--- title: "People First Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of People First. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if People First is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/peoplefirst-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Human Resources Software](https://www.softwareadvice.com/hr/) / [People First](https://www.softwareadvice.com/hr/peoplefirst-profile/) / People First Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/peoplefirst-profile/) Reviews # People First User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 34 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 16 reviews (47%) - 4 stars: 15 reviews (44%) - 3 stars: 2 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (3%) ### Most mentioned pros - It has also created a sense of community as our people can share updates, recognise colleagues and celebrate achievements through the system, which as a geographically diverse business, is really valuable to us. - As an HR team, we love how easy easy it is to navigate the system, make changes etc and the feedback from our people is overwhelmingly positive too, they particularly enjoy being able to access the system whenever they like via the app. - The software is intuitive, easy to use and for my teams easy to update and extract data, ensuring more efficient and effective outcomes for our business. ## People First customer reviews Showing reviews 1-25 of 34 (page 1). ### Real time payroll made simple. - Overall rating: 5/5 - Reviewer: Philip K. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simplicity in viewing and reviewing payroll metrics in real time. It is simple and intuitive for colleagues to use. Seeing payslips in real time helps everyone know where they stand each month. #### Cons The pace of the system updates requires you to always be ready for new features and changes. This takes a bit more time than I would like to get used to. #### Reasons for switching to People First To have access to a simpler more visual system for colleagues. #### Vendor response Thank you for your feedback, Philip! It’s great to hear that your colleagues are benefitting from real-time payroll. We update People First frequently to ensure the platform is up to date with the latest functionality and compliance. If you have any questions about the latest releases or our long-term product roadmap, please feel free to get in touch. Replied December 2025 --- ### A one stop HR, payroll, learning and onboarding tool - Overall rating: 5/5 - Reviewer: Ian B. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Fantastic saving us time time and helps us day to day and with future planning. From onboarding a few years ago to now we’ve always had a great level and support and direct relationship with People First. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The teams are always happy to help out and are always looking to their customers in ways to future develop the platform. People First is a great HR, payroll, onboarding and learning system all in one place. The system allows us to manage and monitor performance across the business and easily identify skills gaps. #### Cons Some areas of the system can be difficult to find or click heavy. The learning area does have some room for improvement to make it a more user friendly environment. #### Reasons for choosing People First Look feel and ease of use along with the constant updates being roadmapped #### Reasons for switching to People First More integration and functionality an all in one tool #### Vendor response Thank you for taking the time to leave a review Ian, it's greatly appreciated. We've recently released some new updates to our learning functionality, including personalised learning pathways that we hope your team will find useful! Replied December 2025 --- ### Back alley internet - Overall rating: 1/5 - Reviewer: Barney W. - Verified reviewer: Yes - Industry: Food Production - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Frustrating, basic product, limited capabilities of modern-day HR systems #### Ratings breakdown - Ease of use: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There are some common features you would find on most HRIS products e.g. recognition, communities. I am unsure what I am missing from other reviews that appear on here. #### Cons - Inability to customise lots of things- Sign up and onboarding flow is not user friendly- Onboarding flow is barely even a flow, it's just people assigning themselves a password...- General interface is not intuitive - You aren't able to store documents on people's profiles without having to create a 'Card' on their profile, which either means documents are disorganised or not in one place. Still using local file system as it's easier.- I have yet to find an automation I can use to reduce admin of my job- Consistent problems with employees signing up, signing up and then having to resign up at a later date- Customer support is limited, if you want their help, you either have to find it yourself or it gets 'credited' out of your allowance. Bizarre. - The data exports are really limiting and non-customisable. For example, if I want salary, job role, email address, and address in one sheet, I have to collate various different ones. #### Vendor response Hi Barney. We're sorry you've not enjoyed using the software to date. We've got some feature-led information below that will hopefully help: User Sign Up - The journey can depend on what you are using as an IDP. If you have your own, then it's not something we control. If you are using ours, I agree it is clunky and something we plan to address next year. Documents - Document attachments are available on most cards, this way you are attaching a document to the context and therefore simple to find. There is no need to create cards to store documents as standard document attachments are available. Exports - We are currently working on a tool that will be available later this year to allow you to manipulate and create your own reports. We've escalated your feedback to our Head of Product and if you are still a customer, we would love to discuss your feedback in more detail and tell you about our plans. Please get in touch directly via simon.davies@mhrglobal.com. Thank you - Lydia. Replied September 2023 --- ### People First - First Class - Overall rating: 5/5 - Reviewer: Andrew C. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Transformational! It’s improved what we do and how it’s done which in turn is allowing us to strengthen what we do as an organisation for our staff and volunteers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros People First has allowed us to integrate all things HR, Payroll and Learning so that our teams have one system for all of their needs. The ability to personalise the system and make it your own helps to keep the content relevant and engaging. The system is fully configurable to our needs and both the back end of system and user interface are intuitive. The support offered by People First through their case management system ensures that issues are triaged and dealt with in a timely manner. #### Cons It would be good to have access to the test system throughout the use of the product to help us work on improvements to how we use the system and test more scenarios and situations out. #### Reasons for choosing People First Support offered with the set up and how the ongoing support would work #### Reasons for switching to People First Lack of integration between payroll, learning and HR Not able to make the system our own #### Vendor response Thank you for taking the time to leave us a review, Andrew! It's great to hear that you're having a positive experience with People First – your feedback is very valuable to us. Replied December 2025 --- ### Great system! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered I've always found the support and assistance to be fantastic. Even if something goes wrong I am confident a resolution is being worked on. My account management in the last 9 months has be outstanding. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User friendly and easy to navigate for both desktop and mobile users. We have a lot of field based employees and they find it really easy to use. #### Cons MFA- this has been a real challenege. Particularly having to re-enter codes every time you log in. It is not usual to have to do this, usually a device is recognised for 24 hours. Having biometric login options would benefit mobile app users. #### Reasons for choosing People First Accessibility and value for money. Also, good liasion through procurement. #### Vendor response Thank you so much for taking the time to leave a review. Your feedback is very important to us and we will share them with our product team as we continue to improve the People First experience. Replied December 2025 --- ### People First - a good start - Overall rating: 4/5 - Reviewer: Kingsley R. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Having been with the system since the beginning there wasn't much support to begin with but features are being added all the time and being able to bring ideas to the table to help improve the produce is great. I think there is a lot more that could be done with the system but off to a good start #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Very easy to use from an end user point of view. The functionality is the same whether on app or desktop. #### Cons When the system was bought back in 2022 there were no guides or instructions on how to use the system either from an end user or as an admin of the system. They are slowly getting round to fixing this now #### Reasons for choosing People First functionality of the app and social aspect of the system given remote workforce #### Vendor response Thank you for taking the time to leave a review Kingsley, your feedback is very important to us. We're continuing to improve the People First experience with regular updates. If you have any questions about the latest releases or our long-term roadmap, please feel free to get in touch. Replied December 2025 --- ### People First Has Been a Winner for Meridian! - Overall rating: 5/5 - Reviewer: Sarah W. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Overall the move to People First has been extremely successful and has created numerous efficiencies. As an HR team, we love how easy easy it is to navigate the system, make changes etc and the feedback from our people is overwhelmingly positive too, they particularly enjoy being able to access the system whenever they like via the app. During the implementation process the support we had from our Account Manager and Project Manager during was excellent and at no point did we feel like we were just left to get on with it, we always knew there was help at hand if we needed it which helped enormously. As a result the process ran smoothly and we completed the project on time relatively stress free! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I really love about People First is that it is more than just an HRIS, it’s a platform which allows us to bring all things people related together into one place. Our people can access everything they may need such as policies, the expenses system, our benefits & rewards platforms etc through the links we have set up in People First making everything easily accessible for our people. It has also created a sense of community as our people can share updates, recognise colleagues and celebrate achievements through the system, which as a geographically diverse business, is really valuable to us. From an HR team perspective, it has helped to streamline our process and created valuable efficiencies. Prior to People First we had a separate platform for managing performance and one to ones however we are now able to do all this through People First which not only has improved the end user experience but we have also achieved a significant cost saving as a result. #### Cons The only slight drawback I find with People First is the reports, whilst there are many, they are standardised and can not be manipulated which means that sometimes you have to pull several reports and amalgamate them to get the information you want. #### Reasons for choosing People First We chose People First as it ticked most of the boxes we were looking for and it's simplicity of use. #### Reasons for switching to People First People First is a simpler, easier to navigate system which is more suited to a business our size (SME). #### Vendor response Thank you for taking the time to leave a review, Sarah. It's great to hear you're having a positive experience with People First! Your feedback is very valuable to us and we will share it with our product team as we continue to improve the People First experience. Replied December 2025 --- ### Intuitive Experience Back by Great Service - Overall rating: 5/5 - Reviewer: Susie W. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with People First has been very positive. The customer service is excellent - our account manager stays in regular contact and responses quickly to any queries. Projects such as our initial implementation and the transition to the new payroll system were well planned and executed on schedule. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really appreciate how intuitive and easy the system is to use. We recently transitioned to their payroll system and it has significantly reduced the time we spend on administrative tasks. We also like the social media feel of the newsfeed - it's an effective way to keep everyone up to date across the business without having to send multiple emails. #### Cons There are frequent updates, which can make it hard to keep track of what's changed. I suspect there are useful features on the platform that we're not aware of. #### Reasons for choosing People First Costs and ease of use. The team also visited our offices to demonstrate the product. #### Reasons for switching to People First The previous system was too complicated to administer. #### Vendor response Thank you for your feedback, Susie! It’s great to hear that you’re having a positive experience. We update People First frequently to ensure the platform is up to date with the latest functionality and compliance. If you have any questions about the latest releases, please feel free to get in touch. Replied December 2025 --- ### User-Friendly System with strong reporting features - Overall rating: 4/5 - Reviewer: Deimante L. - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, People First is intuitive and easy to navigate, making it a practical and efficient tool for both day-to-day HR and broader HR functions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I find People First very effective and user-friendly. The reporting functionality offers valuable insights and the ability to post policies or key announcements with tracking to see who has accepted them is extremely useful for communication and compliance. I also appreciate the weekly digest feature, which summarises important updates and automatically sends them to employees. The option to include external links adds flexibility as well as People First app. #### Cons One limitation is that the organisational chart cannot be downloaded in it's current format, which make it difficult to share outside of the system. Additionally, when we have a query or issue, it would be much more efficient to have the option to contact someone directly by phone or email, rather than being required to raise a case through the support portal. #### Reasons for switching to People First There was a knowledge gap as the team who implemented iTrent have left the business. #### Vendor response Thank you for taking the time to leave us a review, Deimante! We're thrilled to hear that you find People First user-friendly and efficient. Your feedback is very valuable to us and we will share it with our product team as we continue to improve the People First experience. Replied December 2025 --- ### Learning and Development in People First - Overall rating: 4/5 - Reviewer: Jamie A. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Simple to learn and navigate the system and, with a little practice, a quick and easy platform to administer and maintain learning and development records. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros People First is very easy to use and intuitive to navigate. It captures all the data I require in my role in Learning and Development. #### Cons Although it is very easy to navigate around People First, my main issue is not having access to reporting from within the application. In order to access reports, I have to also have access to sensitive data (such as salary information) which I don't need and should not be able to view in my role. #### Vendor response Thank you for your feedback. We are happy to hear that you’ve found People First easy and intuitive to use. Regarding your concern about accessing sensitive data, your privacy is our top priority. Please be assured that your private information is completely safe. We understand that learning administrators often need detailed insights into learning statistics but should not have access to employees’ personal data. To make data available securely to other roles than HR Admin, we introduced the Data Explorer Learning role, which provides broad reporting capabilities while restricting access to sensitive fields such as person, occupancy and structure. If you have any further questions, please feel free to reach out. Replied December 2025 --- ### New Generation Product - Overall rating: 4/5 - Reviewer: Ajantha R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The Look and Feel of the product is very nice. The Software focuses on Employment Engagement. The Best software for new generation employees as it has social media features and mobile app is also available. The intuitive user navigation enables the less tech savvy people to use the system easily. #### Cons Payroll is not available as part of integrated features but can be integrated with third party payroll software providers. --- ### Great user interface - Overall rating: 4/5 - Reviewer: Pooja C. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros User interface is fantastic and social features are very good. #### Cons Lack of basic functionalities like payroll and performance appraisal Kpi forms. --- ### Great Event - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Very good. Great contact between People First and us as a customer. Supported heavily during the initial on boarding of the portal. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Recruitment site, integration with Indeed makes advertising roles a lot easier and quicker. Applicant filtering easy and quick and straight forward. Client contact from experience team and Account Manger #### Cons New 2fa when using the mobile app. Login, change to authenticator for code, then entering Pin. Lots of processes. #### Reasons for switching to People First Needed more out of our HR system as we grew as a business #### Vendor response Thank you so much for taking the time to leave a review. Your feedback is very important to us and we will share them with our product team as we continue to improve the People First experience. Replied December 2025 --- ### People First - a year in! - Overall rating: 4/5 - Reviewer: Heather R. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Right from the consultants who worked with us to get the system how we wanted to look before go live to a year in, People First has transformed our business in terms of accessibility for our employees, and usable, real time data at the touch of our button. Our employees being able to see their payslip at any time of the month is such a benefit for them and the amount of corrections needed each month has drastically dropped since employees have been able to see real time data. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The implementation of People First within our business has enabled us to support our transparent culture and allow our employees to access all their personnel data, benefits and company news through one app based product. The software is intuitive, easy to use and for my teams easy to update and extract data, ensuring more efficient and effective outcomes for our business. #### Cons We've had a few teething problems with the payroll benefits section, but the benefit is when you raise a ticket you can see the defect through to resolution, it's a little frustrating but hasn't put me off the product. #### Reasons for choosing People First Value for money, app based and user accessibility #### Reasons for switching to People First We were using Moorepay as a Finance system and adding a HR module alongside it which didn't work. We wanted a system that was more transparent and less clunky. #### Vendor response Thank you for taking the time to leave us a review, Heather. It’s great to know that the system has help your teams work more efficiently! Replied December 2025 --- ### Our review of Peoplefirst- Results Consortium - Overall rating: 5/5 - Reviewer: Parvathy V. - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with People First has been positive. It has streamlined several HR processes and improved efficiency. While there are areas for enhancement, particularly around customisation and advanced analytics, the system has proven to be a valuable tool for both HR and employees. With ongoing improvements, it has strong potential to become a comprehensive HR solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The user-friendly interface and intuitive navigation made it easy to manage core HR tasks such as leave management, performance reviews, and document storage. The self-service features for employees and managers reduced administrative workload and improved transparency. The reporting functions was also a helpful feature. #### Cons Other than occasional system lags, no issues are observed. The road map covers the shortcomings and we are awaiting the updates on pre-checks and DBS. It would have been great if we could customise the exporting reports' coloumns. #### Vendor response Thank you so much for your feedback, Parvathy! We're glad to hear People First is streamlining processes for your team. If you have any questions