OnPay vs Pendo

RATING:

4.8

(439)

OnPay has 439 reviews and a rating of 4.82 / 5 stars vs Pendo which has 214 reviews and a rating of 4.51 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (439)
4.5 (214)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 3, 2024
February 15, 2024
Pros/Cons
  • Pros

  • All feature are very useful and it fully integrates with tsheets and quick books which is good thing.
  • What I like most about the software is the ease ofnavigation. Being able toggle between areas is helpful to verifying information.
  • Cons

  • The scheduled pay run doesn’t update as processed on the dashboard or advance to the next run right away. I have an employee that has a monthly deduction that I have to turn on and off.
  • Sometimes the employee profiles are difficult to navigate in order to look up or update info. It's not something that is prohibitive to the use overall though.
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  • Pros

  • From there, it's just a matter of what form my outreach takes. NPS is also slick, simple, intuitive, yet you can also customize and ensure a laser focus.
  • Super helpful information to provide to decision makers to show value.
  • Cons

  • Setup for an Angular application was a little difficult.
  • If your application is built in odd ways (as ours is), it can be hard to get guides to deploy correctly. Pendo also has a pooled CS model, which can be frustrating.
Read all user reviews
Pricing Range
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$
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$
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$
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Product Demo
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2022

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos