--- title: "Reward Gateway Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Reward Gateway. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Reward Gateway is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/reward-gateway-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Employee Recognition Software](https://www.softwareadvice.com/hr/employee-recognition-comparison/) / [Reward Gateway](https://www.softwareadvice.com/hr/reward-gateway-profile/) / Reward Gateway Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/reward-gateway-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/reward-gateway-profile/alternatives/) # Reward Gateway User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 351 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.5/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 221 reviews (63%) - 4 stars: 104 reviews (30%) - 3 stars: 18 reviews (5%) - 2 stars: 4 reviews (1%) - 1 star: 4 reviews (1%) ### Most mentioned pros - It integrates well with Asana to synchronize employee data, project participation and achievements, automate workflows, and generate automatic recognition when goals are met. - Reward Gateway sends you weekly emails with their top discounts and deals, you can accrue cashback that can be cashed out or applied towards gift cards, as well as associate recognition points that are easy to spend! - reward gateway has been a game changer for earning and redeeming associate recognition points and provides a huge amount of discount option for everyone ### Most mentioned cons - Sainsbury's voucher needed some code which was posted (yes, POSTED in 2024), but I wasn't home, so I couldn't use it either. - I have been going back and forth and spoke to screwfix who have no problem to refund and sent me that in writing yet been chasing this useless and horrendous rewards site customer service with 2 high priority complaints and still no response for over 10 days which I’m out of pocket for the voucher I didn’t use or have any intention of using. - Sometimes it was hard to find the Challenge Read parts. ## Reward Gateway customer reviews Showing reviews 1-25 of 351 (page 1). ### Consistently good benefit - Overall rating: 5/5 - Reviewer: Laura S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that Reward Gateway have had a consistent offer in the market for the last 15+ years. They are consistent in their hiring and each person you come across is able to represent the company well. #### Cons The price is expensive compared to others in the market and not everything is relevant - often companies already have Intranets so some of the 'add ons' aren't relevant --- ### Helpful employee rewards platform with useful perks - Overall rating: 4/5 - Reviewer: Chanda Q. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 10000+ employees - Product usage: Used monthly for free trial - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a helpful platform for employee recognition, perks, and engagement, and it gives people an easy way to access benefits in one place. While there are some areas that could be more streamlined and some rewards could feel more useful, it still adds value and helps create a more positive employee experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Does a good job of making employee recognition feel visible and easy to use. I like that it gives employees a central place for rewards, discounts, and recognition, which can help people feel appreciated. The platform is fairly straightforward, and it is nice being able to access different perks and benefits in one place. It also helps support team morale by making colleague recognition more public and consistent. #### Cons The main drawback is that some rewards or offers may not always feel equally valuable to everyone. Depending on what is available, the platform can sometimes feel a little limited or repetitive. There is also room to improve the user interface and make navigation smoother, especially when trying to quickly find the most useful perks or recognition features. --- ### A great employee engagement tool - Overall rating: 5/5 - Reviewer: R J d. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered A great tool to have all your employee benefits and communications in a single location. Easy to guide people to use it, information is easy to locate and update. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, features are easy to view, no complex menus to work through. Reward Gateway tailored the hub to our requirements, including a theme, company colours, images and wording. #### Cons Did not have any features I did not like as the site can be customised. --- ### They stole my money, and don't respond to emails - Overall rating: 1/5 - Reviewer: Attila K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered The vouchers I wanted didn't work. I wanted to try again after a short career break, but they just deleted my balance. So basically they stole my money - my employer paid it to them, but they just kept it. I tried to contact them by email, but they didn't even bother to reply. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Cons I tried 2 vouchers: Uber voucher was just not working. Sainsbury's voucher needed some code which was posted (yes, POSTED in 2024), but I wasn't home, so I couldn't use it either. --- ### All Round Great Rewards Platform - Overall rating: 5/5 - Reviewer: Porcia W. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience is great. The platform itself is very user friendly and straightforward. Easy to browse deals and rewards. I especially love the Easy Saver cards. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros My favourite aspect is the colleague recognition tool. Being able to uplift your peers has definitely kept morale up. The platform also has a wide range of rewards and lots of opportunities for savings. #### Cons The customer service can be lacking sometimes. It would be more helpful to be responded to quicker with the process of getting in touch in general being more simplified than it currently is. However the customer service team is always friendly and helpful when they do get back to you. --- ### Good platform to improve employee engagement and benefits - Overall rating: 4/5 - Reviewer: Antoine M. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used monthly for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I liked most is that many employee benefits are in one place. Discounts, recognition tools, wellbeing content and rewards can be managed together. It helps create better employee experience and can improve engagement. #### Cons Sometimes adoption depends on communication inside company. If employees are not informed well, they may not use all benefits. Also some offers can depend on country or local market. --- ### Rewarding Employee Engagement - Overall rating: 5/5 - Reviewer: Julie R. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Reward Gateway has been a positive one. I like the fact that we get rewarded and recognized in an interesting manner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a user I liked the way our company brad and culture are represented in hub. It is easy to use and navigating the different features is great. #### Cons I am still learning all the features, so I don't have any negatives at this time. I a new user so time will tell. --- ### Reward Gatewat - Overall rating: 5/5 - Reviewer: Lucy C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The variety of options to choose from. We have it for a employee recognition but also the lifestyle benefits. #### Cons The system can sometimes feel a bit clunky and not always user-friendly. We have had to create internal user guides for employees to work through. --- ### Motivation and productivity. - Overall rating: 4/5 - Reviewer: Aeryn B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In our company, we developed a goal and incentive program a few years ago to encourage our employees to be innovative, creative and productive. Reward Gateway is a recognition and rewards platform with features and functionality that allow us to efficiently manage and administer our program. It integrates well with Asana to synchronize employee data, project participation and achievements, automate workflows, and generate automatic recognition when goals are met. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros There are several aspects of this tool that I like, it allows us to motivate our employees to develop a work culture that tends towards dynamism and productivity with clear and measurable goals and objectives. It allows our employees to choose from a variety of rewards, such as gift cards, days off, or store discounts. It allows us to monitor performance and motivation, measure the impact of the program on our employees, and make adjustments as needed. #### Cons The customization options offered are not very flexible and have significant limitations in adapting the platform to the needs of the company. #### Vendor response We appreciate your feedback and are delighted that our platform enhances employee motivation and productivity at your company! We appreciate your insights on customization options. We will keep it in mind as we strive to improve our services. Replied February 2025 --- ### Easy to use platform with useful benefits - Overall rating: 5/5 - Reviewer: Kumar H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used monthly for free trial - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered My experience with reward gateway has been positive. It’s helpful platform for improving employee engagement and recognition and it does what it promises #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy platform is to use and how everything is in one olace. The discounts and rewards are actually useful, and it’s nice to have something that makes employees feel appreciated. It’s a good tool for boosting engagement without too much effort #### Cons Sometimes the platform can feel a bit confusing to navigate,especially when looking for specific features. Also i think there could be more options for customization and a wider variety of rewards --- ### Saved 300 Pounds by going to the app first before shopping - Overall rating: 4/5 - Reviewer: Stefan B. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered solid 9 out of 10, trying to build a habit where i use this app before making a purchase. So far i've saved 300 which is nice #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Some of the offers are really great. Personally i've used it for groceries, it equipment, ikea furniture, fashion shops :) Reloadable cards are great because you can quickly top-up #### Cons 1. In order to see the balance on each reloadable card you need to press extra buttons and clicks 2. some of the discounts are laughable --- ### What's not to like? - Overall rating: 4/5 - Reviewer: Laura W. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Reward Gateway is great, truly does what it says on the tin, it is a gateway to all types of rewards, mental health, wellbeing as well as financial rewards, whilst also offering to go above and beyond with things like cycle to work schemes and fertility help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The offers are always changing which means you can get some really good deals on different shops at different times, also like the multiple aspects, that it isn't just discounts but wellbeing and recipes too. #### Cons Unfortunately the think I like the least is the app as sometimes it is very glitchy and doesn't work, or continually signs you out. --- ### Improving recognition and employee understanding of their rewards - Overall rating: 5/5 - Reviewer: Nick P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a business they are very easy to work with. They are responsive to queries and issues, and their account management is proactive and helpful. Pricing feels fair for the value and quality of the service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Reward gateway helps us bring all our reward and benefits information into one reward portal. Employees can find out bout all the benefits, including links to the relevant forms, terms and guides. They can also save from a huge selection of discounted sites, and earn cashback, which is very popular. The recognition tool is quick and easy enabling peer to peer recognition and monitored awarding of shopping vouchers for larger achievements. On top of that you get the total reward statement, which shows employees the value of all the rewards and benefits that they enjoy. #### Cons I think the format could do with updating. It's not bad but compared to some more whizzy sites it looks a bit static. --- ### Beautiful But Not User Friendly - Overall rating: 4/5 - Reviewer: Jennifer F. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I appreciate that we can acknowledge individuals at a company wide platform. I think we would benefit from greater support for ongoing implementation projects, flyers and advertisements created by RG to promote sales in the discounts and shopping arenas and general maintenance processes to streamline the system. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I have loved the ease of sending eCards for recognition for staff. I also like the options of adding important updates on extras our company is doing to a platform that can keep it all in a reference location without scrolling through emails. #### Cons As the acting administrator, some difficulties we've had include accurately and easily maintaining the employee database, having to create guides on using the software for our staff, getting questions answered timely and with complete information, having follow through from those who stated they would follow up. Turnover with our client success manager impacted holiday use. Implementation has been a struggle and support has not been readily accessible from one person so questions have to be reviewed from the beginning. Often several "success articles" were shared about a question with varying degrees of relatability to the question being asked. It continues to be trial and error. --- ### Reward Gateway as a Tool at EVP - Overall rating: 4/5 - Reviewer: Dan D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I first took on the role as administrator when I join the organization. I was not aware of the vision for RG. I have since fully taken on the challenge of growing the usage of the tool as a recognition platform and "blog" space for the organization. I am also trying to grow the usage of the gift card and discount programs from the teammates. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Reward Gateway has offered us a tool for peer-to-peer recognition as well as Manager-to-Teammate recognition. We also use RG as a tool for communication to the mass audience of our staff. The access has been easy. The "blog" capabilities haev enhanced our broadcast communication efforts. #### Cons Sometimes the support has been a bit hard to understand. That situation is steadily improving and support has been consistent. #### Reasons for choosing Reward Gateway I was not part of the original decision to select RG. Since March 2021, I have been the RG Champion. I like the overall aspects and tools available for recognition and discounts. I also like the messaging availability. I want to grow the usage of discounts and gift cards. --- ### Reward Gateway is worth every dollar! - Overall rating: 5/5 - Reviewer: Devin M. - Verified reviewer: Yes - Industry: Human Resources - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Spectacular. From the demo/sales pitch to implementation to going live has been amazing and the level of support received was amazing! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that it is an all-in-one place for employee engagement and communication. #### Cons In the last 7 months, I have not found a single thing I dont like about it. #### Reasons for choosing Reward Gateway Because it had better capabilities and better customer service. Reward Gateway has met every expectation since the start. #### Vendor response Hello Devin, Thank you for your kind words! We're glad you're happy with our program and that it's been helpful for your business. We strive to provide the best possible experience so you can be successful. Thank you! Sharon Fagan Director of Client Success Reward Gateway Replied January 2023 --- ### Reward Gateway Is A Great Motivator for Staff! - Overall rating: 4/5 - Reviewer: Stacey G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we are generally very pleased with Reward Gateway and plan to utilize it even more in the coming year! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love that we can set up rewards for our employees like the Birthday Gift that automatically occurs on their birthday! It's so easy and is such a nice way to recognize them individually without having to do all the work!!! We also love that Reward Gateway keeps track of the employees' anniversaries! The employees love getting recognized for their achievements, so the cards and gifts are always well received by the staff! #### Cons The least favorite thing is the inability to make self-edits to employee profiles. Name changes etc... must be done through customer support. When creating new recognitions/awards these too must be created by customer service. --- ### MoveSpring misses the mark for group competition - Overall rating: 2/5 - Reviewer: Joseph G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 2/5 #### Pros The Android client was easy to setup and sync with my existing Fitbit account. The mobile app was reliable syncing and my individual stats are clearly shown. #### Cons My biggest gripes about this service revolved around viewing data from other members of the step competition we were doing. Since we were doing a total step competition it felt like a huge piece of information was missing by not being able to see everyone's total count. You are only able to see a limited view of the users near your own total step count, even from the website. I also thought the UI for navigating to see the group stats was tedious and felt unintuitive buried in menus. #### Vendor response Thank you for your feedback, Joseph! Glad to hear that setup and syncing went smoothly. We've since added a Friends feature, which allows you to see daily totals and where you stand amongst your friends. You'll also notice a few updates to navigation and module structure to be more intuitive and user friendly. Lastly, we've communicated with your admin around the importance of adding in an individual leaderboard module to every challenge so you can see where everyone stands based on total steps. This should do the trick. Our team is continuously striving to make enhancements to the platform for better usability and engagement. We'd love to chat with you to dig deeper into your feedback. Please reach out to our customer support team directly so we can discuss your feedback further! - The MoveSpring team Replied February 2020 --- ### CHEERS Review - Overall rating: 2/5 - Reviewer: Madeline L. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered response after implementation is delayed from customer support and our contact, don't feel our concerns are acted on for improvements to have better user experiences. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros the design was very customizable and the implementation team was helpful. #### Cons the app which is how most of our employees access the site, as they are on the road not in an office, does not have the same capabilities as the site on the desktop does. this deters most of our users from utilizing this tool and requires more work for the admin team. i was not aware of the differences before go-live. our team would like to post our own photos to celebrate success in the field. the savings app is completely separate then the company app and that confuses people as well as the savings method is not user friendly. #### Vendor response Hello Madeline, We are sorry to hear that we are not meeting your expectations. That's definitely not what we want for our customers. We would love to help turn this around for you. I would love to set up some time to discuss this so that we can address your pain points directly. Please contact me at Sharon.Fagan@rewardgateway.com. Thank you, Sharon Fagan Director of Client Success, Reward Gateway Replied December 2022 --- ### Great incentive program and shows appreciation - Overall rating: 5/5 - Reviewer: Makid E. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered great program and the employees all love it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Love using this program to thank anyone within my company for the hardwork they are doing. Great for recognizing individuals or a whole group from any project. Great way to motivate someone Lots of great deals on fond #### Cons not much honestly. i wish some of the prices reflecting on the great buys were less than amazon or walmart prices. The great discounts on things are the typical normal prices found online. #### Vendor response Thank you so much for your feedback. We provide our customers a best rate guarantee so the prices you find on Fond should always be the best offers on the market. If you ever find that this is not the case, or if there are specific discounts you'd like to see added to the platform, you can let me know by emailing katerina@fond.co and I will pass the request along to the appropriate teams. Replied November 2019 --- ### Review of Reward Gateway - Overall rating: 4/5 - Reviewer: Rachael C. - Verified reviewer: Yes - Industry: Veterinary - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. overall it is a fairly average experience. look into your customer support feature. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros really enjoy the social recognition wall and the survey builder is good. the hub creation is nice because everything is customizable #### Cons Support is a challenge and it takes a lot of time to get a correct answer from them. We currently do not have an account exc. and the one before lacked customer service skills. the upload feature is very poor. --- ### Great platform to save money - Overall rating: 5/5 - Reviewer: Malcolm Q. - Industry: Education Management - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Discount on many high street retailers and entertainment outlets. Cashback from online retailers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is constantly being developed and new features introduced. The Smart Spending app is a great place to store all your unused vouchers. Company are very responsive on their online chat function. Normally get a response within 2 minutes, even at the weekend. #### Cons Nothing really. Many of the niggles we had with the system when we first signed up have been addressed. The main one was having to plan your spending, which is not always possible. Now with instant vouchers you can buy what you need in the