--- title: "Paychex Software Reviews, Demo & Pricing - 2026" description: "Review of Paychex Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/hr/paychex-flex-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Payroll Software](https://www.softwareadvice.com/hr/payroll-software-comparison/) / Paychex Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/hr/paychex-flex-profile/reviews/)[Alternatives](https://www.softwareadvice.com/hr/paychex-flex-profile/alternatives/) # Paychex Review Custom quote 6 plans Wondering if Paychex is right for your organization? Our Payroll Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Paychex 4.2 [(1820)](https://www.softwareadvice.com/hr/paychex-flex-profile/reviews/) FrontRunner 2026 Pricing Pricing available upon request ### About Paychex Paychex is a human capital management solution that helps small, midsize, and large businesses across a broad range of industries manage payroll, HR, benefits, and compliance. The software is cloud-based, making it accessible from any device with an internet connection. Core features include automated payroll processing, tax filing, time and attendance tracking, employee benefits administration, and HR reporting. Paychex also offers recruiting and onboarding tools that help businesses bring new hires on board and stay organized from day one. Compliance support helps businesses keep up with changing regulations without manual effort. Support is available via phone, live chat, and an online knowledge base, so users can get help in the way that works best for them. Do you work for Paychex? [Manage this product listing](https://www.g2.com/products/paychex/claim_requests/new?auto=true) Wondering if Paychex is right for your organization? Our Payroll Software selection experts can help you in 15 minutes or less. ## Paychex User Interface ## Popular Paychex Alternatives Main Product Paychex 4.2 [(1820)](https://www.softwareadvice.com/hr/paychex-flex-profile/reviews/) Ratings Breakdown - 4.19Ease of use - 3.96Value for money - 3.91Customer support - 4.10Functionality Pricing Available upon request Get Price Alternative Product [RUN Powered by ADP](https://www.softwareadvice.com/hr/adp-run-profile/) 4.6 [(1583)](https://www.softwareadvice.com/hr/adp-run-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.36Value for money - 4.48Customer support - 4.53Functionality Pricing Available upon request Get Price Alternative Product [Deel](https://www.softwareadvice.com/hr/deel-profile/) 4.9 [(4320)](https://www.softwareadvice.com/hr/deel-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.69Value for money - 4.70Customer support - 4.78Functionality Pricing Starting at $5.00 per month Get Price Alternative Product [Rippling](https://www.softwareadvice.com/hr/rippling-profile/) 4.9 [(4886)](https://www.softwareadvice.com/hr/rippling-profile/reviews/) Ratings Breakdown - 4.85Ease of use - 4.75Value for money - 4.72Customer support - 4.82Functionality Pricing Starting at CA$8.00 per month Get Price Alternative Product [BambooHR](https://www.softwareadvice.com/hr/bamboohr-profile/) 4.6 [(3653)](https://www.softwareadvice.com/hr/bamboohr-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.47Value for money - 4.51Customer support - 4.42Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [Paylocity](https://www.softwareadvice.com/hr/web-pay-profile/) 4.3 [(1981)](https://www.softwareadvice.com/hr/web-pay-profile/reviews/) Ratings Breakdown - 4.33Ease of use - 4.23Value for money - 4.07Customer support - 4.26Functionality Pricing Available upon request Get Price ## Paychex Pros and Cons We analyzed 1,820 verified reviews for Paychex to find out what actual users really think. Select to learn more Intuitive And User-Friendly Design The platform is widely praised for its user-friendly interface and straightforward navigation. Users find it easy to set up, manage, and access features without prior experience, making daily tasks like punching in, entering time, and managing information simple for both administrators and employees. Streamlined Payroll Processing Tools Paychex Flex simplifies payroll tasks with an intuitive dashboard, allowing quick onboarding, easy time tracking, and efficient payroll runs. Multiple users can enter hours, reports are accessible, and employees can view their own payroll