--- title: "Payroll Relief Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Payroll Relief. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Payroll Relief is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/payroll-relief-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payroll Software](https://www.softwareadvice.com/hr/payroll-software-comparison/) / [Payroll Relief](https://www.softwareadvice.com/hr/payroll-relief-profile/) / Payroll Relief Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/payroll-relief-profile/) Reviews # Payroll Relief User Reviews ## Reviews summary - Overall rating: 3.5/5 - Total reviews: 41 ### Secondary ratings - Ease of use: 3.7/5 - Customer support: 3.4/5 - Value for money: 3.4/5 - Functionality: 3.5/5 ### Rating distribution - 5 stars: 18 reviews (44%) - 4 stars: 5 reviews (12%) - 3 stars: 7 reviews (17%) - 2 stars: 3 reviews (7%) - 1 star: 8 reviews (20%) ### Most mentioned pros - It integrates with other softwares and is able to produce numerous reports useful for tax liability, worker's comp, etc. - Overall the software is easy to use and my team is able to customize each account to meet the specific needs of our clients. - Integrated ACH services are a critical differentiator. ### Most mentioned cons - I would never recommend anyone utilize this service if you want to have a smooth payroll process and get actual customer service. - It takes a while to get comfortable using the product, and there's very little customization with the product. - The price keeps going up, and there are very last-minute notifications, many times on 15-day notice with no time to communicate an adjustment to client pricing. ## Payroll Relief customer reviews Showing reviews 1-25 of 41 (page 1). ### Love this software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered It has made the end of the year a delight. Before it was very hard but with this software it is a breeze #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is put together so that it is easy to use and if you need any help they are just a phone call away #### Cons It doesn't keep ALL years active so that you can look back in them. It only leaves two. #### Reasons for choosing Payroll Relief It is so much better --- ### Payroll Processing Done Fast ad Easy - Overall rating: 5/5 - Reviewer: Bessy G. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We like the software. We use all of the products AW offers. We just don't like their customer service. We compromise because for a small business it's a good choice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros My favorite things about this software are: 1) Payroll processing for companies under 10 employees takes less than 2 minutes to process 2) You can print, email and archive check copies and reports in a few clicks 3) Clients can so as much or as little as they want 4) It's fairly inexpensive #### Cons My issue with Payroll Relief and all of the Accountants World software is the customer service. When things don't work and it's because they're having issues, you won't know until you call in. They don't bother informing their customers. We've been with them for over 10 years and while they offer new products or services, when you have an issue, they're very slow to respond or take responsibility. #### Reasons for choosing Payroll Relief TR was VERY expensive and the modules weren't integrated. On AW I can archive my files to Cloud Cabinet (the AW document management app) directly from Payroll Relief. #### Reasons for switching to Payroll Relief Cloud based, many more features, much less work --- ### Don't Do It - Overall rating: 1/5 - Reviewer: Sam R. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Terrible. I would never recommend anyone utilize this service if you want to have a smooth payroll process and get actual customer service. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The button to send employees a link to sign up for their own portal access actually works unlike the last software program. #### Cons Customer service is non existent. Good luck getting ahold of your payroll analyst or their direct report. The way they handled the transition to the new software was atrocious. The new software is still not very good. Not worth the stress they caused by changing everything at the last minute, right before the end of the year. No training on the new software, just "here is the link and good luck". #### Reasons for choosing Payroll Relief I did not choose them, we were forced to switch by IRIS #### Reasons for switching to Payroll Relief Forced by IRIS the payroll company to switch to this system --- ### Very easy and user friendly software. Makes payroll a breeze. - Overall rating: 5/5 - Reviewer: Robyn D. - Verified reviewer: Yes - Industry: Accounting - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ive been very impressed and have told quite a few coworkers about it and gotten them to try it out too. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease with direct deposit and w2 printing amazed me. Its very simple to understand and learn. Ive also been able to teach it easily to others. #### Cons I honestly have no complaints. Im grateful i found this program because it makes this part of my job simple. #### Reasons for choosing Payroll Relief The reviews sold me. I seen zero complaints and for good reason, its truly an excellent program. #### Reasons for switching to Payroll Relief Ease of use. Ease of deposits. Ease of record keeping. --- ### Review - Overall rating: 5/5 - Reviewer: Jenna G. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a great easy payroll software #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I like that you can efile tax forms for quarterlys no more printing off. Also, I like that it can intergrade with Accountants world. #### Cons I don't like how customer service has no clue to what is always going on. #### Reasons for choosing Payroll Relief It was cheaper at the moment for all the payrolls processed --- ### STAY AWAY.. - Overall rating: 2/5 - Reviewer: Wayne S. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Smooth sales people. Promise the moon but deliver nothing #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Seems to work for a SIMPLE payroll with not many people #### Cons Lack of service, can't seem to handle complicated payrolls. They take your money and WILL NOT give it back when you decide to move on. They claim they don't have a refund policy. They bill by the number of checks projected to use for a one year period...but you didn't use them and they still won't refund your money. STAY AWAY FROM THIS COMPANY #### Reasons for switching to Payroll Relief 900 numbers. QB can not handle them for reporting purposes --- ### Proceed with Caution - Overall rating: 3/5 - Reviewer: Greg S. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered It was good at first, but it kept worsening over time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Easy to use and navigate. Always for decent configuration for complicated payrolls. #### Cons The price keeps going up, and there are very last-minute notifications, many times on 15-day notice with no time to communicate an adjustment to client pricing. There are no new features or additional value to justify the increased pricing. Their competitors are almost the exact same cost with a lot more value, better accuracy, and files/pays all government jurisdictions. It doesn't file or pay all taxes (local specifically). Customer service is subpar, and there are more and more errors that keep occurring. Lastly, Payroll Relief places everything on the firm's shoulders. If they mess up, the firm has to pay. We are switching away to another software. #### Reasons for switching to Payroll Relief It's similar to Payroll Relief but provides all the missing features. Plus, they take financial responsibility for errors they make and if the client bounces anything. --- ### Great tool for small business owners - Overall rating: 5/5 - Reviewer: Luka T. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. overall it has been great and it pretty easy to navigate. Love the cloud cabinet which it makes easier for employers to access to their reports and forms #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very simple and easy to setup the account for small business owners. Great tool and workflow friendly. #### Cons When you process payroll the earliest the employees can receive the amount is in two days. It would be better if it could only take 1 day. --- ### Decent Balance of Features and Price - Overall rating: 4/5 - Reviewer: Debbie S. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is the backbone that our business is built on. Several years ago we attempted to transition to a more robust platform (Evolution) which was a disaster, so we came back and have learned to live within the restrictions of their system. While there have been many enhancements in the 11 years we have been using the product, the developer does a poor job of rolling them out. Doesn't seem to be any beta testing and users and support personnel are often left to fumble through. While they maintain a user forum, management is typically not very inclined to respond to complaints or implement suggestions. While there is no perfect system, overall I would probably give them a rating of about 65%. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros This software was priced within reach for our startup and allowed up to ramp-up quickly. As we've grown, their tiered pricing has allowed us to increase our margins. It's easy to demo to prospects and overall impression from our clients is that is is easy to use. Integrated ACH services are a critical differentiator. #### Cons There are significant limitations in reporting and HRIS capabilities. As we continue to reach upmarket to larger, more complex clients, we have been forced to cobble together several different solutions to meet their needs, since these extended features are not available. --- ### Stay away. - Overall rating: 3/5 - Reviewer: Kathi D. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered If the software did what it says, it would be amazing. Please, if you are considering this software, read through the facebook users group to see what is really happening. Also, if you can, try this with ONE company and then once you have access to the website, read through the help forum! In my short (less than one year) experience, I had several clients' returns, set to "auto e-file" not be filed (when they had the previous quarter.) No explanation from support. Tax payments were made late, penalties assessed, and no help from support. Software updates create havoc. Features removed without notice. Additional fees assessed mid-year without notice. I really, really wanted this to work. It ended up costing me over $2000 and countless hours (and it's not over yet.) #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The claims. If it did what it said it would, it would save me time and money. #### Cons Pay stubs cannot be emailed to employees (unless you want to download one by one and email yourself.) Tax payments and returns set to "auto e-file" may or may not be processed on time. #### Reasons for choosing Payroll Relief Pricing, and belief in the sales pitch. #### Reasons for switching to Payroll Relief The sales pitch was great. I would be able to process more payrolls, have the tax payments and return filing automated, and it would all be in the cloud. There would be no additional fees for direct deposit. It was supposed to be a win win all around. --- ### Best payroll software I have used - Overall rating: 5/5 - Reviewer: Mike C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Except for the training video on the upgrade, it is wonderful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, web based so I can get to it anywhere, intuitive. #### Cons I don't like the software update training video. It jumps between accounting and payroll that does not allow a smooth transition between features of the payroll. It presents a few steps in payroll then jumps to accounting without completing the payroll process. --- ### They are not responsive and the software appears to be unstable. - Overall rating: 2/5 - Reviewer: Debra F. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered I am completely unsatisfied, they are horrible! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros It appeared to be fairly easy to use, but pray you don't run into an issue. Because you will get no help, waiting 6 weeks for a resolution on various issues getting the same garbage from different people, who then promised to call back. And forget trying to escalate your complaint, the higher ups simply cant be bothered. #### Cons It seems unstable and no one there seems to know how to fix it. --- ### Great payroll software with lots of automation - Overall rating: 5/5 - Reviewer: Jeffrey W. - Verified reviewer: Yes - Product usage: Used weekly for less than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love all the automation with the payroll taxes. Almost all of the taxes are taken care of monthly, quarterly, and annually without me having to do anything extra. #### Cons It can take a while to learn everything about it, and the search feature often doesn't help me find what I need. --- ### Payroll relief - Overall rating: 5/5 - Reviewer: NATALIE S. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall i would recommend this to companies with more than 100 employees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What i like most about this software is how easy it is to set up employee info. We recommend to clients with many employees, to streamline the accounting process. #### Cons What I dislike about this software is that they do not provide any in person training and some clients prefer a more hands on approach. --- ### Does an okay job, but watch out for price increases - Overall rating: 3/5 - Reviewer: Mitchell S. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It works for it's intended purpose. I've used it successfully for a couple of years now and don't have very many complaints, so it's doing it's job. But the company keeps increasing prices each year (this year a 7% increase after 10% last year) without adjusting any features, and it's a pretty expensive product to begin with. That being said, I'm comfortable enough with it that it's hard to change. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It's easy to scale the number of clients you have in Payroll Relief without adding a huge administrative burden. There are a decent amount of automatic filing options to make it easier. #### Cons It takes a while to get comfortable using the product, and there's very little customization with the product. --- ### Accountants and Bookkeepers - DO NOT PURCHASE THIS SOFTWARE - Overall rating: 1/5 - Reviewer: Lisa H. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered I tried to ask them to refund even a small portion of the fees I prepaid as I had to transfer the majority of my clients over to QuickBooks Online Payroll to ease my clients minds. They refused and eventually stopped responding to my emails. I'm now using the software with a few very simple clients payrolls to try and utilize and recoup some of the money I paid, but there's no way I can put a larger client or one with complicated payroll on the software as I don't have the time to babysit the tax deductions and reporting features. One of my clients also just realized that they withdrew funds for one of the employees payroll which was to be direct deposited to their account, however, the direct deposit didn't show up. I contacted their support team to find out if there was a way we could trace the funds, they said no that they don't have access to that since they are no longer a client and then disconnected the chat on me. I just don't understand how it's possible that they don't have record of a payroll that happened just over a month ago. Their customer service is horrible and you can't get in touch with anyone higher up to escalate the situation. I would absolutely not recommend this software to anyone unless you want to invite stress into your life, the savings is not worth it. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The price could have been very affordable, however, I had to cancel my service due to errors within the software and they wouldn't refund my money. #### Cons I transferred about 25 of my client's payroll over to their software from Intuit Online Payroll. After the transfer we realized that the state of Utah withholdings weren't included on their calculations or payroll reports. I contacted them and let them know that and they had no answers for me and left me hanging for days. In the meantime, I had to explain to my clients the errors and this made them very uneasy about using the software, and understandably so, as calculating taxes and reporting should be the basics of a payroll software. Due to the fact that I had upcoming payrolls, (and I had no answers from support at this point) I had to make the decision to switch to another payroll software to keep everything running for my clients. At the point that this happened I was just over my initial 30 days to cancel and they would offer no refund or even partial refund of the $6000 I had to prepay. #### Reasons for choosing Payroll Relief Pricing #### Reasons for switching to Payroll Relief Intuit Online Payroll was being discontinued. --- ### Bait and switch - Overall rating: 1/5 - Reviewer: Jennifer B. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Again, I am here to let every other accounting firm know that they will show you the bells and whistles when they first try to sell you. But once you are in, the amount of programming you have to do since this is not at all an intuitive system blows our minds. Don’t just walk away from this huge nightmare.... Run. And run fast. I wish someone could have warned us before we made the switch. Now we are stuck for the next year. If you move forward with this company you will lose sleep and the problems they create for you, with your clients will be the bane of your existence. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros The development and continued upkeep of this program keeps me from liking anything. They do not even come close to comparing to other software programs out there. This program is NOT current at all in the sense that they offer relevant items applicable to payroll. #### Cons There are so many things I absolutely abhor. You have to know and develop Java script in the system just so it tracks vacation for employees. It doesn’t know how (at all) to show employer paid health insurance on paystubs. The program glitched last week with a major data breech. Each client’s payroll downloaded paystubs from other companies. Their tech support responded with “we are aware of the problem” really? What does that mean!?!? They don’t allow you to put in health insurance for a S Corp shareholder. They act like it isn’t a big deal but these issues are huge considering their competition delivers and actually listens to their clients. This company can care less and they are only interested in taking your money and treating you poorly after you pay. No accounting firm can handle the problems of this company. In fact, it is known amongst the accounting world that payroll relief is a huge joke. #### Reasons for switching to Payroll Relief I thought they would be better. 😩 --- ### Too many errors - Overall rating: 3/5 - Reviewer: ELLEN L. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Although the company seemed to know what they were doing years ago, things have drastically gone downhill. No one would ever turn off automatic tax payments and quarterly reporting for half of their payroll clients at the end of a tax year ever! I feel like their customer service motto was "Blame the customer!" #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Originally, it was an easy added feature to the accounting software we were using. It made for a great all in one system. It was easy for us to switch to payroll from accounting and vice versa. It pulled payroll journals directly over without us having to enter in any information. #### Cons The worst problem we had with payroll relief was when the company decided to turn off automatic tax payments and report processing on a random number of our clients. Once the situation was recognized, clearly things were already late as they send things in on the final due date. As it didn't stop filing and tax payments on all, just most, we had to figure out which ones needed attention and then get with each of the taxing agencies over the next 6 months to get the penalties removed. It was a nightmare. We were simply told by support that we had to have manually cancelled the payments and quarterly filings ourselves and they would not assist us further. Also, the payroll journals did not leave any space for editing them. It was not often when they needed to be changed but it causes issues on financial statements when the client's bank account was cancelled due to fraud the day before running payroll. The payroll journal posted to the wrong bank account and customer support was not too interested in helping. These are just two examples of headaches we faced with Payroll Relief. --- ### Great Payroll Software - Overall rating: 5/5 - Reviewer: Sheena C. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I have really enjoyed payroll relief. We have a client who still has me process her quarterly reports in quick books and every time after I do it, I am so thankful for Payroll Relief, the ease to just set up a payroll and process is so worth it, filing reports is so easy, and anytime I have had an issue support has always been really helpful. They have on going training and webinars you can go back and watch and training videos. They have links to forms you need from all the states. Just overall we have been happy with they product and how efficient it has been. Every product will have issues from time to time but so far this is the best one we have used. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is so easy to use!! initally getting started and figuring out where things are takes a minute but once you get it down it is so simple and just couple of clicks and you can process a payroll. #### Cons I would like to individualize a few reports more but they are constantly looking at that and trying to add and improve. They did have a feature that let you add time in by each employee and with an update the feature was removed. I would like that option back, but overall any issue I have or anything I think I can't do I am usually able to talk to support and find a way to do it. #### Reasons for switching to Payroll Relief Just the ease and simplicity of running payroll and form filing --- ### Great for Simple Payroll Clients - Overall rating: 4/5 - Reviewer: Gavin T. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Payroll Relief has been a great tool for our office. We have numerous clients whose only employees are the owners who are paid on salary. Being able to set up these clients and then process them all in bulk allows us to provide payroll for many more clients than if we were running them through QuickBooks or another service where we had to individually process each client. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The best part of this software is the ability to quickly process payroll for multiple clients and keep track of when payroll needs to be processed for each client. #### Cons The processing time for direct deposit is longer than it is for other services that are available. The shortest processing time is 2 business days which requires verifying the bank account with an online login. The requirement to wire funds to them when a direct deposit withdrawal is rejected due to insufficient funds is also cumbersome. --- ### It will cost you customers - Overall rating: 1/5 - Reviewer: KEN C. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered I went through a lot to convert clients from Quickbooks payroll to Payroll relief. Once we had everything working and everyone trained, Payroll relief did an update that completely changed the way it operated. Without warning or prior training. I have tried to work through their problems because I do not want to convert all of my clients again, but I think I am going to have to find another program. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros It has several good function when they work. #### Cons It is really hard to get a customer account working like it should. A year an a half ago I filed BBB complaint and they never answered it. Tech support is very hard to get, but just OK when they help you. #### Reasons for choosing Payroll Relief It looked like payroll relief would do a lot for my clients and function easily. It has failed. #### Reasons for switching to Payroll Relief Errors with QuickBooks. --- ### DO NOT USE PRR - Overall rating: 1/5 - Reviewer: Justine V. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered I've spent so much extra time fixing errors caused by this software, attempting to get penalties abated, and dealing with their horrible support. There team is rude. They close cases without completing them. Support does NOT return calls and they take no accountability for the softwares errors. The system is not properly paying taxes but does not notify you that there is an underpaid amount, instead it just marks it paid when it is not. DO NOT USE #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The cost was reasonable but you get what you pay for. #### Cons The support is HORRIBLE. Issues with returns being filed on time and accurately. Not taking responsibility for the software's mistakes. --- ### Reliable Payroll Software - Overall rating: 5/5 - Reviewer: John M. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Payroll Relief is a tried-and-true web-based payroll system. I like the system's batch processing capabilities and tax payment automation. The company continues to build time saving features into the platform. Overall the software is easy to use and my team is able to customize each account to meet the specific needs of our clients. #### Cons The system has two vertical navigation bars. Both contain links to screens that are used quite often. Employee screens and payroll reports are accessible from the right navigation bar while payroll processing screens, and tax forms are accessible from the left navigation bar. I would prefer all of these screens to be accessible from the left navigation bar. --- ### A fully automated simple to use system that makes you look like a large payroll provider - Overall rating: 5/5 - Reviewer: Jim S. - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered The benefit of being able to offer payroll directly to my clients which not only creates a new profit center, but also allows me to post directly into the accounting software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A fully automated system that I can run remotely from my iPad if needed. Once payroll is finalized, nothing more to do. Direct deposits generated, tax payments scheduled, third party check/ACH payments done, reports emails to client, and complete quarterly & annual form filing.....all done for me. 24/7 access from wherever you have an internet connection. Client and employee email and text notifications #### Cons The need for a cross year detailed earnings report. The inability to work with some smaller local banks --- ### Excellent Program for Small Business Users - Overall rating: 4/5 - Reviewer: Larry S. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Our business has confidently relied on Payroll Relief to power our payroll business for 10 years. Going forward we know that we can always count on Payroll Relief to adapt and be ahead of the curve of the continually changing compliance landscape. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Payroll Relief has been able to maintain a balance between providing an affordable software option for small business users without sacrificing the robust, powerful features of the software. #### Cons The process to setup a new client can be a challenge to navigate. ## More reviews [Next reviews](https://www.softwareadvice.com/hr/payroll-relief-profile/reviews/?page=2) --- Payroll Relief Reviews, Pros and Cons - 2026 Software Advice