All PayClock Online Reviews
1-25 of 97 Reviews
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Jeanette
Individual & Family Services, 11 - 50 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed May 2021
Payclock is great
Phyllis
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
PayClock Saves Time
Because I am able to access the program no matter where I am, I am able to correct problems employees may have had forgetting to clock in. I don't have to be onsite to take care of problems. It makes so much easier to use the program.
PROSEmployees are aware that they are responsible for clocking in/out on the online application and if that doesn't happen then they need to notify me so I can keep their hours of compensation accurate. The system readily shows you who hasn't completed their time card which saves you time having to review punch cards, etc. It also allows you to keep track of PTO and allows for notation of how it was used. They system stores the data so you have it for future reference if you need it.
CONSIf you are unaware of what the program has to offer or cannot figure out how to use it, the CSRs are great and walk you through the program step by step so you can use it and/or learn to apply it to your business.
Mark
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
PayClock makes my job easy!
Overall PayClock has made my job tremendously easier when running pay period time cards. Totals all hours and is very accurate.
PROSPayClock is very reliable and has excellent customer service when needed. Easily converts reports to PDF for printing and saving to the PC.
CONSNot able to remove employees from the list if they leave the company. you can deactivate them but not delete? You are only able to input 4 punches in any given day.
Reason for choosing PayClock Online
Ease of use.
Brandon
Consumer Goods, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed August 2019
Payclock Online keeps crashing
They have the right idea but don't have enough resources to keep the software a smooth running machine. Customers will take reliability over bells and whistles with software. Supposedly they have been in business for 100 years but they won't be much longer if these crashing issues are persistent in the future.
PROSWhen it's working, the website and software is fairly intuitive and has decent reports that I use for payroll. They have a mobile app available which comes in handy for our truckers who are always on the road and don't have the option to punch in at a physical Payclock terminal.
CONSThe past 2 payroll periods have been in jeopardy of being delayed because Payclock Online was down, and their website crashed. The most recent incident where the site was down, it took a day and a half to get back up and running.
Reason for choosing PayClock Online
I was told by Solutions Consultant that Payclock Online was much more versatile and user friendly than their desktop version. The unfortunate thing is that we didn't have any issues with the desktop version, but like most companies, they figured out they can make more money selling it as a subscription based service, and cut all support to the desktop version. Kind of wish I had my desktop version back, even if it was without support.
Marc
Hospitality, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Good software and clocks, very much online and good.
Accuracy of punching and there is no employees that can swipe for each other. Cloud based with customizable views for the users that do the time controls, and the mobile app works fantastic.
PROSFirst of all it is cloud based, which gives you the ease to login and work from any workstation, laptop, tablet. Their mobile app comes in very handy and has all the basic funtions for control of your staff punches and your own ability to view, modify, add notes. You cannot perform admkn functions from the mobile app, which is ok. Facescan clock
CONSThe facescan clocks go offline now and then, the polling of the info The facescan needs appropiate lighting to work perfect, we added a led light right above and worked.
Jennifer
Construction, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Overall Great Product
My overall experience has been great! Easy to use has made processing payroll a breeze.
PROSI like the ease of use as the administrator. It is very easy to navigate and make any adjustments that may be needed.
CONSSometimes my employees complain about the app not working. They usually have to delete the app and reinstall and it takes care of the problem.
Reason for choosing PayClock Online
Price
Reasons for switching to PayClock Online
They software was terrible, It would take hours to process time cards and wasn't uploading punches.
Blair
Machinery, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
New User
Our experience with PayClock has been overall good. I think there could be some customer communication improvements, but overall the product works great and we have been pleased.
PROSI love how easy this software is to use, and how great the reporting capabilities are.
CONSI found it inconvenient that your "set up" appointment didn't include the parameters set up, like PTO accruals, report pulling, general instructions, etc. I felt like it would be most beneficial to learn how to not only set up a few test employees, but also how to use the software most efficiently, and for the capabilities that you need without having to call back customer support.
Reason for choosing PayClock Online
T-sheets seemed to be more geared toward billing employees.
Reasons for switching to PayClock Online
Reporting with Time Clock was not sufficient
Susan
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Great customer service
I love that this exports directly to Quick Books, making payroll go much faster on that end.
PROSCustomer service on this product is great. Whenever I call in, they are always happy to help by either walking me through the fix, or logging in remotely and fixing it for me. Plus I get help without being on hold for long periods of time.
CONSThe clock is sometimes slow to show what action happened (example-John Smith checked in) so employees are unsure it worked and run their cards multiple times.
Mike
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Great Product with Great Tech Support
Overall we are very happy with the service. We had a clock die on us after long and hard use. The Tech support was fantastic and the had us up and running quickly.
PROSI like the ease of use. We deployed it over 2 years ago. The install was easy. The learning curve for users was very little.
