Paychex Flex
About Paychex Flex

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Most Helpful Reviews for Paychex Flex
1 - 5 of 1,377 Reviews
Adam
11 - 50 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed November 2020
Unfortunately, the UI is awful and has a steep learning curve
Victoria
Verified reviewer
Consumer Services, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2023
Great payroll and hr employer/employee program
Overall I've had no problems with paycheckflex really other than the direct deposit not transferring over from my job profiles but other than that it's been a really awesome experience it's been easy to use friendly and just great it's very useful and I do appreciate the software and I continue to use it to this day
PROSOn some pros are that it's easy to use the interface is set up really user friendly it's sectioned off and your different jobs you know your pay your schedule your onboarding your your stuff you need to complete for HR or assignments places to message people ask questions you can view when your check gets deposited or written how many hours you worked all sorts of things like that and your vacation time and it's just it's really easy and it makes my job easier and it makes knowing what I'm doing for other people who are using it easy and I get paid on time if not early actually for me not everybody does though and it's all right there like I can print off my w-2s I can print off my tax paperwork message my employers or employees and manage my benefits and everything it's a really great system.
CONSHonestly the only thing I don't like is if you have multiple employers on there and you put in your direct deposit information for one it does not automatically carry over to another job if you have multiple jobs at the same time so there for a minute I was getting a hard check because I thought that that information that I just entered for a previous in my other employer that I'm still working would go through to my next account but it does not you have to manually re-enter that
Sara
Verified reviewer
Hospital & Health Care, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Paychex Flex is a simple and straightforward system
Paychex Flex's interface has always been straightforward to use; the admin dashboard is full of useful information and it's impossible to miss any updates or notifications. Our less technically-inclined staff members have no trouble navigating the user dashboard.
PROSI manage the company's administrative tasks, including Payroll, Onboarding, and HRS. There is no way to overstate the amount of time it has saved me. About 5 minutes are all I need to do payroll, and that's only when there's a new employee.
CONSThe ability to look at Payroll records dating back more than two years. There are numerous Payroll Representatives. Inconveniently, I have to deal with a separate point person for each functionality.
Reasons for switching to Paychex Flex
When we were going behind schedule or needed to do an extra payroll run due to unanticipated circumstances, Paychex Flex was a big help. In any scenario, the customer service team does everything in their power to help.
Siyabonga
Accounting, 1 employee
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2023
Paychex review by N Thandi Consultancy and Projects
My overall experience with Paychex Flex has been outstanding. The platform has truly transformed the way I manage payroll and HR tasks. It has simplified my workload and saved me valuable time, allowing me to focus on other important aspects of my business. The user-friendly interface makes navigation effortless, and the mobile access feature provides flexibility and convenience. Paychex Flex's customer support team has been responsive and helpful whenever I've needed assistance. I highly recommend Paychex Flex for its comprehensive features and its positive impact on my work efficiency.
PROSPaychex Flex offers comprehensive HR and payroll solutions with a user-friendly interface. It caters to businesses of all sizes and scales as your needs evolve. The platform provides mobile access for employees and administrators, ensuring flexibility and convenience. Paychex prioritizes compliance and security, keeping up with regulations and safeguarding sensitive data. Their dedicated customer support team is available to assist users, offering prompt assistance when needed.
CONSWhile Paychex Flex offers comprehensive HR and payroll solutions, there are a few considerations to keep in mind. The pricing may be higher for smaller businesses on a limited budget. The platform has a learning curve and may require time and training to master. Customization options might be limited for businesses with unique requirements. Some users have experienced longer customer service response times. Integration with certain third-party applications can present challenges. It's important to weigh these factors against the platform's benefits before deciding.
Rod
Chemicals, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed May 2023
Disappointing Customer Service
Disappointing experience - unresponsive customer service, and very expensive.I moved to OnPay, which was significantly better all round.
PROSIt's a payroll system. That's the only good thing I can say.
CONSCustomer Services are very unresponsive.