Paychex Flex

RATING:

4.2

(1574)

About Paychex Flex

Paychex Flex is a human capital management solution that's designed using web-based modular technology and a dedicated service center to help meet the HR needs of employers of any size and industry. With a single login, users can manage applicant screening, electronic onboarding, job and labor costing, garnishment payments, drag-and-drop visual scheduling, and automatic compliance testing. Additionally, Paychex provides 24/7 support through HR professionals along with payroll specialists and licensed agents to help guide businesses through the recruiting and applicant tracking (ATS), onboarding, benefits administration, and payroll process. Built on a central platform, using a single data profile for each employee, Paychex Flex tracks information in real-time and ...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Paychex Flex Pricing

Contact Paychex for detailed pricing.

Free trial: 

Not Available

Free version: 

Not Available

Paychex Payroll View
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Paychex Flex Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Paychex Flex

1 - 5 of 1,566 Reviews

Anonymous

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed April 2024

Paychex Flex Review: Paychex Flex Rocks

User Profile

Steven R

Verified reviewer

Accounting, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Calm in a sea of changing regulations

We had considered hosting our own payroll, however, with the craziness of COVID and regulations we are very happy we chose a partner provided and supported solution. Saves us time chasing new regulations and forms and the dreaded amendments.

PROS

The customer service makes the product easy to use. The support makes the product as with many payroll software products it will do what you want you just have to find the right entry and set up.

CONS

At times its so complete it can be overwhelming to find some less used features you had found before. Again they are all like this but the customer support makes this a breeze as you can actually talk to a human being that listens and helps.

Reason for choosing Paychex Flex

We actually tried it and it was not even close to what we had hoped. Paychex customer support makes it the only choice for us.

Reasons for switching to Paychex Flex

ADP client support is a nightmare from our experience. From changing sales people to unreachable customer support.

User Profile

Lillian

Verified reviewer

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2023

It is very easy to use and has great support

Since then, many businesses have approached me about switching, but I still haven't found a good enough reason to abandon Paychex Flex. It's simple to use, produces excellent results, and supports my needs promptly. The direct deposit and web portal make payroll simple. It's easy to learn and adapt to the system. Timely reports can be simply integrated with other bookkeeping software.

PROS

In 2017, at the advice of our Accountant, we began using Paychex Flex. I was hesitant because I was the one who always handled payroll through our company's accounting program. But Paychex Flex is so straightforward that I can't imagine ever switching from it to some other payroll system.

CONS

The ability to write notes on an employee's paystub; for instance, a place to mention what the bonus is for when it is given; this would be helpful.

Reasons for switching to Paychex Flex

Payroll and workers' comp are processed through Paychex Flex. The site gives workers improved record-keeping capabilities and streamlined monitoring.

Courtney

Arts and Crafts, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2024

Loved this service

PROS

- Ability to keep tabs on clock in and out features -Able to see times for PTO

CONS

-Time sometimes clocks minutes after clicking on clock in

Aline

Medical Devices, 11-50 employees

Used weekly for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed October 2019

One-stop shop, but not very customizable

PROS

It is very convenient to have access to the phone application, so you can access information and even run payroll from anytime / anywhere. The add-on Stratustime allows you to track the non-exempt employees' hours and feeds directly into the payroll system.

CONS

Entering one-off payroll data such as expense reimbursement or a medical insurance payback has to be done at the individual level through individual checks. it is difficult to customize access such as giving access to managers to accrue CTO days only, or giving them access to some HR info (number of vacation days, salary) without giving them access to all of it. Also, the marketing is a little aggressive, the company offers so many other side services (writing your employee handbook, offering 401k, etc) that they call you too often with too many proposals, often different people for the same products.

Reason for choosing Paychex Flex

The first time I chose Paychex, the reason was that they were very reactive and able to open and run payroll for me. I left because it was not extraordinary, and I had a very good package deal with my bank and Intuit. Then I went back to Paychex to be nice to the Rep who was giving me a 50% discount - not a very good idea, I regretted it. In the new company I work for, we have Paychex, and I find it very "heavy" to manage. We are considering switching systems but Intuit may be not be able to accommodate our short-term growth to 80-100 employees. The first system we will migrate away from will be Sage!

Reasons for switching to Paychex Flex

The pricing offered by Paychex with a 50% discount. In the end was not cheaper than intuit coupled with a bank of America account. I regretted the move.