PayFocus from Benefitmall is an online payroll and HR software that gives businesses compliant tax processing, support, and the ability to manage HR tasks from one platform. The software offers personnel tracking and on boarding. The software is cloud-based so that administrators can access payroll functions remotely and ensure that employees are paid on time and accurately.

PayFocus lets users import time clock files and has a self-service portal where employees can view and download their personal data, paystubs, and other information saved in the system. The software key features include advanced report writing, new hire reporting, direct deposit capabilities, and on-site manual check writing. Employers can track benefit accruals, and employees can view their compensation information via an employee self-service portal.

The system’s functionalities include goal management, compensation management, time and attendance, and employee scheduling. The product works with smaller companies in almost all industries and is Mac and Windows compatible. The software integrates with other internal systems, Benefitmall software products, and third party partners.



24 Reviews of PayFocus

Overall rating

4.58 / 5 stars

Filters:

Showing 1 - 20 of 24 reviews

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Very Organized from an employee point of view

We have been much more organized with our details around pay being kept in a central location

Pros

BenefitMall PayFocus has functioned as great HR software for our organization of just over 200 employees. Details are communicated via the BenefitMall portal which cuts down on e-mail questions to the human resources department and allows for a more efficient work environment. Pay details are posted, download paycheck details, tax information can be posted securely, direct deposit details and address locations, all in one place.

Cons

We have run into certain times where the processing tends to be slow around peak times, however, we could also do a better job submitting payroll details earlier to avoid this.

November 2018

Andrea from Our Village Children's Academy

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Good Product

Pros

I really like some of the features such as being able to have access to our information,

Cons

One of things I dislike is that the navigation menus or tabs are often confusing

March 2018

Krissa from Del Sol Research Management, LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Extremely easy to use and wonderful set up for both employer and employee!

Pros

I love that it allows easy access and understanding of tax processing, support, and the ability to manage HR tasks all from one place! Its perfect for our small business.

October 2017

Maribell from Trellis

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

easy and organized

Pros

I enjoy a website that is easy to navigate through and not overwhelming, just straight to the point, no hassles

July 2017

Rosemary from Del Sol Research Management, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

July 2017

Needed a simple and cost effective payroll system for our small company.

Ease of use, more affordable than some payroll companies.

Pros

Ease of use once properly trained. Simple and uncomplicated interface and provides all we need for our small company efficiently.

Cons

A few stumbling blocks in the first 3 months as new situations arose with employees. Not all were covered in the training, but online help was most efficient in solving issues on the spot.

May 2017

Tricia from Mid Valley Foods, Inc.

Company Size: 11-50 employees


Ease-of-use

4 of 5

Functionality

4 of 5

May 2017

Automated timecards are wonderful!

I've been well taken care of along the way.

Pros

I have access to all my payroll records at my fingertips.
Reports are easy to run.
Support has been great when I need help.

Cons

It's taking some time to get everything running smoothly adding the TimeFocus. But the PayFocus got going very quickly.
It has been an adjustment with a few glitches along the way but there are enough people I can attempt to contact for help that I always get help and my problems get resolved.

April 2017

Melissa from Baystate Restoration Group, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

April 2017

Made payroll a breeze

Payfocus has allowed payroll to be slightly less of a hassle. (I mean, who LIKES to process payroll?) I have access to view each employee's personal information. Changing status or information is a breeze. I LOVE that the reports are so easy to access and online chat is always available to help if needed. We have had a few issues in the past and the most recent took MONTHS to correct. I am not even sure if they made the necessary adjustments correctly but after such a long period, we just wanted closure. I spoke to multiple persons in customer support and even spoke to a few in management positions. After continuous calling and complaining, I finally arrived to one CSR that took the problem and evaluated with me, and did her hardest to correct the problem. She also mentioned that they were upgrading their software and that similar problems should not reoccur. All in all, GREAT SOFTWARE, and decent customer support. I have had worse experiences so I have to say that I appreciate that I could actually speak to someone that is in this country, preventing a language barrier, and that you don't have to enter a multitude of prompts and wait an eternity to speak to someone. Phone calls are answered fairly rapidly.

October 2016

Lorraine from SPJA

Company Size: 11-50 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

3 of 5

October 2016

Needs better customer support & reporting

If you're not familiar with Crystal reports the reporting is a bit difficult to navigate through. I'm typically getting complaints from my finance department as to the poor reporting from the system and corrections to the reports take more time and effort for an automated system. As for a payroll administrator, it handles all the functionality I need it to, but I agree the reports are a bit much to filter through appropriately. Customer service can take more than 1 business day to respond to inquiries which is difficult in obtaining immediate responses/answers.

