Unfortunately, the UI is awful and has a steep learning curve

Calm in a sea of changing regulations

We had considered hosting our own payroll, however, with the craziness of COVID and regulations we are very happy we chose a partner provided and supported solution. Saves us time chasing new regulations and forms and the dreaded amendments.

Pros

The customer service makes the product easy to use. The support makes the product as with many payroll software products it will do what you want you just have to find the right entry and set up.

Cons

At times its so complete it can be overwhelming to find some less used features you had found before. Again they are all like this but the customer support makes this a breeze as you can actually talk to a human being that listens and helps.

Everything we need and more

Paychex Flex has cut the time we spend processing payroll requests in half, if not more. Giving employees the ability to make most changes on their own allows our Payroll Admin to focus on other parts of the business that require more attention.

Pros

I love that I can get new employees set up as users during their onboarding, then this becomes their one-stop-shop for all things payroll. They can access this site to get their pay stubs, make changes to their direct deposit, enroll/change health benefits, and even make adjustments to their 401k plans.

Cons

The only real con I have found with this system is that employees can not make changes to their mailing addresses themselves. They are still required to fill out a form for our Payroll Admin and he has to call Paychex to make the change. This seems like something simple that employees should be able to do themeselves.

Lots of features, but make sure to follow up on small issues.

Loved that they took all the background Payroll processes like Taxes, YearEnd forms (W2 & 1099). Found that there was a lot that you can utilize on the platform.

Pros

Great to have a full HR platform. Was able to take applicant all the way thru onboarding to active employee in just a few steps.

Cons

It was more the support people than the software. Always needed to follow up on small non-payroll issues. Like COBRA, Health Benefits.

Reasonable price given what they do and don't do

It's ok if you don't expect much but for them to run your payroll and make tax deposits.

Pros

Got up and running quickly. Their onboarding is the most effective part of customer support in my experience. Basic things like tax payments are handled effectively.

Cons

Customer support. I have gone weeks without receiving a message or call back to significant issues. In at least one case involving several thousand dollars, I was not able to get an accurate status update from June to October, and was handed off from one 'dedicate' rep to another at least 3 times along the way.