--- title: "Oyster Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Oyster. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Oyster is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/oyster-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Human Resources Software](https://www.softwareadvice.com/hr/) / [Oyster](https://www.softwareadvice.com/hr/oyster-profile/) / Oyster Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/oyster-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/oyster-profile/alternatives/) # Oyster User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 91 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.4/5 - Value for money: 4.4/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 64 reviews (70%) - 4 stars: 21 reviews (23%) - 3 stars: 3 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 3 reviews (3%) ### Most mentioned pros - The support, flexibility and communication we receive from the team at Oyster whenever we have any queries or employee changes is exceptional. - I have been in post as CPO for 11 months now, and I have been pleased with the service provided by Oyster, especially our Customer Success and Account Managers. - It is easy to use for booking time off and tracking accrual balances. ### Most mentioned cons - Sometimes submitting expenses is unclear when categories aren't available - For some reason you cant match my payments to the invoices, the billing is very confusing and you always think I havent paid when I have - We paid a deposit at the beginning of the agreement with Oyster, but I think it is unnecessary to then pay a prefunding invoice too, mid-contract (new rule) which is not easy to then keep track of whether or not the correct fee has been paid, and if we are in credit or not. ## Oyster customer reviews Showing reviews 1-25 of 91 (page 1). ### Trustful partner - Overall rating: 5/5 - Reviewer: Yuliana K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Transparent communication, trustful relationships, fast responses from Oyster Support Team. Outstanding support form the account managers. #### Cons Third party local providers - communication with them is difficult, not always straight-forward, limited. Support is rather poor (not in all countries though). #### Reasons for choosing Oyster Better price, flexibility, better customer service --- ### Enabling Global Hires - Overall rating: 4/5 - Reviewer: Samantha B. - Verified reviewer: Yes - Industry: Computer Games - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have been in post as CPO for 11 months now, and I have been pleased with the service provided by Oyster, especially our Customer Success and Account Managers. Oyster are always on hand to provide advice, guidance and support, and this often extends to matters that might impact our own employees; they are a true partner. The platform is easy to navigate and integrates with our HR systems seamlessly. #### Cons Whilst the country spread is good, there are some relationships that are tripartite i.e. Oyster use another provider in that country to hire the individual, which can delay comms. From a commerciality perspective, there are some circumstances whereby termination is justified, however, we have to factor in that the business case isn't justifiable as the individual is employed by Oyster, as opposed to ourselves. This means that mutual terminations are generally the only option to proceed with ending a relationship and there is additional cost. #### Reasons for choosing Oyster I have worked in HR for years, and always rely on feedback from other industry professionals in terms of providers; Oyster was widely recommended. --- ### Review Oyster MB - Overall rating: 3/5 - Reviewer: matteo b. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The digital platform is very intuitive. The onboarding procedure was smooth. #### Cons The benefits package offered is not in line with the normal jobs in the same country --- ### A service orientated platform - Overall rating: 5/5 - Reviewer: Ketna R. - Verified reviewer: Yes - Industry: Utilities - Company size: 1001-5000 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered The Oyster team have really stepped up in terms of what I expect out of a partnership and service levels. The platform is easy to use from a UX lens and the UI is clear. Our employees and people leaders have positive feedback overall. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The level of service really stands out compared to other players in the market. #### Cons I'd love it to integrate with our current HRIS to enable one platform for all people managers. #### Reasons for switching to Oyster Level of service was not the standard we were looking for. Commercials. --- ### Loving the switch made to oyster - Overall rating: 5/5 - Reviewer: Chris H. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had a great experience using oyster compared to our previous payroll/expense platform #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and everything being in one place #### Cons Sometimes submitting expenses is unclear when categories aren't available #### Reasons for switching to Oyster More features and better customer service with oyster --- ### Hassle free admin. - Overall rating: 5/5 - Reviewer: Alistair A. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience has been positive with minimal challenges in using the site and prompt responses to queries and an easy set up of my account #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The website is very straightforward to use and navigate. The expenses function is particlarly simple and gives transparency on the amounts to be reimbursed very accurately in local currencies. #### Cons Oyster works through a local third party where I am based and I had a few teething problems but these have now settled down. --- ### Highly recommend Oyster for all remote hiring - Overall rating: 5/5 - Reviewer: Stephanie R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We used to hire some remote employees in other countries through our own direct entities, however our experience with Oyster has been so positive that we now only hire remotely through them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support, flexibility and communication we receive from the team at Oyster whenever we have any queries or employee changes is exceptional. Their system is easy to use and provides great visibility. #### Cons There is actually very little I can complain about with Oyster. I've used other EORs in the past that I've had issues is, but Oyster is fantastic. --- ### Happy Customer - Overall rating: 5/5 - Reviewer: Kerry H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I enjoy using oyster. I have never worked for a company where they used a vendor like oyster. It was an adjustment at first but I can clearly see oyster follows the laws and ensures the employee does the same. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s easy to navigate and easy to use. It is easy to use for booking time off and tracking accrual balances. It’s also easy to access all documents pertaining to your contracts etc. #### Cons Only thing I wish is my pay slips would be available sooner. --- ### Oyster review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall good, but there's room for improvement to enhance the experience further. