Paychex Flex is a modular, web-based human capital management solution designed to meet the needs of employers of any size and industry. With a single login, users can access recruiting and applicant tracking (ATS), onboarding, HRIS, benefits administration, time and attendance, payroll, retirement, and more.

Built on a central platform, using a single data profile for each employee, Paychex Flex tracks information in real-time and across the customizable applications.

Some of the major software functions include applicant screening, electronic onboarding, job and labor costing, garnishment payments, drag-and-drop visual scheduling and automatic compliance testing.

Paychex offers multi-tiered options for customer service, which allows companies to choose from a variety of options to best fit their size and complexity.

The accompanying Paychex mobile app is free and allows employers and employees alike to access information such as check stubs, tax documents and employee profiles on the go.



720 Reviews of Paychex Flex

Overall rating

4.05 / 5 stars

Filters:

Showing 1 - 20 of 720 reviews

January 2019

Coryanne from US News & World Report

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

January 2019

No complaints

Pros

We recently switched to Paychex Flex at work and so far I have zero complaints. The front end design is very simple and relatively easy to navigate. It provides all the information you could want around paychecks and HR/benefits information.

Cons

As nice as the streamlined design is, it can be hard to figure out where the things you're looking for are. There is such a thing as too simplistic. Of course, once you know where to look, the software is easy to use.

Also, and this may be specific to my company, but paycheck stubs and snapshots do not show how many PTO/sick days you have left for the year. It would be great to have that information readily available.

January 2019

Mandy from Financially in Tune

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Best Payroll Company

Paychex Flex has allowed us to put through payroll in an efficient and timely manner.

Pros

I've been using Paychex for our payroll for over 10 years. I can't speak highly enough of them! I've been using Paychex Flex for about 5 years and it is hands down the easiest payroll system I've used yet. It's very intuitive and user-friendly. They have recently made updates that make it that much better. The customer service is the BEST! Always trying to go above and beyond to help solve a problem! I would definitely recommend Paychex!

Cons

It's a bit confusing when entering in a one-time change vs. a permanent change but I think that is more user error than the software.

January 2019

Cassie from Harvester Financial Credit Union

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

3 of 5

January 2019

Slightly confusing

Pros

I like the design and once you get used to the layout it's quick to clock in and out and access what you need to access.

Cons

I feel like some of the features are hard to get to or are not where you would expect them to be. I personally had a hard time trying to figure out how to change the verification method from text message to security questions.

January 2019

Nathan from MachMotion

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Great Product for our Small Business

Pros

The desktop browser product is great. It's a great time saver for our small company. It manages our time keeping, payroll, and PTO. There is also a mobile app available which is basically for clocking in/out.

Cons

There is a mobile app which allows for some minimal basic functions. I wish there was more functionality available in the app (approve time cards, check vacation balances, etc...)

January 2019

James from JDUB Group, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

Better than the competition, and it's secure

This system was preferred before switching to ADP, however their cost at the time resulted in us switching to ADP

Pros

I like the fact they require two factor authentication. Their customer service used to be good and is still decent compared to ADP. Their system can be fully customized for reports and coding purposes. Their reporting is much better than ADP

Cons

Their support has gone down hill in the last year in addition to their pricing is about 20% higher than ADP on most items. Lacks an employee portal standard on all plans

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

Professional payroll software

Paychex Flex is reliable and trustworthy software which helps you check payroll details, update timesheets, W2 / taxation details easily and also many other features.

Pros

Paychex Flesx is secured and secures your information making it trustworthy. It is easy to use and there are tutorials which help you understand the software. Always user friendly and has great customer support team.

Cons

Entering 'modifying times' can be difficult to figure out. It also has very annoying and time consuming updates.

January 2019

Nancy from Roaring Planet Corp

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Terrific Tool

Pros

Very simple and easy to use for a small start-up company. Customer service is EXCELLENT!

Cons

Nothing really not to like about this...

January 2019

Elysha from Trinity Health Solutions

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Customer Service

Great customer service

Pros

Very user friendly, and easy to navigate. The software is designed to make it easy for anyone to understand.

Cons

There are no cons or bad things to say about the software. I have not had any negative issues to report.

