Doing payroll on my own was very tough and caused a hectic day every week.

As a New Englander Patriots is my football team, so why not Patriots Software! The name was the draw, the customer service is the prize to keep me.

Add an emergency contacts tab to the Employee section.

Pretty good but I am thinking abut leaving because they just cannot map properly to my QBO account.

Value of the service is the best feature.

I really dislike how they are not integrated properly with QBO like it was with ADP

It is very inexpensive and takes on clients that have very few employees. Customer service reps are EXTREMELY HELPFUL, polite, and very knowledgeable of the program abilities and shortfalls.

You can cancel ANYTIME, but then you have to send all the State/Government taxes collect to their respective agencies with the appropriate paperwork. Patriot sends all the taxes back to you to deal with. Some taxes are due annually, due the end of January, so if you want Patriot to file it, you have to keep the subscription until that date. Nickel and diming. If you want them to track sick days, accumulated vacation days etc, it is included. If you want your employees to be able to track it through the online portal, that will cost you additional per month. Check out the list of add-ons to determine what is important to you. They offer QuickBooks import of data, but I have yet to see how anything matches anything on the bank statement. Like taxes are deducted from payroll, they show in a different month than the payroll, and the payroll imports as the gross amount which is not the amount sent to the employee by NatPay. If you use a dummy account in your accounting software (QuickBooks) to run all the payroll functions through, this will not bother you and your accountant will made the journal entry additional adjustments. I could not get my first payroll to reconcile, and it was determined that Patriot made an error and did not collect $ 3.60 in taxes somewhere. I am going with when the taxes were going to be sent to the agency, the error would have been found and corrected (depending on the tax agency, some are sent monthly, some quarterly, some annually.) The next payrolls were done correctly. NatPay is a 3rd party vendor that facilitates the employee direct deposit. If you enter a payroll incorrectly and want to cancel, even seconds later, Patriot says it is canceled, but you have to CALL NATPAY otherwise it goes through. Be sure to not miss the pop-up warning. I was advised they are working on a better solution to make sure it is clear what to do in order to cancel a mistake payroll that was submitted. The site is not all that easy to navigate. There are report and default options that may not be easy to locate how to set. Strongly suggest that you contact customer services and they will walk you quickly through the process. I have worked with 4 different Payroll service companies over the last couple of years. They are not all the same, they each have strengths and weaknesses and wide range of costs. From what I can tell, they all do the payroll functions of collecting and distributing employee payments and taxes correctly. The big difference, besides costs, is what they include in the base price, and if/how they enter this information into your accounting system like QuickBooks. With any payroll service, you always have the option to enter it manually into your system from the paystubs which ensure it is entered how you want it.

As a newcomer to payroll management, I found Patriot Payroll’s user-friendly approach to be the guiding light that helped my company thrive. Its simplicity and effectiveness have been instrumental in our success, turning me from a novice into a confident user. Patriot Payroll has truly been a valuable partner in our growth story.

At our company, Patriot Payroll has been a game-changer. It’s incredibly user-friendly and makes payroll, taxes, and W-2s a breeze. The reporting is spot-on, and our employees love the self-service portal. It’s a must-have for streamlined payroll management

While I’ve had a very positive experience overall, it’s always possible for any software to continue improving. Perhaps exploring further integration options with other tools or enhancing reporting features could be areas to consider for future enhancements. However, I want to emphasize that these are minor suggestions in an otherwise excellent software solution.

I had try Gusto, Rippling and Paylex. Patriot's customer service is super, there's always someone available to help and walk-thru the setup process for free. The customer service is very responsive. The rep is friendly and patience.

Patriot does not integrate with others 401k providers, it has only one option to choose from is Vestwell.

Patriot has been one of the best purchases I've made for our business over the years. It's so easy to use and keeps me compliant without having to do anything.

It's easy. Customer service is actual CUSTOMER SERVICE! Changing things is easy, as well.

That I still can't add a Note on check stubs.

Takes care of everything you need for payroll - we use the accounting also. Keeps you compliant, keeps things simple and support is very helpful when you need it.

The HR information should be included when you have payroll and accounting products.

Using past reports to find information. Having payroll summaries.

No feature is difficult to use. Sometimes for me just finding what I need for a specific report; user knowledge

Very happy with the overall ease of navigation through on line entry and prompt attention from Customer Service.

Customer Service is very prompt and knowledgeable and personable.

Knowledgeable of New York State payroll needs.

You are never wrong with Patriot! Honestly I cannot say how wonderful they are EVEN when they need to fix my goofs!! Great customer service ALWAYS! Far more cost effective!

I have used all portions … direct deposits are easy and hassle free! There is always a great advisor to help at Patriot if you need them! I wish I would have began my accounting 20 years ago with Patriot!

