--- title: "CoAd Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CoAd. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CoAd is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/primepay-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payroll Software](https://www.softwareadvice.com/hr/payroll-software-comparison/) / [CoAd](https://www.softwareadvice.com/hr/primepay-profile/) / CoAd Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/primepay-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/primepay-profile/alternatives/) # CoAd User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 381 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 3.8/5 - Value for money: 3.9/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 214 reviews (56%) - 4 stars: 67 reviews (18%) - 3 stars: 28 reviews (7%) - 2 stars: 13 reviews (3%) - 1 star: 59 reviews (15%) ### Most mentioned pros - Their outstanding customer service and comprehensive payroll solutions allow us to focus on what matters—growing our core operations—rather than juggling payroll tax reports or workers’ compensation insurance audits. - The ability to have so much control over the process, and the customization Primepay provides to meet organization needs. - I especially appreciate [sensitive content hidden], who walked through the SIMPLE IRA EE contribution and ER matching with IRS catching up rules' setup with me, step by step over several emails and a couple phone calls. ### Most mentioned cons - The workflows for job changes, status changes, pay rates, etc. does not have the ability to create multiple approval levels. - This lack of communication became a serious issue, particularly during critical moments like audits, where we were left waiting for essential confirmations. Despite the long-standing relationship, the service quality fell far short of our expectations, leading us to ultimately switch to another provider. - Scheduling system doesn't really work for what I need. When employees work opposite shifts I need to be able to see all employees together to ensure proper coverage. ## CoAd customer reviews Showing reviews 1-25 of 381 (page 1). ### Tax issue resolved - Overall rating: 5/5 - Reviewer: Veda S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I had talked to them before the holiday and we thought a problem was resolved. I called back in and we talked for about 5 minutes and the issue was resolved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of accessing the payroll portal. Helpful employees #### Cons I have nothing to share negatively. I called in and had to wait about 10 minutes, which the day after a holiday was short. #### Reasons for switching to CoAd Prime Pay offered the same service for a better price --- ### Opinion: PrimePay is an excellent payroll company - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered So far, Primepay is what I would have expected in a payroll company. The processing is easy. If I need help with a special payroll or have any questions the representatives to this point have been stellar. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros They were able to work with me to keep my processing costs low. I historically only use my payroll companies for processing and nothing else #### Cons I have been with them for less than a year. So it is hard to choose a "con". However for some reason I was getting charged more for my payroll monthly than my proposal stated. It was fixed, and then happened again. So it seems to be a computer glitch that needs to be fixed. #### Reasons for choosing CoAd Primepay was able to stay within the budget I was looking for. For my business, payroll cost is what drives my decision. #### Reasons for switching to CoAd I think Heartland being owned by Global Payments has brought down the quality of the product. --- ### User Friendly Payroll Company - Overall rating: 5/5 - Reviewer: Elyse S. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Customer service is exceptional for any problems that may arise. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very easy to use, very easy to navigate through for information and super easy to input payroll. The checks come into my office the very next day and all the direct deposits transfer perfectly. #### Cons The only thing I can say negatively is the reporting. I wish there was an instant work comp payroll report that is more friendly for date ranges for my audits. --- ### Reliable Payroll Service with Room for Improvement - Overall rating: 4/5 - Reviewer: Nikki D. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, PrimePay has been a solid payroll solution for our firm. It does a great job managing the essential aspects like tax filings and reporting, which we really appreciate. However, having more user control and quicker, more helpful support would really take the service to the next level. It’s reliable for the most part, but there’s definitely some room for improvement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros One of the biggest advantages of using PrimePay is how seamlessly it handles all tax filings and quarterly reports. It’s a huge time-saver and gives peace of mind knowing everything is filed accurately and on time. The automation of these tasks helps reduce manual errors and ensures compliance without having to constantly monitor deadlines. #### Cons While the automation is great, I’ve found that there’s limited flexibility when it comes to making changes or adjustments to payroll runs. The platform can feel a bit restrictive, especially if last-minute edits are needed. Additionally, the communication with customer support could be improved. Responses are sometimes delayed, and it would be easier if we had a direct contact to reach out to for time pressing issues. #### Reasons for switching to CoAd The taxes and quarterly reports were not automated. --- ### The Difference between PrimePay and Competitors - Overall rating: 5/5 - Reviewer: Rick K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Technology is both a blessing and a curse. The same can be said about PrimePay. It takes work to keep up with technology, but there is a nice payoff if you are patient. Things have not been perfect since we onboarded 5 months ago, but I can honestly say every rep I have spoken to has worked hard to fix issues and has made sure we are happy. They have been very responsive and have followed thru on every ticket submitted. I can't say that for my last two payroll companies. I've been an HR Manager for 3 decades now, and I can tell you there is no one software that is perfect. The best you can hope for nowadays is minimal problems and for good customer service to make software issues minimal. Previously we were with a big well known payroll service and were paying high rates for poor customer service. I am happy we made the change to PrimePay because now our costs are reasonable and the customer service has been great. I can't complain. I have attended a couple PrimePay user group meetings in the last couple months which our previous payroll service didn't offer, and I can clearly see that PrimePay listens to customer input. This is an important difference. I'd much rather have software molded to what my company needs rather then trying to force my company to fit the software. We are on a 3rd payroll company in 4 years, and we are finally happy. I hope they keep their current leadership in place for many years to come. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's only been 5 months since we onboarded with PrimePay, and I have to say I've been impressed with the flexibility of their programs plus the customer service has been excellent. #### Cons There have been a lot of software changes recently which can be stressful at times, however, at the same time the changes have all yielded valuable benefits. #### Reasons for choosing CoAd Better Pricing for the same services with comparable software #### Reasons for switching to CoAd Poor Customer Service, Constant changes in staff at Paychex and Lack of follow-thru on trouble tickets --- ### Easy Navigation, Bad Support - Overall rating: 2/5 - Reviewer: Chloe B. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has not been the best. We got billed for accounts that were not available to us and it took a long time to get that audited and get our refund back. It is also hard to contact our direct team and get updates, due to delayed responses. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The software is easy to navigate and use. #### Cons The inability to have more control on my account compared to other payroll software. I always have to contact support for something small when using a past payroll software, I was able to change it myself. #### Reasons for switching to CoAd Because PrimePay conducts the quarterly reports instead of me doing it myself. --- ### New, but not so new client - Overall rating: 5/5 - Reviewer: Todd B. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am relatively new to PrimePay in this regard. I am however a former client, but well before there was such an extensive online presence. I used to have a dedicated specialist I would call. As I have used several Payroll/HR companies, the PrimePay dashboard is relatively user friendly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support staff I would say is what I like most. In my experience they have been both professional as well as cordial. #### Cons I don't think what I like least is exclusively a PrimePay issue. There is a volume of information on how to generate reports, or complete certain actions. It's sometimes difficult to navigate by yourself, or to phrase the question you have for the search feature to find it. #### Reasons for choosing CoAd They were able to match the price very close to what I was paying at Heartland. #### Reasons for switching to CoAd I was locked into a 3 year contract, to be fair rate was excellent. While there are competent people who work there, I find that being acquired by Global has hurt their product. It took me weeks of phone calls and emails to find out what would happen once the contract ended. The people I would speak to or hear from always had to push the message along to someone else, and that someone else would never return my message. In my experience through the years working off and on with Global, they never had a good sense for working with smaller businesses. --- ### PrimePay Review - Overall rating: 5/5 - Reviewer: Tracy B. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good. Like the team we work with and like the product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is easy to use. The team is very responsive and answers questions quickly. If you need to use support, they are very efficient and friendly and get it right the first time. #### Cons Typing minimum of 40 characters in each box #### Reasons for choosing CoAd PayCor had multiple people contact me to set up an initial appointment but then no-showed. Paycom didn't have a good product. #### Reasons for switching to CoAd Gusto markets directly to our payroll customers and allows them to sign up for products without our knowledge or giving us access. The customers than expect that we are able to support them. Gusto platform looks incredibly unprofessional. Gusto pricing isn't transparent and changes dramatically. --- ### The money savings is totally worth it. Your not sacrificing anything. - Overall rating: 5/5 - Reviewer: Mike J. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The information session was very friendly and helpful. Compared apples to apples. After the sales person went through the information, I was transfered over to my account specialist who was able to log in with me and get some of the information the needed through a web call. Now just in the process of getting employee information over. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The pricing and helpfulness of the Sales rep and the account specialist. Everyone was helpful during the onboarding process and trying to get me set up with everything. Pricing was a huge point for me and this is almost half the price of any other pay company I have been with #### Cons The amount of work to bring employees from current service to primepay. Have to do a lot of manual transfer of reports and information. #### Reasons for switching to CoAd Price was the huge factor in me switching over. --- ### I LOVE PRIORITY SUPPORT - Overall rating: 5/5 - Reviewer: ENID A. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love having priority support now because before 1 yr ago it was a nightmare calling, holding over 1 hr and getting disconnected. It wasn't until [sensitive content hidden] called me and saved my life with priority support because we were ready to leave primepay. Everytime I call i get the assistance I need. Today I spoke to [sensitive content hidden] and he was very helpful. #### Reasons for choosing CoAd I ALWAYS HAD PRIMEPAY BUT LAST 2 YEARS SERVICE WAS SUPER HORRIBLE NOT UNTIL SALVADOR MARTINEZ CALLED ME AND SAVED US PUTTING US ON PRIORITY SUPPORT OTHERWISE WE ALREADY WOULDVE LEFT PRIMEPAY AFTER SO MANY YEARS --- ### PrimePay review - Overall rating: 4/5 - Reviewer: Michael K. - Verified reviewer: Yes - Industry: Aviation & Aerospace - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The software is efficient and easy to pick up. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer service is professional, friendly and most of all world class. #### Cons On occasion the the final step will get slowed down by an address issue even if the employee is no employed #### Reasons for switching to CoAd company was sold causing the p/r service change --- ### Terrible customer service and quality of work - Overall rating: 1/5 - Reviewer: Ruth D. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Terrible service and quality of work. They are quick to bill for everything, but so slow to respond to questions. And we will be told one thing by one person, and the opposite thing from another person. I never can get a hold of the same person twice, so anyone I contact never knows what is going on. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. The customer service is terrible, and the quality of work is terrible, meaning we frequently have to reach out with questions and we get no answer most of the time. A simple question takes over a month to get a halfway satisfactory response from someone. #### Cons The customer service and work quality is terrible. --- ### Office Manager - Overall rating: 5/5 - Reviewer: Jennifer J. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros That was a quick reply with help regarding our quickbooks issues #### Cons Sometimes there isn't a response on our cases --- ### Responsive CSR - Overall rating: 4/5 - Reviewer: Estie M. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Customer service experience is currently #### Cons Requests for reviews every time a ticket is closed is too frequent --- ### PrimePay, is a very personable Payroll Company - Overall rating: 5/5 - Reviewer: Rajan S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience is nothing but positive. I recommend Prime Pay as a Payroll Company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros PrimePay is very personable; it is not too large where a client gets lost, and it is not too small and unable to take care of your business needs. #### Cons Sometimes, it isn't easy to get hold of customer support professionals. --- ### PrimePay is great! - Overall rating: 5/5 - Reviewer: Vanessa R. - Verified reviewer: Yes - Industry: Building Materials - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of the website and the process is very smooth. It has been a great product for our companies needs. #### Cons We've had a hard time to get our E-Verified set up in a timely manner. We have been in this process for several months and are still waiting. --- ### PrimePay Review - Overall rating: 5/5 - Reviewer: Erin D. - Verified reviewer: Yes - Industry: Utilities - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I believe that [sensitive content hidden] really does a great job every week with doing our payroll. Knowing that it is a difficult payroll to do she gets it done in a reasonable amount of time and she is really easy to work with! All my emails are answered within a reasonable time frame, so there are no worries when I need her becauae I know she will get back to me when she can. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like how they improved their systems and now I can always get someone on the phone with a problem if our company's representative is unavailable. #### Cons I would not say PrimePay's issue, but we pay for overnight priority package and some times it never shows up to be delivered on time or at all. Also, some times the Invoices we get from PrimePay are over charged and wrong. --- ### Avoid PrimePay - Overall rating: 1/5 - Reviewer: Robert D. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Misery. Website and reporting features are poor relative to ADP; customer service was atrocious. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I am the treasurer for two organizations. One uses ADP, and one uses Primepay. Relative to ADP, Primepay has no particular strengths. #### Cons Very poor customer support; often told they would get back to us but more than half the time they never did. Could not withhold Philadephia wage tax from two of our employees despite multiple requests to do so. Switched to ADP who did the taxes correctly, then Primepay his us with a $2K early termination fee. Just an awful experience. --- ### Unhappy Small Business Customer - Overall rating: 1/5 - Reviewer: Walter J. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Poor support ....very very expensive for little service #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Weekly reminders about payroll submissions #### Cons Very expensive for minimal service...Primepay is not small business friendly --- ### Send to [sensitive content hidden] - Overall rating: 5/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Design - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [sensitive content hidden] makes each payroll exponentially less stressful that it could be, and that is worth Godzilla's weight in gold. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] is by far the best thing about my PrimePay experience. #### Cons Only that there is only one [sensitive content hidden]. --- ### [sensitive content hidden] - excellent customer service - Overall rating: 4/5 - Reviewer: Susan B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The representative I spoke to today, [sensitive content hidden], was very helpful. She understood my issue and followed through with my request. #### Cons In the past, our payroll has been delivered to the church building when it should have been delivered to the Rectory Building as is stated on the delivery label. --- ### best payroll system - Overall rating: 5/5 - Reviewer: ARIANA C. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. it's very efficient and the turn around its so fast, within few minutes an di already get the reports emailed to me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it's so easy and fast, professional and very accurate. I love PrimePay. it's the best system i ever worked with. #### Cons i cannot find any reasons to not like this system, everything is so professional and accurate --- ### Rockaway Dental Group - Overall rating: 5/5 - Reviewer: NAUSHIR L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good over the years worked with for many years #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Jay was exceptionally helpful Good asset to the company #### Cons Good company who we worked with since 2007 --- ### Excellent and Easy!! - Overall rating: 5/5 - Reviewer: Laura H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent, they have an easy to use platform and they are always so helpful when an issue comes up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and helpful staff and easy platform to use. #### Cons Hold time on for support can be long sometimes --- ### Eddy’s Review - Overall rating: 5/5 - Reviewer: Eddy Z. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good so far. Only time having issues is when I have to count on someone else besides [sensitive content hidden] helping me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Working with [sensitive content hidden]. She is always on top of it. The best. #### Cons That individuals don’t have their own extension and sometimes being on hold forever. #### Reasons for switching to CoAd Cost ## More reviews [Next reviews](https://www.softwareadvice.com/hr/primepay-profile/reviews/?page=2) --- CoAd Reviews, Pros and Cons - 2026 Software Advice