--- title: "Paychex Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Paychex. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Paychex is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/paychex-flex-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payroll Software](https://www.softwareadvice.com/hr/payroll-software-comparison/) / [Paychex](https://www.softwareadvice.com/hr/paychex-flex-profile/) / Paychex Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/paychex-flex-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/paychex-flex-profile/alternatives/) # Paychex User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 1,820 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 3.9/5 - Value for money: 4.0/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 899 reviews (49%) - 4 stars: 537 reviews (30%) - 3 stars: 240 reviews (13%) - 2 stars: 69 reviews (4%) - 1 star: 75 reviews (4%) ### Most mentioned pros - What I like about Paychex Flex is that it combines payroll, HR, and employee management into one system, so you don’t have to keep jumping between different platforms. Once you get familiar with it, it handles the core payroll functions reliably and keeps things fairly organized on the backend. - Paychex Flex handles the full payroll cycle reliably — direct deposits run on schedule, tax filings are taken care of automatically at the federal, state, and local levels, and W-2s and 1099s are generated and distributed without manual effort. - The system also scales well across company sizes, and the integrations with time tracking, benefits administration, and 401(k) are convenient when you keep everything under one roof. ### Most mentioned cons - Customer support quality is inconsistent; some representatives are excellent while others require multiple escalations to resolve issues, and turnover among assigned specialists has been frustrating. - One downside is that some features feel less intuitive than expected, especially when navigating more advanced functions like reporting or customization. - Reports are limited and too many are only available in PDF and harder to customize to my specific needs ## Paychex customer reviews Showing reviews 1-25 of 1,820 (page 1). ### Reliable Portal for Payroll and Benefits - Overall rating: 5/5 - Reviewer: Christine H. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Paychex Flex has been extremely reliable. I would say that it is the best experience I have had with a product for managing PTO and accessing financial documents like my pay stubs and tax forms. I have not encountered any issues during my time using it. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like seeing how my time off balances are categorized into vacation, bereavement, birthday, personal, sabbatical, self care, and sick hours. It helps that I can check how many hours I accrued and used as well as how many hours I have available. #### Cons The least thing I like about Paychex Flex is inputting my timesheets, specifically for the times I clock in and out. It is tedious to do, and even more so when I need to update any entry and have to leave a note explaining why for the update. --- ### Very pleased - Overall rating: 5/5 - Reviewer: Jenny A. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Paychex has been very positive. The level of customer service and support we receive from our payroll specialist, back up team, and Business Partner, truly stands out #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Paychex has been a very user friendly platform and has made managing payroll easy efficient process. #### Cons One consideration is the importance of periodically comparing pricing with other PEO providers to ensure costs remain competitive and comparable within the market. While pricing is always an important factor, we have consistently chosen to remain with Paychex because of the level of customer service, support, answer partnership we receive from our dedicated Business Partner and team. #### Reasons for choosing Paychex GAP policy was offered which helped combine with current plans #### Reasons for switching to Paychex Low level of customer satisfaction and high cost of benefits --- ### Paychex just ok - Overall rating: 3/5 - Reviewer: Debi B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered It is a fine option. Nothing special. I think if they fix the reporting they would have a better product. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Once you have created a template, it's easy to add hours and expense reimbursements. Fairly easy to add staff now. #### Cons Reporting is not straight forward. If I want to print a simple report with staff and hourly wages, it's many steps to get there. --- ### Business Lost Through Neglect, Overbilling, and an Unauthorized Cancellation - Overall rating: 1/5 - Reviewer: Brian H. - Verified reviewer: Yes - Industry: Warehousing - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I was a Paychex customer for more than three years and had few problems until we hired an employee who lived just across the river in another state. Paychex insisted additional state setup was necessary, and our monthly cost jumped from approximately $80 to more than $200. My CPA's office addressed the nexus issue in about ten minutes, yet more than a year later we were still waiting for refunds/credits related to the Paychex issue. What ultimately caused me to leave was not simply the mistake—it was how Paychex handled it. Calls and emails were not returned. Escalating the issue accomplished little because it was repeatedly routed back to the same representative. Meanwhile, we continued receiving persistent calls about buying additional Paychex products. Most concerning of all, I emailed Paychex stating that I was considering switching to ADP. I did not authorize Paychex to cancel my account. Paychex nevertheless canceled the account. There is a significant difference between telling a company you are considering another provider and authorizing cancellation. I ultimately moved to ADP, where my cost after discounts is approximately half of Paychex's standard fees. Paychex did not lose a three-year customer because someone made a mistake. Mistakes happen. They lost a three-year customer because of the lack of response, lack of accountability, failure to resolve money owed for more than a year, aggressive attempts to sell additional services while existing problems remained unresolved, and finally canceling my account without my authorization. If Paychex put the same effort into resolving customer problems as it puts into selling customers additional products, I might still be a customer. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The payroll platform itself is straightforward and generally works as expected. For over three years, the basic payroll functions were reliable and comparable to other major payroll providers. Unfortunately, the service and support when an actual problem arose completely changed my opinion of Paychex. #### Cons Customer service and accountability were by far the biggest problems. Calls and emails went unanswered, escalations were repeatedly sent back to the same representative who was not resolving the issue, and refunds/credits related to a billing problem remained unresolved for more than a year. Ironically, while getting a response about money owed to us was extremely difficult, Paychex had no trouble repeatedly contacting us to sell additional products and schedule sales appointments. --- ### Paychex - a good alternative - Overall rating: 4/5 - Reviewer: Kylee V. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Paychex Flex is an inexpensive option to manage employees time and to process payroll while staying in compliance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Paychex is pretty user friendly and allows teammates to clock in and out easily, which flows directly into Payroll processing. #### Cons The aspect of Paychex Flex that I disliked the most would be the reporting and the customer support that was provided. #### Reasons for choosing Paychex due to pricing, we chose Paychex Flex over ADP --- ### PayChex Flex Review - Overall rating: 3/5 - Reviewer: Angela S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Paychex Flex wasn't a bad payroll system but it also isn't my favorite. There are others out there that are more cost effective and pay better attention to your specific needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros It was user friendly. Payroll didn't take long to do. Never had any issues with wrong numbers being submitted. #### Cons We are a non-profit and exempt from certain Payroll taxes such as unemployment in certain states. Each year Paychex would re-enroll us and I would have to contact the state and un-enroll us. It happened a few years in a row. #### Reasons for switching to Paychex It was a better price and we are a non-profit. --- ### Terrible service do not use - Overall rating: 1/5 - Reviewer: mandy i. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. TERRIBLE, I would not recommend paychex or paycor to anyone, I would go through anywhere else. They helped me through payroll runs and that was it, I swapped from paycor to paychex and it seemed to be hell with both. No training just figuring it out myself and also still paying for both :) #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I like that the portal is user friendly and that running payroll is easy and does not take up much time. #### Cons That you are kind of left in the dark to figure it out yourself, Paychex should have each trainer reach out to its customer in a timely manner to train their customer and not have sign up buttons a month after using the product for zoom meetings that teach you NOTHING! --- ### Just for payroll - Overall rating: 5/5 - Reviewer: Anaïs P. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The main advantage is having all the payroll information centralised instead of having it spread across spreadsheets and different systems. It gives you a much better overall view and makes it easier to keep track of the recurring payroll tasks. #### Cons When you have to deal with specific payroll requirements, the process can sometimes feel less straightforward than expected. Having everything set up properly from the start is important, because fixing certain issues later on can take extra time. --- ### Great product - Overall rating: 5/5 - Reviewer: Tenequia L. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love it Handles wage calculations, direct deposits, paper checks, and automated payroll tax filing.Offers digital tools and expert advisory support for hiring, onboarding, compliance, and employee handbooks.Manages health insurance, retirement plans (like 401(k)s), and worker's compensation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like paychex because it’s a great employee management tool. It handles everything all in one place and it’s very easy to use. Payroll, time off, pto,retirement #### Cons At first it was a lot of bug and fixes that needed an update but they did the update and it was back excellent product. --- ### Paychex Flex review - Overall rating: 5/5 - Reviewer: Donovan W. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s been great! Easy to use, track timestamps, and tax documents. Showing my birthday and work anniversary is and added bonus! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s was very easy to use and understand. I love how everything is displayed on the dashboard. It even has my birthday displayed. #### Cons I can not think of anything that I like least about Paychex Flex. Everything was easy to use and locate. --- ### Paychex Flex - Overall rating: 5/5 - Reviewer: Pam S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We love the features in Flex and it is fairly easy to use once you are trained. With employees coming and going we need a provider with an easy learning curve. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Good customer support and dedicated rep. Payroll is easy to use and the time keeping is nice for our employees with the app. It is a good value for the money because we are a non-profit and they give us a nice discount. #### Cons Reporting could be a bit better but they work with you to customize if you need that. We do get new reps quite often but the are always a phone call or e-mail away when needed fast during payroll. #### Reasons for switching to Paychex We switched years ago to make sure we were compliant in every aspect of payroll and our business grew into a new building with many more employees. --- ### good for employee paystubs - Overall rating: 5/5 - Reviewer: kattya b. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. i believe i had a good experience with paycheck flex, nothing negative to talk about or say regarding company wise . #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros paycheck flex was very easy to use with my prior employer never had any issues, and if I did have any questions customer support was very friendly and responded very quickly. #### Cons nothing really, paychex flex was very easy to use and only downfall would be the employer at the time. #### Reasons for switching to Paychex changed to new employer, unable to stay with same company. --- ### Solid full-service payroll, dated interface - Overall rating: 5/5 - Reviewer: Kevin P. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Paychex Flex has been positive, though not without friction. Once it's set up and running, payroll processing is dependable and the automation around tax compliance gives me real peace of mind — I don't worry about missing filings or miscalculating withholdings. The employee self-service tools have meaningfully reduced the volume of routine HR questions I deal with. That said, the platform shows its age in places, the pricing structure feels nickel-and-dime, and support quality has been hit or miss depending on who picks up. For a growing business that values having a full-service provider with deep payroll and compliance expertise, it's a solid choice. For a small startup looking for the most modern interface and predictable flat pricing, there may be better fits. Overall, it does what it needs to do and I'd recommend it with the caveat that buyers should negotiate pricing carefully and clarify exactly which modules are included. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Paychex Flex handles the full payroll cycle reliably — direct deposits run on schedule, tax filings are taken care of automatically at the federal, state, and local levels, and W-2s and 1099s are generated and distributed without manual effort. The employee self-service portal is a major time-saver; staff can view pay stubs, update personal information, manage direct deposit accounts, and access tax documents without HR involvement. The mobile app is genuinely useful for both employees and administrators, allowing on-the-go approvals and check-ins. Reporting is robust, with a wide library of pre-built reports plus the ability to customize. The system also scales well across company sizes, and the integrations with time tracking, benefits administration, and 401(k) are convenient when you keep everything under one roof. Having a dedicated payroll specialist assigned to the account is a nice touch you don't get with every provider. #### Cons The user interface feels dated compared to newer competitors like Gusto or Rippling — navigation isn't always intuitive, and finding specific settings can require digging through several menus. The initial setup and onboarding process is more involved than expected and often requires hand-holding from a Paychex rep. Pricing isn't transparent on the website, and the quoted price tends to climb once you add modules like time tracking, HR services, or benefits — fees can stack up quickly for small businesses. Customer support quality is inconsistent; some representatives are excellent while others require multiple escalations to resolve issues, and turnover among assigned specialists has been frustrating. The system can also be slow at times, particularly during peak payroll processing periods. Some standard features that competitors include for free are paid add-ons here. --- ### Great for Employers and Employees - Overall rating: 5/5 - Reviewer: Nicholas D. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am not a top-level administrator for Paychex Flex, so my usage is more limited to our specific branch and ensuring paychecks are accurate, coordinating with our main branch in Canada to ensure the AP department has released paychecks not just on-time, but early, which has allowed Paychex Flex to deposit some employees checks as early as Wednesday. From an employee-usage side, it's a great way to easily access pay stubs, W-2s, retirement funds, and more, with almost zero hassle. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love Paychex Flex for, dare I say, it's flexibility. It's allowed us to set up employees who work and live in the same state, in different states, ones who travel essentially year-round, and more, and have the taxes squared away for us. It's great for users as well, as it allows us, as users, to manage retirement (401k), manage direct deposit, and even manage taxes, right from the employee login. We don't use time clocks, so no time tracking is needed. Customer support has been amazing, helping solve issues as soon as something pops up. Great value for what it provides. It's extremely easy to view and pay bills, as well as employees. #### Cons The taxes calculated aren't perfect for cross-state employees, but it's very close. We don't use time clocks, as we're all salaried, so no tracking needed, but the communication features are somewhat lacking, and we do not use any to communicate with employees, rather doing so via phone calls or in-person. --- ### Chief Financial Officer - Overall rating: 3/5 - Reviewer: Tracy W. - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was very unhappy and the amount of times there were errors or late release of payroll was an ongoing concern. With banks releasing funds 1-2 days early I always would spend hours explaining to staff that it was not us but the payroll service that had to release the funds and generally released them very late in the week although my payroll was completed on Mondays #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The staff that I encountered was very helpful and always assisted when possible, it just always seems I had always talked to someone that may not have been as knowledgeable about the procedures and processes to correct problems #### Cons The pricing and the length of time it took to resolve issues with payroll. In my time working with them I rarely ever encountered anyone who was able to immediately fix an issue without involving other staff members --- ### Paychex Flex...Not as flexible as you would think. - Overall rating: 1/5 - Reviewer: Amanda K. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Poor. Account reps would always blame other departments yet not put you in touch with who you needed to speak to. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There was honestly not much to like about Paychex Flex. It is only good for one thing...and that is not customer service. Paychex Flex was only good for payroll processing. #### Cons The user interface is not customizable. Communication and customer support were horrible. Email and phone support were even worse. For only $500 more a year, we were able to switch to another HRIS that is much more user friendly, has any HR modules you need, and provides support way better than Paychex Flex. #### Reasons for choosing Paychex I don't know. It was a mistake at the time. --- ### Easy to use and a great value for a small organization! - Overall rating: 5/5 - Reviewer: Barbara G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's a positive experience. Good value with an easy interface. Great for a small organization. Easy to make updates. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very easy to use for a small organization plus it's a good value. Very intuitive so you can pretty much figure out everything yourself. Helpful customer support. Makes all the tax allocations by state easy. #### Cons Some of the functionalities have different support teams, and the teams aren't cross-trained - so you can wait on hold only to be told that they need to transfer you elsewhere. My dedicated rep is never available and hold times can be very long for general support. --- ### Fair, simple, efficient payroll software - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Paychex Flex was a solid solution for simple, basic time-tracking, payroll, and employee benefits management. Rare downtime or issues with software. #### Cons The UI felt a bit dated, and some users reported having trouble finding specific things within their portal. --- ### Very Helpful once learnt - Overall rating: 5/5 - Reviewer: Peter L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Very happy with the system. Some automations would be more helpful but overall I am satisfied and enjoy working with the customer success and support departments #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer Support is very helpful, reliably works for my company, customizable Mobile applications work well #### Cons Not always intuitive, needed to ask several questions before I initially found what I was looking for. Custom report creation could be easier --- ### Dependable Payroll and HR Solution with a User-Friendly Interface - Overall rating: 5/5 - Reviewer: Jasmine M. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Paychex Flex has been a dependable solution for managing payroll and HR tasks. It provides the core functionality needed in a clear, user-friendly way while offering additional features that grow with the business. While not perfect, it strikes a good balance between ease of use and functionality. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Paychex Flex offers an intuitive interface that makes payroll and HR management straightforward. The platform is reliable, and the mobile app is especially helpful for accessing pay stubs, tax forms, and benefits on the go. It reduces paperwork and streamlines processes, which saves time for both employees and administrators. #### Cons Some pages can be slow to load during peak times, and a few of the more advanced features—such as detailed reporting and benefits breakdowns—require extra time to learn. Customization options could also be expanded to improve usability for different business needs. --- ### Paychex Flex: Automated and compliant management - Overall rating: 5/5 - Reviewer: Heather H. - Verified reviewer: Yes - Industry: Investment Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Paychex Flex centralizes these complex aspects within a secure interface. Automatic calculation of year-end taxes and constant compliance with local regulations bring great peace of mind as a business leader. #### Cons The overall user interface lacks modernity and can feel confusing when navigating detailed payroll reports. --- ### Over Priced, Over Charges for everything and Over Complicated - Overall rating: 1/5 - Reviewer: Charlene S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Paychex has no integrity. They over charge for everything. When you try to dispute items they have already charged your bank account, and it's too late. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros What did I like most about Paychex Flex. I have no Pro's for this company at all. I would never recommend them to any company. #### Cons They are way Over priced and Over Complicated. And prior tax issues when they file them, they don't get it handled promptly. --- ### I love this product! - Overall rating: 5/5 - Reviewer: Leisa E. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience has been great. It was very easy to sign up and to navigate the mobile app. I have had no issues whatsoever. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to use, and you can customize your dashboard. It is so easy to view my hours and paycheck stubs. #### Cons There is nothing that I do not like about Paycheck Flex. I prefer it to other time keeping programs that I have used. --- ### Paychex is easy to use but still pricey for small biz - Overall rating: 4/5 - Reviewer: Christina E. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. At times it was great and at times very frustrating. The cost structure is frustrating. At times they increase costs without notification #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use is great. I think anybody can learn to use it themselves. I also like the features in the app #### Cons The cost seems too high for a small business for what you get. I'd like to see a more affordable option for businesses with less than 15 people. #### Reasons for switching to Paychex Franchise forced us to switch as a whole. --- ### Great payroll company - Overall rating: 5/5 - Reviewer: Rebekah M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've enjoyed using paychex flex for all my payroll needs it is straight forward and easy to use as a small business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Paychex flex is easy to use and helps make the payroll process a breeze for our small business. Best platform for payroll. #### Cons The only inconvenience I've had is my representative has change multiple times and always seams to be unavailable. ## More reviews [Next reviews](https://www.softwareadvice.com/hr/paychex-flex-profile/reviews/?page=2) --- Paychex Reviews, Pros and Cons - 2026 Software Advice