Ease of use. Messaging system and shift swap approvals.

There wasn't much not to dislike about this product. I've had no user issues with it, nor manager issues with it.

I had a great on-boarding session with their training team. They do offer employee data importing as part of their setup but I did it all myself and it wasn’t too bad.

Super easy to use and set up. It has been as smooth of a transition for our employees One could hope for. Most employees have been able to get it set up and availability updated with no direct instruction other than our expectations.

A few simple features I would like to see on the app are: view only first initial of last name on printed schedule (privacy issue of employees), hide total hours on printed schedule, select individual rights for remote clock in (paid version).

Everything is great about opensimsim except in January of 2019 the update they did made their system non-compatible with use on iPad. This is a huge huge downside of the product someone not to smart didn’t keep the system compatible with iOS on an iPad cuz I used it for over a year that way. I don’t carry or want to carry a laptop with me everywhere which means I get chained to a desk to write schedules now that I can’t use my iPad anymore. Two thumbs down!!!!

Everything is great about opensimsim except in January of 2019 the update they did made their system non-compatible with use on iPad. This is a huge huge downside of the product someone not to smart didn’t keep the system compatible with iOS on an iPad cuz I used it for over a year that way. I don’t carry or want to carry a laptop with me everywhere which means I get chained to a desk to write schedules now that I can’t use my iPad anymore. Two thumbs down!!!!

Everything is great about opensimsim except in January of 2019 the update they did made their system non-compatible with use on iPad. This is a huge huge downside of the product someone not to smart didn’t keep the system compatible with iOS on an iPad cuz I used it for over a year that way. I don’t carry or want to carry a laptop with me everywhere which means I get chained to a desk to write schedules now that I can’t use my iPad anymore. Two thumbs down!!!!

It gives us ease of access to schedules for multiple locations, and easy to identify and contact an employee that is working.

Setting up mutiple locations and schedule labeling/identification.

This is a very easy to use product.

I like the price, because we are a non-profit organization with about 20 volunteers. I needed something that would keep track of everyone and with your product I can see the schedule on my phone or computer. It is very handy.

I'd like to be able to schedule people from my phone.

Overall great use and price

web-based, price, and on-boarding for employees. The software gives you the flexibility that you need when running payroll.

No phone app. It is difficult to navigate the first uses.

I like that I am able to check my schedule online with ease. I am also able to request time off and that can make it easy so I do not have to come into the office to request.

I don't know if this was an option that my employer chose, or if it is part of your software, but I would like to be able to see who is scheduled throughout the week. This can solve some confusion if a shift is covered or give you the ease of looking to switch shifts or ask others to cover a shift for you.

Overall, I think OpenSimSim is beneficial for small businesses who are looking for something that is simple, free, but VERY effective.

I've been using OpenSimSim now for over a year. I really enjoy all of the benefits of the program. Obviously, the greatest thing about OpenSimSim is that it is free; however, I also really love the ease of use. If I am unable to put in the schedule for my agents, it is easy to instruct one of my mentors to do so. The platform is colorful, fast, and the notifications setting is much appreciated by myself as well as my staff.

I feel like the platform is geared more towards businesses that consistently have weekly set schedules. With the type of business we handle, I wish there was an easier way to create multiple shift opportunities for one day. We could really benefit from being able to quickly create shift intervals. The mobile app lags a bit when a shift is posted, preventing agents from applying for the shift in a timely manner. I also wish the chat system was an API that could be integrated into other programs so that everything can be uniform.

Outstanding

As a GM I love OpenSimSim it’s very user friendly

Budgeting wasn’t working at first but then did work.

SocialSchedules is a great software to use for setting empolyee schedules.

SocialSchedules allows you to see your workweek schedule at a quick glance and also allows you to see what coworkers are scheduled the same day you are. There is also a chat feature to allow you to send messages to coworkers.

The chat feature does not do a great job of notifying when someone has sent you a message. A better notification system would make this software perfect.

We have appreciated the overall support from the OpenSimSim team.

I love the ability to love prior schedules and just paste to future weeks. We have been using OpenSimSim for more than 2 years and it was a huge improvement from the manual process we used. The ability to use the app for our associates has greatly improved our scheduling efficiency and reduced the errors in availability and scheduling.

We have had no issues with the software.

SocialSchedules is easy to read and manage. Our schedules are published every Friday, and we receive a notification as soon as our manager sends it through. I can see my weekly schedule, and I can see a countdown until my next shift is scheduled to start. I can also rotate my screen sideways to see the schedule for the week along with who else is scheduled to work each day. This makes swapping shifts easier if necessary. I can also message my coworkers in the app and receive managerial notifications in the messaging section or in the "Schedule Notes" section on the home page, which is flagged with a red dot if there is a note that needs to be read. Submitting time off requests is a piece of cake, truly. There is even a segment to leave a note about why you are requesting off, which comes in handy! Overall, I enjoy this product.

I do not like how I cannot see my total weekly hours after the initial schedule notification is opened. I must manually count my hours if I want to know my exact weekly total. I also do not like how I cannot see the day of the week I am looking at when requesting time off; it would be more convenient if there were a calendar layout as opposed to manually scrolling to the date, month, and year you need.

It’s ok. It works, and it’s what my organization is using.

The design is easy and simple to see. Updates are made real time and notifications are sent.

There are functionality limited to mobile, and this is extremely unhelpful when I’m working at a customer service position where I’m not supposed to look at my phone. Cons on the computer: -I cannot see who else is working when I’m not working that day. -I cannot see a list of people and their shifts the way I can view it on mobile. -When I make the window size smaller (when I have to sometimes for my work), the application won’t let me view anything. Overall cons: -Setting availability/unavailability is a nightmare. It just takes so much time, especially when my hours are variable. There must be a better way to design this. Also, this function is limited to the web app — why design the software where the functionality is half and half between different platforms? -is there a way to change the view setting to “Month”? That will make the schedule easier to see. -The notifications are exsessive — I get one when my schedule is changed, then published. For one change, I get four notifications (2 app, 2 emails).

Paper schedules were awful. It wasn't until we went to OpenSimSim that I found out how truly time consuming and wasteful paper schedules really were. After printing the schedule, it was almost always an incorrect copy by the end of the day. It was so frustrating. Now, everyone is up to date 24/7, able to see who is available for swapping and can swap shifts on their own. I appreciate having OpenSimSim as part of our scheduling process. Thank you!!

1.I love that there is an app! Doggonit, that thing is awesome!! When staff can get on there and swap and not have to call or message me to make that change, that's AWESOME!! 2. The help desk people (bless their hearts) are very patient, knowledgeable and are available to help every time I have messaged them. 3. I really like that I can stay home when someone calls in. I just open my app and send out a message as well as ask individually if needed.

1. I would like to be able to see/print a month view at a time 2. I would somehow REALLY REALLY like to be able to see what changes were made to each shift ie..who traded with who, who was originally scheduled on a shift, etc... 3. I would also like the ability to shrink the page (on the screen) so that I'm not constantly scrolling and up and down the page through a long list of staff

I have enjoyed OpenSimSim more than our previous scheduling tool. Since pretty much everyone carries a smartphone these days, the schedules are easily distributed to the employees.

I like that the software works on multiple operating systems as well as moblile devices. I find the 'landscape' feature when a mobile phone is turned sidways to be especially helpful and well thought out. I really like genaral ease of use for scheduling, removing, and adding workers, arranging time off, basically keeping everyone in communication (and thereby accountable).

I have not discoverd how to do all my managent tasks from my phone, and thus must always use my computer. I don't know if that's an option, but it hasn't been intuitive enough that I have figured it out (or important enough that I have spent time to figure it out). I wish that when people sent messages that they were more flagged or intrusive, I have a lot going on and sometimes I miss messages sent through OpenSimSim... Like a pop up window or something?

extremely positive. Opensimsim has given us increased productivity and efficiency. Communication between all staff is easy and encouraged through this software. Overall it saves so much time, is flexible, is easy, fast and overall reliable.

Ease of use by managers, administrators and regular staff. Straight forward and up to date, even old timers can quickly gain the skills to use opensimsim. I love how you can select particular staff, times, breaks and see a total hours per week. Shift dropping and swapping is also a function that helps take stress off myself as a coordinator. the messaging tool is great also and saves some time in last minute needs and cuts out emails.

This software works perfectly for my personal use. Another department here onsite use opensimsim for their rostering but use the publishing option to send out shifts for the whole department at once. They do seem to have trouble working around this but are quite new to the tool as well

Initially the customer support was eager & helpful. It was a little bit frustrating to have to deal with multiple people (I kept being told that my support "person" was no longer with the company). With that said, I still found everyone to be knowledgeable and friendly. Luckily I have been able to troubleshoot most problems myself, which is good because I have found the callback time to not be especially fast with the basic package.

Cost. For the features it offered, it seemed to be a good value and they didn't insist I use their credit card processor. My staff hasn't had really any difficulty using the program. It seems very straightforward.

Not that I have a lot of experience with this type of software but setting up some of the till-order details seemed like it could be more stream-lined. I know it is not specifically designed for restaurants but it would be great if it included more sub category options instead of having lots of multiple choice product group. Also, being able to have a negative charge option would be helpful when somebody want to remove an item from the meal.

I love OpenSimSim, it has helped me schedule my employees better and has increased communications with everyone. If ever I have a question, the Support team is right there, very responsive.

