Infinisource TimeForce Software


 

TimeForce by Infinisource is a time and attendance tracking software that helps organizations to track their employees working hours and accurately process their payroll. The web-based solution is suitable for an organization that is looking for an online solution to track and collect employee time data.

TimeForce helps in eliminating the risk of time theft and buddy punching by other employees which result in reduced timesheet errors and ensures correct payrolls for each employee. Employees can either use a web-browser, time clock or mobile app to punch in and out their time. Employees can also view their past time schedules including any attendance remarks made by their supervisors.

TimeForce provides flexible time tracking with a rule-driven approach. Central administrators and supervisors can remotely track daily absence and overtimes and can configure rules for sending alerts and warnings to latecomers. The solution can also be customized to handle time exceptions for overtime, meals, mid-breaks etc.

 

TimeForce - Dashboard
 
  • TimeForce - Dashboard
    Dashboard
  • TimeForce - View employee schedules
    View employee schedules
  • TimeForce - Job labor summary
    Job labor summary
  • TimeForce - Time off request calendar
    Time off request calendar
  • TimeForce - Time card overview
    Time card overview
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000

76 Reviews of TimeForce

 

Start your review of TimeForce

Click to start
https://www.softwareadvice.com/hr/qqest-timeforce-hr-review/
Software Advice Reviews (72)
More Reviews (4)

Showing 1-20 of 72

Dale from Adrian Services Inc.
Specialty: Construction / Contracting
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Buyer Beware

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Timeforce has poor customer service and bad business ethics. They held my company files hostage and demanded payment for twice as much as I was using.

Pros

When we first signed up on the program it seemed to work well. Then as we got into the program it did not preform as well as we thought it would.

Cons

You can not get a quick overview of all employees at once you have to manually do each one it takes to long. The phone app does not work well.The program is hard to navigate. There is better out there but you get busy and stuck on what you have because it very difficult to change.

 
 

Krissi from The Phoenix Recovery Center
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

No Communication

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They do not return your phone calls!!! We first called to try and get more licenses and were transferred to different people who never returned calls. After that we decided to go with another system due to not being to get return calls to get all of our employees licensed. We then called back and left messages to call back and neither ever did. Finally, we sent emails in requesting to talk about the cancellation and a transition period. 1 month later we received an email back saying our service was canceled. Finally called and got a hold of the customer rep who said "oh yeah I just got an email from finance forwarded to me that you guys wanted to cancel" we had to explain we wanted to work on transition period, had someone actually returned phone calls then they would know. Our bill was paid through the end of the month so we wanted to keep services until then. He set us up to cancel at the end of the month. We tried calling customer support the week before canceling to see if we need to do anything else, also we were using them until the end of the pay period and wanted to know what we needed to do to pull the last of hours. NO ONE RETURNED OUR CALLS AGAIN. Luckily we logged in at 11:30 pm on 4/30/17 and pulled and hours summary, as the next morning we were unable to pull any other reports. The problem is we are a 24/7 facility and this caused issues. This was one of the worst companies we have tried to work with.

Pros

The system was easy to learn, their support team was very friendly. I don't have anymore pros to add to this.

Cons

Their customer service, sales and financing team are terrible. They do not return phone calls or assist in anyway. Reports are not user friendly.

 
 

Chris from Baron Education
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Very disappointed. Told this software would interface with Quickbooks and it does not. Customer support on this issue is too bad it is a Quickbooks issue.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are extremely disappointed with the product and the way the company interacted with us about it.

Pros

The set up person was kind and helpful. The information about time and attendance was helpful to learn.

Cons

The marketing that it interfaces with Quickbooks is patently false. The interface is not intuitive. It is difficult to set up and the reports are impossible. When the real problems surfaced the company customer support was too bad! Stay away from this product and company.

 
 

Pat from HTSS, Inc.
Specialty: Staffing Agency
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

Terrible customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Whatever the issue is, either the response time is slow or there is absolutely no response at all. We have been a customer for several years, and had always been able to increase and decrease our number of licenses according to our business needs with no penalty. Recently, we added quite a few licenses and when we did not need them anymore, we were told that we would have to continue to pay for them for a period of one year. We have gone to the extent of involving our attorney, who has sent several emails as well as letters but he has not received any response back at all either. I have never worked with a company that operates like this and we will be discontinuing our service with them immediately.