shop and have them instantly available on your smart phone #### Vendor response Hey Malcolm, Thanks so much for taking the time to leave a review of your employee engagement platform, SmartHub®. Really pleased to hear that you¿re using the platform to make regular savings. The SmartSpending app and the ever growing range of instant vouchers definitely makes those spur of the moment purchases easier to do. I'm definitely a 'I need it now!' shopper, so I love both of these things, too. Our Helpdesk will be really pleased to hear that you love the Live Chat function. They¿re online 24/7/365, so you¿ll always be able to get hold of someone come day or night. Thanks again for sharing your feedback with us today and at the beginning of your journey with RG. Our Product Team and your Client Success Manager read every review and your comments really help us to improve the product and deliver new innovations. Have a great Friday! :o) Best wishes, Charlie Replied January 2018 --- ### Used MoveSpring for a 100 person step challenge! - Overall rating: 4/5 - Reviewer: Barbara C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered MoveSpring was a great platform and we will definitely be using it again! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros MoveSpring was great for such a large group of people participating in 1 month challenge. It was really easy to on-board people into the group making our participation rate higher then expected. Managing the challenge from the backend of MoveSpring was incredible - we could download daily reports to manipulate the data we needed and the clean clear graphics MoveSpring produced were great for demonstration purposes. This saved so much time and allowed us to tally different statistics. From a user perspective MoveSpring was easy to use, allowed for a group conversation using the chat feature and had fun challenges (streak, globetrotter) to follow along with. #### Cons A few users found that they every time they opened the MoveSpring App they had to reconnect their device which was annoying and frustrating. We were doing a 10,000 steps a day challenge but there was no where to follow along with how many steps people were taking on that day unless you clicked directly into their profile. Users would have preferred to have seen the step counts for the day, each day, to be able to follow along. Unless the user was actively engaged in the challenge they had no reason to log into MoveSpring, which means their devices didn't connect. This was frustrating for our Administrator who had to constantly remind people to log into the MoveSpring app. A daily reminder for users from the app would have been a great way to solve for this. #### Vendor response We're so happy to hear you had a great experience, Barbara! A smooth onboarding is key to a successful program. Bummed to hear some users experienced device issues. We'll make sure to get them in contact with our customer support team ASAP next time around to get their issues resolved quickly. Since your review we've made quite a few enhancements to the platform to encourage engagement; think Friends, 1:1 chat, and sync reminders. We really appreciate you taking the time to leave a review. Don't hesitate to reach out if you need anything from us! - The MoveSpring team Replied February 2020 --- ### Excellent Experience - Overall rating: 5/5 - Reviewer: Andy C. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered The migration of our recognition programme to the Xexec platform was seamless and has been very well received by our employees. Usage of the programme is high and employees are excited by the wide range of products and services available in the catalogue. Xexec have improved the employee experience through their platform and service offering. In addition, the experience as the manager of the recognition programme has been outstanding. The client team at Xexec are always attentive and very quick to resolve any questions or issues experienced. As we near the first anniversary in partnership, the experience has been outstanding. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Xexec platform is intuitive, simple for users and has some strong features. The web portal looks very good and that encourages high usage within the employee population. The support team are incredibly knowledgeable and are incredibly open to implementing changes and improvements tailored to my company's needs. #### Cons Very little to dislike currently, but always seeking to improve the employee experience. --- ### Solid Unique Recognition System - Overall rating: 5/5 - Reviewer: Al K. - Industry: Non-Profit Organization Management - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered Brand Integrity is an excellent product with good customer support. It provides an ongoing recognition system between employee engagement surveys, which helps keep the topic of engagement and satisfaction in front of supervisors and employees all year. The major limitation is that it is a technology solution, and many of our LTC employees do not use or have regular access to technology every day. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Fairly easy to navigate. Robust reporting. Allows easy drill-down reporting in a large organization. Fairly intuitive especially for folks who are familiar with platforms like Facebook. #### Cons It is better for folks who work at a desk all day, and is limited for folks who work on the floor. The tech support is not quite as robust as sales makes it out to be, but it is still solid support. The price point is very high for the ROI. ## More reviews [Next reviews](https://www.softwareadvice.com/hr/reward-gateway-profile/reviews/?page=2) --- Reward Gateway Reviews, Pros and Cons - 2026 Software Advice