About Papaya Global

Papaya Global is an end-to-end people and payroll management solution for global enterprises. It can be used to manage all employee types, including domestic and foreign contractors. Papaya Global can automate payroll processing in over 140 countries. With its HRIS tools, this solution can be used to easily onboard employees, manage benefits, plus more. It can integrate with ERP, expense management, time and attendance, and other third-party systems.

Papaya Global offers BI reporting and analytics for workforce planning, auditing, and other business-related goals. It can also analyze current employment costs and trends for specific regions. The platform can be used to automate cross-border payments using workers’ local currency. Using a secure portal, workers ...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

13 Reviews of Papaya Global

Average User Ratings

Overall

4.29 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(5)

5

3 stars

(1)

1

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 13 results

March 2021

Michelle from Kululux

Company Size: 1,001-5,000 employees

Industry: Computer Networking

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

The most advance software in the market

amazing, I was very skeptic when first started to implement globally but it met all our expectations

Pros

The product is so intuitive, takes away all Your manual tasks and provide a total control, it saved us TONS of hours a month and the employee satisfaction is very high

Cons

nothing I can think about, the product is doing everything we defined

Reasons for Choosing Papaya Global

They are way above the market and alternatives, both in the knowledge and in technology

September 2021

Sara from CyberArk Software

Company Size: 1,001-5,000 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

September 2021

Recommended

Pros

Unifies and simplifies monthly processes. Integrates with other information systems

Cons

Platform is not self service enough. BI tool must improve

Reasons for Choosing Papaya Global

Innovative platform Better price

November 2020

Patrick from FundApps

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

A comprehensive, scalable and user-friendly platform

Our overall experience has been very positive and Papaya is a platform we regularly recommend to other HR teams.

Pros

The platform itself makes it very easy to administer payroll changes across our global workforce and have full visibility of this. It has cut down on payroll administration and was also a substantial cost reduction in administering EOR services compared to previous vendors. The customer support team is friendly, quick to respond and communicate progress well particularly during onboarding stages.

Cons

Only a minor point but as we expand into more regions the separate invoicing process will become more of an administrative burden and we'd love to explore ways to consolidate this as much as possible.

September 2021

Kenneth from Symphonic Distribution, Inc.

Company Size: 51-200 employees

Industry: Music

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

4.0

Functionality

2.0

September 2021

Papaya's platform and service does not match its mission statement.

My experience can be summed up with two words; "extreme disappointment". We have bene using the system since around May of 2021 for one country with 15-25 employees. The first three payrolls were a mess, where employees did not receive payment in time, exposing my company to liability. Further, payments required by law to social security, etc., were also mishandled for about 2 months. I honestly do not understand how Papaya can service a multinational like Microsoft, with probably thousands of employees all over the world, when they cannot handle 15-25 employees in one country. The worst part, is that the contract asks for a 12 month notice if you wish to end the business relationship. I strongly encourage all potential customers to read the small print so you do not become a hostage to such a strict condition.

Pros

I am not sure there is any feature I "like the most".

Cons

I find many aspects cumbersome. It is often confusing to navigate through the website and many times not all information fits in the screen. I have to scroll forever to get all info/data, even if there is more than enough space in my screen for all data to show. Sometimes, I cannot even get tot he last record, unless I select "50" records to show at a time. I often also see data overlapping on top each other, further increasing the frustrations of using the system. When I click on a "project" (a specific country location), if I go from one payroll tab to another, the system automatically assumes I am now in the "project" that is first in alphabetical order. I am also unable log in with a saved link or bookmark in my browser. I always have to go back to my original email and click on the sign on button in the email. The user experience overall is not a good one.

Reasons for Choosing Papaya Global

I was not involved in the selection process. But I know now what to pay attention to in the future.

November 2020

Cyndi from GitHub, Inc.

Company Size: 1,001-5,000 employees

Industry: Internet

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2020

Papaya global

Great experience so far.

Pros

Ease of use Nothing to manage on the user side of this software - Papaya does it for you GDPR compliant The reports are easy to use and save me hours of work compared to our old system.

Cons

If you have a Change of entity in a country. The old branch and new entity have separate files. So historical information is in a different file/area.

Reasons for Switching to Papaya Global

It was not GDPR compliant and there was no reporting capabilities.