January 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

2 of 5

January 2019

Don't bite off more than you can chew

We transferred over from Preview to Flex in March and have had some sort of issue (always a new problem) with running payroll from glitches, to inaccuracies in accruals due to incomplete data transfers to random errors like pay rates suddenly not being mapped to the proper pay components. Overall Paychex has great features and I love that our employees are offered the option to view their stubs and w-2s online and request time off but, I feel like they need to train their employees more on their updates and work out the kinks before they release updates because it causes a lot of unexpected error on the user end which cause a delay and inconvenisnce on our end.

Pros

I like that their Flex software is "live" and you no longer need to transmit hours as a file.

Cons

New features are released with glitches, representatives are NEVER available, it takes a lot of follow-up to get assistance and they pass you from representative to representative like a "hot potato".

January 2019

Markell from U.S. Department of Veteran Affairs

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

One of the best

I love PayChex this is the only other application I will use outside of ADP software.

Pros

I love how detailed it is as far as my pay information goes and my other HR issues.

Cons

I have not had a issue using Paychex for as long as I've been employed.

January 2019

Shiela May from Human Resources

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

PAYCHEX FLEX is easy to use!

Pros

It is so accessible in any devices,so easy to use, also figure out all appropriate deductions and transparency in all parts!

Cons

Sometimes expereinced of slow loading but its ok, i can still manage it. Nothing else more.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

2 of 5

Functionality

3 of 5

December 2018

Overpriced and not good customer service for small firm

Pros

My CPA firm know the rep and worked well, before I got reassigned with happen multiple times.

Cons

Prices were high for only running payroll once a year.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Effective Summary of Employee Compensation

Pros

Breaks out all levels of compensation structure in ease to understand format

Cons

While user friendly after several uses, it takes a little while to get acclimated to platform

December 2018

James from Flow Vibration Fitness

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

2 of 5

December 2018

Excellent Service

Pros

The one thing I liked most about Paychex was the easy navigation and the amazing HR customer service. One of the biggest benefits that I like about Paychex is the ability to change a payroll, as payrolls are put on an automatic 15-minute hold, giving you a chance to remember what you might have forgotten.

Cons

The price is a little steep compared to other payroll/HR services.

December 2018

Dale from Three Rivers Senior Services, Inc. d/b/a Home Instead Senior Care

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Integration

We are changing from a bare-bones payroll system where HR duties were mostly manual entry to their Payroll and HRIS platforms. The integration has been phenominal.

Pros

We are currently transitioning from our old system to Paychex. The software itself is user-friendly and powerful. The main thin I appreciate the most from Paychex is the customer service and the way they are consistently available to answer questions and help with any issues we have experienced. Their team of professionals at every level make the software experience even better.

Cons

I have nothing better that we've used to compare it with. The software and usability of the dashboards and other tolls is light years ahead of what we had before.

December 2018

MARK from Colgate

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

3 of 5

December 2018

Paychex User

Pros

It is easy to view your latest payroll and deductions on the fly.

Cons

The portions that relate to retirement accounts are rudimentary and difficult to navigate. It is also difficult to see gross dollar amounts for each deposit.

December 2018

Taylor from Flow

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

2 of 5

Functionality

5 of 5

December 2018

Great features, great price

Pros

This is a great payroll company for both administrator and employees. Easy with the Time & Attendance feature to fix clock in/out hours for employees, and was easy for them to access their pay stubs.

Cons

A few of our employees had trouble accessing there account with Flex. One employee in particular had to request a verification code every time she signed in to clock in and out.

December 2018

Jeff from The Adkins Group, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Payroll processing made easy

Extremely positive. Payroll is entered and processes accurately in a very timely fashion. Having access to realtime reporting is important to us and Paychex Flex excels at that.

Pros

Extremely user-friendly and easy to navigate. Many options to slice and dice your payroll reporting according to user criteria. Automated features to prevent having to duplicate data input. Mobile version comes in handy as well.

Cons

A couple of feature options are contained in "+" or drop-down menus, resulting in hidden add-on features not being seen. Might just be a browser compatibility issue.

December 2018

Tracy from Rockpointe Church

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

2 of 5

December 2018

Paychex

Pros

This software is reasonably affordable.

Cons

This software is complicated and not user friendly.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

User-friendly payroll processing

Pros

We use Paychex for payroll processing and I LOVE that Paychex Flex is easy and intuitive to navigate. Whether it's making changes to personnel, entering hours, or reporting , it's a smooth process. I especially love the mobil app -- it makes payroll entry easy when I am out of the office.

Cons

While I appreciate that the multiple levels of verification to log-in are for security purposes, I have locked myself out several times and would prefer fewer hoops to jump through.