All Personio Reviews
1-25 of 189 Reviews
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Janosch
Verified reviewer
Computer Software, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Excellent, powerful product, great customer service and support
If I had to name a benchmark for what the smoothest, most flexible and flawless software implementation process I ever have been part of was, it would be this. From the product itself (simple, clean, powerful) to the implementation management (competent, friendly, flexible, knowledgable) to the support and service (fast, helpful, invested) and finally the passive resources (helcenter, tutorials, technical documentation, customer information, release notes) this just rocks. I am very happy with it and can only recommend Personio further.
PROSThe functionalities are powerful and well implemented. All features are thoroughly thought through and integrate tight and seamlessly into each other. Whenever I came across something i wondered about there was a good reason for it to be this way and it came in handy when we needed it. So, the product itself is simply top notch. The Customer Service also is fantastic. We had an implementation manager who was understanding, helpful, progressively thinking and extremely well versed in the product. On top of it she was flexible and friendly. I can not imagine how it could have been better.
CONSI can not imagine much. Some of the Features (for example handling of training tracking or the recruitment part) could have some more features but than again, it is always a matter of keeping the balance between to much and lacking. This balance was always there and I appreciate that it is clear, that some areas of the product still are growing. For our use case everything we needed (and more) was there.
Anna
Financial Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Great tool for monitoring all your HR related tasks
We have saved a lot of time preparing the pay rolls for our employees as we had to do it all manually before and now it's just a couple of clicks. We also use their documents storage and each employee knows where to find their important information instead asking the HR manager or look for it on google docs. The benefits and time saving definitely outweigh the costs of this app.
PROSThe support is great. Everyone I have talked to on the phone was aways super nice and helpful. I also like the fact that they take your feedback seriously and suggest the things you mentioned to their product team and might implement solutions that will make the tool even better for you and your team.
CONSIt's not easy to set up because it's very detailed- that's why you have an implementation manager to help you with that. I also have to use their support quite often when I want to change something, because I'm afraid that it'll adjust things I didn't want to change.
Reason for choosing Personio
It's just superior to all the other tools out there.
Reasons for switching to Personio
Switched from an American to a German tool to align with GDPR rules and have more features.
Sebastian
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed February 2020
Glorified database
This software was bought to help with payroll. In the end, it just became a database to store employee information. Payroll is much to susceptible to errors to be relied on. My pet peeve is that when one of many critical fields is not filled in, the employee is simply left out of the payroll without comment.
PROS-pretty design -comprehensive onboarding -friendly support team
CONS-missing sanity checks -convoluted layout -not customisable enough
Reason for choosing Personio
I needed a customisable product that didn't need specialised consultants to set up
Janelle
Construction, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2024
Underrated But Very Advanced Cloud HR Solution
We've ad a great time so far with Personio for our HR work. We first set it up when the company was a lot smaller, and it's held together very well during our expansion. It has a very simplistic interface which is a big positive for us, the reporting features work well, and the ATS module is very detailed and has a lot of advanced features. 10/10 would recommend.
PROSThe interface is much more up to date than the other tools we evauated. This made it a lot easier for us to start using it fully in te beginning, and has made it easy to maintain since. Other than that, we really enjoy the automated workflows for setting up alerts, emails, etc.
CONSIt was missing a couple integrations that we really wanted, and there's the odd bug here and there, but we don't really have anything too big to complain about
Anonymous
10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed June 2023
Easiest to implement HR tool
We implemented Personio as Serdar Plastik's first core HR tool. Applicant & personnel management, payroll, employee forms and surveys, and approval flows were all shifted into the system in a short amount of time. It was very easy to set up on the IT side, but a bit harder to implement across the organization due to a lack of support documentation. But once we had it up and running:- It saved our HR team hundreds of hours from having to push papers around- Reduced human error - Provided us a more objective way to evaluate applicants- Increased our data integration abilities
PROSIt supports advanced automations which is fantastic because:1. The system largely eliminates human error and doesn't cause our HR staff a lot of issues.2. The data is sent over to our other tools very smoothly.
CONSEnglish support is a bit lacking. Also, there are recurring performance issues in the applicant management dashboard. We submitted a ticket but the issue wasn't solved for a couple months
Reason for choosing Personio
The other tools seemed unnecessarily expensive for the scale we were wanting to implement it in at that time
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Perfect usability and a great holistic system!
The holistic approach of Personio. Therefore they can provide the perfect solution for small and medium sized companies. Personio has well-thought-out-workflows that are very individually customizable!
CONSThere a still several features I wish to have (like the reminder function of applicant tags ;)), but these are only small things!
Reason for choosing Personio
Better usability, fast product further development, more suitable to our needs (startup)
Melina
Verified reviewer
Automotive, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2018
All in all a great software with a wide range of helpful features for HR & high data protection
All in all our company is very satisfied with Personio. Especially to emphasize is the very friendly customer service. Personio takes care of the needs and problems and tries to improve continuously. Furthermore we have to highlight that the bugs we had to deal with became much less.
