Trakstar Hire

Trakstar Hire

4.62

(186)

About Trakstar Hire

Recruiterbox is an applicant tracking system (ATS) designed for small to midsize businesses. The system allows recruiters to create new open positions with a few clicks and accept resumes through their company's website. Recruiters can also use the bulk upload function to import multiple candidate resumes at once. Users can post new job openings from Recruiterbox directly to multiple social media outlets, such as Twitter, LinkedIn and Facebook, to attract candidates. Recruiterbox allows users to customize the steps involved in the hiring process (e.g., telephone screening and face-to-face interviews) and assign these steps to specific recruiters or hiring managers. Recruiters can also track all correspondence with candidates within the system and assign themselves ...
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Candidate dashboard

Trakstar Hire User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 185 reviews

Emily

Company size: 11 - 50 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

April 2022

A decent tool for keeping track of recruiting efforts

Bree

Verified reviewer

Company size: 11-50 employees

Industry: Staffing and Recruiting

Time used: Less than 12 months

Review Source: GetApp

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2016

How did we ever survive before Recruiterbox!

I was hired on to provide recruiting backup, and when I covered for our recruiter one holiday last fall, I was shocked and horrified at the chaos of trying to manage everything via email. I started shopping around for the right ATS immediately. I tried out probably 8 or so systems, going round in circles with other vendors about walk throughs and limited trials and so forth. Recruiterbox had none of this...which was an amazing thing! No annoying calls from sales people. No limitations on the trial, which was an incredibly smart tactic on their part, because we ended up selecting the "Ferrari" of subscriptions and never looked back. It's like they trust that their product can stand on its own merits, and they don't need a sales team to harass you every few days. We really wonder sometimes how we could accomplish what we do now without the aid of Recruiterbox. A coworker recently asked me if I was in RB so I could look up a candidate. My response: "I LIVE in Recruiterbox." All day, every day, wouldn't have it any other way.

Pros

Hugely, endlessly adaptable to your specific processes. We're a temporary staffing company, and with some creative thinking and detailed questions to the support folks, we have created an exquisite database and invaluable tool. The technical support team is unlike anything our office has ever experienced from a vendor. We wish every support team could be even half as good as them. Immediately responsive, genuinely want to help solve whatever weird problem you're having. Their follow up if an issue that is not resolved to their satisfaction is astounding. I've received two and three follow up emails, them double and triple checking that everything is working fine now. They are always striving to grow and improve their product (we love being "pioneers"!!). Best part? Cost wise, even with the "Ferrari" subscription, their prices beat almost every other competitor. For those needing old-school peace of mind, this package also offers monthly, downloadable data backups. We feel totally safe in their hands. Love the job board syndication. Such a great added value. Also easy to customize and add the job feed to your own website via a quick piece of code.

Cons

Wish there was an option to quickly insert a signature line when writing an email to a candidate. One of our teammates requests a way to overlay a markup/highlight resumes in the viewer. Also wish we could view and/or manage the email subscribers for job posting updates, and give subscribers an option for frequency of job notifications (and maybe by job type they're interested in, like sorted by team?). We're being super picky here! :-)

Nancy

Company size: 2-10 employees

Industry: Staffing and Recruiting

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
1

Value for money

out of 5
2

Customer support

out of 5
2

Functionality

out of 5

June 2019

No refund

We have spent two months trying to get it to work, invested a huge amount of time and money into it and couldn't get it to work for our process. There is a simple software change we need, however, they prioritise software updates on a numbers basis. As no one else needs it, this update is not a priority for them. This great for all the other users, but very bad and expensive for us.

Pros

It is attractive and relatively easy to use, you can adjust it to fit your hiring process.

Cons

We were given the impression they would create a particular customisation for us, or that it would work for our process. This turned out not to be the case. As a result we paid for an entire year up front, and now can't use the system at all. Their customer service person said: "I'm not indicating fault here. I am simply reiterating our policy that we do not offer refunds in instances such as this. " He also said: "we are more than willing to work with you to show you how you might maximize the feature at your disposal to help you make advancements in your hiring process. " However, when we implemented their suggestions on our process, we found applications were duplicated (sometime 4 of the same application). This caused all kinds of extra work for us and it was just a very small campaign. Sadly it meant the system was unusable for further campaigns as it would have created far more work than it would have saved. I'm sure for others it is great value for money, but for us, as a result of this, it has only resulted in costs - the original cost and the cost to us of trying to get it to work.

Reasons for choosing Trakstar Hire

Because we thought it would meet our needs. Sadly, we were wrong. I know this works well for many other users and just wish they had a more reasonable policy on refunds - I would be giving a much happier review if they did.

Reasons for switching to Trakstar Hire

We thought it would make our process easier to run and save lots of time.

Taylor

Company size: 201-500 employees

Industry: Retail

Time used: More than 2 years

3

Ease-of-use

out of 5
5

Value for money

out of 5
3

Customer support

out of 5
2

Functionality

out of 5

March 2017

RB is a great price for what it offers, but could use some improvements.

Recruiterbox is still a great Applicant Tracking System (ATS), especially for how affordable it is. However, I've found I was much happier with the system 1 year ago than I am using it right now and hope they remove some of the "busy-ness" from the interface.

Pros

- Extremely affordable for smaller and mid-sized companies - Ability to allow multiple users have access to the same application in order to keep track of where they are in our process. - Constantly implementing updates (sometimes a con as well) - Pretty intuitive and easy to use for the most part

Cons

- Although they implement many updates, I don't view all of them as improvements. For example they used to have a Dashboard on the home screen that was one of RB's best features. You had a great visual of which stages seemed to have a lot of apps built up and instantly knew where your attention was needed. They took that feature away and although you are still able to filter by stage, it is a pain and adds much less value. Sometimes it seems they make it busier more complex than it needs to be in order to add value. I've used it for 3 years and have been disappointed with their updates in the last year. - The search function works very poorly and inconsistently. I can search an applicant's exact name at times and "no results found" is what I'll get. - If the stages you create in each opening aren't typed exactly the same, they won't stack and will act as completely seperate stages. For example, "BGC and DT" vs "BGC & DT" - The RB support is very prompt in resonding to your chat, however they've asked me for my feedback 3 different times on the same exact matter. They say they will pass it along to their engineering team and I don't hear anything more which makes me think it never goes anywhere. Even a later response saying "it was talked about but here's why it can't happen right now.." would be good enough.

Kim

Company size: 11-50 employees

Industry: Law Practice

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

July 2022

Functional free version

Overall my experience was okay however when we need to hire again I will choose a different product. It did effectively serve as an ATS. If you don't need to hire very often the free version will likely suit your needs, however if you have a high turnaround you will likely need the paid version.

Pros

This product offers a free trial and a free version. It is relatively easy to use. It is useful for hiring and job posting. I did like the career page and the ability to customize it. It was nice that the applications were customizable and had the questionnaire add on. Everyone who's involved in the hiring process can share feedback and communicate. This product can be integrated with social media and allows you to reach a large number of candidates.

Cons

There is no mobile app and at times that can be very frustrating and inconvenient. The customer service wasn't satisfactory and I did not enjoy my experience with them. The duplicate application prevention does not function properly. Overall it could just be more polished and straightforward.

Reasons for choosing Trakstar Hire

Free version available, I could try it before paying anything.

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