Pros

The software is very functional

Cons

Terrible service, more expensive than others

 
 

Julia from Oklahoma Center for the Advancement of Science and Technology
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The Software is complicated but Customer Service is great. Very knowledgeable, calm, very short waiting time.

Pros

Customer Service

Cons

If the Server is located elsewhere (like in our case) the savings time adjustment is a nightmare since the server admin rights are elsewhere.

Advice to Others

Keep the server at your main office to have a full control.

 
 

Arpita from Weekend Maids Referral Agency
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Saved a lot of time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We use to rely on Excel sheets to keep track of time because we had only 2-3 employees when our company was small. Once we expanded and had 5 employees, it was very time consuming to keep track of each employee's arrival, departure, break time etc. Once we installed Time Force and set it up.... Time tracking was a breeze. It calculates Overtime and allows us to define rules as needed. It has the option to set rules for breaks, vacation days etc. It also allows us to make notes on days of absence so that we can keep a track record of an employee absence excuses.

Pros

You can see, who is in and get a status of all your employees in one snapshot. You can run various reports according to departments.This helps us create the schedule in each department separately. The report gives a very good view to display coverage of shifts.

Cons

There are some errors that keep popping. The customer service takes forever. We have to be on hold for a long time.

Advice to Others

If you have more than 3 employees, this is a good software for time tracking.

 
 

Abbey from Especially for Pets
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Generally sort of

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We use this software at my work, and I have to say that it is slow and sometimes does not register punches when they are entered. It's really annoying to try to use it as anything other than a system used to track employee logins.

Pros

It is SUPER easy to setup and does an overall good job tracking punches.

Cons

It's not terribly well designed and can be annoying to use for any kind of scheduling.

Advice to Others

Don't expect too much out of this program; if you use it simply for tracking punches, you won't be disappointed.

 
 

Kay from ImmunoReagents, Inc.
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Time card review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

too hard to navigate. I should not have to call every time I want to change something. It should be more intuitive. Can have mgmt sign off on and send to hr automatically.

 
 

Jennifer from Avalon Property Services
Specialty: Maintenance / Field Service

September 2016

September 2016

TimeKeeping

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The people helping me with implementation have all been very friendly.

Likes Least

The time it has taken to implement has been quite lengthy, our needs are unique, i understand that, but i feel that the person in charge should be more proactive about helping us.

Recommendations

If you do not have a complicated scheduling/time keeping need, then this is a great company. Businesses with more intricate requirements show proceed with patience.

 
 

Vanessa from TS2 Consulting
Specialty: Recruiting Agency

August 2016

August 2016

Timeforce-Worth my time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The only reason I did not rank this product a 10 is because I have not used all of the other Employee time clocks out there, but Timeforce is pretty high up there in my book. I enjoy not having to stand at the front desk and check in, here I can log in from my computer with ease. The best aspect would definitely be the ability to actually view my previous clock-ins which gives me peace of mind.

Likes Least

If anything, I would say the private information that can be seen on the view screen but this can be simply adjusted in options.

Recommendations

Give Timeforce a go, it is very transparent and easy to use.

 
 

Paul from Geauga County JFS
Specialty: Recruiting Agency

August 2016

August 2016

Our agency has used TimeForce for a little less than 2 years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

TimeForce is easy to use and our transition to staff using it was relatively painless. TimeForce has pretty good technical support.

Likes Least

Sometimes the wait time for phone support can be lengthy. Some tech support staff are to aggressive with the changes they want to make to "fix the problem" and cause other issues.

Recommendations

The product has saved us work time when processing payroll.

 
 

Rocio from Utah Food Bank
Specialty: Non-Profit

August 2016

August 2016

Not a worth while product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Not a fan of the product at all! It sounded great with the sales pitch but once I actually delved into the system, it was a disappointment.

