Criterion HCM

RATING:

4.3

(13)

About Criterion HCM

HCM Without Compromise. Criterion provides human capital management (HCM) software for midmarket organizations, helping organizations in construction, financial services, nonprofits and higher education streamline their critical HR, payroll, talent engagement, and workforce management processes. Criterion HCM is available direct to customers and through a global partner network in more than 10 countries.
Mobile app home page

Criterion HCM Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4.5

Most Helpful Reviews for Criterion HCM

1 - 5 of 13 Reviews

User Profile

Joel Neil

Verified reviewer

Media Production, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed August 2023

Good For Talent Engagement Solutions

Integrated with other HCM software, worked on the talent engagement, outcome was satisfying.

PROS

Interface looks good and appealing when you adapt to it. Shows history of anything you need and creates quick graphs in real-time.

CONS

Not very easy to use at the beginning, lots of features that we do not use regularly. Need to keep simple.

Mac

Consumer Goods, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2023

Great software for HR and employees

Overall, it is a great platform for managing our time-off and payroll. I love that I can see how much of my pay is going towards taxes, and all the different breakouts. I would recommend it to companies looking for HR platforms.

PROS

I really like the functionality for signing up for courses/lessons that we have to do as a company. It's super easy for me to register for classes on Criterion, and it syncs to my calendar. I also really like the time management aspect of it, where I can see how many PTO day's I have left in a year.

CONS

I feel as though the UI is a bit dated - it looks a bit old, but that could be something we can change on our end.

Linda

Retail, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed February 2021

Buyer Beware!

PROS

It is easy to see an employee's history. The time clock functionality is definitely a plus. Processing payrolls are streamlined with minimal data input. The re-hiring feature is very beneficial.

CONS

There is a rounding issue with reports. The actual amount paid to employees' do not match reports. Very difficult to get issues resolved timely, if ever resolved. The system does not have the capability to create files to upload for state W-2 reporting (even though we were told that would not be a problem before purchasing). Many times it has taken up to 45 minutes to log into the system. It is difficult to get reports that meet certain needs for reporting benefits. End up using several reports to consolidate into one for the required reporting information. Issues with employees that live is one state and work in another state.

Reason for choosing Criterion HCM

Based on the demo and information given to us, it seemed like the best fit for our organization. The sales team did not provide accurate information.

Reasons for switching to Criterion HCM

Sage Abra was end of life. We didn't have a choice but to change payroll software.

Chelsey

Construction, 1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2021

Criterion for nation-wide construction company

We eliminated double entry, have saved money and storage on saving personnel files and are able to customize access to many people to use the system as it works best for them while maintaining security.

PROS

Easy to use and to be trained on. Everything filters into the appropriate to eliminate double entry

CONS

Employee history could include more information for companies who have employees who come and go multiple times.

Susan

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

Good

PROS

It is truly an HR software built with HR end users in mind. The fact that positions are separate and allow you to track FTEs is logical versus some that I previewed that make simple things like EEO codes driven by the employee record versus the position record.

CONS

Flexible report writing features, or lack thereof. Getting data back out of the system in the form of reports is not user friendly.