All Patriot Payroll Reviews
1-25 of 3,306 Reviews
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Darrell
11 - 50 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed February 2021
The Perfect Payroll Solution for Us
Ann
Verified reviewer
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
2-fold Patriot fan!
Doing payroll on my own was very tough and caused a hectic day every week.
PROSAs a New Englander Patriots is my football team, so why not Patriots Software! The name was the draw, the customer service is the prize to keep me.
CONSAdd an emergency contacts tab to the Employee section.
Reason for choosing Patriot Payroll
Ease of use. Customer service. Bookkeeping help.
Reasons for switching to Patriot Payroll
Quickbooks was too robust and hard to use on my own. Patriot Software is much better.
Keith
Retail, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2023
1st year with Patriot S
Pretty good but I am thinking abut leaving because they just cannot map properly to my QBO account.
PROSValue of the service is the best feature.
CONSI really dislike how they are not integrated properly with QBO like it was with ADP
Reasons for switching to Patriot Payroll
ADT kept going up in price and it was just to much.
Vendor Response
Thanks for your review Keith! We wanted to let you know that we are currently beta testing an enhanced Quickbooks Online Integration. We will be emailing you details. :)
Replied November 2023
Chris
Electrical/Electronic Manufacturing, 2-10 employees
Used less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed May 2017
Get a real company to do your payroll
It is very inexpensive and takes on clients that have very few employees. Customer service reps are EXTREMELY HELPFUL, polite, and very knowledgeable of the program abilities and shortfalls.
CONSYou can cancel ANYTIME, but then you have to send all the State/Government taxes collect to their respective agencies with the appropriate paperwork. Patriot sends all the taxes back to you to deal with. Some taxes are due annually, due the end of January, so if you want Patriot to file it, you have to keep the subscription until that date. Nickel and diming. If you want them to track sick days, accumulated vacation days etc, it is included. If you want your employees to be able to track it through the online portal, that will cost you additional per month. Check out the list of add-ons to determine what is important to you. They offer QuickBooks import of data, but I have yet to see how anything matches anything on the bank statement. Like taxes are deducted from payroll, they show in a different month than the payroll, and the payroll imports as the gross amount which is not the amount sent to the employee by NatPay. If you use a dummy account in your accounting software (QuickBooks) to run all the payroll functions through, this will not bother you and your accountant will made the journal entry additional adjustments. I could not get my first payroll to reconcile, and it was determined that Patriot made an error and did not collect $ 3.60 in taxes somewhere. I am going with when the taxes were going to be sent to the agency, the error would have been found and corrected (depending on the tax agency, some are sent monthly, some quarterly, some annually.) The next payrolls were done correctly. NatPay is a 3rd party vendor that facilitates the employee direct deposit. If you enter a payroll incorrectly and want to cancel, even seconds later, Patriot says it is canceled, but you have to CALL NATPAY otherwise it goes through. Be sure to not miss the pop-up warning. I was advised they are working on a better solution to make sure it is clear what to do in order to cancel a mistake payroll that was submitted. The site is not all that easy to navigate. There are report and default options that may not be easy to locate how to set. Strongly suggest that you contact customer services and they will walk you quickly through the process. I have worked with 4 different Payroll service companies over the last couple of years. They are not all the same, they each have strengths and weaknesses and wide range of costs. From what I can tell, they all do the payroll functions of collecting and distributing employee payments and taxes correctly. The big difference, besides costs, is what they include in the base price, and if/how they enter this information into your accounting system like QuickBooks. With any payroll service, you always have the option to enter it manually into your system from the paystubs which ensure it is entered how you want it.
Vendor Response
I'd like to take the opportunity to clarify some of your misgivings about Patriot: 1. You are correct, you can cancel anytime. If you do cancel, we do give you any money back we have collected so that you can make your filings yourself. If you want Patriot to file, for you, (we'd be happy to), you just need to cancel after the filings have been made. 2. You do not get charged to keep track of sick days or vacation days. There is a free feature in the software called "Manage Time Off". 3. Next pay periods DO automatically populate. This was a feature we added last year. 4. All payroll reports are under the Payroll tab under "Reports". We have an excellent "Payroll Details Report" where you can adjust dates and select specific employees and/or taxes to view. These can be grouped in a variety of ways: check, employee, paydate, totals 5. Once you run a payroll, a file is instantly sent to Natpay. If you void the payroll, you are correct, you will want to call Natpay and make sure the file has been canceled. Because this is a third party vendor who handles direct deposit, we can't control how their system works after the file is sent, unfortunately. We do give warning in the system to remind you. (We want to be sure your employees are only paid once.) 6. Our QB export only sends by pay date, not pay period. 7. We appreciate that we can make our navigation easier, and our UX team is on it! I'm having a customer support rep reach out to you to help you with these things. We are here for you, Chris. We want you to be among the thousands of satisfied customers Patriot serves every day!
