What is Reward Gateway?

Reward Gateway is a cloud-based human resource (HR) management solution that helps small to large enterprises streamline internal communications and provide rewards to employees based on performance. It comes with a news feed, which enables users to share posts, chat and receive updates about scheduled events on a centralized platform.

Reward Gateway offers employee recognition programs for conducting peer-to-peer nominations and rewarding individual achievements with customizable service awards or branded eCards. It provides businesses with tools to collect feedback from employees using customizable net promoter score (NPS) surveys. Additionally, users can access payslips and onboarding documents from the database using single sign-on capabilities.

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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

22 Reviews of Reward Gateway

Average User Ratings

Overall

4.86 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(19)

19

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 22 results

October 2019

Dean from China Fleet Country Club

Company Size: 201-500 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Great product and company

Having the software has helped us with staff retention and communication. A really good overall experience with a pro-active company.

Pros

An innovative company that are continually improving the product. Reward Gateway deliver a bespoke product whilst working closely with their clients to ensure they deliver maximum engagement from the platform. Great features for employees and employers with good reporting tools

Cons

Reports are sent by the account manager, it would be helpful to have the analytics at our fingertips. I believe this is something currently being worked on.

Reasons for Choosing Reward Gateway

I chose Reward Gateway due to a few factors over perk box: 1. Customer Service and sales process was very good 2. Perkbox offered perks that didn’t seem transparent offering something for free which signs you up for a subscription. I didn’t want to mislead my staff with any product we offered.

April 2020

Stefany from SafeAmerica Credit Union

Company Size: 51-200 employees

Industry: Banking

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Amazing product for engagement

I am super happy with Reward Gateway, can't say enough great things about the service, the platform, and the product. It's an amazing product.

Pros

Ease of use Customer Service Quick response time Effectiveness of recognition and rewards Shopping site is a bonus

Cons

There is NOTHING I dislike about this product,super happy with it.

Reasons for Choosing Reward Gateway

Best product and service for the money. Far exceeded expectations.

Reasons for Switching to Reward Gateway

Much better than our home grown product, ease of use, interactive, peer recognition, and the rewards were better.

May 2017

Tom from AFL

Company Size: 501-1,000 employees

Industry: Entertainment

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

May 2017

Quality interface backed by intuitive functionality

Pros

I appreciate the ease of use for our employees and for myself as an administrator. The service provided by Reward Gateway is also excellent, helping us to extract the most value possible from our investment.

Cons

Whilst the functionality works exactly as advertised, its been difficult to gain traction with our workforce in relation to the cashback feature (a totally on-line shopping experience).

Response from Reward Gateway

Replied May 2017

Hi Tom Thanks a lot for leaving us some great feedback on Capterra. It¿s great to hear such positive feedback on the interface and functionality. We understand how important user experience is to your people if they want to regularly engage with the platform, so this is a top priority with our team of developers. I¿m really pleased to hear that our service is hitting the mark also, I¿ll certainly pass that back to the team and give them a well done! As for gaining traction with Cashback, we have something coming soon which should help here! We¿ll be launching the employee app SmartSpending¿ this July, giving easier access to online Cashback purchases. This should really help and we can¿t wait to share more information on this soon. Thanks again for taking time out to leave us a review, we really appreciate it. Best wishes, Megan

May 2017

Tony from Felsted School

Company Size: 201-500 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

2.0

May 2017

Easy to navagate round and find work news and information. Savings are fab!

Saving money, easy to access information

Pros

Savings! Especially like the instant loadable cards and vouchers. Like that the search searches for pages and savings. Works with mobile version very well; pages are easy to create and view/find;

Cons

Having to log in to site load money on cards (am aware can top by text). Should be easier I.e via an app. An app for the site would be useful. More features would be useful i.e create & amend the tabs/menus along the top; amend colours; more functionality-site is very 'boxy', have a page for forms, policies etc - the downloads area to the right of pages isn't user friendly for this type of page needed; the setting up of blogs is confusion-can't work it out; an email to me as admin when new offers/retailers & features become available; forms would be useful that the user can submit; a function where say, I can upload a new policy for new staff, and there is a function where the user can sign and date to say they have read and understood it, then recorded within the back system (save printing forms for 600 staff!); a catagloe of professional photos to use. Just a few suggestions!

Response from Reward Gateway

Replied May 2017

Hi Tony, Thanks for your detailed review of SmartHub®. Really pleased to hear that you're making the most of the fantastic range of discounts on the site. Our Retail Team work really hard to continuously improve the offering and recent highlights include the broader range of instant vouchers that you mentioned. UX is something we're very passionate about at Reward Gateway so it's great to learn that your employees find the mobile version of the site easy to use. We've made a huge investment in mobile this year, so you can expect more updates in this space soon. We really appreciate all the feedback on how we can make the product even better. I'll be sharing this with our Product & Dev Teams today, you've included some great suggestions especially around customisation. We know this is really important for our customers. Keep your eyes peeled for more info on our app coming soon. It's going to be a game changer! Best wishes, Charlie

November 2017

Paul from MTR Crossrail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

SmartHub is extremely useful and it's simple to use, especially SmartSpending & SmartInsights .

Pros

I love that employees have the choice of how they save money...... instantly through the app with Instant Vouchers or with generous cashback. It's so easy to use. SmartInsights provide instant access to how employees spend through the portal and provide every statistic that we could possibly need to gauge employee engagement.

Cons

I don't dislike anything about the software. Reward Gateway are always thinking of innovative and helpful products to enhance employee engagement.

Response from Reward Gateway

Replied November 2017

Hi Paul, So pleased to hear that you love the combo of unbeatable employee discounts paired with insightful management information and analytics. We agree that it¿s a great way to get real time ROI on your programme, as well as to see how its impacting overall employee engagement at MTR Crossrail. We know how important it is to give employees choice, not only where they save, but also how they save - everyone¿s different at the end of the day. It sounds like you¿re making the most of both the instant vouchers and Cashback offering. Don¿t forget, you can also use the SmartSpending¿ App as an even easier way to save whilst on-the-go. Also, our Retail Partnerships Team are brewing up even more innovations to our employee discount product so keep an eye out for some exciting updates around instant vouchers. Thanks so much for taking the time to leave us a review. We're delighted with the 10/10 and will work really hard to keep you feeling that way! Best wishes, Charlie