PayFocus
PayFocus
About PayFocus
PayFocus from Benefitmall is an online payroll and HR software that gives businesses compliant tax processing, support, and the ability to manage HR tasks from one platform. The software offers personnel tracking and on boarding. The software is cloud-based so that administrators can access payroll functions remotely and ensure that employees are paid on time and accurately.
PayFocus lets users import time clock files and has a self-service portal where employees can view and download their personal data, paystubs, and other information saved in the system. The software key features include advanced report writing, new hire reporting, direct deposit capabilities, and on-site manual check writing. Employers can track benefit accruals, and employees can view their co...
Awards and Recognition
FrontRunner 2017
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
Other Top Recommended Human Resources Software
Most Helpful Reviews for PayFocus
1 - 5 of 29 Reviews
Krissa
Verified reviewer
Used daily for less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Extremely easy to use and wonderful set up for both employer and employee!
PROS
I love that it allows easy access and understanding of tax processing, support, and the ability to manage HR tasks all from one place! Its perfect for our small business.
Melissa
Construction, 11-50 employees
Used weekly for less than 2 years
Review Source: Capterra
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed April 2017
Made payroll a breeze
Payfocus has allowed payroll to be slightly less of a hassle. (I mean, who LIKES to process payroll?) I have access to view each employee's personal information. Changing status or information is a breeze. I LOVE that the reports are so easy to access and online chat is always available to help if needed. We have had a few issues in the past and the most recent took MONTHS to correct. I am not even sure if they made the necessary adjustments correctly but after such a long period, we just wanted closure. I spoke to multiple persons in customer support and even spoke to a few in management positions. After continuous calling and complaining, I finally arrived to one CSR that took the problem and evaluated with me, and did her hardest to correct the problem. She also mentioned that they were upgrading their software and that similar problems should not reoccur. All in all, GREAT SOFTWARE, and decent customer support. I have had worse experiences so I have to say that I appreciate that I could actually speak to someone that is in this country, preventing a language barrier, and that you don't have to enter a multitude of prompts and wait an eternity to speak to someone. Phone calls are answered fairly rapidly.
Veronica
Insurance, 2-10 employees
Used daily for less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2021
Hands down the worst payroll company
It was overall a very negative experience.
PROSBasically nothing. It was very unintuitive, but I guess it was cheap.
CONSHands down the worst the user interface I've ever encountered. It's just terrible.
Anonymous
51-200 employees
Used weekly for more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2018
Very Organized from an employee point of view
We have been much more organized with our details around pay being kept in a central location
PROSBenefitMall PayFocus has functioned as great HR software for our organization of just over 200 employees. Details are communicated via the BenefitMall portal which cuts down on e-mail questions to the human resources department and allows for a more efficient work environment. Pay details are posted, download paycheck details, tax information can be posted securely, direct deposit details and address locations, all in one place.
CONSWe have run into certain times where the processing tends to be slow around peak times, however, we could also do a better job submitting payroll details earlier to avoid this.
Mira
Farming, 51-200 employees
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Past User Review
I enjoyed using PayFocus and the customer service staff was great!
PROSIt was easy to use and the customer service support for software was great.
CONSThe reporting feature was very limited and there were other things it could do.
Reason for choosing PayFocus
I was not involved in the selection process.