Replied May 2017
Lou
Computer Networking, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Efficiency and Satisfaction
As a newcomer to payroll management, I found Patriot Payroll’s user-friendly approach to be the guiding light that helped my company thrive. Its simplicity and effectiveness have been instrumental in our success, turning me from a novice into a confident user. Patriot Payroll has truly been a valuable partner in our growth story.
PROSAt our company, Patriot Payroll has been a game-changer. It’s incredibly user-friendly and makes payroll, taxes, and W-2s a breeze. The reporting is spot-on, and our employees love the self-service portal. It’s a must-have for streamlined payroll management
CONSWhile I’ve had a very positive experience overall, it’s always possible for any software to continue improving. Perhaps exploring further integration options with other tools or enhancing reporting features could be areas to consider for future enhancements. However, I want to emphasize that these are minor suggestions in an otherwise excellent software solution.
Reason for choosing Patriot Payroll
I chose Patriot Payroll over other alternatives because, during my search, it quickly stood out as an option that was easy to understand and follow. Its straightforward approach, user-friendly interface, and clear-cut features made it the obvious choice for simplifying our payroll management needs.
Vinny
Information Technology and Services, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2023
Recommend for small startup business
I had try Gusto, Rippling and Paylex. Patriot's customer service is super, there's always someone available to help and walk-thru the setup process for free. The customer service is very responsive. The rep is friendly and patience.
CONSPatriot does not integrate with others 401k providers, it has only one option to choose from is Vestwell.
Reasons for switching to Patriot Payroll
Rippling customer service is terrible. It would takes weeks or up to a month for them to response to simple email such as unblock your account.
LaDonna
Hospital & Health Care, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Best decision
Patriot has been one of the best purchases I've made for our business over the years. It's so easy to use and keeps me compliant without having to do anything.
PROSIt's easy. Customer service is actual CUSTOMER SERVICE! Changing things is easy, as well.
CONSThat I still can't add a Note on check stubs.
Reasons for switching to Patriot Payroll
Expensive, and I was always late getting my payroll numbers to him, so reports and deadlines were always being missed. Now it's all connected, so I have to do nothing but put in my ladies' hours.
Robert
Hospital & Health Care, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
A great system for Small Business!
Takes care of everything you need for payroll - we use the accounting also. Keeps you compliant, keeps things simple and support is very helpful when you need it.
CONSThe HR information should be included when you have payroll and accounting products.
Reason for choosing Patriot Payroll
Time management was seamless - all under one company. Did not need to integrate other companies products.
Laura
Religious Institutions, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Patriot puts the ease in doing payroll
Using past reports to find information. Having payroll summaries.
CONSNo feature is difficult to use. Sometimes for me just finding what I need for a specific report; user knowledge
Reason for choosing Patriot Payroll
Recommended by someone
Annamaria
Real Estate, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Payroll
Very happy with the overall ease of navigation through on line entry and prompt attention from Customer Service.
PROSCustomer Service is very prompt and knowledgeable and personable.
CONSKnowledgeable of New York State payroll needs.
Paula
Staffing and Recruiting, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Fabulous
You are never wrong with Patriot! Honestly I cannot say how wonderful they are EVEN when they need to fix my goofs!! Great customer service ALWAYS! Far more cost effective!
PROSI have used all portions … direct deposits are easy and hassle free! There is always a great advisor to help at Patriot if you need them! I wish I would have began my accounting 20 years ago with Patriot!
CONSInability to input multi pay rates and your accountant cannot access data he needs in the system when he needs it! Trust me , I am not an accountant… lol
Vickey
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Awesome Payroll Software
As I have stated before, their support is awesome and the "chat" feature has a live person on the other end=) Those live people know the software as well and are usually always able to resolve any issue I have in minutes. Set up is a little difficult ...IF you don't know payroll, so I would strongly recommend hiring someone that knows your type of industry (I work with churches and ministers and payroll is an area that I see a lot of mistakes)...to set up the software for you. But after you get it set up, it is pretty easy to use. I highly recommend this software.
PROSTheir support! After leaving Intuit Payroll for Patriot, their "knowledgable" and available help was a refreshing change!
CONSThere is not an "auto" payroll for my clients that have the same payroll each time. With that added feature, Patriot Payroll would just about be perfect in my opinion.
Reason for choosing Patriot Payroll
price
Reasons for switching to Patriot Payroll
QuickBooks messed up my and my clients payroll up one too many times. Also, their support is terrible! I just spent 2 hours with them this week because 2 YEARS after I CLOSED my account....they filed 3 payroll returns with all zeros and caused my correct 4th quarter returns to be rejected. After 2 hours I was finally told that they would NOT do anything to fix their error as even tho their support assured me my account was closed...it was not. SO it was all my fault. I had to pay Patriot to file amended returns, because QB Payroll could care less about me as a person.
Kristen
Accounting, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2019
Patriot Software
Customer Service is great . It's not always intuitive with where to find things, but over the year + we've used it they've made a few great improvments (like multi hour wages, and pto tracking).
