Paychex Flex Software


 

Paychex Flex is a modular, web-based human capital management solution designed to meet the needs of employers of any size and industry. With a single login, users can access recruiting and applicant tracking (ATS), onboarding, HRIS, benefits administration, time and attendance, payroll, retirement, and more.

Built on a central platform, using a single data profile for each employee, Paychex Flex tracks information in real-time and across the customizable applications.

Some of the major software functions include applicant screening, electronic onboarding, job and labor costing, garnishment payments, drag-and-drop visual scheduling and automatic compliance testing.

Paychex offers multi-tiered options for customer service, which allows companies to choose from a variety of options to best fit their size and complexity.

The accompanying Paychex mobile app is free and allows employers and employees alike to access information such as check stubs, tax documents and employee profiles on the go.

 

Paychex Flex - Home screen
 
  • Paychex Flex - Home screen
    Home screen
  • Paychex Flex - Requisitions dashboard
    Requisitions dashboard
  • Paychex Flex - Employee profile
    Employee profile
  • Paychex Flex - Payroll journal
    Payroll journal
  • Paychex Flex - Payroll
    Payroll
  • Paychex Flex - Payroll labor costs
    Payroll labor costs
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

507 Reviews of Paychex Flex

 

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Software Advice Reviews (346)
More Reviews (161)

Showing 1-20 of 346

Shirley from Complete Provider Resource
Specialty: Healthcare / Medical
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

We're not getting what we asked for

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We moved to this to save time. I've found several times the software does not perform as expected, which just wastes time. It's quite frustrating to be a small business and not have a way to solve problems with them and have to make multiple phone calls. It's been a very disappointing experience.

Pros

It's web-based, and it's easy to add on additional services. When the web-based process works (we've had a couple of times where the payroll disappears), it's quick and easy.

Cons

We had a horrible time doing on-boarding. Staff don't communicate with each other. When you're having trouble you have to call each department individually. There is no one point of contact. We have found several times that setup wasn't done the way we agreed and we've had to push to have things fixed. Every time we need to do something new, we're promoted a new "plug-in" software with high setup and maint costs, increasing our bill.

Review Source
 
 

Leandro from Rodizio Grill
Specialty: Food / Beverage
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Paychex - get the job done, that is all

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Get the job done!

Pros

Safe payroll processing software, i can say that this is a very reliable system too, but i have more points against it that pro points.

Cons

Very complex system for the daily user, the interface is not friendly at all and lack some training as well. I see this as the software created for the big player and if you are small you cannot get anything different than what is the standard offer.

Review Source
 
 

Lynn from Mango Languages
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Tried and true payroll system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, a great product that our operations team highly recommends!

Pros

As an HR Coordinator, we have worked with our Finance team to coordinate pay roll twice a month. Paychex has proven to be a reliable payroll system. Our finance team also loves their excellent customer service. They have used Paychex for years and will continue to do so.

Cons

From the HR side, Paychex does not integrate with our most current HRIS system, Bamboo HR. Bamboo is working with us on the backend, but it is still a minor inconvenience.

Review Source
 
 

Gerry from Paul Restall Company Inc
Specialty: Construction / Contracting
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

I like the individual attention that I receive and the fact that I have one specialist so that I do not have to describe any problem over and over as with some payroll services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The program is easy to use and navigate - I only use the preview hosting program and tax filing for my weekly payroll. Other services are not used.

Cons

The only "con" I have come across is some reports that don't give me the information I am looking for.

Review Source
 
 

susan from Linkasink
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Paychex Flex is a good product for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Simple payroll system. If you are looking for cheap payroll service this would be your match.

Pros

Online web portal, easy to use, online help with chat option, affordable for the service, payroll reports, some support

Cons

Online chat is limited in knowledge so usually have to call, Payroll reports are limited, payroll specialist are limited in knowledge, so questions must be simple. email support responds within 24 hours

Review Source
 
 

Sequoia from KLM Marketing
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Basic Payroll System

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

My company uses paychex flex as our payroll system. It provides us the basic bells and whistles. easy to setup up payment and we are able to pay employees as simple as the day before deadline.

Cons

For the employee that are not able to change any payroll information, bank account, W-4 information when logging on. They can only access view the information and download their previous pay-stubs.

Review Source
 
 

Laura from NJ Dental Group
Specialty: Healthcare / Medical
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Great App!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Love the convenience of this web app for clocking in and being able to see all of your documents! Its all at your fingertips!

Cons

Nothing! I have only had a couple instances when the website would not come up but support was quick to fix this!

Review Source
 
 

Mia from Athenas
Specialty: Construction / Contracting
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Pay Stubs

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I like that you can get a copy of your stubs from work or w2 without waiting for HR to send them to you. Especially if you need copies ASAP

Cons

Really not a bad thing, I like it and my husband uses it for his paint crews and has used it with companies hes worked for

Review Source
 
 

Nicole from Campbell Real Estate Investments
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Money at one click

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Paychex Flex is an awesome software for ease of use and quickness. All your information is stored for payroll and all that is needed is to enter hours worked and your done! This software saves my time by not having to call in my employees hours. The site is fast and provides all the reports I need. If I run into an issues, customer support is right there! Which is a major plus when dealing with employees payroll.

Cons

The mobile app was a bit confusing at first but after a few times using it and calling customer support I figured it out. Also, i get the security aspect, but to log in you need to input basically three different passwords. That just gets to be a bit redundant.

Review Source
 
 

Christy from Signature Retail Services
Specialty: Retail
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Love the Mobil App

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I am able to see my pay check stubs, I am also able to download my paycheck stubs to print or send via email

Cons

the sign on process is very cumbersome but understandable. It can get a little crazy due to the fact that it signs you out after 30 and you have to go through the five step process to sign in again

Review Source
 
 

Rosemary from Isk institute
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

PAYCHEX FLEX

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

GREAT MANAGEMENT PROGRAM! GREAT TOOL FOR LOOKING BACK IN THE HISTORY AND EDITING INFORMATION. HAS EVERYTHING YOU NEED!

Cons

NO CONS HERE REALLY. THIS PROGRAM MAKES IT SIMPLE AND FAST TO PUT IN ALL THE INFORMATION NEEDED AND BE ABLE TO INPUT EASILY.

Review Source
 
 

Alejandra from Westport Realty, Inc.
Specialty: Property Management
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

User friendly for any age

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Super easy to use, I got it on the 1st try and have been active on it since then constantly checking how my investments are doing.

Pros

Pay Chex Flex has to be one of the best tools to keep track of your pay stubs, w2's, retirement investments and FSA account. You can change your investments on your retirement and have access to your important documents at all times.

Cons

They have a lot of system maintenance time when you can not go into the site and use any of their functions although they usually schedule them late or on weekends they happen pretty often however on the same note, it has not really posed to be a problem as much for me in particular.

Review Source
 
 

Jose from Blackford dental
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Okay for what it does

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It’s an okay software there are some better websites.

Pros

It’s clean design, it’s extremely secured website always asking for an extra step of security after password.

Cons

It can be complicated and slow to use. Sometimes it will take a long time to accept an action or not take it at all.

Review Source
 
 

Christine from Therma-Stor LLC
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Not for the complex mid-size company with union rules.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Perfect for the small size company with not a lot of complex Time and Attendance needs. The mobile app is great.

Cons

Report writing is extremely difficult and non intuitive. After 8 months we were unable to launch Time and Attendance and has to pull out to find a new vendor

Review Source
 
 

Angela from Aquila Fitness Consulting Systems Limited
Specialty: Other Services
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Paychex Flex works for smaller companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend this software to a smaller company, not a large company.

Pros

The software is easy to use and I have had a good experience with my assigned customer service representative. She is responsive to our needs.

Cons

The software has limited functionality. Specifically the hiring platform and onboarding is not that customizable. Also the time and attendance platform cannot confirm to all the new and varied state specific sick time laws being passed across the country.

Review Source
 
 

Gretchen from Signature Smiles
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Paychex

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is the best time sheet, clock in ever. Its so easy to use and has everything you need to see on it about your time. It shows you your PTO and you can request your PTO simply on it.

Cons

There isn't really any cons on it besides there is a couple steps to clock in only if you are changing your location of the office you work at.

Review Source
 
 

Emily from Lancaster General Health
Specialty: Healthcare / Medical
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

good product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

easy to use for all users. report writer is very good. payroll system is easy to use as well. so many features for employee records makes it an all in one

Cons

implementation was very difficult and took a long time. issues after implementation took a while to be resolved from customer service teams

Review Source
 
 

Robin from Infobahn Softworld
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

My careful payroll selection and it worked!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I was able to see all my W2 deductions accurate, they have very strict formulaes applied on all vertex levels and makes our filing lot more easier.

Cons

I just find it a little expensive, we did tried to negotiate with them based on the number of payrolls we would be processing in a financial year.

Review Source
 
 

Joe from Infobahn Softworld
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Taxation made easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

taxes can be maintained very easily and with no hassle. this system withholds all the appropriate mark ups and files very easy.

Cons

it would be great if the system tracked appraisals as most of the other systems do in this case which can affect the payroll.