I like how easy it is to add new employees to the system. I like how the everyone can know what they need to through the app. I also like the budgeting feature to help keep our production costs down. I also like the messaging feature, I don't use email anymore.

One thing I don't like is how I can't assign more tasks or positions to one person per shift, or maybe I just don't know how. Another thing is, sometimes I would like to see all of my employees schedules at once instead of scrolling up and down.

Opensimsim saves us mass emailing our staff, then receiving numerous emails to confirm if they can work. Therefore making the process alot simpler and easier. The staff also find it great because they can look in one place rather than having to find their emails. It has definitely made life simpler, easier and quicker.

If is easy to use, quick to put shifts on and for staff to select them. Since implementing it has definitely sped up the process of staff g jobs.

Would love to introduce the time management aspect of the software to save staff having to sign a form. However because you have to pay for each user and we have 88 that don't work all the time. It is not a cost effective option for us. If there was a monthly set fee that we could pay for the option that would be far better.

Slows me down and is confusing at times due to it provide incorrect information even after refreshing, after redoing someone's availability and reserving it. Still will show incorrect days that are avail, etc.

Not much.

There are many glitches. Some employees squares are red or unavail ALL THE TIME. To where I end up having to memorize everyone's availability due to opensimsim shading (grey stripes) on the wrong days, blocking off random days, etc. When the employee is 100% open and able to work in the system. It causes a lot of confusion. Especially for managers that are new that dont know each and everyone's availability. It also is just VERY slow in general. Its not a quick task. I click on a shift and it takes up to 10 seconds to open the shift to edit.

This software is very easy to use. It allows me to schedule employees on days when they absolutely must be here, offer up optional shifts, and immediately tells employees that a new schedule has been published (this has dramatically reduced the amount of texts I get at 10:30 Sunday night asking when an employee is scheduled to work). Employees also have the option to request days off, mark days they're absolutely unavailable, and send messages through the app. It's really nice to be able to communicate with a whole team with very little effort.

This software is very easy to use. It allows me to schedule employees on days when they absolutely must be here, offer up optional shifts, and immediately tells employees that a new schedule has been published (this has dramatically reduced the amount of texts I get at 10:30 Sunday night asking when an employee is scheduled to work). Employees also have the option to request days off, mark days they're absolutely unavailable, and send messages through the app.

The app can be flakey at times, and doesn't always notify me as the scheduler of changes. Time-off requests don't always show up immediately, and messages can be easily missed.

Support has been fantastic and are willing to hear suggestions on possible improvements, certainly respond quickly if you are having an issue. to e honest I wish all software companies ran this way.

Can be used from anywhere, allows staff to say when they are not available, alerts them when they have been given a shift and allows them to swap. I don't need to rely on my fading memory anymore or sticky notes or diary entries, simply awesome :)

So many buttons to print the same report every week but this is a minor inconvenience for the benefits being offered

Great overall, very good product with some amazing customer service. They get back to you right away and help fix your problem.

It's Free!!!! It also has some great features, I really appreciate that they added the reminder feature to remind employees when shifts are coming up. Really easy to use. posting a schedule doesn't take more then 5 minutes and they have made it easy to copy over the previous weeks schedule.

it can get a little buggy sometimes and you have to refresh. The only thing that I would like to see different would be the ability to change availability for my employees. or to schedule folks even when they show up as unavailable

Scheduling across two stores with different operating hours used to be a real struggle for me and very time consuming. I would estimate it takes me 1/4 of the time to make a schedule than it used to. It’s easy enough to use that I can even let my assistant managers or administrative assistant do the scheduling, and just step in to review it instead of doing it all myself - freeing up time to focus on what matters most to me, improving my business and increasing our returns.

I used to spend hours setting up schedules for both of the stores I manage. Ensuring time off requests and availability was such a hassle before I started using Open Sim Sim. Now I can easily see all of my employees availability and time off requests in a sleek interface and create perfect schedules in a fraction of the time it used to take.

Adding new employees could be easier, and the header menu navigation could be easier. Some of the features I use fairly often are hidden a little deeper in menus than I’d like, but overall I love the software.

Overall, I love this scheduling tool. It's easy for me to use, and easy for my staff. Saves me lots of time creating/recreating schedules manually.

Makes it super easy to create weekly employee schedules and to create templates that make future scheduling easy. I love that it can be set to allow employees to swap and drop shifts, and to easily submit timeoff requests. The ability to limit certain periods for timeoff requests is also very helpful. Overall, a lot of great functionality with an interface that is very intuitive to use.

Employees can't see timeoff already requested and approved for other employees. They might be able to adjust their timeoff requests if they could see periods when multiple timeoff requests had already been submitted by other employees (and thus would know their request won't get approved). Would also be nice if the entire schedule view could be seen on the desktop interface (rather than just on the phone).