Inability to input multi pay rates and your accountant cannot access data he needs in the system when he needs it! Trust me , I am not an accountant… lol

As I have stated before, their support is awesome and the "chat" feature has a live person on the other end=) Those live people know the software as well and are usually always able to resolve any issue I have in minutes. Set up is a little difficult ...IF you don't know payroll, so I would strongly recommend hiring someone that knows your type of industry (I work with churches and ministers and payroll is an area that I see a lot of mistakes)...to set up the software for you. But after you get it set up, it is pretty easy to use. I highly recommend this software.

Their support! After leaving Intuit Payroll for Patriot, their "knowledgable" and available help was a refreshing change!

There is not an "auto" payroll for my clients that have the same payroll each time. With that added feature, Patriot Payroll would just about be perfect in my opinion.

Customer Service is great . It's not always intuitive with where to find things, but over the year + we've used it they've made a few great improvments (like multi hour wages, and pto tracking).

We use Patriot Software in a wide variety of industries (restaurant, retail, day care, and more). I love how I can set it up for a client, and show them briefly how to run their own payroll. Very easy for simply payrolls.

My biggest pet peeve is the inflexibility of making tax adjustments. For Example: a restaurant where they pay out tips each night means that a check would be for sever hours only, usually about $40 for the week. The tips justify enough taxes that they end up with a negative paycheck. In any other system I can manually adjust the taxes held to get the check to zero or close. (the server ends up owing money at the end of the year). With PS, I have to come up with other options for getting the paycheck to zero (like getting the business to cover the taxes in the meantime).

Major benefit is Patriot is less expensive than ADP and easier to use.

To generate a payroll period, it is straight forward. I appreciate the fact of Patriot taking care of the tax filings. I also appreciated that they automatically added the FFCRA paid leave and paid FLMA leave . I greatly appreciate their customer service personnel. They appear to train them well and are actually helpful either knowing the answer/solution or will inquire with a supervisor to get an answer if at all possible. If not, they are great in following up with an answer or simply responding that they are still researching.

Navigating through reports could be improved by having a link on every report window to go back to the Report menu rather than having to use the side menu bar. When navigating EE time cards, it would be nice to have the dates appear at the top of the page as you scroll down to enter other hours to ensure you are entering on the correct day. I would prefer EE timecards would open to the pay period to be entered versus the next pay period due to the date they are entering their hours. Many people end up entering their hours in the upcoming time card versus the time card and time period still to be processed. Improvements to adding Group Term Life income at the end of the year could also be a suggestion. Some reports need to be enhanced utilizing the Department data they have recently added. It needs to be an option on which one sort on. Anniversary reports have difficulty calculating total time for EE who had a break in service.

I absolutely love how responsive Patriot's support is and it's US-based, which is a huge plus because of alternative language barriers or time zone issues. They offer phone, email and/or chat support with low to no wait times. I love how self-explanatory things are - it's easy to 'find' what you're trying to do in most cases, without enlisting the help of Support. Definitely saves me time and money versus using an overpriced and under-delivering PEO, that's for sure.

Patriot does not yet offer the ability to break employees out by department, which is particularly useful for reporting purposes, when entering info into accounting software such as QBO, etc. While I'm told they're working on this functionality, it's been 9 months since I was told this and am still not hearing updates on progress in rolling this out. But we have since come up with a feasible workaround and realize no single solution will do 100% of what you're needing, in almost any case. So it's not impacting our workflow in an overall negative way, it'd just be nice to have this when it rolls out.

Saving time and eliminating the risk and liability of missing deadlines for filing are the biggest problems I'm solving. I spend 10 minutes max every two weeks on payroll.

Having tried filing payrolls documents myself, I found it to be a nightmare of paperwork, made that much more difficult by the State of Maryland, who seems to thrive on making things complicated. Enter Patriot Payroll to the rescue! They make payroll easy and even stay on top of the ever changing requirements doled out by the State. A huge timesaver!

As a sole proprietorship, I don't have a lot of super complicated payroll tasks, so I likely don't take advantage of the many features. I can't think of anything that I'm lacking as it takes care of 401k, taxes, and all of the straightforward payroll items I need.

I like it over all, my only one concern for the size of clients I have is the 4 days direct deposit, I don't like neither my clients the other option of add funds to Patriot to have next day direct deposit.

The software covers most of the frequently payroll needs. The price is according for what you get. Customer service is quick response, helpful and kind. Easy to navigate between companies. Easy to set up, the steps guide you very well to avoid any error. Contains value information of how to get tax account from other states. The blog contains value HR information.

The 4 days direct deposit. It does not notify that the date to run is coming up. Prefund next day payment.