Review Source
 
 

Avienne from iSpot.tv, Inc
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Pleased with this all-in-one HRIS system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We were with Paychex, left for what sounded like a more promising system (terrible move), and came right back to Paychex! They are continually improving the product features and functions and we have been very pleased with the services!

Pros

Paychex has become a great all-in-one solution for our HR and Payroll needs. Onboarding, Payroll, Benefits, Human Resources... the system has greatly helped us streamline our processes! Dedicated account representatives that are very prompt/responsive.

Cons

Sometimes tricky to use the system when a Paychex rep is also in the account, or if system updates occur during business hours.
Custom reports can be a little complicated.

Review Source
 
 
 
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Showing 1-20 of 161

Rick from The Lisa App LLC

May 2018

May 2018

Since using Paychex, they are the easiest payroll service to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Paychex is really easy to use from a payroll standpoint. I like the reports that are generated. I also like the fact that quarterly and annual reports are delivered extremely quickly.

Cons

I haven't really found anything majorly wrong with the Paychex software itself. I do wish there was a way of eliminating some of the payroll reports that are generated, because some of them are simply not necessary.

Review Source: Capterra
 

Becky from Schmit Law Office

May 2018

May 2018

Paychex Flex works about as I would expect.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Like that it has all services rolled into one web site. Like that I can access it from home or office any time of day.

Cons

Messages/reminders do not always go away. I have one from 2009 that is invalid and I can't get rid of.
It is not always as intuitive as I would like. I can't tell you specifically what I mean, but sometimes I will try to get information and it will not be where I think it should be.

Review Source: Capterra
 

John from Duckworth Backhoe, Inc

May 2018

May 2018

Worst payroll company available.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None, whatsoever.

Pros

We thought there were pros when we first signed on. We thought they were great until all the mistakes started rolling in. Honestly, there aren't any pros.

Cons

They mess up all time, entries, insurance... they mess up everything. No one pays attention to their work. We used to have cafeteria health plan that was cancelled shortly thereafter. We called to cancel, and thinking they did we didn't bother to check their work. That is until 2-1/2 years later when I saw they were still taking money for this plan that we had thought we cancelled through them. The service people we spoke with were all extremely rude and made it sound like our fault. They finally ultimately refunded all of the money they took from us without our knowledge or permission (they essentially embezzled from us for 2-1/2 years). I still get calls from them trying to get us to switch and every time, I must explain to them why we will NEVER go with them again. Several times I nearly had to hang up on the sales people because they don't listen.

Review Source: Capterra
 

Jenik from Coast to Coast Fulfillment, Inc.

May 2018

May 2018

easy to get any information I need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is user friendly. You can find any information you need at any given point and time. It is easy to teach others as well.

Cons

I have not come across anything yet that I would say do not like the software. If i ever come across anything I will certainly let you know.

Review Source: Capterra
 

Francesca from On pointe accounting solutions

May 2018

May 2018

Excellent George chambers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and can log in anywhere at anytime
Perfect access anytime
Both clients and admins can jump in

Cons

Nothing particular
Seems to all work
I do not like dealing with the GL department as they are normally rude and not in tune

Review Source: Capterra
 

Nancy from Big Sky Landscaping

May 2018

May 2018

Would say average experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to log on to. New Employee set up easy to get through.

Cons

Wish there was access to more reports. Then you get review opportunities like this have have to write a book for it to except

Review Source: Capterra
 

Debbie from Lehrman Law Group

May 2018

May 2018

Overall, it's very good software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very convenient to be able to log in any time and perform tasks when it's the best time for me. I frequently work remotely and am easily able to access the website from any computer with internet access.

Cons

I wish the program would let me stay logged in longer with no activity because it takes a while to go back through the 4 step log in to get back into the software.

Review Source: Capterra
 

Megan from Accelerated VMI Solutions
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Paychex has a good web portal and helpful support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software gives me record keeping benefits along with peace of mind. All my payroll information can be found within this software. With that information, I know that I am reporting properly to State and Federal governments for tax purposes.

Pros

Paychex software allows me to access every aspect of my payroll. The reports are detailed and many. It's been helpful for filing taxes and general record keeping. The software also has a good Tools and Resources area that is helpful for people using Paychex but not a payroll or accounting specialist.

Cons

Because I am not a payroll specialist, some of the report names do not make sense to me; they are titled using their industry name which is not always self-explanatory. To their credit, the people at Paychex always know which report I am searching for and point me in the right direction. They also suggest additional reports that might be helpful based on my initial request.

Review Source: Capterra
 

Karen from The Grounds Guys of Gainesville, Va.

