Love!

I have been in staffing for 7 years now and moved to a new division that uses People G2 as our background screening vendor. I wish I had found them sooner!! On average our background checks return in 24 hours and they are less costly than other vendors. I have used Orange Tree, Orsus, Sterling, and First Advantage and will advocate to switch vendors to People G2 if I move units again. The speed and customer service can't be beat especially in a tight labor market where we need to move applicants quickly. You can also house (pre)adverse letters or other customized templates right on the database and easily do a mass screening request. The chat function on their website is really slick too - we always get a response to questions within an hour (usually 30 minutes or so).

Backgrounds that return with a 'record listed' are supposed to be indicated by the orange magnifying glass. We have had several background screens return with no magnifying glass and charges/record listed. I have my team open every background check and review regardless of the indicators listed. The format of the screenings from other vendors are organized so that you can more quickly see charges - we use Ctrl+'F' and search the words 'charge' then 'record' to see if anything is listed to help zero in on what we are looking for. Cost/Speed/Customer service vastly outweigh the cons which aren't that bad in my opinion.

Like I said before; the fact that this system is compatible with our ATS, and the fact that the background check's come back for us within 1-3 business days (shorter than a day, even), is a really cool thing. It allows us to communicate to our candidates that this background check isn't like many they have to do for other positions; it's quick, easy, and reliable so far as we have experienced. Also, the support team really is great! They even make sure to notify us if the courts are closed on certain days, so we're in the know for our candidates.

I really like that the software is reliable and responsive with customer service. Not only do the people at PeopleG2 respond to you, they also generally give you good feedback on your question. Also, I love that you can send out a Pre-Adverse and Adverse Action letter through this software. It's simple user interface is also something that really lends itself well to being able to go in and get what I need really quickly. Combine this with the fact that I can use this software through our ATS; it's a really slick program.

I think the automatic chat response that you get whenever you chat them for support could be a little more accurate on time--it usually takes a bit longer to get a response than it says! Also, for the software itself, sometimes it will not notify you to check the background report when there is something on there. It makes up for this in that you can always view the entire background check report (which is a good practice to do anyhow) and it's easy to press "Control-F" to find the word "charge" to see if there is or is not anything on the report, so this does not really present a serious problem.

I wish that People G2 was a little more accurate, it would be helpful for me to have a little more trust in the online service.

I like that the background check's come back in a fast timely manner and I can communicate with the customer service team when needed.

Sometimes the charges are not listed clearly or accurately leaving us wondering about details. Or sometimes charges are missed that an applicant mentions to me.

My overall experience with PeopleG2 has been highly adequate. I think they definitely have areas to improve, but I also believe they are always connecting with the needs of the consumer to make sure they are being met.

The thing I like most about this software is how easy it is to look up candidates. In addition, I love how we can chat a researcher at any time and we will receive response directly to our email. The researchers are always great at providing us with helpful feedback and resources so I know how to proceed with a candidate. Also, they are kind and considerate to the needs of us and always make sure to follow up to see if we have any additional questions.

One thing I can point out which I think this software can improve on is the estimated timeline they give for a chat response. These timelines can vary from 10 minutes to a few hours so it is hard to know the exact time period you will receive a response within. All in all I always receive a response, but sometimes it will say I will receive a response within 10 minutes and it takes much longer. An accurate estimated timeline would be a great modification to PeopleG2.

Overall, its been a good experience using PeopleG2! Results are quick and sending in/requesting a background check is easy to do! The website overall is easy to use as well and very straight to the point!

What I like most about PeopleG2 is that the results are completed and received within 15 hours! When background checks are completed, it tells you what what was found on the background check and if any questions arises regarding any clarifications, you have a chat option in which you are able to speak to a rep from PeopleG2.

My least favorite feature is that when there is a charge that is posted and tells you there is going to be a charge, its difficult and hard to find what or where the charge(s) is. It is a little difficult to decipher where the charges are located and you have to really look for it as it is not clearly stated or easy to find.