--- title: "Recruit CRM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Recruit CRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Recruit CRM is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/recruit-crm-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Recruiting Software](https://www.softwareadvice.com/hr/recruiting-software-comparison/) / [Recruit CRM](https://www.softwareadvice.com/staffing-agency/recruit-crm-profile/) / Recruit CRM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/staffing-agency/recruit-crm-profile/) Reviews [Alternatives](https://www.softwareadvice.com/staffing-agency/recruit-crm-profile/alternatives/) # Recruit CRM User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 479 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 433 reviews (90%) - 4 stars: 42 reviews (9%) - 3 stars: 1 reviews (0%) - 2 stars: 1 reviews (0%) - 1 star: 2 reviews (0%) ### Most mentioned pros - We moved a very large database from an antiquated ATS and the migration process was detailed and handled with non-stop, dedicated, and priority support. And Recruit CRM's support has continued beyond the primary move. - It gave me the tools and organization I needed to feel like I was running a proper recruitment agency rather than trying to manage everything through separate systems. - It has been very helpful for our company, since we work with many candidates and clients, and Recruit CRM helps us stay organized. ### Most mentioned cons - The AI features are also a bit pricey, so we don’t use them often, and I originally thought our plan included two free monthly credits with Organic job postings, but those didn’t appear. - The system doesn’t support switching text direction from right to left when writing in Hebrew. - It freezes sometimes and I am not a big fan of it not understanding duplicates. ## Recruit CRM customer reviews Showing reviews 1-25 of 479 (page 1). ### Managing Director - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered My experience has been excellent over the almost five years I have used the platform. The team is responsive, great follow through, lots of improvments and upgrades offered and still reasonably priced for a small business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service is the best I have ever experienced in a software platform. You can always connect with a capable, customer-focused professional who will find a solution to any issue. #### Cons I really can't say there's anything I truly dislike. I haven't taken advantage of all the features. I don't think the AI integration for identifying goog match candidates outside of the database is particularly good yet. --- ### A flexible recruitment platform that supports our daily operations and growth - Overall rating: 5/5 - Reviewer: Veronica W. - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been positive. Recruit CRM has become a valuable part of our daily operations, helping us centralize information and build more connected processes. Its customization and integration capabilities give us a strong foundation for further improvements as our business grows. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Custom fields and API integrations allow us to adapt the system to our processes and connect it with other business tools. The user experience feels natural. #### Cons There is room for further flexibility in advanced reporting and more complex workflows, particularly around deals and contracts. Some of these requirements currently involve additional configuration or external integrations. --- ### RecruitCRM is fantastic - Overall rating: 5/5 - Reviewer: Stacy P. - Industry: Human Resources - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Fantastic ATS. Mt team and I are really love the system and how simple everything is to do to ensure it’s also a great experience for candidates #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Such a user friendly system and has everything we need. All the features are simple and easy to find #### Cons At this point I don’t really have any. I would say maybe the integration and some of the setup can be tricky --- ### From Startup to Professional Recruiter - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I’m extremely happy with my overall experience with Recruit CRM. Since I started using it, my business has really taken off and my entire recruitment process has become much more structured and professional. It gave me the tools and organization I needed to feel like I was running a proper recruitment agency rather than trying to manage everything through separate systems. The value for money is excellent, especially considering how many parts of the recruitment process it covers. For me, the price-to-value ratio is one of the strongest points of Recruit CRM. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Recruit CRM is an intuitive and smart solution that keeps the entire recruitment process organized and easy to manage. The team is constantly working to improve the platform and the overall user experience, which is something I really appreciate. Their customer support is excellent and always there when you need help. In my experience, Recruit CRM has earned its position as one of the leading recruitment platforms worldwide. #### Cons There are still a few areas where deeper customization and integrations would be useful, and some advanced features are reserved for higher-tier plans. That said, the platform is developing quickly and new improvements are added regularly. --- ### Great value with all you need - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Superb - looks good. Pleasure to use. The support and assistance is top notch and highly responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros After assessing the market I recently settled on Rec CRM for my new agency set up. The onboarding was first class and I am very happy with the functionality. Quick and accurate CV parsing, custom work flows and config all good. The AI search engine really works well. Tonnes on offer for a very reasonable subscription price compared to competitors in the ATS/CRM space that I have worked with before. Everyone I have had a touch point with has been responsive and highly professional. There are regular customer success check ins and the online chat bot actually works when you get stuck and need a quick answer. #### Cons Honestly. No problems. I'm finding it much better than the customer experience I had with a certain US market leader and makes systems like JA look clunky. --- ### Lesser known ATS's are diamonds in the rough!!! - Overall rating: 5/5 - Reviewer: Paul R. - Industry: Electrical/ Electronic Manufacturing - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered It's been a nice, smooth transition but I still have a ways to go. I expected this transition to be painful but it turned out to be fun. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has many more features than I expected. Of course, this means I have a lot to learn in order to become a competent user. To that end, the support is excellent. The system has an AI chat to which I can address endless questions but they also have live support with a response that is almost as quick. Their support is 24/7 coming from multiple time zones and they do not hesitate to jump on a live chat. The system comes with a mobile app that even provides the ability to record and transcribe a conversation. I can go on and on about the features. I will just end by saying I have not yet found a feature that I want that isn't already part of this system. #### Cons I takes a while to master the system, but that's to be expected with so many features.Recruit CRM is willing to do the required "hand-holding" --- ### Astor Motor Recruitment/RecruitCRM - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Automotive - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I have had great service from RecruitCRM, they are extremely helpful, patient and are always reaching out to see where they can help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros System is user friendly, data rich and they are constantly developing the system. The customer service and the staff are FANTASTIC!! #### Cons No real cons, a few small tweaks that they are currently working on. The AI resume generator sometimes throws out something weird, but that is being addressed in an exciting new release soon. --- ### Best ATS I have worked with in my long recruiting career. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Legal Services - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered we decided to make the switch from another ATS we had used wince 2013, and while it was more expensive, I can tell you how pleased we are with the results in everyway. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros exceptional ATS for features in regard to UX, overall ATS functionality, integrated Ai, customer service, and terms of service very competitive. #### Cons slightly expensive, but overall worth it when compared to other comparable products on the market I am sure you can find cheaper, but will cost you more time and expense. --- ### Easy to use, great IT support, and highly customizable! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered 10/10, great product and support team. Highly recommend to any recruiters looking for a quality CRM. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, great IT support, and highly customizable! High quality product with a responsive IT team for specific customizations. Constantly updating the product to make it better and more intuitive. #### Cons Because of it's level of customization, there can be a slight learning curve. However, that comes with most any new technology. The more you use the system, the easier and more powerful it gets! --- ### Recruit CRM for Executive Search - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Human Resources - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Excellent and met my business needs exactly as I work in a recruitment/executive search based company #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User friendly and agile and customizable I felt the value added as its is very comprehensive and meets the business needs #### Cons Some pipelines are mandatory to use and as a recruiter i don't use all. and some features need a little bit time to get used to --- ### CEO & Recruiter - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Staffing and Recruiting - Company size: Self-Employed The reviewer appreciates the outstanding support from Disha, describing her as the best representative encountered at RecruitCRM. The system is praised for its comprehensive design that meets the needs of recruiters. Full review available after login on Software Advice --- ### Update on CRM Recruit - Overall rating: 5/5 - Reviewer: Clayton K. - Industry: Education Management - Company size: 1001-5000 employees - Product usage: 1-3 years · weekly - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think it is great software to use for tracking applicants. It's easy, detailed, and is very organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, ability to leave detailed notes, great search features, amazing way to track applying students. #### Cons I wish you could customize more of the views of the records. Notes feature is great but kind of hidden to inexperienced users. --- ### Recruit CRM is a great product - Overall rating: 5/5 - Reviewer: Jim B. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Very positive. The team at Recruit CRM work hard to ensure satisfaction, and when you have a suggestion, they usually work to incorporate it. Very responsive@ #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy customizable, easy to use. AI is integrated in to the product. Support is also a strong suit of Recruit CRM. #### Cons Nothing worth complaining about. Like any tool, you have to learn its nuances to effectively work with it. --- ### User-Friendly - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Staffing and Recruiting - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered 10/10 as a recruiter and account manager, it's been a great transition from our old system. The team is very helpful and responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user-friendly and great dashboards! Great for recruiters and account managers to see real time metrics. #### Cons Personally, everything is good right now! I did notice that my email disconnects if I update my password, so I'll have to remember when my password changes to sync it again. --- ### In regards to Recruit CRM - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I used Recruit CRM at my previous tenure at a recruiting agency. We eventually switched over to Manatal because of Japanese language implementation, but overall very good product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros ・Easy to use CRM with good implementation into emails and other previously used CRMS. ・Necessary info for candidate input. ・Easy to track interview process. #### Cons ・No Japanese language capability. ・Compared to other CRM's UI/UX is not good. ・CS is not very effective. --- ### Best Applicant Tracking System on the market today! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Human Resources - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered FIVE STARS from day one. I honestly cannot fault them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is simply the BEST ATS we have found on the market today! The tool itself does what you need it to, the speed at which data is migrated or updated is second to none, the logic behind how it can support your hiring efforts were really well thought out, it can help you manage your workflow, as well as revenue pipeline, they are open to custom automations that your business or industry may need and I cannot say enough about the people!! A tool with real humans behind it, who KNOW what they are talking about?! It's true. I cannot recommend them or the tool enough :-) #### Cons None so far. A few things on our wish list, but I am confident that they will become a reality one day soon :-) Hint hint! --- ### 100% Improvement from our Last CRM! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Management Consulting - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Excellent - great training and lots of support! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simplicity of use and the user-friendly features. #### Cons The transition, but only because I had to wait! --- ### First-In-Class ATS/CRM Software - Overall rating: 5/5 - Reviewer: Kim S. - Industry: Human Resources - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We view the team at Recruit CRM as a partner. Their product has provided an infrastructure for us to stand out in our field and to successfully grow our business. We have been spoiled by their excellence in customer service and strive to be as accountable to our clients as they are. We could not be happier with the business decision we made when we added Recruit CRM to our team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This system allows our entire team, all of whom work remotely and in different time zones, to conduct the business of recruiting and to collaborate with their colleagues for successful candidate acquisition and placement. We simply would not be as successful in recruiting as we are without our partnership with Recruit CRM. #### Cons It's hard to come up with a complaint about Recruit CRM. From the outstanding support we receive to the ease of customization the software affords, we always find a way to solve a problem we may think we have. And when we do find a functionality that isn't available, we usually see that it's been submitted through their feedback channel and either under review or in process by the Recruit CRM team. However, one thing I wish for is a better way to navigate back to previously-viewed records or lists. --- ### Best customer support ever - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, I really enjoy using this CRM and it has been a very positive experience. There are still a few minor UX changes I would suggest, but what I truly appreciate is the team’s openness to feedback and their willingness to adapt the platform to meet our specific needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Recruit CRM is that it’s not only an intuitive and easy-to-navigate CRM, but the customer service truly stands out. Their support team consistently delivers on their promises. I’ve never seen another company respond so quickly and reliably. Whenever I submit a question or need assistance, I usually get a reply within just one or two minutes, literally. On top of that, we have a dedicated account manager who is always extremely responsive and helpful, which makes the overall experience even better. #### Cons What I liked the least was the look and feel in some areas; at times the navigation wasn’t very intuitive, and the overall user experience felt a bit odd. That said, Recruit CRM has been continuously improving, and I’ve already noticed things getting better over time. --- ### A Plethora of Recruitment Features - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered It's fantastic so far. I'm able to manage our recruitment stages well, engage with candidates, and keep client records too. It looked overwhelming with so many features at first, but when you get the hang of it, it's actually very beneficial for your recruitment team/firm! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like its email management, AI sourcing, candidate search, candidate notes, and job application form. The features were very much useful for recruitment. #### Cons Not being able to accurately detect duplicate candidate profiles, no prompts to suggest what step or what features we should take --- ### Best CRM for Recruitment Firms - Overall rating: 5/5 - Reviewer: Pasquale P. - Industry: Human Resources - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered pretty great experience overall; I'd recommend it especially to SMEs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ease of use, great value for money, great organization of everything and efficient workflows, great customer support and Care (capital letter is intentional) #### Cons lack of some personalization, and ai features not too sharp --- ### RECRUIT CRM review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Information are kept secured and candidate profile is user friendly and helps with capturing all candidate interview information #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I had real value for money, and the user access portal had a great look and feel and it helped with great team collaboration #### Cons The customer support lagged behind and it appears they are swamped but they will eventually help with few delays --- ### Excellent Recruitment CRM - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent Recruitment CRM! I've been using Recruit CRM for almost two years now and highly recommend it. The customer service is outstanding—they respond via chat within minutes, ensuring help is always available. Our account manager is always accommodating and readily jumps on a call whenever needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like the AI feature as it helps me alot #### Cons The free job board posting is very limited --- ### Good product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Professional Training & Coaching - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use, click-friendly, efficient tool #### Cons History of clients dissapears when you change them to another position --- ### Comprehensive recruiting platform with excellent candidate management - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: 1-3 years · daily - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Recruit CRM has been a valuable tool for managing our recruitment process end-to-end, from sourcing and candidate tracking to client communication. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It has an automated worklflow and task management and unified candidate and client management. #### Cons there are limited customization options and only basic reporting. ---