all your packets over time and execute them accordingly.