Because I am able to access the program no matter where I am, I am able to correct problems employees may have had forgetting to clock in. I don't have to be onsite to take care of problems. It makes so much easier to use the program.

Employees are aware that they are responsible for clocking in/out on the online application and if that doesn't happen then they need to notify me so I can keep their hours of compensation accurate. The system readily shows you who hasn't completed their time card which saves you time having to review punch cards, etc. It also allows you to keep track of PTO and allows for notation of how it was used. They system stores the data so you have it for future reference if you need it.

If you are unaware of what the program has to offer or cannot figure out how to use it, the CSRs are great and walk you through the program step by step so you can use it and/or learn to apply it to your business.

Overall PayClock has made my job tremendously easier when running pay period time cards. Totals all hours and is very accurate.

PayClock is very reliable and has excellent customer service when needed. Easily converts reports to PDF for printing and saving to the PC.

Not able to remove employees from the list if they leave the company. you can deactivate them but not delete? You are only able to input 4 punches in any given day.

They have the right idea but don't have enough resources to keep the software a smooth running machine. Customers will take reliability over bells and whistles with software. Supposedly they have been in business for 100 years but they won't be much longer if these crashing issues are persistent in the future.

When it's working, the website and software is fairly intuitive and has decent reports that I use for payroll. They have a mobile app available which comes in handy for our truckers who are always on the road and don't have the option to punch in at a physical Payclock terminal.

The past 2 payroll periods have been in jeopardy of being delayed because Payclock Online was down, and their website crashed. The most recent incident where the site was down, it took a day and a half to get back up and running.

Accuracy of punching and there is no employees that can swipe for each other. Cloud based with customizable views for the users that do the time controls, and the mobile app works fantastic.

First of all it is cloud based, which gives you the ease to login and work from any workstation, laptop, tablet. Their mobile app comes in very handy and has all the basic funtions for control of your staff punches and your own ability to view, modify, add notes. You cannot perform admkn functions from the mobile app, which is ok. Facescan clock

The facescan clocks go offline now and then, the polling of the info The facescan needs appropiate lighting to work perfect, we added a led light right above and worked.

My overall experience has been great! Easy to use has made processing payroll a breeze.

I like the ease of use as the administrator. It is very easy to navigate and make any adjustments that may be needed.

Sometimes my employees complain about the app not working. They usually have to delete the app and reinstall and it takes care of the problem.

Our experience with PayClock has been overall good. I think there could be some customer communication improvements, but overall the product works great and we have been pleased.

I love how easy this software is to use, and how great the reporting capabilities are.

I found it inconvenient that your "set up" appointment didn't include the parameters set up, like PTO accruals, report pulling, general instructions, etc. I felt like it would be most beneficial to learn how to not only set up a few test employees, but also how to use the software most efficiently, and for the capabilities that you need without having to call back customer support.

I love that this exports directly to Quick Books, making payroll go much faster on that end.

Customer service on this product is great. Whenever I call in, they are always happy to help by either walking me through the fix, or logging in remotely and fixing it for me. Plus I get help without being on hold for long periods of time.

The clock is sometimes slow to show what action happened (example-John Smith checked in) so employees are unsure it worked and run their cards multiple times.

Overall we are very happy with the service. We had a clock die on us after long and hard use. The Tech support was fantastic and the had us up and running quickly.

I like the ease of use. We deployed it over 2 years ago. The install was easy. The learning curve for users was very little.

We use the online version and I must say I have a hard time think of a negative

It is so easy to use - unfortunately after testing it out and getting excited about my techs in the field using it - My choice was overridden and they use a different program. Our office staff uses Lathem PayClock just not the online version.....I love the variety of reports available, much more so than the ones I am stuck with for our field service personnel.

It's a great product - easy to use, all the report varieties you could ever want. Love the proximity badges!

We wanted it to integrate with our other on-site pay clock with Lathem but it is one or the other.

The service is great reliable and easy to use. Payroll takes less time than prior system.

The software is intuitive and and easy to setup. Adding and terminating staff is just as easy and if you don't have much turnover the help center will walk you through the process

The initial software bugs seem to have disappeared. Cant say anything negative the engineers have listened to our feedback and made this very user friendly.

Support is amazing group!!! And 24/7 they help you solve your errors and or assist you in setting the entire system and how it works by itself or integrate it with other software. Once it is set up works like a charm and you can control so many features!!!!

Works Great with other software. Easily mapped in. Control where and how employees log in and out. Can automate breaks and salary as needed. Manual Overrides possible if need be and you can process reports for just about everything! It can even separate employees by job location and schedule.

Nothing really other than if you are importing into another software you must restart the Payclock software before the integration in a server environment.

Excellent.

The product works great. My employees can clock in easily with a card when the work at the office. They can also use the app when they work remote.

The software works as expected. I don't really have any complaints.

Overall very good

Easy to use report Quick correct punches Very good set up schedule Only issue there is no space to write SSN and employee exemptions

No space to write SSN or employees exemption

Very good experience with PayClock.

Ease of use. Dependable. Good customer service.

There is nothing about this software I don't like.

I have 4 time clocks linked to my on line account giving me easy access to all of my locations

I love that I can access my time clock from anywhere even from my phone!

Updates take a little longer then I would like

I've been very pleased with our PayClock Online. It's accurate, easy to use, and comes with great customer service.

I can access it from anywhere

Some reports don't work

your support team is friendly, helpful and outstanding service every time I call for assistant. I would highly recommend to other! Mahalo for your service...

Having employees use the app to clock in and clock out is so helpful to my daily operations.

Really do not have anything I don't like about the software.

The few times I have had to contact PayClock, I have always received a resolution with the initial contact.

This software is easy to use and has much more capability than we are utilizing now, but I am confident that the functionality will be there when we need it.

Sometimes I have to search for the functions that I infrequently use. A search function or user guide would be helpful above and beyond the training videos that are available.

Support has been patient and responsive when used. I have always received the help I need to keep the time clock/software working. Any issues have been resolved within about an hour or so of calling support.

It is easy to navigate, manage, and troubleshoot.

It was a challenge to figure out how to poll the time clock after a power outage, but not a big deal to navigate.

I have had a good experience with PayClock. Customer service particularly has always been helpful.

Simple to use for the every day functions

Reporting can be a bit cumbersome and the reports look amateur at best.

Great software to monitor payroll.

Easily keeps track of employees times in and out, can add to mulitple punches within the day.

If employee fails to punch in/out it resets the day and doesn't show accumulation of hours. As if the pucnh didn't exist.

its been great.

the non touch feature was the one that stands out to be great

the only thing I wish I was able to upload to the information to my payroll company.

When we were purchasing the time clocks, the service was excellent but when we had issues they couldn't assist us or they were not available.

Easy to use

Issues with the software, the downtime.