PayFocus software


22 reviews(4.5/5)
22 reviews(4.5/5)

PayFocus from Benefitmall is an online payroll and HR software that gives businesses compliant tax processing, support, and the ability to manage HR tasks from one platform. The software offers personnel tracking and on boarding. The software is cloud-based so that administrators can access payroll functions remotely and ensure that employees are paid on time and accurately.

PayFocus lets users import time clock files and has a self-service portal where employees can view and download their personal data, paystubs, and other information saved in the system. The software key features include advanced report writing, new hire reporting, direct deposit capabilities, and on-site manual check writing. Employers can track benefit accruals, and employees can view their compensation information via an employee self-service portal.

The system’s functionalities include goal management, compensation management, time and attendance, and employee scheduling. The product works with smaller companies in almost all industries and is Mac and Windows compatible. The software integrates with other internal systems, Benefitmall software products, and third party partners.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

22 Reviews of PayFocus

Showing 1 - 20 of 22

Start your review of PayFocus

Click to start
  • Krissa from Del Sol Research Management, LLC

    March 2018

    Extremely easy to use and wonderful set up for both employer and employee!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love that it allows easy access and understanding of tax processing, support, and the ability to manage HR tasks all from one place! Its perfect for our small business.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Maribell from Trellis

    October 2017

    easy and organized

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I enjoy a website that is easy to navigate through and not overwhelming, just straight to the point, no hassles

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rosemary from Del Sol Research Management, LLC

    Number of employees: 2-10 employees

    July 2017

    Needed a simple and cost effective payroll system for our small company.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use, more affordable than some payroll companies.

    Pros

    Ease of use once properly trained. Simple and uncomplicated interface and provides all we need for our small company efficiently.

    Cons

    A few stumbling blocks in the first 3 months as new situations arose with employees. Not all were covered in the training, but online help was most efficient in solving issues on the spot.

    Review Source: Capterra
  • Tricia from Mid Valley Foods, Inc.

    Specialty: Other

    Number of employees: 11-50 employees

    May 2017

    Automated timecards are wonderful!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I've been well taken care of along the way.

    Pros

    I have access to all my payroll records at my fingertips.
    Reports are easy to run.
    Support has been great when I need help.

    Cons

    It's taking some time to get everything running smoothly adding the TimeFocus. But the PayFocus got going very quickly.
    It has been an adjustment with a few glitches along the way but there are enough people I can attempt to contact for help that I always get help and my problems get resolved.

  • Melissa from Baystate Restoration Group, LLC

    Number of employees: 11-50 employees

    April 2017

    Made payroll a breeze

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Payfocus has allowed payroll to be slightly less of a hassle. (I mean, who LIKES to process payroll?) I have access to view each employee's personal information. Changing status or information is a breeze. I LOVE that the reports are so easy to access and online chat is always available to help if needed. We have had a few issues in the past and the most recent took MONTHS to correct. I am not even sure if they made the necessary adjustments correctly but after such a long period, we just wanted closure. I spoke to multiple persons in customer support and even spoke to a few in management positions. After continuous calling and complaining, I finally arrived to one CSR that took the problem and evaluated with me, and did her hardest to correct the problem. She also mentioned that they were upgrading their software and that similar problems should not reoccur. All in all, GREAT SOFTWARE, and decent customer support. I have had worse experiences so I have to say that I appreciate that I could actually speak to someone that is in this country, preventing a language barrier, and that you don't have to enter a multitude of prompts and wait an eternity to speak to someone. Phone calls are answered fairly rapidly.

    Review Source: Capterra
  • Lorraine from SPJA

    Specialty: Non-Profit

    Number of employees: 11-50 employees

    October 2016

    Needs better customer support & reporting

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If you're not familiar with Crystal reports the reporting is a bit difficult to navigate through. I'm typically getting complaints from my finance department as to the poor reporting from the system and corrections to the reports take more time and effort for an automated system. As for a payroll administrator, it handles all the functionality I need it to, but I agree the reports are a bit much to filter through appropriately. Customer service can take more than 1 business day to respond to inquiries which is difficult in obtaining immediate responses/answers.

    Pros

    Basic functionality

    Cons

    Reporting/Customer Service.

  • Stephen from Grabner Benefits

    Number of employees: 2-10 employees

    August 2016

    It doesn't get easier than this!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My previous payroll company was changing employees every month and was constantly calling me to "up sell". Since I have been with Benefit Mall Payroll, I have had the same point of contact and only the most prompt responses to any concerns.

    Pros

    Ease of use. I don't have the time to learn a complex payroll system.. The Benefit mall payroll system is easy to use and understand.

    Cons

    I received some tax notices during the transfer of payroll companies. However, I simply emailed the notices to the tax department and they settled all of the issues and sent verifications of each step for my records.

    Review Source: Capterra
  • Janet from Maple City Animal Hospital

    Number of employees: 11-50 employees

    August 2016

    Great customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's been easy from the start & I've enjoyed the personal touch from David, one of the online customer support guys. He's great!

