# Qfiniti Software Reviews, Demo & Pricing - 2026 > Review of Qfiniti Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/hr/qfiniti-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Qfiniti Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Qfiniti 2026: Benefits, Features & Pricing Wondering if Qfiniti is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Qfiniti 4.5 [(2)](https://www.softwareadvice.com/hr/qfiniti-profile/#reviews) Pricing Pricing available upon request ### About Qfiniti Qfiniti is a contact center quality assurance solution that enables organizations to streamline processes related to employee forecasting, customer behavior analytics, staff performance management, PCI compliance management, and more on a centralized platform. It allows team members to set up screen recording, create online evaluations, manage speech analytics, and handle agent guidance, among other processes. Wondering if Qfiniti is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Qfiniti User Interface ## Popular Qfiniti Alternatives Main Product Qfiniti 4.5 [(2)](https://www.softwareadvice.com/hr/qfiniti-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 4.0Customer support - 4.50Functionality Pricing Available upon request Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price Alternative Product [Playvox](https://www.softwareadvice.com/crm/playvox-profile/) 4.8 [(109)](https://www.softwareadvice.com/crm/playvox-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.74Value for money - 4.70Customer support - 4.72Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Calabrio ONE](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/) 4.5 [(263)](https://www.softwareadvice.com/product/231268-Calabrio-One-Suite/reviews/) Ratings Breakdown - 4.56Ease of use - 4.44Value for money - 4.52Customer support - 4.33Functionality Pricing Starting at $295.00 one time Get Price Alternative Product [Verint Forecasting and Scheduling](https://www.softwareadvice.com/hr/verint-forecasting-and-scheduling-profile/) No reviews yet Ratings Breakdown - Ease of use - Value for money - Customer support - Functionality Pricing Available upon request Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price ## Qfiniti Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Qfiniti Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Qfiniti Automatic Call Distribution Call Center Management Compliance Management Computer Telephony Integration Customer Experience Management Employee Coaching Tools Employee Database Employee Scheduling For Call Centers Labor Forecasting Monitoring Performance Management Performance Metrics Quality Management Screen Recording Time & Attendance Workforce Management ## Qfiniti User Reviews Overall Rating 4.5 Ratings Breakdown 5 50% 4 50% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 5.0 Value for money 5.0 Customer support 4.0 Functionality 4.5 Have you used Qfiniti and would like to share your experience with others? VR Verified Reviewer Computer Hardware 10000+ employees Used daily for less than 2 years Review source Reviewed April 2021 Great for Call Center audit 4 Overall this tool is good, a very useful one, able to store a lot of recorded calls so you can hear them later. It is very stable since the issues are very rare to be present. Ratings Breakdown 5 Ease of use 3 Customer support 4 Functionality Pros: I like the way the calls are recorded and stored in Qfiniti. I can check calls recorded today, yesterday, or even some months ago. This helps a lot to understand the way the agents support our customers and the possibility to provide feedbacks aiming to improve the customer experience. I also like this tool is very stable and an easy to use environment. Cons: The support for this tool is a bit delayed, it is not as fast as I expect, possibly taking even about a whole week to resolve an issue, but I also have to say that issues are very rare, normally it is very stable. Read More VR Verified Reviewer Computer Hardware 1001-5000 employees Used daily for less than 12 months Review source Reviewed September 2019 Good to record calls 5 now i can record the calls and i can provide feedback to the agents in the areas they need to improve. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Excellent software to record calls, in my workplace we use it to record calls of the agents to make sure we are having a good customer experience. Cons: we need to make sure some processes are running in task manager to make sure the calls are being recorded. 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