data, making it a practical solution for businesses of various sizes. Comprehensive Pay Access Features With Paychex Flex, employees and managers can easily access pay stubs, W-2s, and payroll details online. The platform allows for quick updates to banking information, time-off requests, and provides a centralized location for all pay-related documents, improving transparency and convenience. Complex Employee Account Handling Managing employee information can be cumbersome, especially when adding or re-hiring staff with previous accounts. Users note difficulties with updating records, limited employee self-service options, and glitches in time tracking, which can lead to confusion and extra administrative work. Frequent Tax Errors And Confusion Users frequently encounter issues with tax calculations, filings, and reporting. Problems include incorrect withholdings, delayed or missing tax documents, and difficulty making changes or getting support for tax-related questions, leading to compliance concerns and extra effort to resolve mistakes. Inconsistent And Slow Support Response Many users report challenges with customer support, including long response times, difficulty reaching knowledgeable representatives, and lack of effective problem resolution. The support experience is often described as frustrating, with issues sometimes remaining unresolved or requiring multiple contacts. ## Paychex Pricing and Plans Paychex has six plans. Paychex Flex Essentials, Paychex Flex Select, Paychex Flex Pro, Paychex Flex Enterprise, HR Pro, and HR PEO are custom-priced. Paychex Flex Essentials Custom Quote Available. Paychex Flex Essentials plan includes: - Payroll Processing - Taxpay Payroll Tax Administration with W-2/1099 - Employee Pay Options - Garnishment Payment Service - Employee Self-Service and Mobile Experience - Financial Wellness and Cashflow Assistance - Employee Onboarding - HR Library - Analytics and Reports Center - New Hire Reporting - Labor Posters Paychex Flex Select Custom Quote Available. For small teams or those with standard needs. Paychex Flex Select plan includes: - Payroll Processing - Taxpay Payroll Tax Administration with W-2/1099 - Employee Pay Options - Employee Self-Service and Mobile Experience - Financial Wellness and Cashflow Assistance - Learning Management System - Employee Onboarding - HR Library - Analytics and Reports Center - New Hire Reporting - Labor Posters Paychex Flex Pro Custom Quote Available. For growing teams Paychex Flex Pro plan includes: - Payroll Processing - Taxpay Payroll Tax Administration with W-2/1099 - Employee Pay Options - Garnishment Payment Service - General Ledger Service - Employee Self-Service and Mobile Experience - Financial Wellness and Cashflow Assistance - Learning Management System - Employee Onboarding - HR Library - Employee Handbook Builder - Pre-Employment Screening - Analytics and Reports Center - New Hire Reporting - Labor Posters - State Unemployment Insurance Service - Workers’ Compensation Payment Service or Report Service - General Ledger Integrations - General Ledger Service - State Unemployment Insurance Service - Garnishment Payment Service - Pre-Employment Screening Paychex Flex Enterprise Custom Quote Available. For established businesses with detailed payroll and employee management needs. Paychex Flex Enterprise plan includes: - Payroll Processing - Taxpay Payroll Tax Administration with W-2/1099 - Employee Pay Options - Garnishment Payment Service - General Ledger Service - Employee Self-Service and Mobile Experience - Financial Wellness and Cashflow Assistance - Learning Management System - Employee Onboarding - HR Library - Employee Handbook Builder - Pre-Employment Screening - Analytics and Reports Center - New Hire Reporting - Labor Posters - State Unemployment Insurance Service - Workers’ Compensation Payment Service or Report Service - General Ledger Integrations - Employee Perks and Discounts - Pre-Employment Screening - Learning Management System With Content - Enhanced Learning Library Plus Custom Content - Garnishment Payment Service - State Unemployment Insurance Service - General Ledger Service - Job Costing and Labor Distribution - Document Management - Paycheck Preview and Approval HR Pro Custom Quote Available. For businesses looking to build and manage great teams, stay in compliance, and streamline processes.… HR Pro plan includes: - Payroll Processing - Taxpay Payroll Tax Administration with W-2/1099 - Employee Pay Options - Garnishment Payment Service - General Ledger Service - Employee Self-Service and Mobile Experience - Financial Wellness and Cashflow Assistance - Learning Management System - Employee Onboarding - HR Library - Employee Handbook Builder - Pre-Employment Screening - Analytics and Reports Center - New Hire Reporting - Labor Posters - State Unemployment Insurance Service - Workers’ Compensation Payment Service or Report Service - General Ledger Integrations - Employee Perks and Discounts - Pre-Employment Screening - Learning Management System With Content - Enhanced Learning Library Plus Custom Content - Garnishment Payment Service - State Unemployment Insurance Service - General Ledger Service - Job Costing and Labor Distribution - Document Management - Paycheck Preview and Approval - Performance Management - Job Posting Website Integrations - Safety Services and OSHA Manual - Premium Only Plan - COBRA - Health Savings Account (HSA) - Flexible Spending Account (FSA) - Retirement Plan (Recordkeeping and Administration) - Employee Assistance Program - Trainings and Seminars Led by an HR Expert - Dedicated HR Professional Guidance HR PEO Custom Quote Available. For businesses who want an All-in-One solution for HR guidance, payroll, benefits, compliance, and risk management.… HR PEO plan includes: - Payroll Processing - Taxpay Payroll Tax Administration with W-2/1099 - Employee Pay Options - Garnishment Payment Service - General Ledger Service - Employee Self-Service and Mobile Experience - Financial Wellness and Cashflow Assistance - Learning Management System - Employee Onboarding - HR Library - Dedicated HR Professional Guidance - Employee Handbook Builder - Pre-Employment Screening - Analytics and Reports Center - New Hire Reporting - Labor Posters - State Unemployment Insurance Service - Workers’ Compensation Payment Service or Report Service - General Ledger Integrations - Employee Perks and Discounts - Pre-Employment Screening - Learning Management System With Content - Enhanced Learning Library Plus Custom Content - Garnishment Payment Service - State Unemployment Insurance Service - General Ledger Service - Job Costing and Labor Distribution - Document Management - Paycheck Preview and Approval - Performance Management - Job Posting Website Integrations - Safety Services and OSHA Manual - Premium Only Plan - COBRA - Retirement Plan (Recordkeeping and Administration) - Employee Assistance Program - Trainings and Seminars Led by an HR Expert - Benefits Administration - Group Health Benefits - Dental & Vision Insurance - Voluntary Insurance - Part-Time Employee Benefits - Life Insurance - Disability Insurance - Health Advocacy Service - Enhanced Safety Services and onsite support - Workers’ Compensation Coverage - Cyber Liability Coverage - Employment Practices Liability Coverage - Onboarding - HR Analytics, AI Insights, and Custom Reporting - HSA & FSA Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Paychex pricing compare to alternatives? Explore how Paychex's pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Paychex4.2[(1,820)](https://www.softwareadvice.com/hr/paychex-flex-profile/reviews/) | Pricing available upon request | Not available | Not available | 4.0 | | [RUN Powered by ADP](https://www.softwareadvice.com/hr/adp-run-profile/)4.6[(1,583)](https://www.softwareadvice.com/hr/adp-run-profile/reviews/) | Pricing available upon request | Not available | Not available | 4.4 | | [Deel](https://www.softwareadvice.com/hr/deel-profile/)4.9[(4,320)](https://www.softwareadvice.com/hr/deel-profile/reviews/) | $5.00 /user/mo | Not available | Not available | 4.7 | | [Rippling](https://www.softwareadvice.com/hr/rippling-profile/)4.9[(4,886)](https://www.softwareadvice.com/hr/rippling-profile/reviews/) | CA$8.00 /user/mo | Available | Not available | 4.8 | | [BambooHR](https://www.softwareadvice.com/hr/bamboohr-profile/)4.6[(3,653)](https://www.softwareadvice.com/hr/bamboohr-profile/reviews/) | $10.00 /user/mo | Available | Not available | 4.5 | Paychex4.2[(1,820)](https://www.softwareadvice.com/hr/paychex-flex-profile/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 4.0 - [RUN Powered by