about our latest updates or the long-term product roadmap, please feel free to get in touch. Replied December 2025 --- ### People first review - Overall rating: 4/5 - Reviewer: Sinead S. - Verified reviewer: Yes - Industry: Farming - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like the Community page, it’s nice that everyone can post and get involved and I like the check in feature. #### Cons Sickness. I think the sickness should have a notes box like the way you book annual leave, so that you can add a comment either employee or HR team so we can understand more about the sickness. It would also be good if sickness automatically was ongoing until ended by either manager or HR because it’s easy to duplicate entries. For us we use the Bradford factor and if there is 2 entries for 2 dates but it should actually be 1 entry which spanned over 2 dates this would effect the Bradford factor score. #### Reasons for switching to People First People first offered more employee engagement and features such as right to work and custom cards. #### Vendor response Thank you so much for taking the time to leave a review, Sinead. Your feedback is very important to us and we will share it with our product team as we continue to improve the People First experience. Replied December 2025 --- ### Great platform, even better customer service - Overall rating: 4/5 - Reviewer: Paulina C. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered 5 star experience and customer service. The platform I'd give 4.5 stars just for now. I would definitely recommend it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very Seamless, its not yet perfect but you barely notice as the the team do a great job of assisting and constantly improving the system. #### Cons The notifications aren't always accurate but I think that's being worked on. Sometimes I've had old notifications that have already been actioned. #### Reasons for choosing People First This was UK based which was good for compliance #### Vendor response Thank you so much for taking the time to leave a review, Paulina! Your feedback is very important to us as we continue to improve the People First experience. Replied December 2025 --- ### People First - A great integrated HR and Payroll platform - Overall rating: 5/5 - Reviewer: Karen S. - Verified reviewer: Yes - Industry: Furniture - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered We love it. The implementation experience was great and it has been easy to train the staff. We have had really good feedback from the staff. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is so easy to use and navigate round the solution. The automation between HR and Payroll is fantastic. The time that this has saved is enormous. The fact that everyone can now check their pay before cut-off means that we have not had any payroll queries. It has given us a solution for being able to share company news to all the staff which is invaluable. #### Cons Just odd little software issues that sometimes arise but these are very quickly resolved. #### Reasons for choosing People First It was the best solution by far of the three we researched #### Vendor response Thank you for your feedback! It’s fantastic to know that People First is having a positive impact on your staff. Replied December 2025 --- ### Executive support office - Overall rating: 5/5 - Reviewer: Annie C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Great! & we love it! The team at MGR have been so helpful throughout our journey. We really enjoyed about conference today and it was really helpful to hear other customer journeys. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The efficiency it gave not only the HR and payroll team but the whole organisation. It was very user friendly and we have been able to track performance a lot better. #### Cons Some of the functions which have been highlighted at the conference for example having to download cvs each time. #### Vendor response Thank you for taking the time to leave us a review, Annie. We're so glad to hear your team loves People First! Replied December 2025 --- ### Surely recommend PF - Overall rating: 5/5 - Reviewer: Avnie G. - Verified reviewer: Yes - Industry: Investment Management - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Using People First for s Few months now, so far it’s been great, as mentioned above some features can be improved, but it still gets job done 😊 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros People First portal is easy to use. Like the news feed feature. Not sure if we can filter the news but if we can that will be great. #### Cons Still some features can be improved. It will be good to view the docs without downloading them. Setting up reminders. #### Vendor response Thank you for sharing your feedback, Avnie! Your feedback is very valuable to us as we continue to improve the People First experience. Replied December 2025 --- ### And the Winning Option is: The People First!!!! - Overall rating: 5/5 - Reviewer: april w. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. offers great communication throughout, helping with day to day transactions, issues, internal concerns, i love being able to communicate with my crew physically and mobile, and these days, when we are all always on the go, makes communication much easier when necessary. can share anything i need to using People First, and their support staff is on point also, so i highly recommend them to anyone looking for a great human resource alternitive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros once you learn the software, its easy to use. confusing at first, but we overcame that quickly with the help of wonderful support #### Cons steep learning curve in the beginning.took us a couple weeks to get the hang of it, but we chose to take our time in doing so also, so it has no bearing on my rating, as im unsure how it would have been had we not took our time and just ran with it #### Vendor response Thank you so much for sharing your feedback! We're delighted to hear that you find People First easy to use and that our support team was able to assist you during implementation. Replied December 2025 --- ### People First has made my life as an HR manager so much easier! - Overall rating: 4/5 - Reviewer: Jo M. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. People First is quickly facilitating HR admin and is ensuring that managers have the information they need to support their teams. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros People First facilitates our ability to gather HR data that informs business decisions. Employees are able to undertake regular HR processes easily; and the focus on engagement and communication allows us to improve information exchange and celebrate achievements. In short, it's made my life as a standalone HR manager so much easier! #### Cons As an administrator of the system, tasks are not as useful as they could be since it is not possible to receive notifications. From an employee perspective, feedback suggests that navigating the tabs and pages is sometimes difficult. #### Reasons for choosing People First I was impressed by the focus on employee engagement and the commitment to listening to customers needs. #### Vendor response Hi Jo, thank you so much for taking the time to leave a review. We're delighted that People First has made your life as an HR manager easier! We are currently in the process of introducing a series of navigation changes in response to feedback from our customers. These changes are focused on simplifying the News feed, employee profiles, and promoting your Teams content, with the aim of making it as intuitive and straightforward as possible for employees and line managers to find and execute actions. We would be more than happy to share the new designs with you if you reach out to your Account Manager. Please continue to provide feedback on your thoughts and ideas to the team; it is highly valued. Thanks - Lydia Replied October 2023 --- ### People first is the way to go - Overall rating: 5/5 - Reviewer: Devon J. - Verified reviewer: Yes - Industry: Government Administration - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience had been great. I would recommend this product to any company as it is a well thought out software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love just about everything. I have been using this program for the last 5 years at my company. Doing my time sheets, taking time off, doing trainings and even checking my performance ratings are all simple. I never have to worry about not finding what I need because everything is easily accessible and labeled clearly. I can find everything in one place without having to use muliple software and have multiple usernames. #### Cons There isn’t much I can say about not liking this program as I’ve used it here for the last 5 years. Sometime the software goes down and takes awhile to come back up but it doesn’t happen much. Other than that I have no real complaints. --- ### People First - Overall rating: 4/5 - Reviewer: Alan O. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we are very happy with People First. Everyone at MHR is so helpful and so willing to listen to ideas, no matter what it is we ask for or suggest. Working with MHR feels like they are part of our business in some respects and that they have desire for us to be successful by using People First in the best way possible. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It has improved our internal communication, given us one central point for team information and allowed us to manage the whole recruitment process using one system #### Cons It's difficult to pick something that we like least. Some of the options regarding the management of the news feed could be improved #### Vendor response Thank you so much for taking the time to leave a software review of People First, Alan. Please continue to share any feedback or ideas for improvement with your account manager and the product team here at MHR, either in your usual channels or on the People First Customer group on LinkedIn. It is so valued. Thanks. Replied March 2023 --- ### Fantastic product and well worth it - Overall rating: 5/5 - Reviewer: Tracy B. - Verified reviewer: Yes - Industry: Research - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic the team have been great from initial interest right the way through #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything, I love the product it’s made my life so much easier #### Cons Payroll outsourcing to iTrent this has been a nightmare #### Reasons for choosing People First Saw that it would grow with us as a company #### Vendor response Thanks so much for taking the time to leave a review, Tracy. We're sorry to hear about your frustrations with outsourcing your payroll. If this hasn't already been sorted since leaving your review, this has been picked up and escalated with the relevant teams on our side. Thank you - Lydia. Replied September 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/hr/peoplefirst-profile/reviews/?page=2) --- People First Reviews, Pros and Cons - 2026 Software Advice