All Payroll Mate Reviews

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Brenda

Construction, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2017

Wonderful software product

I have been using Payroll Mate for a few years in my business and other firms that I do payroll and 1099's for. What a wonderful product. The easiness of using the product is the best I have found. I have only had to call support a couple of times over this course of time and found them to be wonderful and of course get me up and running quickly. I would highly recommend to use this product. I wish more software would run this easy and accurately. A plus to this - just your annual fee and your done. No monthly fees to use their software. Highly recommend this product to businesses that have the responsibility of payroll. I give them an A+++.

PROS

No monthly fees, easiness of use. Even a lay person can learn this.

CONS

I have found that bringing it into Quickbooks is a little tricky. Since I'm experienced in payroll I just bring it into my Quickbooks ledger manual and it works great.

Janet

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2018

Payroll Mate makes payroll almost easy.

PROS

Payroll Mate is so easy to use. It is easy to set up. The reports are thorough. It is pretty much a no-frills program which makes it less complicated than some. There is a yearly fee - which gives you an entirely new program - but the transition is painless. The data from the previous year automatically transfers over so no new data input. The direct deposit function is great and easy to use too.

CONS

There are a few little things that I wish the software did. One of them is the ability to email check stubs to all of the employees at once when you are using direct deposit. Having to either print check stubs and distribute them or save each stub as a separate .pdf and email them individually kind of defeats the purpose of direct deposit.

James

Management Consulting, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed January 2021

Poor customer serivce. Will not buy again.

PROS

I used Payroll Mate from 2013-2017. This is a great value for the money. I was able to run multiple companies without purchasing additional licenses. The software meets needs of small businesses who have a basic payroll.

CONS

The customer service was poor, and for this reason I will not buy this software again. It was very difficult to get a competent response when there was a problem. I've worked with many different payroll software companies (ADP, Paycom, QuickBooks, Patriot), and I would rate all of them better than Payroll Mate.

Reason for choosing Payroll Mate

I chose Payroll Mate because of cost... and it was a mistake.

Vendor Response

This review was initiated by a user who was paid with a gift card by Capterra in order to submit a review. Why did this user utilize Payroll Mate from 2013 to 2017 if the software did not fit his needs? Why did this user submit a review 4 years after he stopped using Payroll Mate?

Replied May 2021

Darlene

Hospital & Health Care, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2017

Best option available

Payroll Mate is a wonderful option for processing payroll. Peachtree and QuickBooks are outrageously expensive and they force you to purchase ongoing supports when you do not need all of the supports they are making you purchase. Payroll Mate does not do that. You purchase what you need to use. The only step extra that I have to complete creates a general journal entry to transfer to my chart of accounts in my accounting software. One suggestion is to make so we can delete the income and tax categories that we do not use. Some of them are state specific and I do not live in your state. I do appreciate being able to build my own income and tax categories. I like to delete anything that is not in use to alleviate confusion.

PROS

It is not dependent upon a monthly package charge and it isn't expensive.

CONS

That you can't delete the pre-loaded income and tax categories that are not needed.

Pam

Accounting, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

Payroll Mate

We have used the Payroll Mate software since 2009. It is very user friendly, the customer support is great to work with, it is easy to create the needed forms and easy to submit the required information. We highly recommend the Payroll Mate Software.

PROS

It is user friendly.

CONS

The toolbar does not always stay visible. When you click on edit it may be the wrong edit button if you are not paying attention.

Shawn

Telecommunications, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

Consistently excellent

I have been in business since 1993, and all that time I did payroll by hand. In 2014 I decided to check on using a program. I looked at several different ones and decided I liked the layout for Payroll Mate. Have been using it ever since. It was easy to get started and programming in the company and employee information was a snap. Updating each year is also no problem. Just order and when the email comes in, you're good to go. Would recommend to any small business.

PROS

Ease of use, input employee information is easy to understand, changes not hard.

CONS

My insurance does an audit in May so I have to pull reports for May-December of one year and then Jan-April of the next year and add the figures together. Would be nice if the years could mesh.

Blanca

Accounting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

Efficiently and Conveniently

I consider this tool as an asset to my business and it covers all of my business needs, I recommend this tool to business colleagues and I definitely is an excellent easy to use tool. goes by the name real tax tool.

PROS

easy to order, easy to download, easy to input information, easy to create more needs. and easy to keep safe.

Karen

Legal Services, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

My Payroll Mate Experience

When our previous payroll software company quit doing business, I felt a little lost. I wasn't sure at first how to go about finding another company. It is hard to know when looking at something on the internet how reliable the company is, how accurate the software is, and how dependable the service and support will be. I finally was able to research three different companies and quickly settled on Payroll Mate. It was easy to use and easy to understand. My initial questions concerning setup, etc., were answered quickly and politely. The software is also easy to upgrade each year. Best of all, I haven't had any accounting problems due to the software that would anger the IRS! I will continue to use Payroll Mate in future years and would recommend their company to others.

