Overall customer rating: Customer rating:
Recommended by: Recommended by:
50% of users
60% of users
Operating Systems: Operating Systems:
Mobile compatibility: Mobile compatibility:
Deployment: Deployment:
Target customer size: Target customer size:
Most positive review: Most positive review:
“It’s easy to use and instant. Just a few clicks and things are paid.”
“The software is easy to use and the Paychex team is incredibly knowledgeable, helpful and friendly.”
Most negative review: Most negative review:
“Where do I start?? Their support is terrible. Customer support doesn't even know their own product, and the user interface is horrible. Not intuitive at all.”
“There is nothing I can think of that I like about Paychex.”
Pricing:
How it's priced: How it's priced:
Paylocity is a cloud-based solution. You pay a monthly subscription fee.
Paychex Flex is a cloud-based solution. You pay a monthly subscription count fee.
Contract term: Contract term:
Paylocity requires no contract for cloud-based deployment.
Paychex Flex requires no contract for cloud-based deployment.
Upfront costs: Upfront costs:
No upfront fees.
Additional fees apply for implementation. This could include special integrations, customizations and data migration.
Recurring costs: Recurring costs:
Fees apply for add-ons and usage upgrades.
Fees apply for add-ons and usage upgrades.
Applications:
Ease of Use:
Overall customer rating: Customer rating:
Most positive review: Most positive review:
“Paylocity Web Pay is so easy. I love the fact I have access to this portal from anywhere. Employees can easily find their way around.”
“The interface was nice and user friendly. Generally I was able to find what I needed relatively easy. They also have the ability to store a lot of necessary file information which is great to reference back to.”
Most negative review: Most negative review:
“It’s not always intuitive how to navigate.”
“There are constant glitches and it goes down all the time. It cannot be used from a mobile device and is not compatible with all browsers.”
Support:
Overall customer rating: Customer rating:
Most positive review: Most positive review:
“The customer support is great. Whenever I have a question or issue it gets resolved promptly with a simple call to the support line.”
“The Paychex team is incredibly knowledgeable, helpful, and friendly.”
Most negative review: Most negative review:
“We have had an ongoing issue that has not been corrected in a very timely manner. We have had to communicate the problem to them repeatedly.”
“It is very difficult to get in touch, and when we do, they do not know anything.”
Phone support: Phone support:
24/7, toll-free support included in subscription fee.
24/7, toll-free support included in subscription fee.
Online case submission: Online case submission:
Online case submission included in subscription fee.
Online case submission not offered.
Online support options: Online support options:
FAQ Page provided. Paylocity clients also get a dedicated account manager who provides additional support.
Help website and knowledge base included in subscription fee.
Training: Training:
“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.
“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.
* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.
