All Paychex Flex Reviews

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Adam

11 - 50 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed November 2020

Unfortunately, the UI is awful and has a steep learning curve

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Victoria

Verified reviewer

Consumer Services, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed March 2023

Great payroll and hr employer/employee program

Overall I've had no problems with paycheckflex really other than the direct deposit not transferring over from my job profiles but other than that it's been a really awesome experience it's been easy to use friendly and just great it's very useful and I do appreciate the software and I continue to use it to this day

PROS

On some pros are that it's easy to use the interface is set up really user friendly it's sectioned off and your different jobs you know your pay your schedule your onboarding your your stuff you need to complete for HR or assignments places to message people ask questions you can view when your check gets deposited or written how many hours you worked all sorts of things like that and your vacation time and it's just it's really easy and it makes my job easier and it makes knowing what I'm doing for other people who are using it easy and I get paid on time if not early actually for me not everybody does though and it's all right there like I can print off my w-2s I can print off my tax paperwork message my employers or employees and manage my benefits and everything it's a really great system.

CONS

Honestly the only thing I don't like is if you have multiple employers on there and you put in your direct deposit information for one it does not automatically carry over to another job if you have multiple jobs at the same time so there for a minute I was getting a hard check because I thought that that information that I just entered for a previous in my other employer that I'm still working would go through to my next account but it does not you have to manually re-enter that

User Profile

Sara

Verified reviewer

Hospital & Health Care, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Paychex Flex is a simple and straightforward system

Paychex Flex's interface has always been straightforward to use; the admin dashboard is full of useful information and it's impossible to miss any updates or notifications. Our less technically-inclined staff members have no trouble navigating the user dashboard.

PROS

I manage the company's administrative tasks, including Payroll, Onboarding, and HRS. There is no way to overstate the amount of time it has saved me. About 5 minutes are all I need to do payroll, and that's only when there's a new employee.

CONS

The ability to look at Payroll records dating back more than two years. There are numerous Payroll Representatives. Inconveniently, I have to deal with a separate point person for each functionality.

Reasons for switching to Paychex Flex

When we were going behind schedule or needed to do an extra payroll run due to unanticipated circumstances, Paychex Flex was a big help. In any scenario, the customer service team does everything in their power to help.

Cindy

Security and Investigations, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Paychex Flex gets both thumbs up!

PROS

Paychex flex is easy to use. It is seamlessly integrated with When I Work. There are many add on features that are all worth the cost such as W2 set up.

CONS

The only aspect of Paychex Flex I least appreciated is that employee tracking is an add on feature. I feel it should be part of the program.

Michael

Food & Beverages, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed August 2023

Oversell Underdelivered

Poor experience. They told us they were going to set up our tax reporting and that never happened. Few months went by and we had to catch up.

PROS

I honestly didn’t enjoy Paychex much at all.

CONS

The salesperson oversold us and the company underdelivered. Multiple times.

richard

Warehousing, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

great option

overall it is a great app for what we are looking for.

PROS

it is a good option for employees to clock in time and out, request time off, and edit 401k provided.

CONS

clocking in and out is sometimes a difficult task. just to log in to clock in or out of your time it is a long ;loading time and usually asks to send a text to reverify your log in.

Reasons for switching to Paychex Flex

payroll takes way less time

Adam

Non-Profit Organization Management, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed October 2019

Unfortunately, the UI is awful and has a steep learning curve

Pretty bad if I'm being honest. If we were to pick software again, we would pick someone else.

PROS

The customer service is helpful, although I wish I didn't have to call them as much as I do.

CONS

It's surprising to me that this company is a big competitor in this space. I think their software is extremely difficult to learn how to use and graphically looks like it was made in Windows 95. I use the administrative side mostly and have people coming to me all the time with questions because it's not easy or intuitive enough to learn on your own. Software should be created and designed so that it's easy enough for people to pick up and start using immediately. PayChex Flex is not one of those softwares.

Reason for choosing Paychex Flex

Someone in our company "heard" that Gusto wasn't good. Now I wish we could go back and pick Gusto because from what I've experienced it's 10x better than this.

Reasons for switching to Paychex Flex

We thought PayChex would be better. Turns out it was definitely not.

Lisa

Computer Software, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Easy Access to your personal information and benefits at a glance.

