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> Reviews of PrimePay. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PrimePay is a good fit for you!

Source: https://www.softwareadvice.com/hr/primepay-profile/reviews

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PrimePay Reviews

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[Overview](https://www.softwareadvice.com/hr/primepay-profile/)

Reviews

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# PrimePay Reviews

## Reviews Summary

## Overall Rating

4.0

* * *

## Ratings Breakdown

5

(214)

4

(67)

3

(28)

2

(13)

1

(59)

## Secondary Ratings

Ease-of-use

3.9

Customer Support

3.8

Value for money

3.9

Functionality

3.8

* * *

### Pros

"Their outstanding customer service and comprehensive payroll solutions allow us to focus on what matters—growing our core operations—rather than juggling payroll tax reports or workers’ compensation insurance audits."

"The ability to have so much control over the process, and the customization Primepay provides to meet organization needs. "

"I especially appreciate \[sensitive content hidden\], who walked through the SIMPLE IRA EE contribution and ER matching with IRS catching up rules' setup with me, step by step over several emails and a couple phone calls."

### Cons

"The workflows for job changes, status changes, pay rates, etc. does not have the ability to create multiple approval levels."

"There can be some ambiguity in how PrimePay and SyncHR are marketed and presented, which at times makes it difficult to distinguish the two platforms and understand their positioning."

"This lack of communication became a serious issue, particularly during critical moments like audits, where we were left waiting for essential confirmations. Despite the long-standing relationship, the service quality fell far short of our expectations, leading us to ultimately switch to another provider."

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PrimePay Reviews, Pros and Cons - 2026 Software Advice