--- title: "Dayforce Powerpay Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Dayforce Powerpay. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Dayforce Powerpay is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/powerpay-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Human Resources Software](https://www.softwareadvice.com/hr/) / [Dayforce Powerpay](https://www.softwareadvice.com/product/389199-Dayforce-Powerpay/) / Dayforce Powerpay Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/389199-Dayforce-Powerpay/) Reviews [Alternatives](https://www.softwareadvice.com/product/389199-Dayforce-Powerpay/alternatives/) # Dayforce Powerpay User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 266 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 189 reviews (71%) - 4 stars: 72 reviews (27%) - 3 stars: 4 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - I love dayforce, for T4s, EHT, bi-weekly payroll processing, such an easy system to use and so many tutorials and pages dedicated to step-by-step processes - Super easy to navigate and does 90% of the payroll leg work for you. - Dayforce powerplay was great for my workforce experience. ### Most mentioned cons - Took forever to get digital paystub access - should be free/built into the base cost of the program - I didn’t like the limited features offered within this app. - I didn't like how on setup I was not provided substantial enough training to know that certain codes needed to be setup on initial migration. ## Dayforce Powerpay customer reviews Showing reviews 1-25 of 266 (page 1). ### Easy-to-use with top-notch customer service - Overall rating: 5/5 - Reviewer: Richard D. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered It's easy to pay each period and to handle year-end. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is really easy to set up and use. The customer service is top-notch. Every time you log out, Ceridian asks how your service was. If you raise any issue, they give you a call. This is the level of customer service my company offers. I expect it of others, but rarely find it. #### Cons Downloading a journal file to Quickbooks should be included with all levels of service. #### Reasons for choosing Dayforce Powerpay I had heard ADP's customer service wasn't very good. And after my experience with Payweb, I didn't want to take any chances. You have to get payroll right. #### Reasons for switching to Dayforce Powerpay Payweb's customer service was the worst customer service of any company -- not just payroll providers -- I have ever experienced. Once a customer service rep hung up on me. Then when I called back, she didn't answer. When I complained, I was told she had gone to lunch. The reps often didn't have correct information. The website is very clunky. Sometimes messages are indecipherable. #### Vendor response Hi Richard - Thank you very much for your feedback, we're delighted to hear that you find our support team so helpful! Replied February 2021 --- ### Dayforce PowerPay - Excellent - Overall rating: 5/5 - Reviewer: Crystal C. - Verified reviewer: Yes - Industry: Veterinary - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Dayforce powerpay is professional, and for a larger company, a great payroll option. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Professional, and efficient for book-keeping purposes in a larger company. #### Cons It integrates with the best with Dayforce Scheduling/timeclock. Dayforce Scheduling does not have my recommendation. #### Reasons for switching to Dayforce Powerpay Dayforce Powerpay is a more professional and efficient set up. --- ### Easy to use product, but very limited analytics, and support is hit-and-miss. - Overall rating: 3/5 - Reviewer: CORRINE S. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used other for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered This was a good system when our company was smaller and less reporting was needed. Our growth has fuelled the need for more robust reporting, which this system cannot accommodate as time entry by day is not supported. Customer support has been very frustrating at times; I have had support staff tell me that I need to be referred to the Projects Team and will be incurring extra charges for, for things that other support staff can do on demand at no extra cost. I have also had some support staff recommend "fixes" for payroll issues that did not take into consideration the impact that their solution would have on the Record of Employment. I don't have my PCP designation, but I am very mindful of what I'm doing and was able to understand the ripple effect of some of the support advice I was given and therefore request a different solution from the Ceridian support staff. I think this may be a problem for an inexperienced payroll administrator, as they might not fully understand some of the advice being given and question how it may impact other components of the payroll function. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros I was provided almost no training by my employer on how to use the software, but I adapted easily because the system is fairly intuitive. #### Cons Reporting is VERY LIMITED. We run payroll bi-weekly, and need the ability to report on specific date ranges that do not necessarily align with our pay cycles. Unable to make note of "effective date" for things such as pay increases. Customer support is very hit-and-miss. #### Vendor response Hi Corrine - Thank you very much for your detailed feedback. Your insight helps us to improve and to continue to innovate. We will definitely share your thoughts around reporting capabilities with our product team. Replied February 2021 --- ### Best on the Block - Overall rating: 5/5 - Reviewer: Geeta T. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered I love dayforce, for T4s, EHT, bi-weekly payroll processing, such an easy system to use and so many tutorials and pages dedicated to step-by-step processes #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super easy to navigate and does 90% of the payroll leg work for you. #### Cons Took forever to get digital paystub access - should be free/built into the base cost of the program #### Reasons for choosing Dayforce Powerpay Cost effectiveness, T4 processing, web based system --- ### Ceridian *Thank goodness your Back!* - Overall rating: 5/5 - Reviewer: Robin W. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Overall experience, is amazing. Like I mentioned my boss decided to try ADP and the comparison is absolutely night and day. From the implementation to the after service. After 6 months I couldn't deal with all the issues with ADP so we decided to go back to Ceridian because of the simplicity, the peace of mind and the support we had in the past. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We had been with Ceridian for years and decided to change to ADP- What a mistake. Now we're back with Ceridian and Thank goodness! This software is simple and easy every step of the way. Firstly, the set-up of the software is effortless, your team lead walks you through the process and any issues they get it fixed in a very timely manner. Next, the on boarding simple! A one page form with all the necessary info to fill out. Next the rapid entry form for easy entry of commissions, bonuses, hours, stat hours- is a time saver. Plus everything is easy linked to the time sheets and the employee profiles! I seriously cannot complain amount this product. I cannot forget to mention the after service and support- A1. Anytime you call with an issue or problem, there is a payroll specialist that knows what to do to fix it! No waiting, no emails back and forth, just 1 call and everything is resolved. In the event that you do need to have a case created- 24 to 48 hours later everything is fixed and resolved. #### Cons I did not like the People tab option- I found it redundant and useless- I had it removed because it's just some much quicker in the regular (non-people) version. But besides that I'm super happy with the product. #### Reasons for choosing Dayforce Powerpay We returned to the product we knew and trusted as we had been with Ceridian prior to ADP. #### Reasons for switching to Dayforce Powerpay We made the switch because their were constant pay issues for employees. Information wasn't running through the system properly causing glitches and issues. Support was a huge problem as well- I would spend hours on the phone trying to get problems solved but their reps had no idea what to do so they would message their supervisor and it was a back and forth for sometimes hours on the phone. No one could ever solve our issues, the team that set us up didn't teach me the basics- I learned while using the system. #### Vendor response Hi Robin - Thank you so much for the detailed feedback. We're delighted to hear that you are back to using Powerpay and that you find it so easy to use! We're also so happy that you are satisfied with our customer support team! Replied February 2021 --- ### An honest review from a Powerpay lover who has some improvement recommendations for the software. - Overall rating: 5/5 - Reviewer: Samantha F. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered -I would consider QBO's payroll functionalities one of your greatest competitors for small businesses. The reason I haven't switched to QBO's system is because you definitely have a price advantage over them. That said, their payroll tracking and time management system does make it tempting. If you could implement a time tracking app like they have which exports the employee's time right to the rapid entry page on Ceridian, I would be expect this to be a large value add for powerpay. I would also consider paying extra for this feature. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I love the simplicity. I can process payroll, remittances, T4s, stubs, etc. for 13 employees in a couple hours per month. It is quick and efficient, and the reporting is great. I love the customer service, it is UNREAL. Anytime I have an issue I can expect it to be resolved within a 15 minute phone call. Powerpay is amazing at what it does well - process. payroll. #### Cons -I dislike the benefits tracking system. I wish there were a better way to track sick days and banked days. Both of these systems are clunky, and it is absolutely integral to our business, and others, that we're able to track these better. Currently, unfortunately, we have to keep track of everything on a spreadsheet which can cause some room for error or questionable practices. I wish everything was easily trackable on Powerpay so that we could ensure accuracy. I did have someone from tech support create a loop hole for me to track banked time, but it still could be better set up. I also think that an easier way to override salaries would be amazing. Right now, if I want to grant vacation pay to a salaried employee I need to calculate their regular pay, override the salary, add the vacation pay, and confirm that it all balances. If there was a way to simplify this, it would create processing efficiency. I would rate these improvements as a high level of urgency. -Further, powerpay could benefit from a bit of an ease-of-use clean up. Once you use the software for a few months, and learn how to navigate, it's alright. BUT there certainly is a bit of a learning curve which made me dislike the software at first. Although, I have used much worse and more complicated processing software in the past. So I would rate this on a low level of urgency. -Continued in next section #### Reasons for choosing Dayforce Powerpay I THINK we switched to powerpay from ADP, but the switch happened years before I got to BFC. So I really can't answer this question for you guys - sorry! #### Vendor response Hi Samantha - Thank you so much for your detailed feedback! We will absolutely share your comments with our product team. The insight that you are able to provide will help us to continue to innovate! Replied January 2021 --- ### Powerpay web - Overall rating: 5/5 - Reviewer: Sunny K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered Love it, the people at the 1-800 number are always a pleasure to deal with. I love the critical follow up from the various departments such as the Trust department and the Department in charge of shipping out payroll packages. There has been times where we are in a bind and it feels like all hands are on deck to find a solution even if its 5PM on a Friday. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that its easy to use and if I am stuck I can call the 1-800 number and someone friendly and knowledgeable in North America is there to help. Unlike ADP where your call gets directed to Malaysia or some other place. Just ahead up, if you outsource to save costs we will be leaving... just saying... #### Cons I dont like that if a employee is terminated and you need to look them up later in another calendar year that there is no support for this or a way you can access this data. This is my biggest frustration with powerpay. I want powerpay to save my records data, not me. #### Reasons for choosing Dayforce Powerpay Unfortunately we did leave at one point as a cost savings measure to ADP, The savings was pretty substantial and they made the offer even better with 3 months of free payroll processing. We stayed for 8 months trying to learn it and trying to learn to love it, but we just couldn't. Dealing with customer support was the worse. So we came back, we brought our other businesses on board to as well as 4 or 5 of our friends with companies as well. The $100 referral gift cards were an appreciated touch. #### Vendor response Hi Sunny - Thank you so much for your detailed feedback! We're delighted to hear that you've had great experiences with our customer support team, they are amazing! Replied January 2021 --- ### Easy to use - Overall rating: 4/5 - Reviewer: Karen C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered when I came on board with this company, no one can really teach me how to use the system. I was able to figure it out in some areas, and some I had to call in and get the direction. But all those experiences are effortless. That's how I came to love Powerpay #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is very easy to use. Training that I got from Powerpay was seamless, the associates are very knowledgeable #### Cons It is not easy to pull reports. If you find a report there's no filter. You have to extract the whole thing and filter it yourself that way #### Reasons for choosing Dayforce Powerpay cheaper, and it has the functionality that we are looking for to suit our Business #### Reasons for switching to Dayforce Powerpay the old system cannot provide the same efficiency, as the company grew from 50 employees to 150 in a matter of 2 years #### Vendor response Hi Karen - Thank you so much for your feedback! We're happy to hear that you find Powerpay easy to use. It is great that our support team was able to assist you through the learning process! Replied December 2020 --- ### Power pay for payroll management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used other for less than 6 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered In terms of overall experience it easy to use within very less time I got a grip over its functions #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's easy to use once the data is correctly entered it automatically calculates the payroll very effectively #### Cons What I miss in power pay is pro rata of no of days when an employee joins in mid of pay cycle, this calculation we have to do manually #### Reasons for choosing Dayforce Powerpay I find power pay easy to use and comprehensive it also generates good reports with which we can understand and analyze the payroll. #### Vendor response Thank you for your feedback, we're glad you find Powerpay easy to use! Replied May 2021 --- ### Always Updating - Overall rating: 5/5 - Reviewer: Aiden V. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Overall the experience was great. The app was constantly being updated and engendered to suite its audience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The phone app ease of use and simplicity. Dayforce makes it easy for employees to manage their schedules. #### Cons I didn’t like the limited features offered within this app. I wish there were more training features as well as pay stub features. --- ### Ease of Use - Overall rating: 5/5 - Reviewer: Ben R. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Simple to use. Support feature works well. #### Cons Not many negatives or drawbacks to describe. --- ### Very much enjoying PowerPay! - Overall rating: 5/5 - Reviewer: Stacey C. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered I feel with PowerPay that we are in more control of what is happening. When we used Insync, we sometimes weren't sure how things were going to be affected until we received the pay registers within 1-2 days after. With PowerPay, we are more confident in our entries that the information submitted will react how we intended! It is so easy to use and we are quicker than ever submitting payrolls! Being an online program, the timing for switching could not have been better on our side, with the effects of Covid-19. Payroll would have been so much more difficult during these unpredicted times had we not switched when we did! I had the ability to work on it while at home without difficulty, and the ability to submit ROE's electronically to Service Canada (at a time when we had more ROE's than ever!). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros PowerPay is so easy to use. The entry areas are well laid out and easy to follow/understand what is happening. I am confident I could do a crash course with someone and they would be able to use the basic features for a pay run in the same day. Payroll preview, along with the digital registers are great features, and electronic submission of ROE's to Service Canada is pretty high on my list of favourite features! #### Cons Better tracking of pay history and performance reviews would be beneficial. There is no place to enter the reasoning for a pay chance or performance reviews, so this is something we had to start doing manually with internal spreadsheets. It would also be helpful if we could view employee contact information at all times. #### Reasons for switching to Dayforce Powerpay Initially we were asked by Ceridian if we would like to switch, as Insync had an expiration date. We were so glad we did after a couple of pay runs. The ease of use and additional features that are easily available does not even compare to Insync on the same level. #### Vendor response Hi Stacey - thank you so much for your detailed feedback. It's great to hear that your migration from Insync went well and that you find Powerpay to be an easier tool to use. Thank you also for your suggestions around pay history and reviews, we'll share that feedback with our product team. Replied June 2021 --- ### Powerpay Review - Overall rating: 5/5 - Reviewer: Jennifer M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Powerpay is very easy to use as a payroll system. The information is inputted and the system does the rest! The reports are generated automatically and are available at any time. If ever there was support needed, questions were answered quickly and efficiently and problems were solved! Another benefit that is appreciated is the email reminders we receive a day before payroll is due for submission. If there happens to be a holiday interfering with regular schedules, we are made aware well in advance and therefore do not miss any critical deadlines. We have been using this company for our business since opening in 2010 and would recommend it to anyone looking for a solution for their payroll needs! #### Cons The software often provides updates regarding taxation changes or government incentives that may be useful to your organization. The updates received include reports for every province rather than just ones that pertain to our region. It can be time consuming sifting through the updates to find the ones that pertain to your company specifically. #### Vendor response Hi Jennifer - thank you for your feedback, especially around the reporting elements when it comes to changes in taxation or regulations. We'd love to discuss further with you! Replied July 2021 --- ### Review PowerPay - Overall rating: 5/5 - Reviewer: LINE M. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered this system is great for any small to medium company that is looking for a system that is worth their money. Easy to use and makes payroll easy and efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is small but mighty ! It is great for a company that is looking to make payroll a quick and efficient task for their Payroll department. #### Cons The reports could be built out a little more offering more of a variety to make balancing a little easier. --- ### Why would you do your own payroll? - Overall rating: 5/5 - Reviewer: Frank P. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'm in the business of electrical contracting, so the less time I spend on stuff like payroll, the better. It would actually cost me a lot more in labor to do it myself. And this way it's always done right. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Even for small business with only a few employees will benefit from using a payroll service. We've used 2 others and Ceridian was the standout for cost and customer service. Anytime I've called customer service for help, the wait has been very short (less than 2 minutes) and the agents are always well informed, friendly and helpfull. #### Cons It's complex. The service dies a LOT more than I actually use and because we have no dedicate payroll staff, it is easy to forget some of the more arcane functions that are only needed a couple of times a year. #### Reasons for switching to Dayforce Powerpay Customer service was not great and cost was higher. --- ### EXCELLENT CUSTOMER SERVICE - Overall rating: 4/5 - Reviewer: JERRY P. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered We are smaller type Mental Health agency, so we do not have an HR function. When I have a HR or payroll issue I need guidance with, 99 times out of 100 when I have called Ceridian I have received concise information to apply and complete the transaction. The PowerPay team is very patient and knowledgeable to guide you on tax interpretations on areas I do not have full knowledge. In particular I have found the guidance on termination/severance /ROE to be invaluable to me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Generally I find the Power Pay application is well laid out and easy to understand. I have used the PowerPay software for + 12 years, and the most recent update or change was easy to follow and understand. If an error has occurred with your work on a tab you are always warned that the page contains an error and that you cannot proceed until the error has been corrected. The software is truly customer oriented and the sequence of order of applications is easy to follow. #### Cons I do find the internal HR reports are very general in nature and have seldom used them to assist with employee lists. #### Reasons for choosing Dayforce Powerpay This was the only one investigated. The original customer service to set up the PowerPay was excellent. #### Vendor response Hi Jerry - Thank you for the feedback! We're so happy that you've been able to lean on our world class customer service team to help you through any challenges you might have. Thank you for your business and loyalty over the last 12+ years! Replied January 2021 --- ### Powerpay Use - Overall rating: 5/5 - Reviewer: SHERYL W. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered It has always been an easy experience with powerpay and that that they are there to help if you need it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Powerpay and have for a number of years. For a small seasonal company like ours, it is very easy for me to submit payroll from anywhere I have access to a computer. It also great to have ROE, t4's and year end completed so easily. Knowledgeable staff make it easy when your have a question or problem. #### Cons Being seasonal it would be easier if we could maintain somewhere the info for our workers who return every year. If we could recall them by their employee number, it would save a lot of extra work. #### Reasons for choosing Dayforce Powerpay 2 years ago with a change in our company, we considered switching to another company, but decided that we were better to stay with Ceridian and PowerPay. It gave us everything we needed and pricing was comparable #### Vendor response Hi Sheryl - Thank you so much for your feedback! We are delighted to hear that Powerpay continues to serve you well! We will be sure to take your feedback about recalling employees back to our product team. We are always looking for ways to innovate and improve. Thank you again! Replied December 2020 --- ### Excellent product available in the market with an amazing customer service - Overall rating: 5/5 - Reviewer: Lina K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered It's easy to use software. Most of all, using this software comes with excellent customer services - always available to talk to someone with very little wait-time. Customer service agents are well educated and informed of current changes with payroll. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is user friendly and well mapped out hence easy to navigate the site. Any updates including the Government updates are available hence I can always make sure that I am dealing with the most up-to-date information. This software comes with an excellent customer service, available on the phone during the office hours. I have not yet had a 'hung' calls nor getting an agent who could not guide me. #### Cons There are very little to none negative opinions on this software. I have not had any negative experiences with this software as of now. #### Reasons for choosing Dayforce Powerpay n/a #### Vendor response Hi Lina - Thank you so much for the detailed feedback. We're pleased to hear that our customer support team has proven helpful for you. Replied April 2021 --- ### Ceridian Powerpay - Overall rating: 4/5 - Reviewer: Richard M. - Verified reviewer: Yes - Industry: Warehousing - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered I am very satisfied with Powerpay. Good value for the cost of the program and easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Performing weekly and bi-weekly payrolls with Ceridian Powerpay are very easy and efficient to process. Convenient features of the program include the ability to set up multiple bank accounts for each employee to be able to split their pay into different accounts, the self service features for staff to view and print their paystubs online through their own personal login and to easily set up permanent and temporary deductions like group benefits deductions or one time additional federal tax deductions. #### Cons I would like to see the ability to separately search and print an employees paystub - current period or prior period without having to print all employees. #### Vendor response Hi Richard - Thank you very much for your feedback! We're happy to hear that you find Powerpay easy to use and efficient! Replied February 2021 --- ### Great Platform - Overall rating: 4/5 - Reviewer: David G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered I never imagine getting more than one payroll per period, which solves few issues in my company. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Is really easy to use and make payrolls. With clicking just some buttons the process goes well. #### Cons The poor integration with other platforms. #### Vendor response Hi David - Thank you for your feedback, we're glad Powerpay makes payday easier! Replied July 2021 --- ### Takes the Guesswork out of payroll - Overall rating: 5/5 - Reviewer: Laurie L. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered The time it takes to calculate the deductions and write each person's cheques is solved with this software. Since this task is done by volunteers who may or may not have any accounting/payroll skills, this software makes all those decisions for us. I don't have to keep Excel spreadsheets to keep track of our running costs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that I don't have to keep up to date on the latest tables. Ceridian is always up to date on that. I like that I don't have to remit the deductions. Ceridian does that. Once the employee is set up, it is very easy to pay them or to edit if need be. I really like the direct deposit feature rather than cheques because our staff are seasonal students who seem to lose cheques more frequently. #### Cons There really isn't anything I can say negative. We don't use many of the features available such as employee portals or human resources management because of the nature of our staffing dynamics. I don't like that I can't run two different payrolls - one monthly for our salary, and one weekly for our counsellor staff - using only 1 payroll fee. I would have to pay the basic fee for each. #### Vendor response Hi Laurie - Thank you so much for your feedback, it is greatly appreciated! Replied February 2021 --- ### Great payroll software - Overall rating: 5/5 - Reviewer: Shelley W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Excellent right from the initial conversation on switching software, the transition team were amazing to deal with and setup was seamless. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use, quick transition from insync to powerpay, all data is available on one screen #### Cons couple of specific features we had in insync not available but this does not impact the software #### Reasons for choosing Dayforce Powerpay Wanted to deal exclusively with Ceridian - they have been so great to deal with when we were using Insync payroll product - no reason to change companies for payroll processing. #### Reasons for switching to Dayforce Powerpay Time to step forward into a windows based software and Insync support is ending later this year --- ### My review on PowerPay - Overall rating: 5/5 - Reviewer: Anna C. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered I find that anytime I have question or require assistance, I am able to call and talk to a customer service advisor in a timely manner. All customer service advisors that I have spoken to have all been very helpful and knowledgable and provided excellent guidance and advise. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the fact that employees can obtain their paystubs and T4's online. I find that once an individual has used it often enough it is user friendly. #### Cons I don't like the fact that I do not have access to the employees' paystubs unless I go into the system as the user. It would be nice to be able to pull an employee's paystub to review if the need arises. I also think it would be good to be able to make changes to the employee's profile (ie address change) without having to open a payrun to do so. #### Vendor response Hi Anna - Thank you so much for your feedback! We really appreciate it! We now have functionality that allows you to access employee records without entering a pay period. We would be happy to walk you through this! It is great to hear that you are happy with the support you have received so far! Thank you! Replied December 2020 --- ### Ceridian = Amazing - Overall rating: 5/5 - Reviewer: CJ K. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered All in all, Powerpay is convenient and easy to use. I would recommend it to any small business looking for a simpler way to process payroll. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ceridian software gives me the convenience and ability to enter payroll exactly when I need to. Excellent for payroll management since timely and accurately paid employees will generate good employee morale. I especially enjoy that this product is easy to use. #### Cons There is nothing I don't like about the software. #### Vendor response Hi CJ - thank you so much for the kind feedback! We're happy to hear that you find Powerpay easy to use. Replied May 2021 --- ### Very useful payroll software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've been using powerpay for our company for several years and we're very happy with it. Just recently deployed the self service portal to our employees and it was very easy. #### Cons It would be helpful to just be able to import hours from our timekeeping system via excel or CSV instead of having to re-enter it. #### Vendor response Hello - Thank you for your feedback, especially around importing hours. We'd love to discuss that more with you. Replied July 2021 ## More reviews [Next reviews](https://www.softwareadvice.com/product/389199-Dayforce-Powerpay/reviews/?page=2) --- Dayforce Powerpay Reviews, Pros and Cons - 2026 Software Advice