--- title: "Planday Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Planday. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Planday is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/planday-as-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Human Resources Software](https://www.softwareadvice.com/hr/) / [Planday](https://www.softwareadvice.com/hr/planday-as-profile/) / Planday Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/planday-as-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/planday-as-profile/alternatives/) # Planday User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 58 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.5/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 35 reviews (60%) - 4 stars: 12 reviews (21%) - 3 stars: 7 reviews (12%) - 2 stars: 1 reviews (2%) - 1 star: 3 reviews (5%) ### Most mentioned pros - The scheduling tools are straightforward and make it easy to plan shifts, adjust staffing levels, and keep track of worked hours. - It’s a solid choice for teams looking to improve structure and collaboration in their daily planning. - I researched vigorously for the best scheduling app for our restaurant chain and Planday has the largest set of functionalities that cover all our needs. ### Most mentioned cons - Occasionally, minor bugs or system issues appear, which can be frustrating during busy planning periods. - Before then we used clocking in cards (which get/ damaged) and people forget to bring them to work etc. - Instead they set up a Direct Debit to take the full amount of money in one go, without our permission. ## Planday customer reviews Showing reviews 1-25 of 58 (page 1). ### A practical scheduling tool that supports daily team planning - Overall rating: 5/5 - Reviewer: Mark Alexander Joel I. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, PlanDay has been a useful and reliable tool for workforce planning. Once the team is familiar with the system, it supports efficient scheduling, clear communication, and better control over staffing and payroll processes. It’s a solid choice for teams looking to improve structure and collaboration in their daily planning. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PlanDay offers good value for money for businesses that need a clear and structured way to handle scheduling and payroll preparation. The scheduling tools are straightforward and make it easy to plan shifts, adjust staffing levels, and keep track of worked hours. #### Cons There is a noticeable learning curve in the beginning, especially for users who are new to digital scheduling tools. Occasionally, minor bugs or system issues appear, which can be frustrating during busy planning periods. --- ### Simple to use but surprisingly complex in function - Overall rating: 5/5 - Reviewer: Sam K. - Verified reviewer: Yes - Industry: Food Production - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have used Planday since 2019. Before then we used clocking in cards (which get/ damaged) and people forget to bring them to work etc. We also worked from paper rota's which could be lost/ damaged/ not looked at in time. With Planday it is all on your phone so it is much easier for everyone to know what is going on and remember to clock in and out and check rotas. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is a simple solution for shift management. In our induction it takes minutes to show new members of staff the clocking in and out process and where to see their shifts, or if there are any available shifts they can pick up. I do the payroll within the business and it is simple to pull reports in order to get this done quickly. It also allows you to see things such as your retention rate and monitor time in lieu. We also use the email system within it as our main team communication avoiding using personal emails or setting up work emails for all staff. I have flagged issues with them before and these get acknowledged quickly and fixed or explained as to why it works that way. #### Cons The app has less functionality than the computer log in, but that is to be expected. Things like booking holidays I would recommend my staff to sit down and use the web version as opposed to the app. But bar that no issues at all. --- ### Don't get tied in - Overall rating: 1/5 - Reviewer: Jodie B. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Totally disappointed with their complete lack of customer care. Some systems trust they are good enough and don't tie you in with a contract but instead have a rolling month by month contract. PlanDay ties you in from the moment you are in discussions with them and it's a minimum 12 month contract, which they do not let you out of, even if you have told them you don't want to go ahead 6 weeks before it even begins. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros We liked the sales person. He was very aimable and helpful #### Cons Charging us for what we did not use. We signed a contract but our staff subsequently told us they already used PlanDay in other jobs and it was nto good. We cancelled 6 weeks before the contract was due to start but they charged us for 12 months anyway. We asked to speak to a senior manager. Instead they set up a Direct Debit to take the full amount of money in one go, without our permission. Outrageous behaviour. If they had had a better system, we would not have cancelled. --- ### Great software - Overall rating: 5/5 - Reviewer: Paul C. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Planday really reduces management time compiling the rota, it is easy for staff to manage holidays and good to help managers stick to weekly staffing budgets. The punch in/out function again reduces admin time for paper timesheets and reduces the possibility of fraud. #### Cons It would be great to be able to set parameters and then it generate the rota for you, hopefully this will be developed in time! --- ### Saves me a full days work - Overall rating: 5/5 - Reviewer: Eunice N. - Verified reviewer: Yes - Industry: Telecommunications - Product usage: Used unspecified for unspecified - Reviewed: May 2015 - Review source details: This review was submitted organically. No incentive was offered Payday use to be a full day adventure, trying to keep track of 30 employees in an Excel sheet, calculating their supplements according to the time of work and subtracting any personnel goods. After switching to Planday payday now takes roughly an hour, and that’s only because I double check everything to be sure. I still can’t believe it’s that easy, but it is. #### Pros I like that it is so easy for our employees to put a shift up for sale/trade, and we no longer have to note down who switched with who. However, we still have the security of having to confirm the switch before it’s activated. My favorite part though, is the compatibility with our pay system. It saves me hours #### Cons In the process of confirming a switch between to employees, you can’t see whether the new employee has a shift before or after the switch, as you can when you assign a shift. Normally the system will mark them as red, because they are already scheduled to work that day. This doesn’t happen with switches, which can cause double shifts for a person. #### Vendor response Thank you for your feedback. I will send you an email as an answer to the cons, since it should not be possible to swap a shift, if you are already in the schedule that day. Replied June 2015 --- ### Bespoke Hotels has implemented Planday in 5 hotels. It has been a great success. - Overall rating: 5/5 - Reviewer: Thomas G. - Verified reviewer: Yes - Industry: Hospitality - Product usage: Used weekly for less than 12 months - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered Improved Employee satisfaction. Admin time efficiencies. Increased accuracy in collating hours worked. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tracking Time & Attendance - Keeps a tight track on casual hours from a management perspective but also the employees love the app by giving them clear shift times and the option to make themselves unavailable and swap shifts. Cutting Admin Time - easy to put together rotas and produce reports for payroll processing at month end. Payroll visability - easy to track daily, weekly and monthly payroll spend. #### Cons Even though it is relatively simple to learn how it works it does require some focus and backing from the management team. #### Vendor response Hi Thomas - thanks for your review of Planday! It's great to hear we're helping you keep track of your hours and cut down on your admin time. It's great to have you on board! Replied June 2018 --- ### From Nokia to iPhone - Overall rating: 5/5 - Reviewer: Lonnie Lykke S. - Verified reviewer: Yes - Industry: Medical Practice - Product usage: Used unspecified for unspecified - Reviewed: May 2015 - Review source details: This review was submitted organically. No incentive was offered We're a large (25+ personal) dental clinic placed in the center of Copenhagen, Denmark. We strive to work as productive and efficient as possible, with quality and costumer service as our key words. As a manager I used to spend several hours a week, both at work and outside work, doing schedules using exel, to make sure every shift was covered. Usually I would spend my Easter puzzling the schedule for the upcoming summer holiday, ringing and texting assistants to sort out who I could fit in where there was a gap. Those days are over, and even though we've used Planday for more than a year now, both my assistants, my boss and I'm still pleasantly surprised by how easy Planday is to use. I would recommend Planday to any business with hourly scheduled staff. Planday is like when I got my first iPhone! #### Pros I must admit I was a little suspicious at first, starting something new, but that changed quickly. The introduction we got, the service and help was (is!) worth 5 stars. Planday is very easy to use, very userfriendly. The ability to customize everything is great. Easy to navigate around. #### Cons I've been thinking about this for a long time now and I simply can't find any cons. #### Vendor response It is very much appreciated that you took the time to write us such a great feedback. We are happy that you are satisfied with the system and the help that you have received during your introduction and in the time after. Replied June 2015 --- ### Planday - Overall rating: 4/5 - Reviewer: Breanna B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Planday helps breakdown my hectic schedule, and updates me the minute there is a schedule change. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like having an app on my phone that has my work schedule and the ability to clock in and out on my phone. #### Cons I don't like that there is google tracking on it everywhere I go. I also wish the layout was a bit more user friendly. --- ### Easy to use - Overall rating: 4/5 - Reviewer: Cindy F. - Verified reviewer: Yes - Industry: Design - Product usage: Used unspecified for unspecified - Reviewed: May 2015 - Review source details: This review was submitted organically. No incentive was offered We use Planday at my work. We have about 100 volunteers taking shifts almost any time of the day and week. So with planday we can easy see who is at work when. #### Pros The app is great and Planday keeps working on it. I have used it for almost two years and it is really useful now. #### Cons Contacts in the app is not working. But that is about all I can think of. --- ### Very well made app - Overall rating: 3/5 - Reviewer: Sebastian b. - Verified reviewer: Yes - Industry: Photography - Product usage: Used unspecified for unspecified - Reviewed: May 2015 - Review source details: This review was submitted organically. No incentive was offered Planday is a very well made app for making schemes. #### Pros You can choose your shifts. #### Cons its a little hard to know where to go and choose shifts, because you have two schemes. one on the front page and one on the shiftplan page and at first i thought you had to get shifts there but i couldnt so i neede to do it on the front page where i didn't have as much to look at visually to give a picture of which shift it was. #### Vendor response Thank you very much for the feedback. The easiest way to book open shifts is from the front page/overview where you can click "show all open shifts" and book each of them. Replied June 2015 --- ### PlanDay = Free day - Overall rating: 5/5 - Reviewer: Jesse C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Plan day has allowed me to reduce the time it takes me to create a two week schedule by 2/3rds. It also has reduced the amount of managing the schedule on my end and placed it on the staff. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Saves time, reduces the time need to manage every shift change, vacation requests, and open shift. Makes Staff responsible for their own schedule management. The Punch Clock has also been great to manage when the staff clocks in and out. The BEST support ever! #### Cons While working on a schedule the staff can see it in real time and can cause confusion until it is complete. I did submit a request to PLANDAY to have an area to work on the schedule in private then publish it to the staff. --- ### Easy Build Employee Schedule - Overall rating: 4/5 - Reviewer: Faical B. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Honestly, Planday gets the job done. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I can manage empoyees from different departments in one view. #### Cons Making reports and printing schedueles should be more intuitive. --- ### Makes scheduling staff easy - Overall rating: 5/5 - Reviewer: Kazim L. - Industry: Media Production - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Drag and drop functionality. Nice, clean, fresh layout. It's also good that staff can swap shifts between themselves, giving them more flexibility and without putting a greater admin burden on managers. They listen to users and constantly improve the product. The in app weather forecast visibility makes it much easier to forecast footfall and schedule. #### Cons Could do with a few more reporting options and although it has a lot of useful integrations, it could benefit from having an integration with a Human Resources management app perhaps. --- ### Planday Review - Overall rating: 5/5 - Reviewer: Marc D. - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered Planday was one of the most useful tools i have come across for organizing shifts and punch clock information #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 --- ### Excelent - Overall rating: 5/5 - Reviewer: Alexander P. - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered Great work! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use and this is for every age! At my work every age from 18 to 60 knows how to use the app and in the browser. #### Cons Nothins at all for the moment. I only had problem with the connection with the wi-fi but i believe it was the workplaces wi-fi. --- ### This App is Great! - Overall rating: 5/5 - Reviewer: Casey D. - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The mobile app is so nice to use as an employee compared to the others I have tried. The others are always built for a manager. #### Cons I don't like that my shift request has to be approved by my manager. If I want the shift and I take it first, It should be mine. --- ### Amazing, through and through! - Overall rating: 5/5 - Reviewer: Jennifer H. - Product usage: Used unspecified for unspecified - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered I want to give Daniel C a big thank you for really going above and beyond with his customer service. His demo was exact and to the point. He really listened to what i needed, and made sure that he gave a thorough explanation as to why Planday was the perfect software for the job. The software itself is very user friendly, easy to navigate, and appealing to the eyes. With so many choices out there, you want to make sure you go with something that you will enjoy using. Thank you so much for everything. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Great training experience! - Overall rating: 5/5 - Reviewer: Shari C. - Product usage: Used unspecified for unspecified - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered The software is very user friendly! My training with Daniel was great, he was patient and answered all my questions. Planday is such a useful tool for a busy restaurant group! I would definitely recommend Planday. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### user friendly - Overall rating: 5/5 - Reviewer: Jennifer S. - Product usage: Used unspecified for unspecified - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered No details, the product is great. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Best functionality, but what's with the lagging?? - Overall rating: 4/5 - Reviewer: Ivar G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So-so. There's no better functionality on the market but the loading times are horrible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I researched vigorously for the best scheduling app for our restaurant chain and Planday has the largest set of functionalities that cover all our needs. #### Cons The mobile app has long loading times. Our employees have iPhones and are used to swifting through mobile mobile apps with high speed. But this app sometimes loads 30 seconds, even 45 seconds while opening the app. We have contacted support, it has gone a little bit better, but employees still think it's a very slow app. #### Reasons for switching to Planday Planday has better functionality than PARiM --- ### Great Add-On for Practice Mgmt Systems Missing HR Functionality! - Overall rating: 4/5 - Reviewer: Erica T. - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My office uses a practice management system with next to zero HR functions, a terrible time clock, and no integration with platforms from other vendors. We were looking for a platform that would allow employees to see their schedules, request vacations, switch shifts, etc. we also wanted a time clock that integrated with quickbooks. PlanDay lets us do all of this quickly and easily. We have been able to literally cut our time spent on payroll by over 50%, and reduce scheduling time by at least 1/3. The other features have also helped us streamline, organize, and centralize our HR activities while “going paperless.” The app is user friendly and our employees love using it, we’ve even noticed a recognizable boost in employee morale since starting PlanDay #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great sales, customer service, training, and tech personnel! Everyone is extremely helpful, knowledgeable, awesome at responding very quickly with easy to understand, concise yet complete answers. No pushy attempts to up sell, wanted to give me only the functionality I actually needed. Looked at several different platforms, PlanDay was by far the most user-friendly and visually appealing. Time clock feature syncs super easily and accurately with QuickBooks for Payroll, and employees love being able to clock in on their smartphones. LOVE the reporting feature that tracks attendance tardiness and other metrics for direct input into performance reviews. App is fantastic and employees love it. Provides pretty much all the functionality we need to go paperless with most of our HR functions - scheduling, shift changes/time off requests, payroll (via quickbooks sync), keeping track of benefits, personnel files, etc.! Has saved us significant time and money spent on HR! #### Cons I do wish there were some additional things I could do and more parameters/constraints I could add within the scheduling function to make things quicker and catch certain potential errors. For example, I’d love to be able to put in certain legal requirements/constraints and have the scheduler not allow me to break them (e.g. lunch for each employee must be no later than 5.5 hrs after shift start). Not really a huge deal, would just be a convenient accuracy check for me. Also wish I could send invites and more things via SMS for those without smartphones without employee needing to be charged. --- ### LoveLoveLove PlanDay! - Overall rating: 5/5 - Reviewer: Melissa J. - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered PlanDay was the best decision we made this year. Easy, fast and user friendly for both management and employees! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We'd been looking for an online scheduling tool for the last few years, but all of them provided only information from the employee's point of view. PlanDay was the first (only?) to provide the ability for us to toggle back and forth from the employee view to the management, or "position view". Moreover, the customer service is beyond compare. What an incredible tool PlanDay has been for us! #### Cons We have 2 requests: 1) We would love to have the capacity to block employees in advance from being scheduled on future shifts. For example, if an employee wants to attend their family reunion in October, we'd love to have the capacity to block those shifts NOW to prevent them from being accidentally scheduled in October. While the employee has this capacity, we would prefer to have it as well. 2) Similarly, since students comprise at least 50% of our staff, we would love, as managers of PlanDay, for US to have the capacity to block out certain portions of certain days for our staff who are students taking classes in school. Again, this would prohibit them from being accidentally scheduled while they're in class. Again, while employees have this capacity, we would prefer to have it as well. #### Vendor response Hi Melissa, Thanks for your review! Always wonderful to hear from our happy customers. Regarding your requests, there is actually a way to do this within the system. Your Activation Consultant will be reaching out to you shortly to help you set this up. Also, have you heard about our Ambassador Program, where you can earn money for recommending Planday? You can learn more about the program here: http://planday.com/ambassador Thanks again! Jennifer Replied October 2016 --- ### Amazing product - Overall rating: 5/5 - Reviewer: Ashief V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of access and usage and very convenient to maintain a contact with hr team #### Cons Everything is better and not least liked so far i used --- ### Good system with a few glitches to befixed - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Love that it works in the location of your business to deter fraudulent activity , this happens a lot with other software #### Cons Although it does the above it does have some issues with accuracy and glitches within the system but thy have sod will be sorted #### Vendor response Thank you for your review! Glad to hear Planday's helping your business with the location-specific features. We're always working to improve upon the system, so if you experience any issues, please don't hesitate to reach us at support@planday.com. Great having you on board! Replied March 2018 --- ### Using planday - Overall rating: 4/5 - Reviewer: Ellie J. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really great experience easy to use app and it’s handy to have the desktop version too #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Really easy to use, great layout so it’s very clear for staff members to use. The swap shift feature is a great addition. #### Cons the only downside to this app is that some features can only be done on the desk top website such as requesting holidays ## More reviews [Next reviews](https://www.softwareadvice.com/hr/planday-as-profile/reviews/?page=2) --- Planday Reviews, Pros and Cons - 2026 Software Advice