Mantas

Accounting, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

Using it on a weekly basis producing payslips

PROS

Have lot of functionalities and customised payslips

CONS

Can be quite costly compared to other rivals

brian

Verified reviewer

Health, Wellness and Fitness, 2-10 employees

Used weekly for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2023

Horrible / no customer service to talk to. all chat based with rude techs, horrible experience

will be asking for a refund for the direct deposit option. this company does not process a payroll. they only generate a file

PROS

none. waste of money, horrible value and does not do what is needed

CONS

no customer service. employees are not educated on the software

Reason for choosing Payroll Mate

looked simple and easy to use

PEDRO

Accounting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2017

Great tool and great price

easy payroll preparation and manage more clients.

PROS

Easy to use and good reports for clients information. Also easy to pay 941 and 940 tax returns. In general this is a great payroll software that satisfy small business needs

CONS

have to be purchases every instead of paying a fee for updating the current software and version..jut need to add more years to the current calendar.

Barbara

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2017

Very easy to use.

PROS

For a small church this works perfectly. Everything we need to keep up with 4-5 people. With option one everything for federal reporting.

James

Accounting, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed January 2022

10 year user

Was good until I asked for assistance with an issue.

PROS

Cost and easy to use. First time payroll service provider.

CONS

I asked to increase the font size on the MICR checks. Employee couldn't with phone app. They told me they would refund my money and go elsewhere. I just asked them to increase the font. Would not recommend. They won't even respond to my inquiries now. Not professional all.

Delores

Law Practice

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2017

Easiest most effective Payroll Software I have ever used!

I have used various payroll software programs and this software is by far the best. I have been renewing for 3 years running. I do payroll for 4 companies and it does the job well!

PROS

User friendly. Easy Navigation and all inclusive.

CONS

If you want to change the date on the check, even via edit, you can't change it so you have to delete it and build a new check.

Betty

Philanthropy, 2-10 employees

Used weekly for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed May 2018

Great program for the money

I contacted customer service about the print problem, but no help.

PROS

Handles payroll easily and makes printing tax forms without the dread. So easy to get set up and going.

CONS

Doesn't print checks like expected. I'm using checks from Payroll Mate and was told they would print correctly.

Tammy

Accounting, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2017

very good experience

ease of use

PROS

easy of use for Federal taxes and checks. The ability to do direct deposit and still print check stubs for the employees.

CONS

The fact that the state of Michigan taxes are not supported. It would much easier to pay my payroll taxes through the program.

DENNIS

Accounting, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2017

Excellent for general payroll services

PROS

Ease of input of information and ability to edit payroll items. Reports are easy to read and understand.

CONS

Unable to input or track items like dependant care deductions or employee benefits. These items are becoming important to todays clients.

Frances

Printing, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2017

Been using the program for 5 years. So easy to learn and my CPA really likes the reports.

It totally eliminate worrying about errors. The figures are always correct.

PROS

Easy to use and can start out each new year with little time involved. I send my weekly payroll journal to our CPA in pdf form and they commented it just what they need.

Jim

Hospital & Health Care, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed July 2017

Just began using this software program

The usual expected benefits except for a lengthier process time

PROS

I like the fact that it is not an internet based process. This offers more company privacy for employee information, (names, addresses, SSN's) pay rates and other data.

CONS

In their list of features PM makes it sound as if each feature was included as they normally are in other payroll programs. But they are add-ons that require additional purchase. Kind of nickel and dimeing customers. But their worse feature is the requirement of processing one employee then returning to the screen to select the next employee. With 90 employees this is a very time consuming task. Surely with the technology PM has they could improve this feature.

Vendor Response

Hi Jim, thank you for taking the time to submit your review. To pay multiple employees at the same time (instead of one employee at a time), please navigate to the ¿Employees¿ screen and from the top toolbar click the ¿Pay Multiple Employees¿ button.

Replied August 2017

Don

Real Estate, 1 employee

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

Best Payroll Software for my Small Business - Easy to Use!

I have used this software for 5 years and can say it is very easy to use. The forms & reports are perfect for what I need. The interface is very intuitive for my business. I can easily process payroll checks, make bank deposits, file quarterly Form 941s and annual Form 940. I looked around at different options and this is the most cost effective and easy product I could find. I could be happier with the product and the support!

PROS

Great interface, easy to setup, easy to process payroll and keep ahead of the required quarterly and annual filings for my business.

CONS

I do not have a issue or dislike for any piece of this software.

Don

Accounting, 1 employee

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2017

Great value for the money!

Great payroll software for small companies who need an inexpensive payroll solution. Easy to use with a wide variety of reports available.

PROS

Ease of use, great value for the money.

S

Consumer Goods, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed April 2017

Payroll Review

I would like it better if printing a batch of checks didn't require you to scroll through the calendar to pick the date.

PROS

Ease of use

CONS

Stated in comments section

Ronald

Transportation/Trucking/Railroad, 1 employee

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2017

Great Software

Easy to use makes payroll a breeze from printing checks to filing reports! Great to track employees performance and time off.

Gail

Recreational Facilities and Services, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

The Best Customer Friendly Payroll Software I have ever Used

I hated payroll before Payroll Mate. It is Easy to use. No $ per min. Support. Saves Time and Money

Kim

2-10 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

Small Business

It is great not to have to spend 3 to 4 hundred dollars on Payroll software. I only have 3 employees and it helps us keep our overhead costs down. It works well importing payroll into QB.

PROS

imports into QB

CONS

n/a

Showing 1 - 25 of 129 Reviews