My company implemented this software previously and I truly loved the ease of everything in one place. I would highly recommend it.

PROS

I loved the ease of the software and the availability of all benefits related to myself at a glance. I love how you can update your 401k benefits on your own, as well as easy access to your pay stubs. I also loved how your team could chat through the system and send messages on accomplishments.

CONS

I honestly didn't find any negatives with this software.

Reasons for switching to Paychex Flex

It was a company decision.

Latoia

Management Consulting, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2023

Takes a little time to get used to.

Over all it is a great platform. It has so much potential.

PROS

Once you got used to editing time, It is one of the easiest platforms to use.

CONS

Looking up pay stubs is not user friendly, if you are not shown you will not find where its located.

Emma

Non-Profit Organization Management, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed July 2023

Reliable and easy to use Payroll Management

PROS

I enjoy most about Paychex Flex the ease in which I can see my worked hours and process of submitting time off.

CONS

There is room for improvement with the icons for changing status, i.e. clock in, lunch, etc. Instead of a horizontal display, I think that a vertical display would work better to avoid accidentally clicking multiple icons in a row.

Holly

Veterinary, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

FUNCTIONALITY

5

Reviewed July 2023

Paychex Flex in Vet Med

PROS

I liked that I was able to access my financial information and control clocking in and out.

CONS

It seemed that every time that I would go to log into the app it didn't recognize me and I was constantly resetting my password.

Aline

Medical Devices, 11-50 employees

Used weekly for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed October 2019

One-stop shop, but not very customizable

PROS

It is very convenient to have access to the phone application, so you can access information and even run payroll from anytime / anywhere. The add-on Stratustime allows you to track the non-exempt employees' hours and feeds directly into the payroll system.

CONS

Entering one-off payroll data such as expense reimbursement or a medical insurance payback has to be done at the individual level through individual checks. it is difficult to customize access such as giving access to managers to accrue CTO days only, or giving them access to some HR info (number of vacation days, salary) without giving them access to all of it. Also, the marketing is a little aggressive, the company offers so many other side services (writing your employee handbook, offering 401k, etc) that they call you too often with too many proposals, often different people for the same products.

Reason for choosing Paychex Flex

The first time I chose Paychex, the reason was that they were very reactive and able to open and run payroll for me. I left because it was not extraordinary, and I had a very good package deal with my bank and Intuit. Then I went back to Paychex to be nice to the Rep who was giving me a 50% discount - not a very good idea, I regretted it. In the new company I work for, we have Paychex, and I find it very "heavy" to manage. We are considering switching systems but Intuit may be not be able to accommodate our short-term growth to 80-100 employees. The first system we will migrate away from will be Sage!

Reasons for switching to Paychex Flex

The pricing offered by Paychex with a 50% discount. In the end was not cheaper than intuit coupled with a bank of America account. I regretted the move.

Kanwal

Education Management, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed May 2020

Great product

Customer service is the only downside. Otherwise, we are happy with the system itself.

PROS

We used to rely on our accountant in the past. This is a great way to have access to anything at anytime. Another perk is that the employees are able to review their tax documents remotely as well.

CONS

This is not really related to the software itself, but the customer service continues to be an ongoing problem. God forbid if you receive a notice from EDD or IRS, you'll be chasing behind people to follow up. I wish whatever forms are submitted, we can have access to them from a particular page along with the outcomes.

Reason for choosing Paychex Flex

Price and everything being under one place

Reasons for switching to Paychex Flex

We switched our time entries to Paychex Flex too because Timesheets.com doesn't have a proper tracking system for paid time off.

Nadezhda

Information Technology and Services, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

Great Experience with Paychex Flex!

Overall, I had a great experience with Paychex Flex. It was easy to set up and use, and customer service was always available to help with any questions I had.

PROS

Paychex Flex makes it easy to manage payroll, taxes, and other administrative tasks. The user interface is intuitive and the customer service is excellent.

CONS

Paychex Flex can be expensive compared to other payroll software.

Reasons for switching to Paychex Flex

Paychex Flex is one of the most comprehensive payroll software solutions on the market. It offers a variety of features that are not available in other payroll software, such as employee self-service and tax filing. It also offers excellent customer service and an intuitive user interface.

