Qualtrics 360 is a cloud-based 360-degree feedback management solution that caters to various industries. The solution has a point-and-click interface that allows users to modify their reports and forms in real time.

Qualtrics 360 has a range of question types that help managers design customized feedback forms for employees. Branching logic in questions allows users to ask different questions to different groups by using the same form. Real-time reporting is offered by the solution through a dashboard that also helps users to measure, analyze and compare assessment results. It also provides users gap analysis tables, competency rankings and development guides.

Qualtrics 360 enables managers to monitor rater's progress in real-time and access individual guide list to help them through the process. It has an open API for existing human resource' software integration.

The solution provides a mobile application for iOS and Android devices and support is offered through online resources and live training.



24 Reviews of Qualtrics 360

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 24 reviews

December 2018

VALBONA from SOUTHERN NEW HAMPSHIRE UNIVERSITY

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Easy tool to collect data/info

Pros

Qualtrics 360 is very user friendly. It can be used to collect data/info or just to organize a party.

Cons

I think the "anonymous" survey is not completely anonymous. I found out that they can still connect your email with your submission.

December 2018

Twila from EDUCAUSE

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Qualtrics - Powerful software, worth the learning curvey

I think our respondents have liked the quality of the product and trust it more rather than the free products on the market. Security and confidentiality have been a big concern and our teams have responded well to our Qualtrics surveys.

Pros

Qualtrics gives users options in setting up the data collected and cutting that data. Although it's more time consuming to learn the ins and outs, it's worth it for the extra functionality. The mobile app has been extremely helpful in generating more responses.

Cons

I've had a problem in a previous organization of our "anonymous" survey not being completely anonymous. It is easy to control, but you have to be aware that there is a backdoor way of connecting survey data to the respondents.

December 2018

Syrine from UTHealth

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Up and coming need for all businesses

Pros

This software is the up and coming need for all businesses. It simplifies the process of helping leaders understand employee engagement as it evolves. As employers seek to understand what makes employees stay and leave a company, this tool will certainly benefit them.

Cons

I don't have any cons about this software.

December 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

December 2018

Easy to Create surveys and run reports

Pros

Advanced survey logic for creating complex, branched surveys.
Available in multiple languages.

Cons

It's a simple software to create reports, and it does that without issues.

September 2018

Samarah from EKR

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Functionality

5 of 5

September 2018

Research Master

Pros

GREAT product! We use Qualtrics 360 for almost all of our only client surveys. It is still up to us to skim through and pull answers from the surveys, but it is such a nice way to collect them all in one place.

Cons

The price is definitely a bit high. You get good results, but no results can be completely guaranteed. I also wish there was a way to guarantee full results instead of half answers. However, when that happens, Qualtrics customer support is always very helpful.

September 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

September 2018

Very Happy with this Platform!!

Pros

Ease of use, functionality, reporting. I deal a lot with employees that don't use technology resources as they work in heavy equipment operation and construction. The ease of use for those that aren't quite up to speed technologically was probably most impressive outside of the actual reporting. Great bang for the buck. The applicability of the 360 experience to our environment has been unmatched.

Cons

Probably the of the biggest issue is the cost but I will say that the benefits outweigh this.

September 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

4 of 5

September 2018

Great for large company employee feedback

Not for a smaller org but great option for large scale employee feedback collection.

Pros

Great for large scale employee feedback but overkill for smaller orgs.

Cons

Customer support is lacking and can be complicated to set up the logic for the surveys.

August 2018

Chandrashekar from KGI

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Amazing software for survey design, deploy and basic analytics

Qualtrics is the best tool for conducting successful email survey campaigns and is better than the available software in the market currently

Pros

The customer service is amazing as they are quick to respond to any query and are very helpful. The tool is mobile friendly and moreover, the dashboard is user-friendly and intuitive. Lastly, there are a lot of customizable options available for the survey which is great for market research purpose.

Cons

The product doesn't come free and is priced bit higher than other surveying software. The tool doesn't show accurate tracking of emails checked after a survey has been deployed although the status of the survey is shown whether it has been started or finished.

July 2018

kelli from Banjo

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

More companies should use this product for reviews.

Pros

The ability to do full 360 reviews from peers, managers, etc. I like that you can choose people, but then your manager can also choose specific people. Very easy to use.

Cons

I liked how everything worked with this product. I don't have any negative feedback on this product.

June 2018

Shekhar from KGI

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Awesome Email Marketing software

The best software you can have in your business for Email Marketing. Very impressed overall.

