OpenTempo Software

4.50 / 5 (20)

About OpenTempo


OpenTempo is a cloud-based medical workforce management solution which helps clinical departments, health systems and physicians with labor analytics and tools. The software helps businesses automate on-call scheduling as well as time tracking, payroll management and workforce analytics. OpenTempo integrates with resident management, administrative processes, Electronic Health Record (EHR) and attendance tools.

OpenTempo provides solutions such as physician-scheduling software, on-call scheduling software, time tracking and compensation, reporting and analytics, enterprise services and real-time scheduling access. Designed to support health care providers in academic and private capacities, OpenTempo helps them streamline day-to-day tasks and assignments through automation. The software also enables users to manage assignments and track performance via mobile.

OpenTempo supports mobile clocks for GPS authentication, self-service requests, communication management and PTO tracking. OpenTempo extends support via Email, phone and online help desk.



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Supported Operating System(s):

Web browser (OS agnostic)

20 Reviews of OpenTempo

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(13)

4 stars

(5)

3 stars

(1)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 20 reviews

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January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

January 2019

Anesthesia Scheduling

Pros

OT allows users to see easily trade shifts and sign up for extra work with only a few clicks. The ability to view one’s own personal schedule is made easy as well.

Cons

Unfortunately, our anesthesia group has a few oddities and rules that OpenTempo, in its current form, is unable to capture such as our call schedule and post call requirements. It would also be helpful to have a personal report of the times each employee has been to each destination within the hospital.

Response from OpenTempo of OpenTempo

Replied January 2019

Hi there, Thank you for taking the time to write a review of OpenTempo! It is great to hear that you are enjoying the functionality to swap and see your schedule easily. As for the rules surrounding call and post call, have you been in contact with our client services team to see whether there is a solution? Your reporting needs seems like something we can capture in OpenTempo, so I would love to learn some more. Please reach out to me directly and we can try to find you a solution. Thanks and I look forward to hearing from you, James Nichols Sales & Marketing Coordinator james.nichols@opentempo.com (802) 788-4593

September 2018

Kristine from Froedtert Hospital

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

September 2018

Open Tempo works great for 200+ staff surgery department

no problems

Pros

Able to send request to staff for needing off.
I am to retrieve contact information from fellow staff members. I can text, page call staff I don't have info and I don't need to store info on my phone

Cons

Don't have the ability to ask for partial shift exchange. Our scheduler changes the info after our request.
Not consistent with receiving text messages of next day cases

Response from OpenTempo of OpenTempo

Replied February 2019

Hi Kristine, Thank you for taking the time to leave a review of OpenTempo! Your organization are strong adopters of OpenTempo and we value your partnership. We strive to be the source of truth for schedule and communication information, so it is great to see that your are using OpenTempo in that way. Have you suggested the ability to ask for partial shift changes in the OpenTempo Help Center? If not, that is the best place to submit your request because it can be voted on and made a priority for our Development team. Are you still experiencing inconsistencies with notifications? Please reach out to me directly with more information if you're still experiencing trouble and I will make it a priority for our team. Thanks and I look forward to hearing from you! James Nichols Sales & Marketing Coordinator (802) 788-4593 james.nichols@opentempo.com

January 2019

Joe from TotalMed, Inc.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2019

On-the-fly Schedule check

I work in a Trauma 1 hospital with a weird schedule that I find hard to remember. Using OpenTempo makes it really easy.

Pros

Checking my work schedule using the app anytime anywhere is great!!!

Cons

It wasn't easy figuring out how to post a swap nor seeing swaps available. I had to talk to people about swapping and they had to seek it out instead of it made readily available. Perhaps I'm missing something.

Response from OpenTempo of OpenTempo

Replied February 2019

Hi Joe, Thank you for taking the time to review OpenTempo! One of the main concerns we hear from people when they first reach out to learn more about OpenTempo is that their schedule is too complex and we wouldn't be able to handle it. The truth is, OpenTempo thrives in complexity and there is rarely a situation that we encounter that is too complex. It's great to hear that we are able to manage the "weird" schedule of your level 1 Trauma hospital and make it easy to access and decipher. We have invested heavily in early 2019 to increase the size and capabilities of our Development teams with a goal to further increase the intuitiveness of OpenTempo, so be on the lookout for enhancements. I am going to relay your message on to our Product Owners to make them aware of your feedback and see if there is anything we can implement for future releases. Please reach out to me directly if you have additional comment/questions. Thanks! James Nichols (802) 788-4593

April 2018

Lois from Cleveland Clinic Foundation

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Open Tempo has so much to offer in the form of reporting and is the "source of truth" for our users.

Working with Open Tempo has forced me out of my comfort zone, and this is not a bad thing. Using this product and immensely increased accountability of all Users, and from a reporting standpoint, this is a very good thing.

Pros

There is flexibility with many of its functions, to the point they are able to truly customize this application not only to our Institute, and but to the individual users. They provide an appropriate amount of training, and offer continued training via conference calls. They are good listeners and problem solvers, and it is a pleasure working with them.

