





Payroll View






Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8Paychex Flex is a modular, web-based human capital management solution designed to meet the needs of employers of any size and industry. With a single login, users can access recruiting and applicant tracking (ATS), onboarding, HRIS, benefits administration, time and attendance, payroll, retirement, and more.
Built on a central platform, using a single data profile for each employee, Paychex Flex tracks information in real-time and across the customizable applications.
Some of the major software functions include applicant screening, electronic onboarding, job and labor costing, garnishment payments, drag-and-drop visual scheduling and automatic compliance testing.
Paychex offers multi-tiered options for customer service, which allows companie...
Payroll View
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8Average User Ratings
Overall
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
January 2019
James from JDUB Group, Inc.
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
January 2019
Better than the competition, and it's secure
This system was preferred before switching to ADP, however their cost at the time resulted in us switching to ADP
Pros
I like the fact they require two factor authentication. Their customer service used to be good and is still decent compared to ADP. Their system can be fully customized for reports and coding purposes. Their reporting is much better than ADP
Cons
Their support has gone down hill in the last year in addition to their pricing is about 20% higher than ADP on most items. Lacks an employee portal standard on all plans
September 2019
Eric from Source Receivables Management
Company Size: 11-50 employees
Industry: Financial Services
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Everything we need and more
Paychex Flex has cut the time we spend processing payroll requests in half, if not more. Giving employees the ability to make most changes on their own allows our Payroll Admin to focus on other parts of the business that require more attention.
Pros
I love that I can get new employees set up as users during their onboarding, then this becomes their one-stop-shop for all things payroll. They can access this site to get their pay stubs, make changes to their direct deposit, enroll/change health benefits, and even make adjustments to their 401k plans.
Cons
The only real con I have found with this system is that employees can not make changes to their mailing addresses themselves. They are still required to fill out a form for our Payroll Admin and he has to call Paychex to make the change. This seems like something simple that employees should be able to do themeselves.
Reasons for Choosing Paychex Flex
Paychex Flex offered us everything we were looking for in one package at a very affordable price.
January 2021
Rebecca from Charleston Hypnosis Center
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2021
Amazing Customer Service & Affordable
Highly recommended company! Easy to work with and very affordable for a small business owner.
Pros
[SENSITIVE CONTENT HIDDEN] is an amazing sales representative who also manages my account. He is unbelievable in his response time and ease to work with. The payroll management is very affordable.
Cons
I had a few glitches with miscommunication with someone servicing my account but [SENSITIVE CONTENT HIDDEN] was there to instantly rectify the mistake.
Reasons for Choosing Paychex Flex
Less expensive. Received immediate contact from a live person to inquire vs having to set up an appointment via email.
Reasons for Switching to Paychex Flex
Recommendation from a colleague.
October 2019
Adam from South Mountain Community Church
Company Size: 11-50 employees
Industry: Non-Profit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
2.0
Customer support
4.0
Functionality
2.0
October 2019
Unfortunately, the UI is awful and has a steep learning curve
Pretty bad if I'm being honest. If we were to pick software again, we would pick someone else.
Pros
The customer service is helpful, although I wish I didn't have to call them as much as I do.
Cons
It's surprising to me that this company is a big competitor in this space. I think their software is extremely difficult to learn how to use and graphically looks like it was made in Windows 95. I use the administrative side mostly and have people coming to me all the time with questions because it's not easy or intuitive enough to learn on your own. Software should be created and designed so that it's easy enough for people to pick up and start using immediately. PayChex Flex is not one of those softwares.
Reasons for Choosing Paychex Flex
Someone in our company "heard" that Gusto wasn't good. Now I wish we could go back and pick Gusto because from what I've experienced it's 10x better than this.
Reasons for Switching to Paychex Flex
We thought PayChex would be better. Turns out it was definitely not.
November 2020
Anthony from Fortiss
Company Size: 1,001-5,000 employees
Industry: Gambling & Casinos
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
Better than ADP
Overall the implementation is the easiest I have ever experienced and you get quality software and service.
Pros
I love service you get a full time service representative assigned to you which ADP does no have. And I love that personal service.
Cons
The basic reporting could be better. You have to pay for custom reports which some reports should be standard.
Reasons for Choosing Paychex Flex
best quality and price
Reasons for Switching to Paychex Flex
ADP was to expensive