May 2018

May 2018

Easy to Use, Even When I'm Away From the Office!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is easy to use from my office, but more importantly, if I'm away, it only takes a phone call or email to my Payroll Specialist to have my questions answered, and any issues are quickly resolved.

Cons

We haven't had any problems. When pulling reports for an audit, I got a little lost, but with one phone call, my Payroll Specialist was able to talk me through it.

Review Source: Capterra
 

LING from XELA PACK, INC.

May 2018

May 2018

paychex format set up, which I talked to our rep. who has no idea how to customize our check formate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like our rep from paychex, who always does her best to help us even though finally our problem is still there.

Cons

My biggest concerns are how to set up our different department check format, which costs me lots of time manually enter every pay check period time

Review Source: Capterra
 

Len from Senior Psychiatric Services of MI

May 2018

May 2018

Paychex Flex has everything I need to address all of our company's HR needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use for most of the HR functions I need to use. Medical Benefits, Retirement Benefits and Payroll are easily handled.

Cons

I do not have a con for the Paychex Flex software. It has met my needs for everything I need to do from an HR perspective.

Review Source: Capterra
 

DOMINIQUE from RPTS EXPRESS, INC.
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Switching to online reporting has saved our company delivery costs saves our company money.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saving money by printing the reports in house and cut down on delivery costs. Also, giving our CPA a login for their use and review of reports of account(s).

Pros

Functionality and ease of being able to access reports at anytime for corporate and/or employee use.

Cons

The website can be tempermental at times. Sometimes the website is not accessible or experiencing problems and have to close web browser and start over.

Review Source: Capterra
 

Helen from AKRON ORAL AND MAXILLOFACIAL S

May 2018

May 2018

Very simple to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reports any time I need them

Pros

I really like the ability to navigate easily. Reports are at my fingertips at all times. It helps if I need to look back at previous years or a previous payroll.

Cons

I am trying out that there isn't anything I can say I don't like. Truthfully I have no issues with the software.

Review Source: Capterra
 

Cassie from Summit Heating & Cooling

May 2018

May 2018

Accessible and Efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that I can easily add deductions and bonuses. If I ever run into an issue, Paychex is just a call away and always helpful.

Cons

I don't have any major complaints. Whenever I run into a problem, reps at Paychecks have helped me out.

Review Source: Capterra
 

Dennis from Premier Community Bank

May 2018

May 2018

Manage your time and employees time effectively and efficiently!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Email notifications for time off and other functions. Security with multifactor authentication and ability to recognize primary computer used for this application.

Cons

As a new manager, I found it a little cumbersome to switch from my employee(s) I manage to just my account but hopefully future enhancements will make this easier.

Review Source: Capterra
 

Debra from R.D. Property Management

May 2018

May 2018

Website little hard to navigate for certain things but their customer service team is excellent.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

For standard payroll, website is easy to navigate. However, more difficult payrolls are a little challenging.

Cons

There is no search bar to navigate things you are unable to find. Would be nice to have a help tab/button for items you don't normally use in your bi-weekly payroll, i.e. change federal withholdings, rate of pay, etc.

Review Source: Capterra
 

cassandra from gymcats

May 2018

May 2018

software works great, the customer service reps can be great or horrible depending who i get.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I am able to change categories for different payroll options. I do wish I understood how the software worked a little more so i could change things sometimes

Cons

it is slow at loading at times and the payroll report with overtime and trying to figure out how report to my workman's comp company has been really confusing to understand.

Review Source: Capterra
 

Dawn from Island Builders, LLC

May 2018

May 2018

The software has been very easy to use. It's user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the ease in obtaining the reports and in navigating around the system. Anything you need can be found on the software.

Cons

I haven't found anything on the system, that I use it for, that I have not liked. My company is very small, so it works.

Review Source: Capterra
 

Teresa from CIDS, Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

My experience with Paychex Flex has been all positive. The software is user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very user friendly and support people that are located nearby and happy to help.

Pros

The software is easy to use. All support people are friendly and knowledgeable and are happy to find solutions to questions or problems.

Cons

There is nothing I can think of that I don't like about the software. Maybe it would be that sometimes when I am searching for info or help it might be confusing.

Review Source: Capterra
 

Patty from Lubsey Medical

May 2018

May 2018

Flexible and Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use. Ability to pull reports. Flexibility. Work on my time. Support staff are helpful in areas I don't know how to navigate.

Cons

There is nothing I dislike. Very helpful. I used to dislike the three point login process and now security when changing browsers but even those I have grown to appreciate.

Review Source: Capterra
 
 
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