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Responsiveness is top-notch, always quick and helpful, ensuring any concerns are addressed promptly with great professionalism. #### Cons Timesheet reporting is manual, requiring extra time and effort that could be streamlined for efficiency. --- ### Love this platform - Overall rating: 5/5 - Reviewer: Ivana M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As I said, very helpful staff, easy app to use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its super easy to use, very friendly staff in support that always get you an answer #### Cons There is no such a thing as not to like on this app --- ### Would recommend - Overall rating: 5/5 - Reviewer: Vince C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Positive! Support is especially good. I've always been impressed by service #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The UI is very simple and easy to navigate #### Cons The homepage is not very relevant for me. --- ### Amazing To be Part of Oyster - Overall rating: 5/5 - Reviewer: Honie Faith C. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was great experience.The payslip was on time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very friendly and easy to navigate #### Cons Actually for now nothing everything was great. --- ### Excellent Support - Overall rating: 5/5 - Reviewer: Domingo M. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 501-1000 employees - Product usage: Used monthly for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Positive, always have a prompt answer in a very kind way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The quick answer at any questions that I have during this period. #### Cons To have someone with name and the same contact not OYSTER nn --- ### The world and all it's workers can be your Oyster! - Overall rating: 5/5 - Reviewer: Amber M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Oyster is a phenomenal platform and they truly are outshining the competition. Take it from me. We switched from another PEO and I truly did my due diligence when selecting a new platform. I researched everyone on the market and had so many demo calls my head still hurts! It was all worth it because we made the right choice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One stop shop that truly does it all. Excellent implementation and customer success team that makes the transition seamless. Excellent benefits in every country! The cost calculator is my favorite! If you go with Oyster, the world and all it's workers will be your Oyster as well! #### Cons That I can't amend a contract once I hit submit! #### Reasons for choosing Oyster Best interface, most bells and whistles, the best bang for our buck, most countries offered, good benefits, and a great Customer Success manager and implementation team. #### Reasons for switching to Oyster Ease of use, platform, and overall customer service. --- ### Great product and easy to use - Overall rating: 5/5 - Reviewer: Matt K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. 8.5/10. I just wsh (as mentioned above) I had a success manager who checked in semi-regularly (once every 4-6 weeks) at least and there are one-two UI/UX suggestions I have. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros From the country cost breakdown, to the ease of reviewing and approving payroll, it has been very enjoyable to be with Oyster #### Cons I wish there was a direct account manager that I could work with when issues arise. The portal to submit issues is nice but there's something to be said to have someone assigned to you and knowing that they'll help you when things need escalation. I think that's the biggest gap right now, the lack of success managers. #### Reasons for switching to Oyster Oyster made it easier to pay our contractors / employees --- ### Great must have platform - Overall rating: 5/5 - Reviewer: Kevin M. - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. excellent overall Implementation was intense but all good after that #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros ease of use and solved a big issue for us #### Cons The customer service can be poor when trying to resolve issues. just sending back an online form you have already looked at is not really good enough #### Reasons for switching to Oyster Ease of use and a more comprehensive platform --- ### A Seamless Solution for Global Hiring! - Overall rating: 5/5 - Reviewer: David C. - Verified reviewer: Yes - Industry: Accounting - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The team is fantastic to work with. The main benefit is the need to not have to worry about the admin/payroll function of the business so I can focus on the people. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integration was simple and the product is very easy to navigate. #### Cons The price is a bit hefty per person. I will be looking forward to a potential "seat-based" pricing model in the future if that becomes available. --- ### Great product! - Overall rating: 5/5 - Reviewer: Arianna M. - Verified reviewer: Yes - Industry: Human Resources - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, caring team, consistent communication #### Cons The colors of the interface, duplicative info --- ### Oyster user - Overall rating: 4/5 - Reviewer: Marcin G. - Verified reviewer: Yes - Industry: Utilities - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Easy to find necessary data - Very good customer support - All HR in one service #### Cons Documents could be ordered better- now all are in the same category. #### Reasons for switching to Oyster Company did the switch- I complied. Just that. --- ### Oyster Company Survey. - Overall rating: 5/5 - Reviewer: Lavendah R. - Verified reviewer: Yes - Industry: Research - Company size: 10000+ employees - Product usage: Used monthly for less than 6 months - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Oyster is transparent and empowers it's employees to do their best. It has an incredible executive team.I love everything about it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's open to database, decision making, accountability and flexibility. #### Cons It takes much time to respond to an emergency. --- ### Amazing platform for remote workers - Overall rating: 5/5 - Reviewer: Walid H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great, seamless experience overall - highly recommend. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Oyster has made remote work so easy for me -- I don't even notice that my employer is based on a different country. The experience is that smooth. And the customer service is always stellar. Highly recommend them! #### Cons Honestly can't think of any cons - everything has been great. --- ### Great Team and service - Overall rating: 5/5 - Reviewer: Aloka P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of onboarding and using the platform. The team was very helpful and always available to get us onboarded #### Cons Havent use dit long enough but nothing significant --- ### Thank you Oyster - Overall rating: 5/5 - Reviewer: Laura B. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Eease of use. Onbaording is seamless. #### Cons I do feel their fees are a little over priced. --- ### Very good platform for remote working - Overall rating: 5/5 - Reviewer: Evelyn H. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very easy to use to review and download documents, to submit timesheets and request annual leave #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Automatic timesheets and annual leave requests #### Cons The dashboard does not count remaining leave available --- ### Payroll Administrator - Overall rating: 5/5 - Reviewer: Becky W. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience is very positive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its fast and efficient. Very easy system to navigate. #### Cons Quick turn around times for due dates of invoices. ## More reviews [Next reviews](https://www.softwareadvice.com/hr/oyster-profile/reviews/?page=2) --- Oyster Reviews, Pros and Cons - 2026 Software Advice