Likes Least

I was sold on this software by Qqest who use to be our payroll agency. I was disappointed with the program because the program came in a package with features I did not need nor use. I could not customize nor tailor these features at all. There are lots of bugs in the system and customer service seems to blame all on user error. I would not recommend this product.

Recommendations

Read reviews on this product and take them all with a grain of salt. Sales does a great job of selling the product but once you buy the product you're basically on your own.

 
 

JaNice from Cranney Farms
Specialty: Agriculture

July 2016

July 2016

Great Product and Simple to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It is simple to use and I really like how if I am in a hurry I can add an employee with very little information and then go back later and add the detail. I always receive the best and fastest service from the start of every phone call to the end.

Likes Least

There are a couple minor things that I wish were more flexible, then again if my boss was more flexible it wouldn't be an issue :-)

Recommendations

This is my first job doing payroll, which is not my favorite, but by using the bio-metric time clocks with this software it has made tracking time a lot easier and more accurate.

 
 

Debbie from Dixon Public Schools
Specialty: Education

April 2016

April 2016

Time Force is terrific for our school district

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

User friendly, easy to use, easy to read. Our employees have nice access to their information. Payroll reports are good. Great value for a cash strapped industry as well. Tech support is superior to other software support I have had to use.

Likes Least

Report to print feature is not quite what I would like. Small print on reports if in IE. Firefox is better but I don't like Firefox. Could be settings that I haven't figured out.

Recommendations

Check out other software features and you will see Time Force has better features at a great price.

 
 

Jeff from Google Search Tips
Specialty: Software / Technology

March 2016

March 2016

Great time management software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Really good time management and attendance tracking system. The way Calendar is set up, it looks really great! Easy can be accessed and managed.

Likes Least

Can think of any feature as of now. Most features works good.

Recommendations

Yes, I guess it's great tool and can be used by everyone.

 
 

LaLonde from KP Kabinets
Specialty: Construction / Contracting

March 2016

March 2016

I believe it will save tons of time, once we get it going properly.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I love the AWESOME help the Tech support advisers give at Infinisource, they are top notch!

Likes Least

It is a little difficult to set it up, in my opinion, you will need a walk-through.

Recommendations

Ask for help from the pros!from the get go. I believe this will save time for you and make it a bit easier on the technician that does help.

 
 

Jeannie from Signature Woodworking Inc
Specialty: Manufacturing

January 2016

January 2016

Unhappy with customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is easy to use and reports are easy to create.

Likes Least

Customer service. They will not provide any service unless you pay them first.

Recommendations

There are numerous other products out there that are less expensive with free customer support. Be sure you need all the functionality and prepare to pay for any support or upgrades.

 
 

Lisa from Compassionate Care Hospice
Specialty: Insurance

December 2015

December 2015

Lisa Hammond

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Caller ID feature of clock ins. Very easy to use, and follow the clock in procedure.

Likes Least

Unable to quickly see the notes to changes in EEs PTO/Sick time.
No webinars for teaching

Recommendations

Always call the tech department, they are wonderful in helping

 
 

David from Spartan Paving
Specialty: Construction / Contracting

September 2015

September 2015

Quite possibly the worst software I have ever used...

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This software has one merit... the security principals practiced are pentagon level. Your employees will have to type about 5 times the information into their phone or computer as they do to login to their online banking. I can login to my online banking app with about 20 key presses. This app requires more than 40. Passwords are enforced with a complexity that leads to numerous support calls for lost passwords. This would be well and good if the system actually allowed you to access some sort of sensitive data... however the mobile app allows you to punch in and out ONLY with no provision for actually seeing your recorded time. So yes, fort knox security principals that are so onerous your users will HATE you. The app existed in version 3.x before they added an option to save your login name and company id... I have typed my user name and company code hundreds of times during our roll out. This has been addressed now... in version 4. Think about that for a moment. Your company code is a random string your employees will need to remember. The format is X9999999 at least in our case. So yeah, tell your common laborer he must remember C4585209 or something similar to use your time clock... as well as his login name and password.