CONSWe use the online version and I must say I have a hard time think of a negative
Reason for choosing PayClock Online
we had payclock for years and switched to the online version . We are very happy with that move.
Audra
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2016
I love this software
It is so easy to use - unfortunately after testing it out and getting excited about my techs in the field using it - My choice was overridden and they use a different program. Our office staff uses Lathem PayClock just not the online version.....I love the variety of reports available, much more so than the ones I am stuck with for our field service personnel.
PROSIt's a great product - easy to use, all the report varieties you could ever want. Love the proximity badges!
CONSWe wanted it to integrate with our other on-site pay clock with Lathem but it is one or the other.
Brian
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Time Clock
The service is great reliable and easy to use. Payroll takes less time than prior system.
PROSThe software is intuitive and and easy to setup. Adding and terminating staff is just as easy and if you don't have much turnover the help center will walk you through the process
CONSThe initial software bugs seem to have disappeared. Cant say anything negative the engineers have listened to our feedback and made this very user friendly.
Kelli
Glass, Ceramics & Concrete, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2017
Works great with QuickBooks!!!
Support is amazing group!!! And 24/7 they help you solve your errors and or assist you in setting the entire system and how it works by itself or integrate it with other software. Once it is set up works like a charm and you can control so many features!!!!
PROSWorks Great with other software. Easily mapped in. Control where and how employees log in and out. Can automate breaks and salary as needed. Manual Overrides possible if need be and you can process reports for just about everything! It can even separate employees by job location and schedule.
CONSNothing really other than if you are importing into another software you must restart the Payclock software before the integration in a server environment.
Chad
Internet, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Very Helpful
Excellent.
PROSThe product works great. My employees can clock in easily with a card when the work at the office. They can also use the app when they work remote.
CONSThe software works as expected. I don't really have any complaints.
Mike
Hospitality, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Easy to use
Overall very good
PROSEasy to use report Quick correct punches Very good set up schedule Only issue there is no space to write SSN and employee exemptions
CONSNo space to write SSN or employees exemption
Reason for choosing PayClock Online
Easy option
Reasons for switching to PayClock Online
Easy option
Lorna
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
PayClock Review
Very good experience with PayClock.
PROSEase of use. Dependable. Good customer service.
CONSThere is nothing about this software I don't like.
Reason for choosing PayClock Online
PayClock in use when I started working here.
Janet
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Time clock at your finger tips!
I have 4 time clocks linked to my on line account giving me easy access to all of my locations
PROSI love that I can access my time clock from anywhere even from my phone!
CONSUpdates take a little longer then I would like
Tracey
Machinery, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Very Pleased with PayClock Online
I've been very pleased with our PayClock Online. It's accurate, easy to use, and comes with great customer service.
PROSI can access it from anywhere
CONSSome reports don't work
Allea
Wholesale, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
Excellent Service
your support team is friendly, helpful and outstanding service every time I call for assistant. I would highly recommend to other! Mahalo for your service...
michael
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Efficient and easy access
Having employees use the app to clock in and clock out is so helpful to my daily operations.
CONSReally do not have anything I don't like about the software.
Paula
Individual & Family Services, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Effective Time Clock System
The few times I have had to contact PayClock, I have always received a resolution with the initial contact.
PROSThis software is easy to use and has much more capability than we are utilizing now, but I am confident that the functionality will be there when we need it.
CONSSometimes I have to search for the functions that I infrequently use. A search function or user guide would be helpful above and beyond the training videos that are available.
Reason for choosing PayClock Online
The functionality and the price.
Ryan
Public Relations and Communications, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Easy to Use
Support has been patient and responsive when used. I have always received the help I need to keep the time clock/software working. Any issues have been resolved within about an hour or so of calling support.
PROSIt is easy to navigate, manage, and troubleshoot.
CONSIt was a challenge to figure out how to poll the time clock after a power outage, but not a big deal to navigate.
Jake
Oil & Energy, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2020
My Review
I have had a good experience with PayClock. Customer service particularly has always been helpful.
PROSSimple to use for the every day functions
CONSReporting can be a bit cumbersome and the reports look amateur at best.
Stacy
Hospitality, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
User friendly
Great software to monitor payroll.
PROSEasily keeps track of employees times in and out, can add to mulitple punches within the day.
CONSIf employee fails to punch in/out it resets the day and doesn't show accumulation of hours. As if the pucnh didn't exist.
linda
Automotive, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
The best softwave and very user friendly
its been great.
PROSthe non touch feature was the one that stands out to be great
CONSthe only thing I wish I was able to upload to the information to my payroll company.
Linda
Banking, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2017
Lathem Time Clocks
When we were purchasing the time clocks, the service was excellent but when we had issues they couldn't assist us or they were not available.
PROSEasy to use
CONSIssues with the software, the downtime.