    Review Source: Capterra
  • Frank from Bren Enterprises Inc dba The UPS Store 1391

    Number of employees: 2-10 employees

    August 2016

    I love my new payroll service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I recently switched from another payroll service. The switch was driven by cost. What has impressed me most about Benefit Mall is that I am getting every bit as good a service both in terms of customer support and online efficiency and ease of use. All this while saving $1800 a yaer in service fees. This makes me very happy I switched to Benefit Mall

    Pros

    I am not a tech savvy person, so I would say the ease of use is the biggest thing for me so far. Just login, enter the data and you are good to go. Reports are easy to access as well

    Cons

    None that I can think of.

    Review Source: Capterra
  • Felipe from Fulgencio Law, PLLC

    Number of employees: 2-10 employees

    August 2016

    Great Company, Outstanding Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our small law firm was handling its payroll in house for the past three years. We switched to BenefitMall and have never looked back. The online portal is extremely intuitive and easy to use, but small issues do arise - particularly for folks who are new to the system. When that happens, US-based customer service reps are only a quick phone call away.

    Pros

    Easy to use, great customer service.

    Cons

    N/A

    Review Source: Capterra
  • Emily from Taylor's Gift Foundation

    Number of employees: 2-10 employees

    August 2016

    Taylor's Gift Foundation is a happy client!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have had a great experience so far with an easy and seamless transition. The on-boarding has been great!

    Pros

    Ease for the customer and great customer service if we ever have any questions.

    Cons

    We have not found any cons to date.

    Review Source: Capterra
  • Margaret from Rapid Title Services, Inc.

    Number of employees: 2-10 employees

    August 2016

    My payroll transfer experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I was referred to the payroll system by KeyBank. They made it sound like it was another fine service offered by Key.

    Pros

    Entering in the payroll

    Cons

    It seems like every time i enter in the payroll some little issue arrives, like people that had no issues last week suddenly are coming up as not entered into Workmen s Comp correctly, or not labeled properly or one of the tax selections are missing. (All 3 three happened at different payroll process weeks).

    Review Source: Capterra
  • Tracie from Frontera Cattle Co. II, LLC

    Number of employees: 11-50 employees

    August 2016

    BenefitMall Payroll

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to use website, easy access and self explanatory. Provides any information that I need about our payroll...

    Pros

    Self explanitory

    Cons

    No cons that I have encountered...

    Review Source: Capterra
  • Tammy from Lakeway Animal Hospital

    Number of employees: 11-50 employees

    August 2016

    BenefitMall Payroll Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been very pleased with my interaction with BenefitMall. The knowledge and courtesy has been a plus in my learning of the payroll system. Our account representative is one of the best I have dealt with.

    Pros

    It is a user friendly system

    Cons

    It times out quicker than I would like.

    Review Source: Capterra
  • Hannah from Law Offices of KS&F

    April 2016

    Great Service

    Ease-of-use
    Quality
    Support

    I have been very pleased with BenefitMall. Our payroll specialist is extremely helpful and always responds to any questions or requests I have right away. Our payroll is accurate and our office loves knowing we can count on BenefitMall! Thank you!

    Review Source: Capterra
  • Shannon from Paccom Realty Advisors Inc

    April 2016

    Their software ROCKS!!!

    Ease-of-use
    Quality
    Support

    I've been working with BenefitMall since Oct 2014. I was kind of thrown into working with payroll at my company and was very nervous about it at the time. However, it has been a wonderful experience, everyone was VERY helpful and patient with me during my learning curve. Anytime I have a problem their CS is on top of it and have helped me and our company time and time again!!

    Review Source: Capterra
  • Courtney from World Care

    April 2016

    Great online platform

    Ease-of-use
    Quality
    Support

    Pros: easy to use online platform- easy to update employee profiles/ if you have an issues your specific account rep can directly help you instead of going through 45 dial tone options/ account rep is always available, friendly and accommodating Cons: The journal report from each pay period could be formatted differently. Just my personal preference to have it more reader friendly, some people don't read payroll reports regularly.

    Review Source: Capterra
  • Jim from Legacy Print Group

    April 2016

    Very User Friendly

    Ease-of-use
    Quality
    Support

    It is easy to use. If I need information from an old report I can access it quicker online than pulling it from the hard copy files.

    Review Source: Capterra
  • Darla from Office Solutions & Services

    April 2016

    Easy to use - fast response time from our customer service rep

    Ease-of-use
    Quality
    Support

    We have been using this payroll platform for many years. It is easy to use. There are a few functions that require the customer service rep to do for us, but as of late, their response has been very quick so it is not an issue.

    Review Source: Capterra
  • Jadrian from Legacy Chiropractic

    April 2016

    User friendly and awesome customer care!

    Ease-of-use
    Quality
    Support

    I have had a great experience with Payfocus! I am not very tech savy and have found it very easy! The customer care over the phone, in person, and via their online chat has been very helpful and went out of their way to help me navigate anything I couldn't figure out myself. We just filed our taxes and it was a breeze! It was great to have access to all the reports we needed. I am very pleased with Payfocus!

    Review Source: Capterra
Do you use PayFocus?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 675-2849