--- title: "XM for Employee Experience Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of XM for Employee Experience. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if XM for Employee Experience is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/qualtrics-employee-experience-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Employee Engagement Software](https://www.softwareadvice.com/hr/employee-engagement-comparison/) / [XM for Employee Experience](https://www.softwareadvice.com/hr/qualtrics-employee-experience-profile/) / XM for Employee Experience Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. 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[Overview](https://www.softwareadvice.com/hr/qualtrics-employee-experience-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/qualtrics-employee-experience-profile/alternatives/) # XM for Employee Experience User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 82 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.3/5 - Value for money: 4.2/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 55 reviews (67%) - 4 stars: 24 reviews (29%) - 3 stars: 2 reviews (2%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Overall, I see it as a reliable solution with good value for money, particularly for organisations that need more than basic survey functionality. - I like the profile feature to see how well i have been doing. - I liked the surveys and how easy they are to collaborate ### Most mentioned cons - Sometimes when collecting data from surveys, the order of multiple choice response will change, creating confusion when viewing multiple side by side. - While I eventually arrive at the data I'm looking for, the platform is extremely difficult to navigate. - The tool is expensive for small organizations. ## XM for Employee Experience customer reviews Showing reviews 1-25 of 82 (page 1). ### Powerful Platform for Team Collaboration and Performance Management - Overall rating: 5/5 - Reviewer: Hamidullah N. - Verified reviewer: Yes - Industry: E-Learning - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been very positive. The platform combines strong ease of use with advanced capabilities for data collection, team collaboration, employee performance, and performance management. I particularly appreciate being able to manage surveys, responses, reporting, and collaborative work within the same system. There is a noticeable learning curve for the more advanced features, but once familiar with the platform, it can save considerable time and improve the organisation of complex projects. Overall, I see it as a reliable solution with good value for money, particularly for organisations that need more than basic survey functionality. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Qualtrics XM for Employee Experience is very strong in terms of ease of use, team collaboration, and performance management. I especially like how it brings survey design, response management, reporting, and collaboration into one platform. It can support employee performance and employee management by making it easier to collect structured feedback, monitor responses, and identify patterns that can inform decisions. Once the initial learning curve is passed, the platform becomes efficient and flexible, even for more advanced projects. From an institutional perspective, it can also provide good value for money because one platform can support many different types of data collection and management needs. #### Cons The main challenge is the learning curve, particularly when using advanced survey logic, workflows, reporting, or more sophisticated performance management features. Although the basic interface has good ease of use, some advanced functions can take time to understand. Certain features related to employee management, integrations, or reporting may also depend on the licence available. For organisations that only need very simple surveys, the platform may feel more complex than necessary, which can affect perceived value for money. --- ### Easy to use, nice to look at, does not give me problems - Overall rating: 5/5 - Reviewer: Julian V. - Verified reviewer: Yes - Industry: Higher Education - Company size: 5001-10000 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is really great, and I would definitely recommend it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I liked that it was easy to navigate, looked great, and was appropriately powerful (i.e., did not crash on me several times). #### Cons There was nothing that I disliked. It took a bit to fill out everything, but that was simply because there was a lot to be put in. #### Reasons for switching to XM for Employee Experience Doodle simply became too cumbersome to set up; and too cumbersome to scroll/select the desired responses from a participant view. --- ### Difficult to Navigate - Overall rating: 2/5 - Reviewer: Shauna J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. While I eventually arrive at the data I'm looking for, the platform is extremely difficult to navigate. It has numerous areas that have to be configured and connected in order to work correctly. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Ability to drill into data that provides insights into the employee experience at our company through a variety of filters. #### Cons Extremely difficult to navigate and configure the org hierarchy and the dashboard data. Qualtrics doesn't provide full service customer support but instead refers to a third party consulting firm to assist. #### Reasons for choosing XM for Employee Experience Others on the team thought this would be a better fit. #### Reasons for switching to XM for Employee Experience To have a more robust employee experience survey platform. --- ### Driving engagement and continuous improvement - Overall rating: 4/5 - Reviewer: Fernando G. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 1001-5000 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros XM makes it easy to collect employee feedback and understand how employee feel about their workplace experience. also, automated surveys, data collection ,and reporting reduce manual work. #### Cons Some employee experience workflows may require additional configuration to align perfectly with RRS Group's specific needs. --- ### XM Qualtrics Review - Overall rating: 4/5 - Reviewer: Riley R. - Verified reviewer: Yes - Industry: Legal Services - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been interesting. This software isn't the easiest to use but it does work well for employee management. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It helps me track my performance at work. It also helps keep track of team collaboration efforts. I like the profile feature to see how well i have been doing. #### Cons I dislike how long it takes to learn how to properly use the software. It takes a while to understand the features within. --- ### Easy, Intuitive - Overall rating: 5/5 - Reviewer: Mason J. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to set up surveys and collect responses. System is pretty intuitive, doesn't require a lot of training to use effectively. #### Cons Sometimes when collecting data from surveys, the order of multiple choice response will change, creating confusion when viewing multiple side by side. --- ### The only survey builder I will use-- easy and trustworthy - Overall rating: 5/5 - Reviewer: Amy G. - Verified reviewer: Yes - Industry: Higher Education - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I highly recommend Qualtrics to people who do not consider themselves to be "tech-savvy," but yet need to create and distribute surveys/ questionnaires for research and service purposes. I find other software designs lack the ease of use, but also lacks the simple yet professional design that Qualtric provides. Users are more likely to feel comfortable inputting information if the website looks professional. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Qualtrics is extremely simple to use for people of various levels of digital literacy. I have never been given a reason to doubt that a survey will work properly and efficiently. My favorite part of Qualtrics is the privacy it offers to users and survey creators. For research purposes, it can be extremely probleatic to know the personal identity of a survey taker. Additionally, when entering sensitive information, users need to trust the software they are using. The privacy and security measures taken by Qualtircs are of uptmost importance to me. #### Cons I have had trouble contacting customer service in the past. I contacted customer service with a question about using the software, not a complaint or problem. I contacted them via email and waited over two weeks for a reply. For a software company, I expected them to be more efficient with replying to customer questions. --- ### Amazing! Like Google forms, but a million times better - Overall rating: 5/5 - Reviewer: Chloe K. - Verified reviewer: Yes - Industry: Research - Company size: 10000+ employees - Product usage: Used other for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This will make your business look so much more professional using qualtrics over other survey sites. You can also break down how you see the results after in pictures or exporting it as an excel chart to further analzye. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros My university uses this software for all surveys it sends out. It is so convenient and easy to use but is also customized to my University so every survey sent out from it looks very official. #### Cons I have none! It is a great way to send out surveys. #### Reasons for switching to XM for Employee Experience required by my university. --- ### My experience was excellent - Overall rating: 5/5 - Reviewer: Melvyn S. - Verified reviewer: Yes - Industry: Insurance - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. our users love it also #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One important think to us is the UI, and Qualtrics has a great ease of use for all of the users. We enjoy it. #### Cons The one thing I like least is there are so many options sometimes I miss out on great features and functions. --- ### Qualtrics 360 Empowers Employers to Effectuate Improved Morale Among Employees - Overall rating: 5/5 - Reviewer: Jason H. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Qualtrics 360 can be used by HR, of course; however, it as tons of utility in MBA cohorts and other programs where group work is crucial to the learning experience. When individuals attain feedback from their peers with whom they closely work, they can each make positive change for the betterment of the entire group. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Qualtrics 360 is an extra layer to an already fantastic product (Research Core by Qualtrics). Qualtrics 360 enables a company to quickly take the pulse of their workforce. Employees can assess their own skills and then receive feedback from their immediate team or others in their company with whom they frequently interact. #### Cons I think the hardest part about using this product is managing the relationships between all the respondents. It seems like it should be straight forward to determine who would manage who or who can see what reports, but I found I had to think about it backwards a little bit to get it right. Perhaps it's how the terminology used, or how they word it. --- ### Get Real Feedback in Time - Overall rating: 4/5 - Reviewer: Morini M. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Supports interaction and engagement of employee and HR Helps in feedback collection Has feedback analytic and reporting capabilities #### Cons The tool is expensive for small organizations. --- ### Versatile Product - Overall rating: 5/5 - Reviewer: Kaitlin C. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I love using this product! It was easy to implement and quickly learn but with time, I was able to expand my skills and create even more complex surveys to fulfill every single function I desired. I have felt confident coming to presentations on our progress after using this product because I have actual data to back up our claims in an easy to digest manner. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros We love using Qualtrics to gather and organize all sorts of data from the people that we work with. We are able to see our progress and shortcomings by the data that is easily gathered and displayed. I feel like it was very easy to set up Qualtrics surveys at first glance, but the more time that I spend with the product, the more pleased I am with the number of options and complexity of the product. I love that even though there were all of these options, it still felt VERY easy to create a simple survey with a quick glance at the survey builder. #### Cons Sometimes it is difficult to adapt the survey over time. When one option was changed, it then changed all previous answers to match the new option. This made it difficult to decipher certain data. I guess that we could have created a new copy of the survey each time we made a change but that just seemed like a hassle. I wish that we could have kept the previous information with the previous data that we gathered rather than the data being altered because we changed something down the road. I also wish that there was a way to lock down the answers that we were given so that it was HIPPA compliant, but instead we can't intake any sensitive health information. --- ### The Best Survey Design Software! - Overall rating: 5/5 - Reviewer: Hasin A. - Verified reviewer: Yes - Industry: Design - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Qualtrics is by far the best survey design software out there, especially for advanced users that possess knowledge of HTML, CSS, JS. Highly recommended and the uses cases are limitless. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's simplicity! #### Cons The menu groupings are not always clear. --- ### Qualtrics- very good product - Overall rating: 5/5 - Reviewer: Amy S. - Verified reviewer: Yes - Industry: Higher Education - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Works very well with repetitive ballots, just change names/dates. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros We use Qualtrics for a variety of surveys and department "voting" on proposals. The help feature is well made. #### Cons No negatives...we've used for years and really like it. --- ### Good Employee Survey Tool - Overall rating: 4/5 - Reviewer: Madison G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used monthly for less than 12 months - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros As an HR Leader, we use Qualtrics to pulse check our employees often. I like the ease of creating and using surveys through this platform. Customizing is simple and user experience is solid. #### Cons I don't like the difficulty with adding additional editors to a survey (unsure if this is because we don't pay extra for this or if it's just not possible). Additionally, I do not like how the responses for qualitative data are reviewed post-survey. --- ### Excellent, mostly because of customer service - Overall rating: 5/5 - Reviewer: Noah A. - Product usage: Used monthly for less than 12 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Once you get the hang of it, it's easy to use. I do like the variety of different formats for displaying data- however, it would be really great if you could add a fully customizable table option. Sometimes I want to display data in a certain way but there is not a preset table that will allow me to do so. #### Cons My one really big gripe is that it is really tough to format reports- I would recommend adding guidelines so text boxes and shapes can snap to a grid and everything will be easier to align. Similar to adobe illustrator. I have to manually go through the report and adjust each object and eyeball to see whether or not everything is properly aligned- it's a real pain. I would think adding guidelines in the report section would be relatively easy from a programming standpoint as well. Also, not sure whether or not this is really your fault, but we have been having a lot of issues with evaluators receiving the automated messages that get sent to them. They might just be getting sent to the spam folder in their email, not sure how this would necessarily be fixable in the future. --- ### Simple and Functional - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Qualtrics has an awesome product. The presets look good, and the ability to customize is great #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Qualtrics has awesome survey software. It was easy to learn, and effective to implement. There is so much you can do with it, but it doesn't sacrifice the user experience #### Cons Qualtrics has SO MUCH to offer and I feel like I Just don't understand it all. Qualtrics has great resources, but I would like if those resources were more available within the tool. --- ### Always a pleasure to work with the Qualtrics team - Overall rating: 4/5 - Reviewer: Jeanne W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The main benefit is the ease of use and great support staff available at a click of the mouse or a quick phone call. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, the program is very user friendly and if you do run into an issue help is just a click away with very knowledgeable and friendly people to work with. --- ### Qualtrics was great for my project. - Overall rating: 4/5 - Reviewer: Traci H. - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used qualtrics to send request to complete survey to more than 5,000 members of a listserv. I received enough completed responses to reach my sample requirements. The survey was easy to construct using Qualtrics. I appreciate the options for creating various types of questions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros the functionality and diversity of questions #### Cons need to be familiar with featues to get exactly what you want. Some practice with the syste is required. --- ### Powerful Surveying Tool - Overall rating: 5/5 - Reviewer: Courtney H. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used other for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Qualtrics is a powerful, helpful, and intuitive surveying tool. #### Cons The interface takes some fiddling with before you can use it comfortably. --- ### Good feedback tool to use - Overall rating: 4/5 - Reviewer: anne w. - Verified reviewer: Yes - Product usage: Used monthly for less than 2 years - Reviewed: October 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Good capture of how we want to gather information from internal and external customers for how we are doing. #### Cons I use it more for viewing and searching. The output doesn't always make sense to me. It could be that I don't know how to use it as well. Easy enough to intuitively to get around. I marked 3 for some b/c I don't know the cost and have not had to contact for customer support. --- ### Great way to hear from employees - Overall rating: 4/5 - Reviewer: Michelle G. - Verified reviewer: Yes - Product usage: Used other for unspecified - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, easy to set up and administer employee satisfaction surveys, simple design allows beginners to use as well #### Cons It was pricey to buy for what I wanted, not widely available to purchase, very specific use would like it to be more diversified in survey making --- ### Really easy to use - Overall rating: 4/5 - Reviewer: Georgina R. - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The interface is easy to use and the system itself is really intuitive. It's a very helpful way to collect data #### Cons Sometime the way that the system is set up means it can be a bit inflexible, however, I'm usually able to overcome this issue --- ### Good software for employee experience - Overall rating: 4/5 - Reviewer: Martín F. - Verified reviewer: Yes - Industry: Education Management - Company size: 5001-10000 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The thing I liked most about this software was that it was easy to use. #### Cons The thing I liked the least about this software was its overall design. --- ### Amazing product! - Overall rating: 4/5 - Reviewer: Colin A. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: April 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Qualtrics makes life way easier. I love how simple they make it to retrieve your results. Price is hard to beat! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 ## More reviews [Next reviews](https://www.softwareadvice.com/hr/qualtrics-employee-experience-profile/reviews/?page=2) --- XM for Employee Experience Reviews, Pros and Cons - 2026 Software Advice