PROSWe use Patriot Software in a wide variety of industries (restaurant, retail, day care, and more). I love how I can set it up for a client, and show them briefly how to run their own payroll. Very easy for simply payrolls.
CONSMy biggest pet peeve is the inflexibility of making tax adjustments. For Example: a restaurant where they pay out tips each night means that a check would be for sever hours only, usually about $40 for the week. The tips justify enough taxes that they end up with a negative paycheck. In any other system I can manually adjust the taxes held to get the check to zero or close. (the server ends up owing money at the end of the year). With PS, I have to come up with other options for getting the paycheck to zero (like getting the business to cover the taxes in the meantime).
Reason for choosing Patriot Payroll
Price point.
Reasons for switching to Patriot Payroll
We wanted to automate the tax collection to improve cash flow for some clients.
Ronnie
Commercial Real Estate, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Summary
Major benefit is Patriot is less expensive than ADP and easier to use.
PROSTo generate a payroll period, it is straight forward. I appreciate the fact of Patriot taking care of the tax filings. I also appreciated that they automatically added the FFCRA paid leave and paid FLMA leave . I greatly appreciate their customer service personnel. They appear to train them well and are actually helpful either knowing the answer/solution or will inquire with a supervisor to get an answer if at all possible. If not, they are great in following up with an answer or simply responding that they are still researching.
CONSNavigating through reports could be improved by having a link on every report window to go back to the Report menu rather than having to use the side menu bar. When navigating EE time cards, it would be nice to have the dates appear at the top of the page as you scroll down to enter other hours to ensure you are entering on the correct day. I would prefer EE timecards would open to the pay period to be entered versus the next pay period due to the date they are entering their hours. Many people end up entering their hours in the upcoming time card versus the time card and time period still to be processed. Improvements to adding Group Term Life income at the end of the year could also be a suggestion. Some reports need to be enhanced utilizing the Department data they have recently added. It needs to be an option on which one sort on. Anniversary reports have difficulty calculating total time for EE who had a break in service.
Reason for choosing Patriot Payroll
Price and salesman was not responsive to questions.
Reasons for switching to Patriot Payroll
Price and difficulty in processing a payroll
timothy
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Extremely easy to use - Excellent US-based support
I absolutely love how responsive Patriot's support is and it's US-based, which is a huge plus because of alternative language barriers or time zone issues. They offer phone, email and/or chat support with low to no wait times. I love how self-explanatory things are - it's easy to 'find' what you're trying to do in most cases, without enlisting the help of Support. Definitely saves me time and money versus using an overpriced and under-delivering PEO, that's for sure.
CONSPatriot does not yet offer the ability to break employees out by department, which is particularly useful for reporting purposes, when entering info into accounting software such as QBO, etc. While I'm told they're working on this functionality, it's been 9 months since I was told this and am still not hearing updates on progress in rolling this out. But we have since come up with a feasible workaround and realize no single solution will do 100% of what you're needing, in almost any case. So it's not impacting our workflow in an overall negative way, it'd just be nice to have this when it rolls out.
Reason for choosing Patriot Payroll
Price and support
Reasons for switching to Patriot Payroll
Overpriced PEO services didn't fit our model anymore. We can easily run payroll and manage HR functions in-house, with Patriot.
John
Civil Engineering, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Patriot Payroll Rocks!
Saving time and eliminating the risk and liability of missing deadlines for filing are the biggest problems I'm solving. I spend 10 minutes max every two weeks on payroll.
PROSHaving tried filing payrolls documents myself, I found it to be a nightmare of paperwork, made that much more difficult by the State of Maryland, who seems to thrive on making things complicated. Enter Patriot Payroll to the rescue! They make payroll easy and even stay on top of the ever changing requirements doled out by the State. A huge timesaver!
CONSAs a sole proprietorship, I don't have a lot of super complicated payroll tasks, so I likely don't take advantage of the many features. I can't think of anything that I'm lacking as it takes care of 401k, taxes, and all of the straightforward payroll items I need.
Reasons for switching to Patriot Payroll
Wave wouldn't file in my state, making Patriot the clear winner.
Oscar
Accounting, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2021
Price vs Value
I like it over all, my only one concern for the size of clients I have is the 4 days direct deposit, I don't like neither my clients the other option of add funds to Patriot to have next day direct deposit.
PROSThe software covers most of the frequently payroll needs. The price is according for what you get. Customer service is quick response, helpful and kind. Easy to navigate between companies. Easy to set up, the steps guide you very well to avoid any error. Contains value information of how to get tax account from other states. The blog contains value HR information.
CONSThe 4 days direct deposit. It does not notify that the date to run is coming up. Prefund next day payment.
Reason for choosing Patriot Payroll
Price, recommendations and is perfecto for the size of my cleints.
Reasons for switching to Patriot Payroll
It more expensive for the basic runs I do every week.
Terri
Accounting, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY