Better than the competition, and it's secure

This system was preferred before switching to ADP, however their cost at the time resulted in us switching to ADP

Pros

I like the fact they require two factor authentication. Their customer service used to be good and is still decent compared to ADP. Their system can be fully customized for reports and coding purposes. Their reporting is much better than ADP

Cons

Their support has gone down hill in the last year in addition to their pricing is about 20% higher than ADP on most items. Lacks an employee portal standard on all plans

Everything we need and more

Paychex Flex has cut the time we spend processing payroll requests in half, if not more. Giving employees the ability to make most changes on their own allows our Payroll Admin to focus on other parts of the business that require more attention.

Pros

I love that I can get new employees set up as users during their onboarding, then this becomes their one-stop-shop for all things payroll. They can access this site to get their pay stubs, make changes to their direct deposit, enroll/change health benefits, and even make adjustments to their 401k plans.

Cons

The only real con I have found with this system is that employees can not make changes to their mailing addresses themselves. They are still required to fill out a form for our Payroll Admin and he has to call Paychex to make the change. This seems like something simple that employees should be able to do themeselves.

Amazing Customer Service & Affordable

Highly recommended company! Easy to work with and very affordable for a small business owner.

Pros

[SENSITIVE CONTENT HIDDEN] is an amazing sales representative who also manages my account. He is unbelievable in his response time and ease to work with. The payroll management is very affordable.

Cons

I had a few glitches with miscommunication with someone servicing my account but [SENSITIVE CONTENT HIDDEN] was there to instantly rectify the mistake.

Unfortunately, the UI is awful and has a steep learning curve

Pretty bad if I'm being honest. If we were to pick software again, we would pick someone else.

Pros

The customer service is helpful, although I wish I didn't have to call them as much as I do.

Cons

It's surprising to me that this company is a big competitor in this space. I think their software is extremely difficult to learn how to use and graphically looks like it was made in Windows 95. I use the administrative side mostly and have people coming to me all the time with questions because it's not easy or intuitive enough to learn on your own. Software should be created and designed so that it's easy enough for people to pick up and start using immediately. PayChex Flex is not one of those softwares.

Better than ADP

Overall the implementation is the easiest I have ever experienced and you get quality software and service.

Pros

I love service you get a full time service representative assigned to you which ADP does no have. And I love that personal service.

Cons

The basic reporting could be better. You have to pay for custom reports which some reports should be standard.