Optimum HRIS is a flagship human resource management solution from Optimum Solutions, offering payroll, HR and time & attendance management features. The solution is used across various industry verticals including healthcare, manufacturing, distribution, retail and transportation. Optimum HRIS offers the flexibility of being hosted on a cloud or deployed locally as an on-premise application.

Optimum HRIS offers robust payroll software system which helps organizations adhere to ACA/OSHA/HIPAA and many other government requirements of payroll processing and reporting. The system is capable of calculating taxes, managing employee benefits, generating and submitting tax forms. Businesses can directly deposit the employee salary into the registered bank account or print checks for them.

Optimum HRIS is also loaded with applicant tracking and ESS functionalities allowing recruiters to streamline their recruitment process, right from applicant tracking to employee onboarding. The employee attendance management feature allows managers to capture daily attendance of their employees and automatically calculate their payroll at the month end. The time & attendance management feature allows to record the time spent on various projects and other initiatives.

Employee information screen
Employee information screen

Employee information screen

Absence reason codes

Absence reason codes

Company information

Company information

Benefit screen

Benefit screen

Employee pay

Employee pay

Employee custom screen

Employee custom screen

Supported Operating System(s):

Web browser (OS agnostic), Windows 8, Windows 10



109 Reviews of Optimum Solutions

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 109 reviews

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Kelli from M&R Corporate Services, LLC

Industry:  Other Services

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Optimum Solution

Our personal rep has been able to answer all questions, get us assistance with all of our needs and made recommendations for making the product more effective for our organization.

Pros

Ease of use, easily adaptable to our needs, still able to process payroll in house with HR tied in.

Cons

Pay attention to the training, get to know what you need before you commit so there are no surprises.

Review Source

Melissa from Untied Cerebral Palsy of Arkansas

Industry:  Non-Profit

Ease-of-use

Customer support

Functionality

April 2016

New Optimum Solutions Costumer

Pros

The software offers us many ways to store, obtain, and report data. Optimum solutions has been very patient and available to answer our questions.

Cons

The vendor is good. The product like any other has to be used and learned. Change is hard and learning a new system is as well. The more used the more comfortable I will be.

Timothy from Allied Food Industries, Inc.

Ease-of-use

Customer support

March 2016

The people at optimum are wonderful. Debra VanFleet has been a joy to work with.

I don't really have any cons. But the pro's are too many to count. The product is better than any that we have used previously. The staff is wonderful.

Review Source: Capterra

Jacklyn from Gemini Group

Industry:  Manufacturing

Ease-of-use

Customer support

Functionality

March 2016

I have been working with Optimum for 2 years.

Pros

Customer service, customization, willingness to work with our unique company.

Cons

Product is hard to learn given the AS400 green screen format. Sometimes I feel like I am lost in the program and unable to get what I want out of it because of my lack of programming and IT knowledge. Sure there is usually help available (our IT department or customer service) but it is frustrating to have to ask to have a query made or something when I know what I want it seems like an extra step to go through another entity to help me with what seems like something that would be simple.

Paulette from Gemini Group, Inc.

Industry:  Manufacturing

Ease-of-use

Customer support

Functionality

March 2016

Have used Optimum for many years and grown with the programs.

Pros

Customer service is very good. The reps are very personable and knowledgeable.

Cons

Does not have some capabilities of some other systems we have seen. Reports are not always easy to run with the information you want. Since the program we have is not windows based it is not easy to train new employees to use the system.

Debbie from I Kunik Co

Ease-of-use

Customer support

March 2016

One of the most comprehensive payroll, hr and time systems out there

This is a very comprehensive system for any HR department. They have a well-defined process for setting up the system, and support is good. Although we have been using it successfully for over three years, we were never able to unlock much of its promise due to limitations on our end with time and attendance scheduling. But our situation is pretty unique, and I think overall the software is quite good.

Review Source: Capterra

Beverly from Grove Lumber and Building Supplies, Inc

Ease-of-use

Customer support

March 2016

I have found Optimum software to be user friendly.

Pros - user friendly, great support team; friendly, knowledgeable, resolves problems quickly. The ability to create additional reports utilizing excel is an additional advantage. Cons - updates sometimes include new reports. It would be helpful to have instructions on those new reports such as the ACA Minimum Essential Coverage report.

Review Source: Capterra

Calixto from SouthernCross Ambulance, Inc.

Ease-of-use

Customer support

March 2016

Optimum Soluitions

Overall, Optimum Solutions provides a phenomenal HR/Payroll program that is easy to use. With respect to "pros", Optimum Solutions' customer services is outstanding - particularly Mr. Dave Collazo; who is always there to assist me with any questions I may have. Should he not be immediately available, he is always good at returning my phone calls and/or answering my emails. The only con that I can think of regarding Optimum is the many bugs that seem to pop up from time to time. For example, on PTO cash-outs, any amount of hours cashed is not automatically deducted from the PTO bank; thereby requiring that I manually deduct the hours cashed-out. Also, for some unknown reason, we always receive a scheduling error on Saturdays and Sundays; which also require manual correction. Please note that there are other minor bugs - nothing we can't cope with; but it would be nice if the errors could be eliminated. Several copies of our database have been sent to Optimum with no avail. In light of these minor issues, I still continue to praise Optimum and its customer service; and will recommend it to anyone looking for HR/payroll software. Thanks!!! - Cal.

Review Source: Capterra

Tori from Partners In Opportunities, Inc.