Pros

Basic functionality

Cons

Reporting/Customer Service.

August 2016

Stephen from Grabner Benefits

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

It doesn't get easier than this!

My previous payroll company was changing employees every month and was constantly calling me to "up sell". Since I have been with Benefit Mall Payroll, I have had the same point of contact and only the most prompt responses to any concerns.

Pros

Ease of use. I don't have the time to learn a complex payroll system.. The Benefit mall payroll system is easy to use and understand.

Cons

I received some tax notices during the transfer of payroll companies. However, I simply emailed the notices to the tax department and they settled all of the issues and sent verifications of each step for my records.

August 2016

Janet from Maple City Animal Hospital

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Great customer service!

It's been easy from the start & I've enjoyed the personal touch from David, one of the online customer support guys. He's great!

August 2016

Frank from Bren Enterprises Inc dba The UPS Store 1391

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

I love my new payroll service

I recently switched from another payroll service. The switch was driven by cost. What has impressed me most about Benefit Mall is that I am getting every bit as good a service both in terms of customer support and online efficiency and ease of use. All this while saving $1800 a yaer in service fees. This makes me very happy I switched to Benefit Mall

Pros

I am not a tech savvy person, so I would say the ease of use is the biggest thing for me so far. Just login, enter the data and you are good to go. Reports are easy to access as well

Cons

None that I can think of.

August 2016

Felipe from Fulgencio Law, PLLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Great Company, Outstanding Customer Service

Our small law firm was handling its payroll in house for the past three years. We switched to BenefitMall and have never looked back. The online portal is extremely intuitive and easy to use, but small issues do arise - particularly for folks who are new to the system. When that happens, US-based customer service reps are only a quick phone call away.

Pros

Easy to use, great customer service.

Cons

N/A

August 2016

Emily from Taylor's Gift Foundation

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Taylor's Gift Foundation is a happy client!

We have had a great experience so far with an easy and seamless transition. The on-boarding has been great!

Pros

Ease for the customer and great customer service if we ever have any questions.

Cons

We have not found any cons to date.

August 2016

Margaret from Rapid Title Services, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

August 2016

My payroll transfer experience

I was referred to the payroll system by KeyBank. They made it sound like it was another fine service offered by Key.

Pros

Entering in the payroll

Cons

It seems like every time i enter in the payroll some little issue arrives, like people that had no issues last week suddenly are coming up as not entered into Workmen s Comp correctly, or not labeled properly or one of the tax selections are missing. (All 3 three happened at different payroll process weeks).

August 2016

Tracie from Frontera Cattle Co. II, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

BenefitMall Payroll

Easy to use website, easy access and self explanatory. Provides any information that I need about our payroll...

Pros

Self explanitory

Cons

No cons that I have encountered...

August 2016

Tammy from Lakeway Animal Hospital

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2016

BenefitMall Payroll Review

I have been very pleased with my interaction with BenefitMall. The knowledge and courtesy has been a plus in my learning of the payroll system. Our account representative is one of the best I have dealt with.

Pros

It is a user friendly system

Cons

It times out quicker than I would like.

April 2016

Hannah from Law Offices of KS&F

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

April 2016

Great Service

I have been very pleased with BenefitMall. Our payroll specialist is extremely helpful and always responds to any questions or requests I have right away. Our payroll is accurate and our office loves knowing we can count on BenefitMall! Thank you!

April 2016

Shannon from Paccom Realty Advisors Inc

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

April 2016

Their software ROCKS!!!

I've been working with BenefitMall since Oct 2014. I was kind of thrown into working with payroll at my company and was very nervous about it at the time. However, it has been a wonderful experience, everyone was VERY helpful and patient with me during my learning curve. Anytime I have a problem their CS is on top of it and have helped me and our company time and time again!!

April 2016

Courtney from World Care

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

April 2016

Great online platform

Pros: easy to use online platform- easy to update employee profiles/ if you have an issues your specific account rep can directly help you instead of going through 45 dial tone options/ account rep is always available, friendly and accommodating Cons: The journal report from each pay period could be formatted differently. Just my personal preference to have it more reader friendly, some people don't read payroll reports regularly.

April 2016

Jim from Legacy Print Group

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

April 2016

Very User Friendly

It is easy to use. If I need information from an old report I can access it quicker online than pulling it from the hard copy files.