Insights

RATING:

4.2

(154)

About Insights

Insights is a cloud-based strategy and performance management solution that assists small to large-sized organizations with goal setting and performance tracking. Its key features include self/peer appraisals, 360-degree feedback, employee recognition and real-time reporting. The application comes with a conversation module that helps managers record employee feedback, resolve issues and provide coaching. With its analytics feature, supervisors can set team priorities and align their milestones/achievements with business objectives. Employees can use the system to assess individual performance history and ranking and measure progress. Insights integrates with third-party platforms such as UltiPro, Microsoft, Google, MailChimp, Paycom, Slack, Outlook and iCal. ...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
Employee dashboard

Insights Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for Insights

1 - 5 of 154 Reviews

Venkata Subramanyam

Computer Software, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Insights

It is good so far. I liked it

PROS

We can ask review from any of our colleagues. We can get clear feedback from supervisor. We can schedule one on one from insights itself with peers.

CONS

Notifications after completing review would be added.

JENNIFER

Education Management, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2020

Pretty great tool to have

The honest feedback has improved- everyone is on the same page of goals and expectations which are set by employees. The measurements are the best part because the employee defines them and the manager holds them to the employee's own standards- there's no misunderstanding of standards. Coming to a final rating is great because there's no discrepancy as to what the outcome of your goals/progress is- this is crucial in pay for performance models. We were able to successfully roll out pay for performance raises using Insights.

PROS

I like the connection between team members- we can see how each person/team is contributing to our 5 year Strategic Plan. I feel the layout is very helpful and self explanatory (for the most part) to new users (i.e. what to write in the empty sections). The shout-outs section is a nice addition for team morale and recognition. I like that the process allows for managers and team members to be on the same page about progress- we utilize this system strongly in our Pay for Performance model that determines pay raises each year. I like the physical documentation of goals, growth, setbacks and feedback. I like that feedback can be requested at any time, from anyone in the organization. Staff love the man throwing confetti at the completion of things!

CONS

Archiving goals was a little tricky when staff moved from one site to another (had a different manager previously than at the time of archive). I had a previous issue with final ratings not showing up, although we pushed the celebration man button at the end of our meeting. I'm not sure how (or if i can) to delete notifications i never completed and are now old (someone requesting 360 feedback but it was a mistake) It can be timely to enter all information/request meetings/send notes back and forth, especially for new or older generation users. It can take away from the face-to-face time.

Amber

Hospital & Health Care, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed October 2020

Insights

insights can be helpful but not for personal information

PROS

I am able to connect and explore when needed, accessing and routing information

CONS

There are several features missing and could use a handful of new information

Carol

Hospital & Health Care, 201-500 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2020

Overall Like it

Overall, it makes performance reviews and check-ins much easier and user-friendly

PROS

I like that it is simple and fairly easy to navigate - I like the goals function and the overall plan of the 1:1 concept. I like that it stores data so you can complete a performance review (have not gotten there)

CONS

I had a period of trial and error, and ended up creating a brand-new performance review for a staff member because they had not completed it before we "met'. It was a one-way workflow; it would have been nice to know this. I also had another error message that would not let me complete my review with my staff, and it took three days to hear back from support. Not crazy about scheduling a review before I work on it, but that's not a deal-breaker. All in all I like it and look forward to using it as a great performance tool.

Reasons for switching to Insights

Organization decision

Vendor Response

Hi Carol, I apologize that it took us so long to get back to you. I'm going to look into that as it is not our practice to take so long. I'm glad you are using the tool and we are looking to change the way you can make changes to your review after you have finalized it. Thanks for the input, Kirsti

Replied September 2020

Vivek

Computer Software, 1,001-5,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

FUNCTIONALITY

4

Reviewed January 2020

Feedback Review for Insights

We use for performance evaluation and setting up 1:1

PROS

1. I was surprised to see the number of features provided for performance evaluation. It was good to see a different section for Goals and Responsibilities. I like the feature where you could request for a 360 degree overall. 2. Clear Separation of concerns for "Me", "My Team" and Overall Company

CONS

1. The first and foremost is the SSO with Okta which almost never works. 2. It would be better if we are allowed to express free text while writing our goals which at this moment is restricted 3. It's filled with lot of features but then one has to explore by spending an enormous amount of time playing around with it. For example, I was trying to do performance evaluation for my team and it did not clearly show me where and how to give point on a scale say(1-5) 4. It would be nice if we have a pop-up with a recommendation on what to do next as when I am done with a topic. (Example if an employee fills in his goals, then encourage he/she to the next steps for setting up a quick 1:1 with his/her manager. There is a lot of scope here to explore which will improve the user experience

Reasons for switching to Insights

For more features that align with our company goals