Paychex Flex software


622 reviews(4.0/5)
622 reviews(4.0/5)

Paychex Flex is a modular, web-based human capital management solution designed to meet the needs of employers of any size and industry. With a single login, users can access recruiting and applicant tracking (ATS), onboarding, HRIS, benefits administration, time and attendance, payroll, retirement, and more.

Built on a central platform, using a single data profile for each employee, Paychex Flex tracks information in real-time and across the customizable applications.

Some of the major software functions include applicant screening, electronic onboarding, job and labor costing, garnishment payments, drag-and-drop visual scheduling and automatic compliance testing.

Paychex offers multi-tiered options for customer service, which allows companies to choose from a variety of options to best fit their size and complexity.

The accompanying Paychex mobile app is free and allows employers and employees alike to access information such as check stubs, tax documents and employee profiles on the go.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 8

622 Reviews of Paychex Flex

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  • Jocelyn from Surgical specialists of swfl

    Number of employees: 11-50 employees

    September 2018

    Paychex Flex

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What I like most of this software is that is it easy to use. You can easily access reports and keep track of flex spending.

    Cons

    There is not much of anything that I liked least as this software is very user friendly

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Deborah from New Smiles Orthodontics

    Specialty: Healthcare / Medical

    Number of employees: 2-10 employees

    September 2018

    Gets the job done, but could be easier!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Their classic version, while it was also difficult to use it seemed more intuitive in my opinion. I do not like the newer version of the software.

    Pros

    I can figure out how to use this software most of the time. But it is not user friendly in my opinion. I have had to call the support line and not always can I get the help when I need it.

    Cons

    Support line doesn't always have help when I'm online looking for the help. Usually by the time they get back to me I've either figured it out or gave up on the option.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Gena from McGehee Insurance

    Specialty: Insurance

    Number of employees: 11-50 employees

    September 2018

    Paychex has been very helpful to our business.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Doing payroll is easy and I know our taxes, unemployment insurance, etc. is being handled without my involvement.

    Cons

    The onboarding was not as smooth as we would have liked. However, once established, everything has been smooth and I have no negative comments.

    This review was submitted organically. No incentive was offered
    Review Source
  • Craig from Vision Wheel Inc

    Number of employees: 51-200 employees

    September 2018

    Paychex Flex // Manage Your Workforce

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Paychex Flex allows our company to finalize payroll easily for our weekly checks. Employees are able to view their paystubs the day before the check hits. Discrepancies are easily solved.

    Pros

    Ease of use: Manager login allows user to view and edit timecards of employees. Correct errors made by employees and finalize timecards for payroll. Layout of website is very user friendly and easy to find what is needed.

    Cons

    The scroll of "Clock In" through "Clock Out" should not have moving icons, as it causes some employees to click the incorrect punch.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Anne from Food Manufacturing

    Specialty: Food / Beverage

    Number of employees: 501-1,000 employees

    September 2018

    Paychex flex awesome review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the templates that it offers for our requirements. The all in one source it gives is very helpful.

    Cons

    I like the least the ability of customer service that it offers. Lack of being resourceful on how to solve problems.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Debbie from Woods Mill Pediatric and Adolescent Medicine, LLC

    Specialty: Healthcare / Medical

    Number of employees: 2-10 employees

    September 2018

    We had a lot of issues

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    When i was good it was very good but when it was bad........

    Pros

    The company is one we used for years and service was good off and on. The actual payment system was good.

    Cons

    The execution of the system was not helpful at all. We had so many different service people and could never get ahold of anyone when we had a problem. No return calls or emails. This made it hard to get things correct and have trust in the company

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Michelle from Food and Sweeten Preservatives

    Specialty: Other

    Number of employees: 51-200 employees

    September 2018

    Reviewing Paychex flex

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the versatility of this software, it integrates all the necessary templates for our payroll system.

    Cons

    Just improve your customer service feature. Hoping for a more active response. Other than that, nothing for now.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Gloria from Department of Rev

    Specialty: Other

    Number of employees: 51-200 employees

    September 2018

    Paychex

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    You can access this software anywhere there is internet. Its pretty easy to use and provides email updates.

    Cons

    If you have complex business rules in your organization, you will have to have an analyst help you set it up.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jeff from zetoAmerica

    Number of employees: 2-10 employees

    September 2018

    What a mess

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The tool itself is pretty good. They will try to upsell you in a number of areas. I found overall service integrity of the company the key issue and im still struggling through a number of issues nearly 6 months after discontinuance. If you have an issue, escalation is nearly impossible.

    Pros

    It was easy to set up and execute routinely for every payroll.

    Cons

    Backend processes failed a number of times. I received letters from the IRS due to inaction by Paychex and they kept on billing me well after I'd discontinued services.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kym from Cleveland Heights Animal Hos[ital

    Number of employees: 11-50 employees

    September 2018

    Paychex takes the hassle out of payroll

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    No more being in the office to do payroll. The secure website that can be accessed anywhere has definitely been a bonus for us!

    Pros

    I love the ease and convenience of Paychex Flex. Payroll can be done from anywhere. Changes, additions, deletions take place immediately. Reports can be pulled within seconds. Love the easy to use site.

