Payroll City Software

Payroll City Software

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About Payroll City

Payroll City’s goal is to provide the peace of mind and security that comes with working with a trusted payroll partner. Payroll City’s fully supported payroll platform can handle simple and complex payroll situations. The staff acts as an extension of your team, answering calls, texts, and emails promptly and courteously. Payroll City calculates taxes in all 50 states, employee onboarding, garnishments, certified payrolls, union dues, HSA payments, ACA compliance and more. Payroll City also supports custom formulas, making it capable of handling almost every payroll situation. For more robust and accurate reporting capabilities, users can choose to import payroll data from Excel, Payroll City’s integrated web-based time clock, or pre-built integrations with ...

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Payroll City User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 15 reviews

Heidi

Verified reviewer

Company size: 2-10 employees

Industry: Executive Office

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2019

Payroll City

I have worked with Payroll City for almost twelve years, and had numerous individual payrolls for multiple businesses. I can access the site and their software easily, even from my smartphone. Every time I call for support, a real live human being answers the phone and helps in any way I need. Their reporting on behalf of my payroll has never been in error with Government agencies. (With the larger payroll companies, there were errors periodically and I could not get the support I needed.) That was the initial reason I switched to Payroll City and still am pleased with that choice all of these years later.

Pros

I can easily make changes and updates to our payroll as well as access past records when necessary. The reports are clear and easy to interpret. Access from my smartphone is a plus when I'm not near my computer or when traveling.

Cons

Accessing certain reports is challenging for me, however, I believe that is mostly my lack of tech knowledge. If I don't use a feature often, and it is not familiar to me, I have difficulty navigating to a specific report. However, all it takes is a phone call to walk me through the process to access what I need.

Mikie

Verified reviewer

Company size: 11-50 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2019

Software Review

Payroll City Is Great Any Problems We Have Either Our Fault Or Theirs We Call And They Do Whatever They Need To Fix The Issue!

Pros

Easy To Use! Employee's Have Access To All There Information They Need For Taxes, Easy To Upload Payroll! Great System Great Company!

Cons

Don't Really See Any Cons With This Software Or Company!

Natalie

Company size: 11-50 employees

Industry: Insurance

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
2

Functionality

out of 5

March 2019

FFHR Review

Pros

The software is overall user friendly. Has an easy navigating look.

Cons

The system is lacking several bells and whistles. Not a lot of payroll reports available, had to create several on our own to satisfy client needs. Did not feel it could handle large clients but might be a good fit for small simple clients.

Response from Payroll City

Thank you for your feedback, Natalie! We will use your remarks to improve our product and continue to make it better. We sincerely appreciate your business.

Replied April 2019

Nichole

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2019

Amazing platform & service!!!!

The support is really amazing. They are incredibly responsive by email or by phone. They really go above and beyond to make it a great experience.

Pros

Payroll City does everything I need. The platform really knows how to "talk" to my accounting software and spits out reports that are exactly what I need. It integrates really well with ERP and timekeeping systems - we don't lose data during the transfer in or out of payroll, like you do with other systems.

Cons

There is a slight learning curve in order to get it to work the way we need it to, but their staff is ready and willing to help talk it through.

Lynne

Company size: 51-200 employees

Industry: Food & Beverages

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2019

Payroll City Review

We've had a great experience with Payroll City - we started with them many years ago and were the first to use a Mac system with their software - any issues we've had they were fixed right away. Great customer service and their software is very easy to use.

Pros

The software is easy to use and the many report options.

Cons

When entering in payroll hours, there is an up/down scrolling option, if you don't click off that spot it can change the hours up or down.