Paychex Flex Software

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128

Recommendations

FrontRunners 2021

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About Paychex Flex

Paychex Flex is a human capital management solution that's designed using web-based modular technology and a dedicated service center to help meet the HR needs of employers of any size and industry. With a single login, users can manage applicant screening, electronic onboarding, job and labor costing, garnishment payments, drag-and-drop visual scheduling, and automatic compliance testing. Additionally, Paychex provides 24/7 support through HR professionals along with payroll specialists and licensed agents to help guide businesses through the recruiting and applicant tracking (ATS), onboarding, benefits administration, and payroll process. Built on a central platform, using a single data profile for each employee, Paychex Flex tracks information in real-time and ...
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Paychex Flex User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 1,128 reviews

Adam

Company size: 11 - 50 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

November 2020

Unfortunately, the UI is awful and has a steep learning curve

User Profile

Steven R

Verified reviewer

Company size: 2-10 employees

Industry: Accounting

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2021

Calm in a sea of changing regulations

We had considered hosting our own payroll, however, with the craziness of COVID and regulations we are very happy we chose a partner provided and supported solution. Saves us time chasing new regulations and forms and the dreaded amendments.

Pros

The customer service makes the product easy to use. The support makes the product as with many payroll software products it will do what you want you just have to find the right entry and set up.

Cons

At times its so complete it can be overwhelming to find some less used features you had found before. Again they are all like this but the customer support makes this a breeze as you can actually talk to a human being that listens and helps.

Reasons for choosing Paychex Flex

We actually tried it and it was not even close to what we had hoped. Paychex customer support makes it the only choice for us.

Reasons for switching to Paychex Flex

ADP client support is a nightmare from our experience. From changing sales people to unreachable customer support.

Eric

Company size: 11-50 employees

Industry: Financial Services

Time used: More than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2019

Everything we need and more

Paychex Flex has cut the time we spend processing payroll requests in half, if not more. Giving employees the ability to make most changes on their own allows our Payroll Admin to focus on other parts of the business that require more attention.

Pros

I love that I can get new employees set up as users during their onboarding, then this becomes their one-stop-shop for all things payroll. They can access this site to get their pay stubs, make changes to their direct deposit, enroll/change health benefits, and even make adjustments to their 401k plans.

Cons

The only real con I have found with this system is that employees can not make changes to their mailing addresses themselves. They are still required to fill out a form for our Payroll Admin and he has to call Paychex to make the change. This seems like something simple that employees should be able to do themeselves.

Alternatives Considered

ADP Workforce Now

Reasons for choosing Paychex Flex

Paychex Flex offered us everything we were looking for in one package at a very affordable price.

Melissa

Company size: 11-50 employees

Industry: Fishery

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

March 2022

Lots of features, but make sure to follow up on small issues.

Loved that they took all the background Payroll processes like Taxes, YearEnd forms (W2 & 1099). Found that there was a lot that you can utilize on the platform.

Pros

Great to have a full HR platform. Was able to take applicant all the way thru onboarding to active employee in just a few steps.

Cons

It was more the support people than the software. Always needed to follow up on small non-payroll issues. Like COBRA, Health Benefits.

David

Company size: 11-50 employees

Industry: Education Management

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

February 2022

Reasonable price given what they do and don't do

It's ok if you don't expect much but for them to run your payroll and make tax deposits.

Pros

Got up and running quickly. Their onboarding is the most effective part of customer support in my experience. Basic things like tax payments are handled effectively.

Cons

Customer support. I have gone weeks without receiving a message or call back to significant issues. In at least one case involving several thousand dollars, I was not able to get an accurate status update from June to October, and was handed off from one 'dedicate' rep to another at least 3 times along the way.

Reasons for choosing Paychex Flex

OnPay could only support basic hourly payroll, which did not meet our needs.

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