    Cons

    I preferred the classic view to the new payroll layout.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Trying to catch up to competitors, almost there

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Simple single UI for payroll and retirement, with ability to get past paychecks online for those times you may need to to supply a copy of a paycheck for a mortgage application, etc.

    Cons

    That you cannot through their GUI change the destination bank account(s) for your paycheck.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • RICH from EJK Accounting

    Number of employees: 2-10 employees

    September 2018

    Paychex Flex Payroll Platform

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I will give 9.5 out of 10 for it's great customer service and price matching with other competitors. The 0.5 point they can improve more will be simplified platform usages while don't reduce security (which is really hard for sure), and may give employees more access for update their W-2 and bank info etc. on top of only downloading paystub.

    Pros

    It definitely helps to take out all the payroll worries, calculations, tax withholding and filings away from the business busy operation needs.

    Once it set up, it could be processed online, via App, calling over the phone or even email the customer representative.

    Cons

    The set up is a bit longer due to all the paperwork, previous report details, and the accuracy for transferring from one platform to another specially during the middle of the year.

    Also need some training for using the online platform and where to pull the different payroll reports, but once the training is done, it will be no brainier.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rimi from Freelance Architectural Desiner

    Specialty: Construction / Contracting

    Number of employees: 2-10 employees

    September 2018

    Full featured package for small a business, with good open ended adaptability for future expansion.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall a very effective and useful tool, also good as it can grow with your business with little or no interruption in payroll workflow for staff.

    Pros

    Main plus points for us were payroll tax being handled efficiently, so less leg work to be done in-house,

    Cons

    So far only issue has been integrating our staff with the new setup.. The availability of round the clock customer support is a good backup to have, compared to other providers of HR software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Rebecca from AXIS HEALTHCARE GROUP

    Number of employees: 11-50 employees

    September 2018

    Easy access to info

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Paychex is so user friendly and a great way to have access to your tax docs, PTO, 401k, etc all in one place.

    Cons

    You have to be granted access to use the mobile platform.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Max from Incarnation Ministries

    Specialty: Non-Profit

    Number of employees: 2-10 employees

    September 2018

    Most incompetent company I have experienced

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Nothing. They changed our payroll on multiple occasions without any interaction with us, then tried to charge us to change it.

    Cons

    I have never experience a company make so many mistakes, then try to charge us fees for their mistakes!

    They routinely changed payroll amounts to employees without interacting with us. They would then want to charge correction fees, until I complained to supervisors, and sometimes the supervisor's supervisor.

    They failed to transfer state income taxes for one of our employees, tried to blame us for failing to file the proper paper work, ignored our documentation of filing correctly, tried to assess a $400 correction fee, encouraged us to lie about the employee's move date and still have yet to resolve the issue after 8 months.

    This review was submitted organically. No incentive was offered
    Review Source
  • Jennifer from TNT Self Storage Management

    Number of employees: 201-500 employees

    September 2018

    A little confusion in a few of the options

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I would have to say the feature that I value the most in this software is the option to be receive an SMS notification that your check can be viewed in the mobile app even before it shows up in your bank account (with direct deposit).

    Cons

    As far as the feature I lthink would rank closest to the bottom of my list, well, actually there are 3 things that I'm equally less than satisfied with - the first is the inability to clock in from from the opening screen anymore. The second is that there are only two options for security verification and both require you to have your cell phone handy - there should be at least one other option to prove you are you in the event you've forgotten your cell phone. The third con with this software is the lack of information available about the different options. I'd like to see a feature that allows a user to hover over different areas and have a pop up with additional information about what you're going to click on.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sally from Dr. Charles Ashley Mann & Associates

    Number of employees: 11-50 employees

    September 2018

    The monthly cost is very economical

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Nothing negative - from the sign up to any other questions it has been a smooth transition from another company.

    Pros

    Our personal rep is always willing to help with any small or large concern of mine -

    Once you enter in the empolyee's information their direct deposit is usually automatic by that first payroll (ours is every 2 weeks) efficent

    Cons

    The site has changed once we came back on board with Paychex and they are about to have an additional update as well - so once I get use to doing something comfortably it changes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Krystle from Intelli Bookkeeping

    Number of employees: 2-10 employees

    September 2018

    Not a fan

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The options for reports are nice but that's really all I cared for.

    Cons

    This software is outdated and it doesn't integrate into any of the major accounting softwares we use (I don't think it even integrates into anything). It needs some upgrading for sure.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Not bad for keeping track of employees

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It is relatively easy to use. Employees seem to have quite a few questions, but overall it was easy enough to catch onto. Integrates well with payroll programming.

    Cons

    Keeps track pretty well, but is a little hard to read on time. Employees said it "took too long to load" but that was because they were logging in at the last minute. Good product to keep track of employee's time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Frank from Pinnacle Government Consulting, Inc

    Number of employees: 2-10 employees

    September 2018

    The easiest timekeeping system ever

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Paychex Flex is so intuitive and so straightforward it's almost impossible to love. Compared to the clunky timekeeping systems that have been around for a lot longer, Paychex takes only the good parts and adds on top a modern look and feel.

    Cons

    We only used Paychex for the sole purpose of tracking timesheets and paystubs and for that purpose it did well. I do not have anything negative to say.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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