It is truly an HR software built with HR end users in mind. The fact that positions are separate and allow you to track FTEs is logical versus some that I previewed that make simple things like EEO codes driven by the employee record versus the position record.

Flexible report writing features, or lack thereof. Getting data back out of the system in the form of reports is not user friendly.

We eliminated double entry, have saved money and storage on saving personnel files and are able to customize access to many people to use the system as it works best for them while maintaining security.

Easy to use and to be trained on. Everything filters into the appropriate to eliminate double entry

Employee history could include more information for companies who have employees who come and go multiple times.

Minimum data input with faster payroll processing.It is very faster to look for employees information. Great utility tools for minimum data input. The double entry problem is also eliminated

There is a slight lag due to heavy load and thereby performs slow

It is easy to see an employee's history. The time clock functionality is definitely a plus. Processing payrolls are streamlined with minimal data input. The re-hiring feature is very beneficial.

There is a rounding issue with reports. The actual amount paid to employees' do not match reports. Very difficult to get issues resolved timely, if ever resolved. The system does not have the capability to create files to upload for state W-2 reporting (even though we were told that would not be a problem before purchasing). Many times it has taken up to 45 minutes to log into the system. It is difficult to get reports that meet certain needs for reporting benefits. End up using several reports to consolidate into one for the required reporting information. Issues with employees that live is one state and work in another state.

I think the amount of things you can do with the service is amazing. Reports are easy to customize and pull

The customer service has been slow to respond and has not had some of the answers needed. The difficulty of doing a large upload

I really appreciate the support that is provided. They are very quick to respond to any problem that I have and also to communicate where they are in the process. What I like best about the product is the ease of looking up information on an employee. Being able to see their history at my fingertips is awesome.

It runs a little slow sometimes, but there is really nothing I don't like.

Buenas funcionalidades, con procesamiento de nóminas rápido, lo cual se agradace bastante.

Lo que menos me ha gustado es la lentitud que muestra a veces.

I always get fast and great help from the customer service department. The system is easy to use.

I wish I could add fields on my own. It seems that I can re-label fields but not add them on my own.