Kelli

Utilities, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

My Paychex Flex Review

It's been a great experience using Paychex Flex, love how easy it is to use & also the helpful customer service agents.

PROS

How easily the software/app is to use & how very helpful their customer service agents are, also the price is inexpensive compared to other companies.

CONS

Their really is nothing that our company does not like about Paychex Flex, we love the ease of all of it.

Reason for choosing Paychex Flex

By reading reviews on both companies.

Reasons for switching to Paychex Flex

The pricing, wait times for customer service, & ease.

Teena

Business Supplies and Equipment, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2023

Powerful and feature-rich payroll and HR management software

PROS

Paychex Flex is its extensive scope of elements, which incorporates finance handling, time and participation following, benefits organization, and HR consistence. The product likewise offers a versatile application, which empowers representatives to see their compensation stubs, advantages, and time-off demands. Its easy to understand interface, which makes it simple for clients to explore and deal with their finance and HR errands. The product additionally gives broad customization choices, permitting organizations to fit their finance and HR cycles to meet their particular necessities.

CONS

sometimes programming can be delayed to load, and that the announcing usefulness could be more vigorous.

Marta

Computer Software, 201-500 employees

Used daily for less than 6 months

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed October 2016

Paychex Flex

Procured the total HRO package (payroll, 401k, FSA, Time & Attendance, HRIS, HR Compliance and HR Generalist). There is no HRIS compatibility with the Payroll system, one has to run separate reports. Anytime Paychex updates their website, links do not work to the other features and or issues occur. Example, PTO accrual stopped working properly so we had to start accruing PTO manually and users not properly redirected to their links in the Learning center. On the payroll side the support is a black hole. Specifically any state registrations that are not properly loaded by Paychex and result in state tax fees which do not get resolved without employer paying penalty. Numerous emails do not get acknowledged. The implementation process is juvenile and lacks complete project management scope. Overall communication and execution by Paychex is so poor, one finally stops being frustrated and simply begins search for better system, which we are doing.

PROS

Compliance. Nice to have employee handbook online and learning center for compliance training is also helpful. While Paychex payroll has strong workflow rules and meets general processing requirements, they make everything else so painful, therefore one could never recommend them. It would be like telling someone it's okay to cross a bridge that you know could collapse any moment and that you know is no longer maintained.

CONS

Assigned customer reps - unresponsive or not timely in responses until escalations. Paychex's lack of technology understanding - every time they upgrade they do not test what the impact to customer use and all their products. They had a big upgrade in late December 2015, their system was not accessible from early morning until the evening (end of year!). Multiple email and calls yielded no information. Finally at 4pm we get an email that they were experiencing problems and would be back live shortly. Who does that? While learning center is a nice to have, spent an hour giving feedback and nothing changed, e.g., the CA Manager Anti- Sexual harassment training is 2.5 hours all in one shot. Not standard for training needs - asked them to break into 4 modules so it would not be daunting to busy leaders....crickets.

Martin

Real Estate, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Comprehensive HR Solution with Some Room for Improvement

While there is room for improvement, Paychex Flex has been a valuable asset in managing my company's HR needs. The comprehensive features and modular design have saved me significant time and effort, allowing me to focus on growing my business. I look forward to future enhancements to the platform.

PROS

As a business owner, I appreciate how Paychex Flex simplifies HR management. The platform's all-in-one approach makes it easy to oversee payroll, recruitment, and employee information. The mobile app is particularly useful, enabling me to handle essential tasks even when I'm away from the office.

CONS

Despite its shortcomings, I believe Paychex Flex is a valuable tool for managing HR tasks. The modular design and comprehensive feature set have saved me a lot of time and effort. However, I do hope they will continue to refine the user experience and address the occasional technical issues.

Jessica

Pharmaceuticals, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed October 2022

User Friendly

I love that Paychex Flex is very user friendly.

PROS

I use Paychex Flex to clock in and out daily, check my time card, request time off and for retreiving an W2. I love that this portal is very user friendly. Nothing is hidden. You can easily find what you are looking for using the tabs on the side. You can also customize your home screen to display what you are needed. As soon as I login in I'm able to clock in and out, view how many hours of PTO I have as well as paystubs.

CONS

I would improve being able to have more widgets in the home screen so you are able to see your time card and attendance right on your home screen. It would be easier to track.

Anonymous

51-200 employees

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE