--- title: "Prosper Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Prosper. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Prosper is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/prosper-ex-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Employee Engagement Software](https://www.softwareadvice.com/hr/employee-engagement-comparison/) / [Prosper](https://www.softwareadvice.com/hr/prosper-ex-profile/) / Prosper Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/prosper-ex-profile/) Reviews # Prosper User Reviews ## Reviews summary - Overall rating: 5.0/5 - Total reviews: 20 ### Secondary ratings - Ease of use: 5.0/5 - Customer support: 5/5 - Value for money: 5/5 - Functionality: 4.9/5 ### Rating distribution - 5 stars: 19 reviews (95%) - 4 stars: 1 reviews (5%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Right from the start, the platform felt intuitive, allowing me to navigate through its various functionalities with minimal effort. - The standout feature of Prosper EX for me has been its exceptional user interface and overall ease of use. - The support team is knowledgeable, responsive, and genuinely committed to helping users get the most out of the software. ## Prosper customer reviews Showing reviews 1-20 of 20 (page 1). ### A must resource for all companies - Overall rating: 5/5 - Reviewer: Adam Phillis P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Highly recommend #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Prosper Ex has been fantastic for our company with retaining staff and keeping balance. Highly recommended #### Cons Nil - this company has been fantastic and assisted our agency --- ### MY REVIEW ON PROSPER EX - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 5001-10000 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good communication between management and employees #### Cons The subscription fee can be relatively high especially for small businesses --- ### Excited to have Prosper EX - Overall rating: 4/5 - Reviewer: Tess M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Implementation was quick, and our CSM [sensitive content hidden] is so responsive. Whenever I've had a request she's gotten back to me within the same day, which is fantastic. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I loved leaning on their org psychologist's expertise by using the prosper EX engagement survey. It's great that ongoing surveys also add to the happiness metrics. I'm excited to use the 1-to-1 functionality moving forward for our performance management process. #### Cons There are a few functionalities and tweaks I would love to see built into the product. Our CSM collates my feedback, and its great to know some items are already in the pipeline. I have already seen the product improve in my short time using it. --- ### Applejack Hospitality ProsperEX review - Overall rating: 5/5 - Reviewer: Matthew J. - Verified reviewer: Yes - Industry: Restaurants - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great. That saying "You get out what you put in" is true. Our business is fully invested in using ProsperEX and we are seeing some great returns on this investment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The surveys and feedback we get from our people are extremely beneficial and we have experienced big improvements in our company culture and staff retention. #### Cons There is limited ability to create unique performance review templates for our business. However, we have been told this is on their road map and this ability may change in the future. --- ### Valuable insights into engagement - Overall rating: 5/5 - Reviewer: Kate H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This has been one of the easiest businesses to work with and the support has been everything we need. We are still learning and it has been impressive to see how much development has occurred within Prosper Ex since we joined less than a year ago. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The support on implementation has been second to none and made the roll out pain-free. This has continued with training and support in how to read results and identify what is working well V how we can improve. #### Cons The management dash was extremely simple to use to begin with but the screen has become more 'busy'. Would like to see the simplified dash return, with room to drill down as and when we need. --- ### Usher Group & Prosper EX Partnership - Overall rating: 5/5 - Reviewer: Mikel N. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We absolutely love our partnership with Will, Renee and the Prosper EX Team. What began as an initial discussion around employee engagement has grown and flourished into something far greater. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Prosper EX team developed a comprehensive engagement strategy for the business and have since helped us redefine our core values, deploy a number of critical company surveys, provided reports and recommendations on the data and supported us with the implementation of performance measures for our 200+ employees. #### Cons Inability to upload files to employee accounts. This however is coming online as a platform update soon. #### Reasons for choosing Prosper Was because of the functionality, value for money and relationship we built with the team. --- ### Transforming our Business with Prosper EX - Overall rating: 5/5 - Reviewer: Camden M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Prosper EX has been highly positive. It has proven to be a powerful tool that has streamlined our processes, improved our efficiency, and provided deep insights into our operations. The slight learning curve at the beginning is well worth it, given the benefits the platform offers. I've been particularly impressed with the continual updates and improvements made to the software, which show a clear commitment to staying on the cutting edge and addressing user feedback. Prosper EX is more than just a tool; it has been a catalyst for growth, and I highly recommend it to businesses looking to enhance their operational efficiency and drive growth. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The standout feature of Prosper EX for me has been its exceptional user interface and overall ease of use. Right from the start, the platform felt intuitive, allowing me to navigate through its various functionalities with minimal effort. Another major plus is the platform's analytics and reporting tools. These have provided us with invaluable insights into our operations, helping us make data-driven decisions and know what actions drive positive team morale. Prosper EX's customer service has also been outstanding. The support team is knowledgeable, responsive, and genuinely committed to helping users get the most out of the software. #### Cons I would recommend this product for organisations with 50 or more staff to ensure they receive maximum return on investment. --- ### Great for Team Member Development - Overall rating: 5/5 - Reviewer: Danielle C. - Verified reviewer: Yes - Industry: Sports - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love how easy the platform is to use. It has already proven to be successful in support team member development #### Cons Nothing we have found to dislike just yet --- ### Highly Recommend Prosper EX - Overall rating: 5/5 - Reviewer: Taryn P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From the moment I engaged with the Sales team/founder Prosper EX was consultative, listened to my objectives as a leader and crafted a custom system that helped to evolve the way we connect with our people. Overall satisfaction scores are up within our business, turnover of staff is down and overall we indirectly have a happier customer base. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, simple setup and great user experience. #### Cons Nothing has flagged as a con yet, we are very happy with Prosper EX #### Reasons for choosing Prosper Agility, the team we dealt with and the scope to grow and integrate with our tech stack. --- ### Braehead Performance Management - Overall rating: 5/5 - Reviewer: Gerard M. - Verified reviewer: Yes - Industry: Sports - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Overall its been a great journey so far, certainly great value and looking forward to implement more of Prosper EXs tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Prosper EX team has been fantastic to collaborate with. Initially, we implemented their eNPS surveys for a monthly snapshot of our business, which proved so effective that we soon adopted their Engagement survey to run biannually. The feedback from our employees has been overwhelmingly positive, and we've actively utilized much of the data received. This year, we're excited to introduce the 1-to-1 tool, moving us further towards paperless processes. #### Cons Moving from paper to digital comes with some resistance to change. Also understanding initially how to best interpret the data and how to action wasn’t instant. However, my customer success manager has been very helpful throughout. --- ### Game Changer for employee retention! - Overall rating: 5/5 - Reviewer: Nicky S. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The customer service support has been exceptional, [sensitive content hidden] is incredibly helpful and very responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have a large workforce across 32 locations. We now have the data to allow us to proactively develop people strategies to ensure we have and engaged and happy workforce. #### Cons Nothing, the platform is fantastic and we are a really happy #### Reasons for choosing Prosper The platforms had very similar features however Prosper Ex was a much more competitive and viable price point for our business. --- ### Such an easy and supportive experience! - Overall rating: 5/5 - Reviewer: Jess J. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very user-friendly platform, it's intuitive and simple, while still doing all the things you'd want in the Team Engagement space. The integration with other programs is great too and makes streamlining HR processes super easy! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their Customer Support is second to none. [sensitive content hidden] is our Customer Success Manager and nothing is ever too much trouble for her. We've also had contact with a number of other members of the ProsperEX team and we've been really impressed with the level of internal communication and consistency between them - no matter who you're talking to they always have all the information. The follow up and turn around time is always efficient too. #### Cons As noted above, nothing is too much trouble. The ProsperEX team always find a solution to anything that pops up, and usually within the day. The only thing I could say we've "liked least" would be the Kudos functionality. It doesn't quite work in the way that we intended to use it, but I know this feature is expected to be under development so we're excited to see what else we might be able to do with it! --- ### Exceptional Product - Overall rating: 5/5 - Reviewer: Julie D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is a great partnership that allows us to solve a problem for our clients while having a functional platform with ease of use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use with the platform, allows us to partner with ProsperEx and customize our requirements. We have full control over the content and resources on the platform. #### Cons It's too soon to say as we are in the early days with ProsperEX #### Reasons for choosing Prosper The ease of use, functionality, and expansion of the brand will add more features as they grow --- ### Bayliss Blinds & Prosper EX - Overall rating: 5/5 - Reviewer: Rebecca B. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Great value compared to some competitors, the platform is easy to use, integrated with our payroll system minimizes on admin. Having all our performance reviews, job chats, and development plans in one place is fantastic. We've also gained valuable, actionable insights from the annual and mid-year engagement surveys. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Prosper EX team is great to work with. Having all our engagement survey reports and performance management 1-1s in one place has been fantastic. Our structured onboarding and exit processes are now automated, which we love. #### Cons Initially, I felt a bit overwhelmed by all the features of Prosper EX. However, the PEX team guided me through each tool week by week. They started with the annual performance survey and how to interpret the data, then moved on to running our performance reviews. Now, I can manage everything on my own. --- ### Braveheart Feedback - Overall rating: 5/5 - Reviewer: andrew l. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Solid #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use and provides helpful feedback to show where the company can improve. #### Cons Takes a little time to get comfortable with all aspects of the product. #### Reasons for choosing Prosper Relationship with their management --- ### Easy-To-Use Surveys - Overall rating: 5/5 - Reviewer: Angie G. - Verified reviewer: Yes - Industry: Automotive - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support has been personalised, responsive and fantastic overall. #### Cons As with any new system, getting to grips with how it works and integrates with our own systems. --- ### User friendly - Overall rating: 5/5 - Reviewer: Ria L. - Verified reviewer: Yes - Industry: Sports - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Loving it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly and is a useful tool for management to keep track of their teams learning and to have everything you need all in one place. They also have an excellent customer service. #### Cons I haven’t encountered any issues so far. --- ### Prosper Ex - Overall rating: 5/5 - Reviewer: Pilita K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been very good, and I look forward to seeing how the business grows and the implementation of the new ideas they have. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Personalized assistance to navigate system and explanation of data. #### Cons NA-Haven't had any negative experiences to date. --- ### Very Pleased with Prosper EX - Overall rating: 5/5 - Reviewer: Justin K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Being able to solve communication block was very important to us and Prosper EX has delivered that! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is very user friendly and the set up was a breeze. #### Cons No complaints, It's still early but so far so good! --- ### Staff retention - Overall rating: 5/5 - Reviewer: Gerry M. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ther Prosper EX platform is an easy way for employee's to understand employee's needs, thoughts and motivations and helps everyone feel valued. It also gives you the the data you need to need to back-up and formuate critical stratagies that no one wants to make in the dark. #### Cons I would like the platform to go further as a communication tool for all employees. For example, the ability to "reskin" elements of the page to promote company events or news that effects everyone. Essentially like a digital tannoy system. --- Prosper Reviews, Pros and Cons - 2026 Software Advice