Likes Least

The software is at best broken. The development team are slightly above high school level. The support is non existent. You will be told they will fix it in the next version. The phone app does NOT work on all phones. The login screen is "cut off" on smaller screens and there is no way to swipe down to see the login button. No workaround exists as you cannot press the off screen button. NO support. The phone app also does not allow an employee to view their recorded hours. This leads to numerous punches as they believe it did work. Server connectivity issues are very common. Be prepared to "fix" timecards for employees every single day. The check stub viewing app, while integrated into the mobil app, requires the use of a completely different login and stupidly complex password. You WILL be getting calls every week when your employees get locked out because they forgot their password or used the punch login for the paystub side. When this happens, you cannot simply reset the password... no you must send them a system generated email and they have to go through the process of choosing a password and secret questions all over again. Again, I can get into my online banking software MUCH easier. If you expect this software to work with mobile employees think again. Unless they have access to an actual computer they will not be able to see their timecard or paystubs. Your employees WILL HATE YOU if you force them to use this. We are limping this pile of garbage software to the end of our construction season and migrating to a new solution over the winter break. We have lost employees because of this software. The software forces the employees mobile device to use "system time" which is good but it does NOT force the use of GPS when punching. An employee can simply turn off location services before he punches and you have no idea if he was sitting in bed or at the job site.

Recommendations

Find out EXACTLY what you need. If you have users that will punch into a computer terminal each time, software like this may work for you. If you have mobile users, make sure the app will work on ALL devices. Make sure its easy for a non savvy user. A guy who mans a shovel for a living may not be able to do what your IT staff can. Make sure you bring field users into the evaluation process and use your most difficult "old school" employee to do so. EXPECT your employees to try to cheat the system as well. Have some people try to cheat and see how easy it is. DO NOT let your IT staff and payroll department choose the software. EVALUATE the software on how easy it is for the USERS to work with. Your IT and payroll staff can be trained and really should already comprehend software like this. Your labor and common employee are going to be the problem.

 
 

Maria from Reliant Bank
Specialty: Banking

July 2015

July 2015

Very stripped down version with no user manual or help function

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Easy to log in and since there is no help or assistance available to the employee, it's probably good that it's fairly easy to figure out how to punch in and out.

Likes Least

Several of the action items appear to be links but when you click on them, you reach a page that doesn't exist.
There is no "Help" function for the employee. So, it's impossible to tell how to do things like enter a time manually. Then, it won't let you verify your time without having all of the in/out punches in the right place and time

Recommendations

It would be a good idea to have several of your employees actually use this system before you buy or commit. You will likely find that even if you have to pay a little bit more, you will be better served to go elsewhere.

 
 
 
Showing 1-4 of 4

Craig from United
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2017

September 2017

HR system for work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to access benefits and time off hours left so I can easily request things for myself or my child.

Pros

Ease of use, along with being able to print prior paychecks earlier, look at your time off and vacation time quickly on a easy overall dashboard

Cons

Password changes. The frequency and complexity of a password seems a little much for this type of software. Other than that minor issue, no issues with ISolved

Source: Capterra
 

Judith from Catholic Charities of Southern Missouri

September 2017

September 2017

I like some of the features of this program, but bugs in the system make it frustrating.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how this program is pretty easy to use--especially the 'go' app. Logging in is easy, time punches are easy, and seeing my time card is a cinch.

Cons

I have experienced bugs multiple times with this software. The most common bug is my time punches not holding, through using my 'go' app combined with the online PC website. I will punch 'in' or 'out' on my computer or phone, and find that the system did not save my punch (randomly). This ends up changing my entire time card, which, as an employee, I cannot fix.

Source: Capterra
 

David from Colossal Fight Company

July 2017

July 2017

Does what it needs to do

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This software is relatively easy to use, which is surprisingly uncommon in this genre. It gives me the information on my paychecks each month, with no issues.

Cons

The user interface is not great, and the app that I use sometimes crashes. If the stability were improved, it would be great.

Source: Capterra
 

christy from EMS
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Easy to Use Portal

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We used TImeForce for many years in my company, it was user friendly, but looked outdated and needs a more modern face.

Source: Capterra