Paychex Flex

RATING:

4.2

(1551)

About Paychex Flex

Paychex Flex is a human capital management solution that's designed using web-based modular technology and a dedicated service center to help meet the HR needs of employers of any size and industry. With a single login, users can manage applicant screening, electronic onboarding, job and labor costing, garnishment payments, drag-and-drop visual scheduling, and automatic compliance testing. Additionally, Paychex provides 24/7 support through HR professionals along with payroll specialists and licensed agents to help guide businesses through the recruiting and applicant tracking (ATS), onboarding, benefits administration, and payroll process. Built on a central platform, using a single data profile for each employee, Paychex Flex tracks information in real-time and ...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
Paychex Payroll View

Paychex Flex Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Paychex Flex

1 - 5 of 1,543 Reviews

Adam

11 - 50 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed November 2020

Unfortunately, the UI is awful and has a steep learning curve

User Profile

Victoria

Verified reviewer

Consumer Services, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed March 2023

Great payroll and hr employer/employee program

Overall I've had no problems with paycheckflex really other than the direct deposit not transferring over from my job profiles but other than that it's been a really awesome experience it's been easy to use friendly and just great it's very useful and I do appreciate the software and I continue to use it to this day

PROS

On some pros are that it's easy to use the interface is set up really user friendly it's sectioned off and your different jobs you know your pay your schedule your onboarding your your stuff you need to complete for HR or assignments places to message people ask questions you can view when your check gets deposited or written how many hours you worked all sorts of things like that and your vacation time and it's just it's really easy and it makes my job easier and it makes knowing what I'm doing for other people who are using it easy and I get paid on time if not early actually for me not everybody does though and it's all right there like I can print off my w-2s I can print off my tax paperwork message my employers or employees and manage my benefits and everything it's a really great system.

CONS

Honestly the only thing I don't like is if you have multiple employers on there and you put in your direct deposit information for one it does not automatically carry over to another job if you have multiple jobs at the same time so there for a minute I was getting a hard check because I thought that that information that I just entered for a previous in my other employer that I'm still working would go through to my next account but it does not you have to manually re-enter that

User Profile

Lillian

Verified reviewer

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2023

It is very easy to use and has great support

Since then, many businesses have approached me about switching, but I still haven't found a good enough reason to abandon Paychex Flex. It's simple to use, produces excellent results, and supports my needs promptly. The direct deposit and web portal make payroll simple. It's easy to learn and adapt to the system. Timely reports can be simply integrated with other bookkeeping software.

PROS

In 2017, at the advice of our Accountant, we began using Paychex Flex. I was hesitant because I was the one who always handled payroll through our company's accounting program. But Paychex Flex is so straightforward that I can't imagine ever switching from it to some other payroll system.

CONS

The ability to write notes on an employee's paystub; for instance, a place to mention what the bonus is for when it is given; this would be helpful.

Reasons for switching to Paychex Flex

Payroll and workers' comp are processed through Paychex Flex. The site gives workers improved record-keeping capabilities and streamlined monitoring.

Anonymous

2-10 employees

Used weekly for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2024

Fine until there is a problem

Terrible, no one is interested in sorting out the problem.

PROS

Weekly payroll is easy and I haven't had any problems with this.

CONS

Paychex failed to send in a second-quarter tax report, I now have $1000's of penalties and interest. It's been over a month since reporting the problem and they still haven't gotten back to me.

Irma

Information Technology and Services, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Paychex ROCKS

1000% Satisfied - they are the best in the industry!

PROS

One stop does it all - all calls answered day or night and even on weekends and holidays - have done it and they are amazing!

CONS

I wish Paychex had been introduced sooner

Reason for choosing Paychex Flex

We had used Business Works in the years past with no issues, just got extremely expensive to keep up. Sage is not MAC friendly

Reasons for switching to Paychex Flex

They were the worse in customer service - their product was not worth the money spent.