Industry:  Other Services

Ease-of-use

Customer support

Functionality

March 2016

Optimum Solutions Review

Pros

Questions are answered promptly and the step by step instructions that include print screens to view as I am performing each step. Reports are easy to obtain and I like that they can be produced in various formats (PDF, Excel, etc.)

Cons

No issues at this current time. There isn't anything that I can state that I least like about his product and vendor.

Peggy from United Cerebral Palsy of Arkansas

Ease-of-use

Customer support

March 2016

Quite possibly the smoothest conversion ever!

I have presided over/conducted conversions on IBM systems for over 30 years. My experience with Optimum Solutions may quite possibly be the easiest, smoothest implementation and conversion I have experienced. A very knowledgeable staff, and very easy to work with. There is a lot of information and functionality in this system, so focusing on the areas that are most important to your organization is critical.

Review Source: Capterra

VIRGINIA from MORTON WILLIAMS SUPERMARKETS

Industry:  Retail

Ease-of-use

Customer support

Functionality

March 2016

PAYROLL REVIEW

Pros

I LIKE ALL THE PAYROLL UPDATES WE RECEIVE WITHOUTH HAVING TO ASK AND BE CONCERNED

Cons

Very happy with the product and software and customer support.

Dana from Mead Clark Lumber

Industry:  Retail

Ease-of-use

Customer support

Functionality

March 2016

Easy to use, efficent and speedy

Pros

Speed of our payroll processing has increased. The transfer of data from Timekeeping to Payroll Processing is simple and efficient. The HR side of the system is very user friendly and has a large array of reports to choose from. On a daily basis I enjoy how easy it is to maneuver around in and enter data quickly.

Cons

There are many "newest versions" that you need to update your system with which can be bothersome, but they are actually very easy to use.

Jo from Quadion LLC

Ease-of-use

Customer support

March 2016

Solid Software / Great Vendor

The software is solid, intuitive to use, and the vendor is fabulous to work with. Their customer support is everything I could ask for. We do have to use an outside report writing tool to get the flexibility in reporting that we desire.

Review Source: Capterra

Ray from Bear Republic Brewing Co.

Industry:  Food / Beverage

Ease-of-use

Customer support

Functionality

March 2016

Quality HR software

Pros

Optimum HRIS is very functional and does what we need it to. They have made strides in the web interfaces of both the Suite application as well as their company website. The new branding and navigation is A+ compared to the old stuff.

Cons

Too frequent of update releases. I wish more testing could be done before they get released so I don't have to apply a new one once a week, three weeks in a row. This isn't always the case but I do feel updates are released too often a majority of the time.

Marlen from City of Belle Glade

Industry:  Other

Ease-of-use

Customer support

Functionality

March 2016

Reliable software and tech support

Pros

This product is user friendly (once you learn the basics) and the tech support is very helpful.

Cons

It would be a lot easier to keep up with the new updates to the software if customers were notified as soon as they became available instead of having to look on their website.

Chester from Lexington Center Corporation

Ease-of-use

Customer support

March 2016

OVERALL EXPERIENCE HAS BEEN GOOD. NO SPECIAL PROBLEMS OR ISSUES.

PROS - 1. The capacity to collect and compile plenty of data. 2. Easy to use. 3. Report options. CONS- Make available, expand AD HOC Report feature.

Review Source: Capterra

Debbie from Dykes Foodservice Solutions Inc.

Industry:  Distribution

Ease-of-use

Customer support

Functionality

March 2016

great payroll system

Pros

it gives you a multitude of information, more than I ever had in our previous system. I have not had time to enter all the info that it asks for, but I do want to finish it so that we have info at our fingertips instead of looking for it manually in different areas of the file cabinet.

Cons

I would like to be able to open several areas at a time ( to check on info). I would like to have the reports that I run every week to be separated from the rest of the reports that I don't use all the time.

Debra from Steele Rubber Products

Ease-of-use

Customer support

March 2016

Using OSI since 2009, when we went to Syspo ERP

We didn't really compare payroll systems as we moved to Syspro. Initial training was problematic, but a different trainer made all the difference. I have been happy with the software. There were a few minor changes over the years, that I was unhappy, but we must not have the only one because they changes were changed back. Tech support is very responsive and I like that I've dealt with pretty much the same tech representative during the majority of the relationship. They have a good, stable group of people there.

Review Source: Capterra

Ryan from Summerford Nursing Home, Inc.

Ease-of-use

Customer support

March 2016

Great Payroll and HR System!

We have been with Optimum for about 3.5 years and we have not been disappointed. We looked at several different vendors and chose Optimum due to price and how well we liked the software after the demo. Optimum has excellent support staff and user friendly software. I recommend being very involved with the Set Up process as that is the best way to learn the ins and outs of this software. It can be customized to fit the needs of your company! Did I mention the support staff are excellent!? They always do a great job and are very friendly. The only "con" I can think of, is that sometimes it takes a little longer to get "non-emergency" items resolved. With that said, they do get them resolved and usually in a reasonable amount of time! After all, they were "non-emergency" items! Would definitely recommend this company!

Review Source: Capterra

Darlene from Uhl Truck Sales, Inc.

Ease-of-use

Customer support

March 2016

User friendly and simple, diversified reports

All payroll programs are very easy to use. Extensive and diversified reports for all tax reporting and support team very helpful.

Review Source: Capterra

Displaying 1 - 20 of 109 reviews