Pros

The software is very user-friendly and mobile-friendly with different themes and layouts for email marketing. The customer service is excellent. I can't even think of shifting to any other software when it comes to collecting survey responses as Qualtrics is the best software out in the market.

Cons

Qualtrics should try to display email tracking insights along with survey progress updates. Also, the pricing is a bit more than other software available.

May 2018

Dawn from Aspire Public Schools

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

3 of 5

Functionality

5 of 5

May 2018

Surveys, Surveys, Surveys!

Pros

I think this product is more robust than other survey software when it comes to analyzing and parsing data. You can also create surveys that have great logic (e.g. create one survey with differentiated questions rather than 20 different surveys that have similar questions).

Cons

I do think Qualtrics is a little trickier to use than some of the new (free) software like Google Forms. Although it has much better functionality, it is a little harder to learn and use, which might be a barrier to those who just want a quick and easy survey.

April 2018

Julia from Food & Beverages

Company Size: 10,000+ employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Unlike any other survey software

Pros

Qualtrics is truly invaluable. I used this every day, multiple times a day, when I worked in B2B sales. Super user friendly and intuitive, especially considering the amount of features and functionalities that aren't available from competitors. On my first day at a new job, I used Qualtrics with no training and was able to teach myself how to use it as I went. The insights you get from Qualtrics surveys are excellent and very in-depth. Worth every penny and great customer support as well. The new platform is even easier to use than the old one; it just keeps getting better.

Cons

I can't think of anything. It's not cheap, but it's reasonable. Much better than all competitors in terms of data delivery and insights so I believe it's worth the high(er) price tag.

January 2018

Michael from Lake Michigan Credit Union

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Extremely Easy to Use

Pros

What I like most about Qualtrics 360 is that it is extremely easy to use especially when dealing with large amount of users and data. It is very easy to get responses that are submitted timely and in an easy format. Additionally, the customer service provided by Qualtrics 360 is outstanding. The customer service reps are very friendly, knowledgeable and teach you in a way that is easy to understand. For example, many times when I have reached out to them, they have taught me something through a video that was shared.

Cons

What I like the least about Qualtrics 360 is that the system is very expensive to purchase. However, you do pay for the phenomenal product you receive.

October 2017

Peter from SRI

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

360, more like 720

Pros

Fantastic platform that is incredibly easy for a layman to create and execute employee 360 evaluations

Cons

Pricy platform but you do end up getting what you pay for. Worth the investment if you have over 50 employees

October 2017

Georgina from Time Out

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

October 2017

Really easy to use

Pros

The interface is easy to use and the system itself is really intuitive. It's a very helpful way to collect data

Cons

Sometime the way that the system is set up means it can be a bit inflexible, however, I'm usually able to overcome this issue

October 2017

Channing from Baylor University

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Greta customer service!

Pros

The customer service was spectacular. They were helpful, clear, and thorough. They met me where I was in terms of knowledge of product.

September 2017

suneetha from Fidelity Investments

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Its a very nice experience

Rolling out survey and integrating the results with salesforce

Pros

good support. We get good support and support team is extremely knowledgeable and very helpful and friendly.

Cons

good support but it can be extended to India as well. Currently we have to wait for long time to get the issue addressed

June 2017

Jeanne from Advocate Healthcare

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

Always a pleasure to work with the Qualtrics team

The main benefit is the ease of use and great support staff available at a click of the mouse or a quick phone call.

Pros

Ease of use, the program is very user friendly and if you do run into an issue help is just a click away with very knowledgeable and friendly people to work with.

June 2017

Mark from Dassault Systemes Germany

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Qualtrics is easy to learn and easy to use while offering many sophisticated possibilities.

A dynamic, mobile friendly, questionnaire design, allowing to add deep-dive questions when necessary, and allowing to minimize survey-duration and complexity for participants where possible. This helps to increase response rates.

Pros

Easy to learn, easy to design and modify, even with complex questionnaires.
I like best the dynamic design that adapt to participants answers. E.g.g the piping (or routing) of participants selections to follow-up questions, etc.

May 2017

Lexi from Millersville University

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

I had some of the vocab, but not all--tech person understood me nonetheless.

I create surveys and forms using it.

Pros

I was Qualtrics Administrator at my last school; so excited to have it finally come to my new school.

Cons

Sometimes it can be complicated to use due to all the functionality, but if one is persistent, he or she can design a survey as desired.