Cons

The program is not as intuitive as I would like it to be. Once I learned a lot of the ins and outs of the program, my ability to navigate improved immensely, but that took a little longer than I would have liked.

Response from OpenTempo of OpenTempo

Replied June 2018

Hi Lois, Thank you so much for your awesome review of OpenTempo! We are proud of you as a customer and thank you for your continued partnership!

September 2018

Kent from Thomas Jefferson University Hospitals

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2018

Wonderful scheduling program

This program makes it easy for users to view posted schedules from anywhere. In addition, this application serves as a means to mass communicate to the entire department in an easy way. Lastly, it functions well as our employee contact database.

Pros

I like the online access and easy usability the best.

Cons

Honestly, nothing really stands out as a negative right now. I have worked with other programs that were more clunky and had less features available. Open Tempo really seems to meet our scheduling needs right now.

Response from OpenTempo of OpenTempo

Replied September 2018

Hi Kent, Thank you for your feedback and your continued support of OpenTempo! It is great to hear that you do not have much to say from a negative perspective. Please contact me directly if you have any additional comments/questions/concerns: James Nichols james.nichols@opentempo.com (802) 788-4593 Thank you!

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

OpenTempo makes our complex schedule easy to manage

Pros

The software is very customizable and OpenTempo worked with us to develop a platform that works great for our very complex schedule. Customer support is always extremely fast and helpful.

Cons

Certain menus and options are a bit non-intuitive. I sometimes have to write down where to find something within the software because it's hard to remember where a certain function is located.

Response from OpenTempo of OpenTempo

Replied February 2019

Thank you for your review of OpenTempo! It is great to hear that you find our product very customizable and you find our Client Services team helpful! They are an amazing team that we are very proud of. We have invested heavily in our Development teams for 2019 and one of their many goals is to make OpenTempo more intuitive, so you will be seeing enhancements in those areas. Please reach out to me directly if you have specific suggestions on how we can make menus more easy to navigate. Thanks again, James Nichols Sales & Marketing Coordinator (802) 788-4593 james.nichols@opentempo.com

September 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2018

OpenTempo works for us

It’s really easy to use

Pros

It’s Easily accessible from home and easy to use

Cons

I can’t tell what some names are when abbreviations are used

Response from OpenTempo of OpenTempo

Replied February 2019

Thank you very much for your review of OpenTempo! It's great to hear that you find our application easy to access and use. Our end user experience is paramount to us. We have invested even more into our Development team in 2019 to further increase the intuitiveness of OpenTempo. I understand what you mean about the abbreviations being hard to decipher. These abbreviations are something our implementation team created with your team. Usually, if the abbreviations were well thought out, they are actually very useful and show a great deal of information in a small space. I would love to learn more if you have suggestions on how to improve your organization's abbreviations or anything OpenTempo related. Please feel free to reach out to me directly. James Nichols Sales & Marketing Coordinator (802) 788-4593 james.nichols@opentempo.com

September 2018

Jeffery from Fairfax Anesthesiology Associates

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

September 2018

OpenTempo an outstanding state of the art workforce manager

Pros

This is an extremely versatile software suit. If "out of the box" OpenTempo can't do it, their Extensions Development team can make it happen.

Cons

I would like even more in depth documentation of administrative tools / tasks.

Response from OpenTempo of OpenTempo

Replied September 2018

Hi Jeff, Thank you so much for your very positive feedback of OpenTempo! We value your partnership and appreciate your continued support. Your comments about wanting more documentation of administrative tools/tasks have been heard loud and clear. Improving and increasing our product documentation is one of our main areas of focus in 2018/2019. Please contact me directly if you have any suggestions or additional comments/concerns/questions. Thanks again! James Nichols james.nichols@opentempo.com (802) 788-4593

April 2018

StaciAnne from University of Vermont Medical Center

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Easy scheduling for multiple user types, shifts, and locations.

Taking 31+ individual schedules maintained by 6 admins and bringing to one system, where all scheduling is maintained by one individual.

Pros

The fact that it is web-based and real time, so any changes I make are instantly propagated to any device or computer a user may be using.

Cons

Takes a long time to get all the details for set up - not the software's fault. The more details that can go in the better the reporting can be.

Response from OpenTempo of OpenTempo

Replied June 2018

Hi Staci, Thanks for your very nice review! We know you're an OpenTempo pro, so I am sure you are making the most of the solution. Sounds like you have really improved the administrative processes for your department. Keep up the great work!

January 2019

jack from froedtert Hospital

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2019

staff nurse

Pros

easy of use, choices of screens. low learning curve.

Cons

it is on my calendar double , it lists two agendas for every day.

Response from OpenTempo of OpenTempo

Replied February 2019

Hi Jack, Thank you for taking a minute to leave a review of your experience with OpenTempo! It's nice to hear that you find OpenTempo easy to use and are utilizing it across different devices. W