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PetalMD software

64 reviews(4.0/5)
64 reviews(4.0/5)

PetalMD is a cloud-based physician scheduling solution designed for businesses in the healthcare, medical and pharmaceutical verticals. The solution allows administrators to provide real-time schedule updates to physicians in a group, allow users to switch shifts according to customized specifications and receive physician non-availabilities through a single dashboard.

PetalMD points out discrepancies in a schedule, and should administrators dislike the suggested assignments, they can bypass them and setup manual schedules. Physicians can transfer or exchange tasks one-on-one or offer them up to a group.

Whatever changes take place, automatic email notifications can be sent to applicable members to keep them in the know. All information is updated in real-time on all platforms, including the dedicated iOS mobile app, where physicians have messaging and document attachment capabilities.

PetalMD offers services on a monthly subscription basis that includes support via phone, email and through an online knowledge base.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000 , Windows 8

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64 Reviews of PetalMD

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  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    -from medical administrator at busy urgent care

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    -free trial allowed all of our clinicians and staff to try it out
    -able to schedule various shifts for staff members

    Cons

    -it was not easy to train all of us to use it without expiring the trial version
    -many great features are not available in the trial version so we were hesitant to purchase this

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Tennille from Halton Healthcare

    March 2018

    PetalMD is an excellent platform for scheduling; and in particular making trades with my colleagues.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of use; on both the desktop, laptop and my iphone. In addition - the push button notifications help me to pick up shifts quickly; or respond to messages from my colleagues.

    Cons

    I actually don't have any complaints about it. PetalMD is much better than the previous software we were using.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: PetalMD, PetalMD

    June 2018

    Hello Tennille, We're glad to see that you like Petal Scheduling (PetalMD), thank you a lot for this positive review!

  • Carlye from Uxbridge Cottage Hospital

    March 2018

    quick response from customer service. easy to use interface

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    having as app and having it integrate to my gmail calendar is great. allows my staff to put in their absences instead of randomly emailing me dates.

    Cons

    It is not easy for my staff to see when a shift is "open" (they have to see who has posted it to know it is an open shift as the name is assigned to our administrator). It would be good if folks could see all open shifts in a different color so it easily distinguishes and highlights open shifts. I also would like if I could post ALL the open shifts at once or all shifts of one provider at once to open (eg. if they go on mat leave/sick / leave etc). to manually post all to market place is tedious.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: PetalMD, PetalMD

    June 2018

    Hello Carlye, Thank you for your feedback, we're glad to see that our software helps you as a scheduler and that you appreciate our calendar synchronization feature! We will work on the open shift issue in the following weeks. Stay tuned, because you should see a function for that during the summer. Thanks for your comments!

  • Shannon from Queensway Carleton

    March 2018

    easy to import into other calendars and easy to switch shifts

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    can add personal scheduling to one calendar
    - easy to see marketplace shifts available for trade or transfer

    Cons

    difficult to see other colleagues schedules for greater than one week. makes trading a little more difficult

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: PetalMD, PetalMD

    June 2018

    Hello Shannon, Thank you for your great feedback! Your comment about the trade feature was very pertinent, as we are always looking for ways to make our app easier to use. Again, thanks for the feedback.

  • Jon from Department of Medical Education @ St. Joes Hospital.

    Number of employees: 51-200 employees

    March 2018

    Using this site is mostly awkward and difficult to have learners learn how to use it.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The site is never down. The app is responsive. The menu system and over all interface is great and easy to navigate.

    Cons

    It's hard for staff to figure out who is on call. there is no roster view for staff to see team information. The oncall dashboard view only can be viewed one week at a time. Learners have the ability to take their phone number off their profile so nurses don't have contact information when a learner isn't on call. Administrators don't have access to add phone numbers to learner profiles.

    There should be note boxes for each profile to include notes about each learner which would be helpful for posting leave of absence/vacation information. This would help chief residents make schedules completely on your site.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: PetalMD, PetalMD

    June 2018

    Hello Jon, We're glad that you like our overall interface! Regarding your comment, some hospital administrators do have access to add phone numbers; it depends on the options chosen by your hospital. Don't hesitate to call our support team for more information! https://support.petalmd.com/hc/en-ca

  • Ahmed from HRH

    March 2018

    Hard to trade

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Cons

    Looks ok to me most of the time but issues are with the functioning of it. It's very hard to swap or trade a shift. Too much colours are going on. Not intuitive. Very poor in taking suggestions. Overall needs a lot of improvement. Additionally takes too much interface time...nothing to use on the phone as an app.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: PetalMD, PetalMD

    June 2018

    Hello Ahmed, Thank you for your feedback! We are currently working on ways to upgrade the swap/trade shift features based on user suggestions. Don't worry, we hear you!

  • Gosselin from Montreal Children's Hospital

    March 2018

    motivated staff- generally easy to use software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Efficient- time saving, the ability for trainees to enter their own absences.

    Pros

    Fairly straightforward system; user friendly. Scheduling is straightforward and significantly time saving

    Cons

    Entering of absence requests for large groups ( example trainees) was more user friendly and clearer visually then current iteration.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: PetalMD, PetalMD

    June 2018

    Hello Anne-Marie, We're really glad to read that you find our software saves you a significant amount of time; this is our goal! Regarding the entry of absence requests for large groups, please note that this feature is indeed possible and that it was recently updated, though we are still working on improvements in this area. Do not hesitate to call us to get more information!

  • Fiona from St. Joseph's Health Centre

    March 2018

    I like using PetalMD but feel it could be more user friendly and help me schedule tasks easier

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the calendar format and ability to easily switch between specialty call schedules. I also like that I am able to use it on my phone as well as laptop.

    Cons

    Inability with current package to let the software make the scheduling decisions. I understand that this due to the package that my department has purchased but it is an issue with my use of the software.
    The second issue I have is the ease of use for scheduling is not that user friendly. I have to try things a couple of times to figure out the right way to do things. That said customer service is excellent and has always helped me figure out any issues I may have.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: PetalMD, PetalMD

    June 2018

    Hello Fiona, Thank you for your positive review of our customer service! As for your current package, if you feel the Advanced plan (automated scheduling) could be useful for you and your group, do not hesitate to write to us at info@petalmd.com or to book a custom demo : https://www.petalmd.com/en-ca/scheduling-software-demo

  • Jay from Grand River Hospital

    March 2018

    Pretty smooth scheduling/trading

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to navigate. Intuitive. Reasonable mobile interface. Has a great web-based interface. Cost is affordable.

    Cons

    Shift trades for shifts on the Marketplace are awkward. Mobile interface is not as user-friendly or as functional as the web-based version.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: PetalMD, PetalMD

    June 2018

    Hello Jay, Thank you for your positive review about the conviviality of navigating our software. We're always listening to users' advice, so that we can upgrade the interface periodically! Speaking of which, we're currently looking at the issue you mentioned about the marketplace. So, please don't forget to visit our What's New section in your help center for all our latest innovations from time to time.

  • Andreane from Hôpital de St-Eustache

    Number of employees: 11-50 employees

    March 2018

    Does the job well.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I get my schedule every trimester and mail with my colleagues

    Pros

    Internet accessible, overall good, syncs with other calendars, mail is good to use, easy to see my colleagues schedule

    Cons

    in the app, some tasks are not intuitive (change a shift, insert vacation). Also, the automatic scheduler tends to do weird things like make sure you work an evening before a day off and doesn't regroup shifts easily (lots of lonely shifts)

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: PetalMD, PetalMD

    June 2018

    Hello Andreane, Good to hear that you appreciate our group schedule and synchronization features! About the "weird things" you mentioned, there are ways to correct this, but it depends on your physician group's rules and reality. We encourage you to call our support team if you want to discuss your particular situation!

  • Cathie from Hospital

    Number of employees: 2-10 employees

    March 2018

    I've never has any issues using Pedal. Works well and is relatively simple to figure out.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Confidental means of communication.

    Pros

    I like the email function and that it is secure. it allows me to communicate with my physician about confidental items.

    Cons

    I do not use many of the functions of the software so cannot answer this honestly. What I have used works fine.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: PetalMD, PetalMD

    June 2018

    Hello Cathie, Good to hear that you like our secure messaging features, thanks!

  • Mark from CISSSO

    March 2018

    Better scheduling, with clear organized calendars.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ability to share confidential correspondence and documents, physician to physician and within formal groups.

    Cons

    The app is less user friendly and visually worse than the web version. By far. I need a calendar I can glance at, not one requiring each day to be clicked on for more information

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: PetalMD, PetalMD

    June 2018

    Hello Mark, Thank you for your feedback! Good to hear you're pleased with our secured document exchange functions. Please note that we are currently working on an upgraded version of the Android app, so it will soon be more user friendly. Therefore, if you have any enhancement requests, please do not hesitate to share them through your help center.

  • jim from AGS Port Perry

    Number of employees: 51-200 employees

    March 2018

    Works great. Some times logs out. Maybe connection but happens in different locations.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A good scheduling program

    Pros

    Easy to use
    Helps with all scheduling. I am just a user and it is very simple an straight forward . Able to handle multiple schedules.

    Cons

    Some times it shuts down randomly at different locations and Wi-Fi so it is the program.
    Otherwise it seems like a very good program.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: PetalMD, PetalMD

    June 2018

    Hello Jim, Thank you for your positive review, we're glad you like how Petal Scheduling handles multiple schedules!

  • Caitlin from St. Joseph's Health Centre

    March 2018

    Great system that is easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    PetalMd is easy to use. It displays the hospital call schedule in a clear way that is easy to navigate.

    Cons

    The editing field in the "assigned physician" part of the scheduling section isn't formatted well. To add a comment or edit the time, you need to go to the dr list beside the schedule, go to the bottom and then scroll across to get to the wheel that allows you to open the edit page. It would be nice if it all displayed without having to scroll across.
    It would also be nice if the administrator could add the contact information for the physicians in their department so that the physician didn't have to log on and do it themselves. There is a lot of missing contact info as a result.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: PetalMD, PetalMD

    June 2018

    Hello Caitlin, Thank you for your review! It's important to us that your hospital on-call schedule is clear and easy to navigate. We have a brand new module to manage contact information within your hospital by administrative member, ask our sales team for more information. Our goal is to save you time, after all. Regarding your suggestion, we'll look into it. We have found in the past that screen size can be an issue. Have you looked into adjusting your screen resolution? Nonetheless, it's this kind of advice that helps us to improve our solutions, so again, thank you.

  • Aleem from Grand river hospital

    March 2018

    User friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Clear and straightforward, user-friendly and easy to access on mobile device and computer at home

    Cons

    No specific concerns. When a shift is posted to marketplace it sometimes won't let you then make an individual trade

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: PetalMD, PetalMD

    June 2018

    Hello Aleem, Thank you for your feedback! About posting a shift on marketplace; the member who posts the shift is the one who decides which kind of offer s/he is willing to make: trade only, transfer only, or trade and transfer. This is not a limitation of the system, but the way it was designed to reflect what the posting member wants.

  • Phil from Grand River Hospital

    March 2018

    Helpful to view schedule. Difficult to navigate the phone app for switches and trades.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to access via the phone app. Schedule is visualized well on computer. No issues managing master schedule on computer interface.

    Cons

    Hard to make trades and changes as well as visualize the schedule in the phone app. Cannot manage master schedule well on the phone app. This is problematic when not at a desktop computer.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: PetalMD, PetalMD

    June 2018

    Hello Phil, Thank you for your kind words regarding our computer interface! As for using shift trades on the mobile app, please be aware that we've heard you and that we're on it.

  • Ian from Grand River Hospital

    March 2018

    great to help our Peds group call schedule

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Simplistic symbols he one learn how to use this software. It is helpful to also learn the mobile app is it is also useful on a daily basis. The software is easy for MD's to learn and manipulate to their own needs. It also helps with sorting out call equity issues.

    Cons

    Need to spend to time become adept but this is overall a quick process. My biggest issue is I would like the mobile app to allow me as a scheduler to make changes. Currently this can only be done it seems from a desktop which can be limiting.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: PetalMD, PetalMD

    June 2018

    Hello Ian, We're glad to hear that our application helps you on a daily basis, that's what we're aiming for! For the moment, some features for scheduling are only available on the desktop version because scheduling comes with a lot of options; but we understand your concern and we will see what we can do regarding changes.

  • Christina from William Osler Health System

    March 2018

    Very easy to maneuver

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Accessibility on mobile device is a very useful feature. Love checking the schedule on my phone and getting notifications.

    Cons

    New layout compared to old version thus may take some time to get used to. Otherwise the new interface looks great.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: PetalMD, PetalMD

    June 2018

    Hello Christina, We're glad to see that you like our mobile app and notifications feature! Thanks for the feedback!

  • Jody from Jody Bothwell medecin Inc.

    March 2018

    Tedious to schedule work events. Far too many clicks necessary.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    That other approved users can modify my schedule. That I can access it from a mobile platform. Calendar view is improved now that I'm using an Android device.

    Cons

    When filling in weeks of schedule months in the future, after each event is scheduled and then confirmed, being sent back to today's date and having to navigate back to where you were. This is exceedingly tedious and frustrating. It triples the time required to set a schedule in the future.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: PetalMD, PetalMD

    June 2018

    Hello Jody, Glad to know that you like our Android application! Please note that you can now select every date you need for absences on a single calendar page. More info here: https://support.petalmd.com/hc/en-ca/articles/115004788603-How-to-add-multiple-absences

  • Sabrina from Stevenson Memorial Hospital

    March 2018

    Organized, simple and efficient

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of scheduling and contacting/conversing with colleagues. Too many notifications via email and would be nice to get a preview or something of what the notification pertains to vs. Needing to log in each time to find out.

    Pros

    Simple, nice interface. Functional. I like how schedules are displayed and the way shifts can be traded etc. With or without messages.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: PetalMD, PetalMD

    June 2018

    Hello Sabrina, It's nice to read such kind words, thank you!

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