What is Qualtrics EmployeeXM?

Qualtrics EmployeeXM is a human resource (HR) management solution that helps small to large enterprises collect feedback from employees using surveys. The centralized platform lets administrators grant access to specific users, create customizable dashboards, generate reports and gain insights into organizational performance using charts.

Qualtrics EmployeeXM allows businesses to create assessments, store employee data in an in-built directory and automatically add specific participants to projects. Users can deliver invitation links to participants via emails and send reminders through notifications, improving response rates on surveys. Additionally, it enables managers to collaborate on projects, record employee responses and import/export data in PDF forma...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

59 Reviews of Qualtrics EmployeeXM

Average User Ratings

Overall

4.69 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(43)

43

4 stars

(14)

14

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 59 results

October 2018

Amy from University of Wisconsin-Madison

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Higher Education

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2018

The only survey builder I will use-- easy and trustworthy

Overall, I highly recommend Qualtrics to people who do not consider themselves to be "tech-savvy," but yet need to create and distribute surveys/ questionnaires for research and service purposes. I find other software designs lack the ease of use, but also lacks the simple yet professional design that Qualtric provides. Users are more likely to feel comfortable inputting information if the website looks professional.

Pros

Qualtrics is extremely simple to use for people of various levels of digital literacy. I have never been given a reason to doubt that a survey will work properly and efficiently. My favorite part of Qualtrics is the privacy it offers to users and survey creators. For research purposes, it can be extremely probleatic to know the personal identity of a survey taker. Additionally, when entering sensitive information, users need to trust the software they are using. The privacy and security measures taken by Qualtircs are of uptmost importance to me.

Cons

I have had trouble contacting customer service in the past. I contacted customer service with a question about using the software, not a complaint or problem. I contacted them via email and waited over two weeks for a reply. For a software company, I expected them to be more efficient with replying to customer questions.

February 2020

Chloe from University of Miami

Verified Reviewer

Company Size: 10,000+ employees

Industry: Research

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

February 2020

Amazing! Like Google forms, but a million times better

This will make your business look so much more professional using qualtrics over other survey sites. You can also break down how you see the results after in pictures or exporting it as an excel chart to further analzye.

Pros

My university uses this software for all surveys it sends out. It is so convenient and easy to use but is also customized to my University so every survey sent out from it looks very official.

Cons

I have none! It is a great way to send out surveys.

September 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

2.0

Functionality

4.0

September 2018

Great for large company employee feedback

Not for a smaller org but great option for large scale employee feedback collection.

Pros

Great for large scale employee feedback but overkill for smaller orgs.

Cons

Customer support is lacking and can be complicated to set up the logic for the surveys.

February 2020

Jessica from CargoBarn

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Customer support

2.0

Functionality

5.0

February 2020

Fantastic survey software that can do almost anything but is a little too complicated at times

Expensive, can do anything analytic-wise but a little complicated to use.

Pros

Fantastic software that lets you do almost anything when it comes to surveys and analyzing survey results. We used the employee engagement features and they worked terrific, were anonymous and got us the analyzed results we were looking for. I appreciated the details you can upload to describe the office and department and location for employees - this made it great to view results according to different categories.

Cons

Onboarding set up was a little too lengthy. Customer service was horrible -- not the people on the other line but the wait times - sometimes up to 2 hours being on hold and then not getting a call back or email response. The survey software can do everything -- but it's not the most user friendly. The format is a little complicated at times and for someone with no analytics background, it was difficult to determine what each button meant and how to access certain features or view my results a certain way. This lead to me calling customer support numerous times for help.

March 2018

Melvyn from Genworth

Verified Reviewer

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

My experience was excellent

our users love it also

Pros

One important think to us is the UI, and Qualtrics has a great ease of use for all of the users. We enjoy it.

Cons

The one thing I like least is there are so many options sometimes I miss out on great features and functions.