PROSCompared to other software for HRM, it is very easy to understand and to handle for the whole company with a great interface and all useful functions you need for a good HR management, including a safe data protection which is very important. It is well structured and helpful for the preparatory payroll (incl. time tracking of working students etc). The Customer Support is always friendly, fast and helpful- until now we have never had a negative experience. Great price-performance ratio. From recruiting-side, a big plus is that you can easily customize the evaluation forms. In general, Personio develops the software continuously and implements new helpful functions. (+introductions via little webinar's).
CONSSometimes the reports are not correct or have bugs. For the recruiting area, there is still some room for improvement, for example, the integration with outlook. Although it has become much less, there are still every now and then bugs which sometimes effects the communication with the candidate negatively.
Jonas
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2019
unu review
functionality compared to other solutions for a company of our side customer service and personal connection to founder
CONSresponsiveness and speed of the product product release cycles
Reasons for switching to Personio
GDPR
Dr. Martin
Verified reviewer
Computer Software, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2018
Excellent value for money and world-class CSM team!
We really managed to establish the foundation of HR compliance thanks to Personio. A huge step forward in terms of organizational growth.
PROSIt is super fast to implement, has no slow back-end and allows you to work with all the stuff you need to scale your organization. It allows a lot of good self-service workflow steps to make life in HR much easier.
CONSA bit weak on the reporting side, especially when it comes to the recruiting function.
Christian
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Price increase of more than 30%!
It is really a great software with many very good features and finally a good interface design.
CONSThe software is constantly being further developed and regularly has new functionalities. A price increase is justified. But a price increase of more than 30% from one day to the next is very unusual and annoying. Especially, because the software was not one of the cheapest tools even before the price increase.
Anne
Internet, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
no more excel files, all informationen together when we need it. webbased!
We have more time to spent in other subjects, no more excel lists and very important. All the informationen are current all the time and available to everyone from anywhere at any time.
PROSIt is very easy to use, even if you are not that talented in software/IT, it is very very dynamic and adaptable and the combination in Admininstration and recruiting is perfekt. Personio saves almost half of all work steps and you can include the employee excellent in many of the processes. The allocation of roles works very well and is very thoughtful. And what we really have to highlight. The Customer Support!! Very helpful, professionell and friendly!!! And a very good thing. The Webinare!! this is a perfekt way to get to know everything even better.
CONSThere is actually nothing i do not like about the software. It ist very very complex and I still have the feeling that I only know and use 50% of it. But that is a problem I have!! It is not about the software. I have to spent more time on it! Maybe one thing: holiday: if there is a termination and I I finish the employment relationship in Personio the paid vacation days are still the same and do not automaticaly reduce.
Florian
Computer Software, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Game Changer in our HR Efficiency
Actually, as a fast-growing company 2 years ago, we were just looking for a recruiting solution and found Personio. Already during the two-week test phase we had all our employees with many individual attributes live on their own and only on the basis of the educational Videos. We now have a vast variety of templates so we can do a lot of manual work more efficiently through Personio and focus on strategic HR topics. And this, although we do not use some features because they do not fit our processes, such as Performance or payroll.
PROSEase of use Excellent UI Great flexibility with templating, Attributes etc. Automatisation of the Recruiting Process Highly efficient
CONSNo Datev interface Many of our suggestions were received as feature requests, without feedback and without implementation Many new developments, especially in recruiting, have not led to an improvement, but have taken the clarity
Monika
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Userfriendly
Love it! The Sales Manager and Implementation Manager were very helpful
PROSThe software is easy to use and all the most important aspects of HR can be portrayed in Personio. All employee data can be stored there safely. Also, Personio provides helpful webinars and lots of additional materials such as document templates, employee surveys, and best practices for any topics which are very helpful.
CONSThe Recruiting part is maybe a bit less intuitive compared to other software that specialize in Recruiting
Reason for choosing Personio
Because it has good reviews and a strong reputation and because I used it in previous companies.
Kathleen
Financial Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
We love this product!
We use Personio for daily HR tasks, payroll and recruiting. I find the tool fairly easy to navigate and I really like the recruitment feature. So, the tool itself is really good. My favorite part about using Personio is the Customer Service/Technical Support Team. Any time I have a question or request, I normally get an immediate, friendly, very professional response. They are always helpful and when the CS representative I am speaking to cannot help me, they always connect me to someone who can. I would say Personio's Customer Service/Technical Support Team is one of their greatest assets. Keep up the excellent work!
PROSI love the recruiting and payroll features.
CONSIt is difficult to understand how the tool calculates, e.g. vacation days. I have made the same mistake a few times with manually adjusting vacation days for on-call work.
Dennis
Internet, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
One stop shop for HR
Best bang for the buck, period. Saves LOTs of time. No need for different tools. Extremely adaptable. Scales well with the company.
PROS- Covers almost ALL aspects of HR -- recruitment (complete ATS system) -- hr administration: -- onboarding, offboarding, documents, absences, time tracking, performance management (basic), rights & role management, user self service, approval settings, etc... - lots of possibilities to adapt to own needs - very good onboarding process and customer success - very good value for the money
CONS- needs some time to get to know all features - UX is getting better, but not the strong suit of personio - performance management rather basic
Kieran
Automotive, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
Simplify your HR processes
I've been using Personio for about six months now, and I'm so glad with it. It's helped me to automate and simplify my HR processes, saving me tons of time. I would recommend it to any SMBs.
PROSOne of the things I like most about Personio is the employee self-service portal. This allows my employees to access their own information, such as their timesheets, vacation requests, and benefits. It's a great way to give my employees more control over their own data.I also love the reporting features in Personio. These reports give me insights into my workforce, such as employee turnover rates, time off trends, and salary ranges. This information helps me to make better decisions about my HR policies and procedures.
CONSThe customization options could be re-engineered. I would like to be able to tailor Personio to my specific needs more than I can currently.
Max
Insurance, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2017
Easy to implement and fantastic support
Secure data as servers are in Germany, friendly and quick response from the CSA's. All 'key functionalities', such as for example holiday and sickness capturing, are covered. Reports are very useful when having to report KPI's. The system is easily customizable, fields can be generated quickly, workflows edited, and permissions & rules created within minutes.
CONSFew minor bugs from timt to time, though these are fixed quickly. Recruiting solution only lets you post on german jobsites. No surveying option (ie. eNPS would be good) and Performance Management section is very rudimentary.
Sebastian
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Best one-stop solution for HR and Recruiting
Personio really is the HR operating system. All the personal data of an employee have to be filled in only once and can then be used for different services. Users can participate in recruiting and manage their data and documents. In addition, with the integration of Personio Payroll, you do not have to communicate with tax consultants anymore to get your payroll done.
CONSDue to the many features and the customization that is possible with Personio, some users might find it a bit complex in the beginning.
Andrea
Computer Software, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
All-in-one HR software
Simple implementation procedures; you don't need to be a technical expert to complete them because they include in-depth articles to guide you through the full procedure. There are numerous ways for you to get support, including The Community and direct support by phone, email, or screensharing. Additionally, it is incredibly adaptable, and you may customize the system to meet your demands.
PROSPersonio is simple to use and has a pleasant user experience.
CONSIt can be a little slow at times, and searches could be made better.
Natalie
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Flexibel Tool with great functions
- its very flexibel and you can add various fields e.g. training data - you can send out reminders to the departments and supervisors - we included our on- and offboarding process also in the tool - very friedly and helpful team
CONS- some little bugs but nothing serious.. :)
Pedro
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2017
making HR-Management radically easier!
On the top of my personio-experiences is the customer service! Really patient, highly customer oriented and super friendly at all times. Furthermore you have the feeling that the entire company (no matter who is on the phone) knows who you are and is well capable of taking care of your issues. And if this is not the case, you will promptly get a re-call from one of the experts.
CONSHonestly, there is nothing worth to mention. There are a couple of bugs and usability issues here and there, but most important, you see a young product (and Team) growing and improving from day to day.
Franziska
Management Consulting, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Perfect solution for HR- and Recriutig departments
I had a great implementation support. Personio offers a solution, which really helps in day to day HR business.
PROSMany possibilities to make daily work easier, simple usage, easy understandable, great implemantation team, very good customer support, perfect solution for recruitment activities
CONSAt first the software seems quiet complex, but with the support which is offered, you get into the tools very fast
Lars
Computer Software, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
1
EASE OF USE
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed December 2021
Very Intutive to use and buggy
It's a pain to use it.
PROSAfter switching from a more than 10 years old legacy system it does provide a very little improvement. 1 point for being accessible in a browser.
CONSLogin: While providing 2-factor Authentication it regulary asks for a 3rd factor. regardless of multiple reports there are no efforts to fix this odd behavior. UX: It is hard to use, annoying and frustrating. Support: When reporting bugs to the Personio support it refuses to support with the explanation that there is a special representative egligble to write support request to avoid misuse. I've never heard such an awkward refusal in improving a product.
Reasons for switching to Personio
In hope to get a benefit when switching from a legacy to a modern tool. Except the occasional 3 factor login web access there is no benefit. Some thing where running better before.
Denise
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2020
Great Tool!
We are now able to replace many excel sheets with personio and improve our HR processes in general.
PROS- easy to use (intuitiv) - great implementation service - transparency
CONS- Reminder of anniversary could definitely be improved - Birthday calendar in Outlook should be part of your own calendar - right now it`s a seperate one
Reason for choosing Personio
- usability - features - transparency
Eva
Financial Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Holistic HR admin tool for small and medium-sized companies
usability/ nice user interfaces, very helpful, friendly customer support, easily customizable, broad range of functionalities
CONSfrom time to performance/availability issues