ADP](https://www.softwareadvice.com/hr/adp-run-profile/)4.6[(1,583)](https://www.softwareadvice.com/hr/adp-run-profile/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 4.4 - [Deel](https://www.softwareadvice.com/hr/deel-profile/)4.9[(4,320)](https://www.softwareadvice.com/hr/deel-profile/reviews/) * * * Starting price $5.00 /user/mo Free trial Not available Free version Not available Value For Money 4.7 - [Rippling](https://www.softwareadvice.com/hr/rippling-profile/)4.9[(4,886)](https://www.softwareadvice.com/hr/rippling-profile/reviews/) * * * Starting price CA$8.00 /user/mo Free trial Available Free version Not available Value For Money 4.8 - [BambooHR](https://www.softwareadvice.com/hr/bamboohr-profile/)4.6[(3,653)](https://www.softwareadvice.com/hr/bamboohr-profile/reviews/) * * * Starting price $10.00 /user/mo Free trial Available Free version Not available Value For Money 4.5 ## Paychex Features - Popular features found in Payroll 401(k) Tracking Benefits Management Check Printing Compensation Management Compliance Management Direct Deposit Employee Database Self Service Portal Third-Party Integrations W-2 Preparation Wage Garnishment - More features of Paychex 1099 Preparation 360 Degree Feedback ACA Reporting Access Controls/Permissions Accounting Accounting Integration ACH Payment Processing Activity Dashboard Activity Tracking Alerts/Notifications API Applicant Tracking Application Management Approval Process Control Assessment Management Attendance Management Attendance Tracking Audit Trail Automated Scheduling Background Screening Benefits Administration Outsourcing Benefits Dashboard Billable & Non-Billable Hours Billing & Invoicing Biometric Recognition Bonus Management Break Management Budget Management Calendar Management Candidate Management Certification Management Client Management Client Portal Clock In/Out COBRA Administration Collaboration Tools Compensation Plan Modeling Compensation Statements Configurable Workflow Customizable Fields Customizable Reports Customizable Templates Dashboard Data Connectors Data Import/Export Data Security Deduction Management Digital Wallet Payments Disability Insurance Administration Document Management Document Storage Electronic Forms Electronic Signature Employee Benefits Administration Employee Engagement Employee Handbook Employee Management Employee Onboarding Employee Portal Employee Profiles Employee Reward Programs Employee Scheduling Employee Self Service Employee Time Tracking Feedback Management FMLA Administration For Accountants For Mobile For PEO/ASO For Small Businesses Goal Management Goal Setting/Tracking Health Insurance Administration HIPAA Compliant HR Management HSA/FSA Administration Incentive Management Insurance Management Internal HR Interview Management Job Description Management Job Posting Labor Forecasting Learning & Development Leave Tracking Life Insurance Administration Market Data Analysis Mobile Access Mobile App Multi-Location Multiple Payment Options Multi-State Offboarding Onboarding Online Benefits Enrollment Online Payments Online Time Tracking Organizational Charting Orientation Workflow Management Overtime Calculation Payment Fraud Prevention Payment Gateway Integration Payment Links Payment Reconciliation Payroll Integration Payroll Management Payroll Outsourcing Payroll Reporting PCI Compliance Performance Management Predictive Analytics Provider Management Punch card Real-Time Data Real-Time Notifications Real-Time Reporting Real-Time Updates Recruitment Management Reminders Reporting/Analytics Reporting & Statistics Retirement Plan Management Role-Based Permissions Search/Filter Sick Leave Tracking Split Deposits Status Tracking Succession Planning Surveys & Feedback Talent Management Task Management Tax Calculation Tax Compliance Tax Filing Tax Management Team Management Third-Party Integration Time & Attendance Time Off Management Time Off Requests Timesheet Management Time Tracking Training Management Transaction Monitoring Vacation/Leave Tracking Web-based Deployment Workflow Automation Workflow Management Workforce Management ## Paychex Integrations QuickBooks Online Integration rated 4.4 from 10 reviews Xero Integration rated undefined from -1 review BambooHR Integration rated undefined from -1 review Employee Navigator Integration rated undefined from -1 review Deltek Costpoint Integration rated undefined from -1 review QuarksUp Integration rated undefined from -1 review See all 9 integrations ## Paychex User Reviews ## Paychex customer ratings - Overall rating: 4.2/5 - Total reviews: 1,820 ### Rating distribution - 5 stars: 899 reviews (49%) - 4 stars: 537 reviews (30%) - 3 stars: 240 reviews (13%) - 2 stars: 69 reviews (4%) - 1 star: 75 reviews (4%) ### Secondary ratings - Ease of use: 4.2/5 - Value for money: 4.0/5 - Customer support: 3.9/5 - Functionality: 4.1/5 --- ### Reliable Portal for Payroll and Benefits - Overall rating: 5/5 - Reviewer: Christine H. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Paychex Flex has been extremely reliable. I would say that it is the best experience I have had with a product for managing PTO and accessing financial documents like my pay stubs and tax forms. I have not encountered any issues during my time using it. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like seeing how my time off balances are categorized into vacation, bereavement, birthday, personal, sabbatical, self care, and sick hours. It helps that I can check how many hours I accrued and used as well as how many hours I have available. #### Cons The least thing I like about Paychex Flex is inputting my timesheets, specifically for the times I clock in and out. It is tedious to do, and even more so when I need to update any entry and have to leave a note explaining why for the update. --- ### Very pleased - Overall rating: 5/5 - Reviewer: Jenny A. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Paychex has been very positive. The level of customer service and support we receive from our payroll specialist, back up team, and Business Partner, truly stands out #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Paychex has been a very user friendly platform and has made managing payroll easy efficient process. #### Cons One consideration is the importance of periodically comparing pricing with other PEO providers to ensure costs remain competitive and comparable within the market. While pricing is always an important factor, we have consistently chosen to remain with Paychex because of the level of customer service, support, answer partnership we receive from our dedicated Business Partner and team. #### Reasons for choosing Paychex GAP policy was offered which helped combine with current plans #### Reasons for switching to Paychex Low level of customer satisfaction and high cost of benefits --- ### Paychex just ok - Overall rating: 3/5 - Reviewer: Debi B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered It is a fine option. Nothing special. I think if they fix the reporting they would have a better product. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Once you have created a template, it's easy to add hours and expense reimbursements. Fairly easy to add staff now. #### Cons Reporting is not straight forward. If I want to print a simple report with staff and hourly wages, it's many steps to get there. --- ### Business Lost Through Neglect, Overbilling, and an Unauthorized Cancellation - Overall rating: 1/5 - Reviewer: Brian H. - Verified reviewer: Yes - Industry: Warehousing - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I was a Paychex customer for more than three years and had few problems until we hired an employee who lived just across the river in another state. Paychex insisted additional state setup was necessary, and our monthly cost jumped from approximately $80 to more than $200. My CPA's office addressed the nexus issue in about ten minutes, yet more than a year later we were still waiting for refunds/credits related to the Paychex issue. What ultimately caused me to leave was not simply the mistake—it was how Paychex handled it. Calls and emails were not returned. Escalating the issue accomplished little because it was repeatedly routed back to the same representative. Meanwhile, we continued receiving persistent calls about buying additional Paychex products. Most concerning of all, I emailed Paychex stating that I was considering switching to ADP. I did not authorize Paychex to cancel my account. Paychex nevertheless canceled the account. There is a significant difference between telling a company you are considering another provider and authorizing cancellation. I ultimately moved to ADP, where my cost after discounts is approximately half of Paychex's standard fees. Paychex did not lose a three-year customer because someone made a mistake. Mistakes happen. They lost a three-year customer because of the lack of response, lack of accountability, failure to resolve money owed for more than a year, aggressive attempts to sell additional services while existing problems remained unresolved, and finally canceling my account without my authorization. If Paychex put the same effort into resolving customer problems as it puts into selling customers additional products, I might still be a customer. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The payroll platform itself is straightforward and generally works as expected. For over three years, the basic payroll functions were reliable and comparable to other major payroll providers. Unfortunately, the service and support when an actual problem arose completely changed my opinion of Paychex. #### Cons Customer service and accountability were by far the biggest problems. Calls and emails went unanswered, escalations were repeatedly sent back to the same representative who was not resolving the issue, and refunds/credits related to a billing problem remained unresolved for more than a year. Ironically, while getting a response about money owed to us was extremely difficult, Paychex had no trouble repeatedly contacting us to sell additional products and schedule sales appointments. --- ### Practice Manager - Overall rating: 4/5 - Reviewer: Collette K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good until an error occurred with payment to a third party, this became lengthy to get a resolution. If this had not occurred and the other company not offered exceptional pricing I would not have switched from Paychex Flex #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having a dedciated customer service representative. There was always someone available that was directly assigned to our account our new payroll company to talk to a general customer service person each time. #### Cons Untimely correction for errors that were made, and no accountablility for this mistake. Excuses were made that it was not the job of that representative anymore because of a promotion and no one was assigned to the account, so he was doing both jobs. This is not the customers problem it is the companies issue to fix. #### Reasons for choosing Paychex I loved Paychex Flex until the error however this was a financial decision #### Reasons for switching to Paychex Pricing and the costly error that paychex's took many months to rectify --- ### Paychex - a good alternative - Overall rating: 4/5 - Reviewer: Kylee V. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Paychex Flex is an inexpensive option to manage employees time and to process payroll while staying in compliance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Paychex is pretty user friendly and allows teammates to clock in and out easily, which flows directly into Payroll processing. #### Cons The aspect of Paychex Flex that I disliked the most would be the reporting and the customer support that was provided. #### Reasons for choosing Paychex due to pricing, we chose Paychex Flex over ADP --- ### PayChex Flex Review - Overall rating: 3/5 - Reviewer: Angela S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Paychex Flex wasn't a bad payroll system but it also isn't my favorite. There are others out there that are more cost effective and pay better attention to your specific needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros It was user friendly. Payroll didn't take long to do. Never had any issues with wrong numbers being submitted. #### Cons We are a non-profit and exempt from certain Payroll taxes such as unemployment in certain states. Each year Paychex would re-enroll us and I would have to contact the state and un-enroll us. It happened a few years in a row. #### Reasons for switching to Paychex It was a better price and we are a non-profit. --- ### Just for payroll - Overall rating: 5/5 - Reviewer: Anaïs P. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The main advantage is having all the payroll information centralised instead of having it spread across spreadsheets and different systems. It gives you a much better overall view and makes it easier to keep track of the recurring payroll tasks. #### Cons When you have to deal with specific payroll requirements, the process can sometimes feel less straightforward than expected. Having everything set up properly from the start is important, because fixing certain issues later on can take extra time. --- ### Great product - Overall rating: 5/5 - Reviewer: Tenequia L. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love it Handles wage calculations, direct deposits, paper checks, and automated payroll tax filing.Offers digital tools and expert advisory support for hiring, onboarding, compliance, and employee handbooks.Manages health insurance, retirement plans (like 401(k)s), and worker's compensation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like paychex because it’s a great employee management tool. It handles everything all in one place and it’s very easy to use. Payroll, time off, pto,retirement #### Cons At first it was a lot of bug and fixes that needed an update but they did the update and it was back excellent product. --- ### Paychex Flex review - Overall rating: 5/5 - Reviewer: Donovan W. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s been great! Easy to use, track timestamps, and tax documents. Showing my birthday and work anniversary is and added bonus! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s was very easy to use and understand. I love how everything is displayed on the dashboard. It even has my birthday displayed. #### Cons I can not think of anything that I like least about Paychex Flex. Everything was easy to use and locate. --- Showing 1 - 10 of 1820 Reviews [See All Reviews](https://www.softwareadvice.com/hr/paychex-flex-profile/reviews/) ## Paychex Popular Comparisons [RUN Powered by ADP vs Paychex](https://www.softwareadvice.com/hr/adp-run-profile/vs/paychex-flex/)[Deel vs Paychex](https://www.softwareadvice.com/hr/deel-profile/vs/paychex-flex/)[Rippling vs Paychex](https://www.softwareadvice.com/hr/paychex-flex-profile/vs/rippling/)[BambooHR vs Paychex](https://www.softwareadvice.com/hr/bamboohr-profile/vs/paychex-flex/)[Paylocity vs Paychex](https://www.softwareadvice.com/hr/paychex-flex-profile/vs/web-pay/)[ADP Workforce Now vs Paychex](https://www.softwareadvice.com/hr/adp-workforce-now-profile/vs/paychex-flex/)[Paycom vs Paychex](https://www.softwareadvice.com/hr/paychex-flex-profile/vs/paycom/)[Paycor vs Paychex](https://www.softwareadvice.com/hr/paychex-flex-profile/vs/paycor-perform/)[Asure vs Paychex](https://www.softwareadvice.com/hr/asure-payroll-profile/vs/paychex-flex/)[isolved vs Paychex](https://www.softwareadvice.com/hr/isolved-profile/vs/paychex-flex/)[Patriot Software vs Paychex](https://www.softwareadvice.com/compare/3746-Patriot-Software/vs/428169-paychex-flex/)[UKG Pro vs Paychex](https://www.softwareadvice.com/hr/paychex-flex-profile/vs/ukg-pro/)[Dayforce vs Paychex](https://www.softwareadvice.com/compare/4592-Dayforce-HCM/vs/428169-paychex-flex/)[Proliant vs Paychex](https://www.softwareadvice.com/hr/paychex-flex-profile/vs/pro-liant/)[Workday HCM vs Paychex](https://www.softwareadvice.com/hr/paychex-flex-profile/vs/workday-hcm/)[HiBob vs Paychex](https://www.softwareadvice.com/hr/bob-profile/vs/paychex-flex/)[QuickBooks Payroll vs Paychex](https://www.softwareadvice.com/hr/paychex-flex-profile/vs/quickbooks-full-service-payroll/)[Centrally HR vs Paychex](https://www.softwareadvice.com/hr/centrally-hr-profile/vs/paychex-flex/)[Justworks vs Paychex](https://www.softwareadvice.com/hr/justworks-peo-profile/vs/paychex-flex/) [Compare All Alternatives](https://www.softwareadvice.com/hr/paychex-flex-profile/alternatives/) ## Other Top Recommended Payroll Software [Rippling](https://www.softwareadvice.com/hr/rippling-profile/) **4.9** (4886) Recently recommended **345** times [BambooHR](https://www.softwareadvice.com/hr/bamboohr-profile/) **4.6** (3653) Recently recommended **262** times [Paycom](https://www.softwareadvice.com/hr/paycom-profile/) **4.4** (1400) Recently recommended **236** times [RUN Powered by ADP](https://www.softwareadvice.com/hr/adp-run-profile/) **4.6** (1583) Recently recommended **214** times Stuck Between Options? Our experts can help you compare Paychex with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice