We keep working to improve engagement through the platform. The service team at Reward Gateway is amazing and always so responsive and great to work with.

The ease of use and ability to make changes is key. The team enjoys the eCards and opportunities to recognize one another. Great tool for engagement!

I would like to be able to run more detailed reports (for example, specifics on each of the eCards - who is using them and what is said vs. just knowing the percentage of usage).

Saving money, easy to access information

Savings! Especially like the instant loadable cards and vouchers. Like that the search searches for pages and savings. Works with mobile version very well; pages are easy to create and view/find;

Having to log in to site load money on cards (am aware can top by text). Should be easier I.e via an app. An app for the site would be useful. More features would be useful i.e create & amend the tabs/menus along the top; amend colours; more functionality-site is very 'boxy', have a page for forms, policies etc - the downloads area to the right of pages isn't user friendly for this type of page needed; the setting up of blogs is confusion-can't work it out; an email to me as admin when new offers/retailers & features become available; forms would be useful that the user can submit; a function where say, I can upload a new policy for new staff, and there is a function where the user can sign and date to say they have read and understood it, then recorded within the back system (save printing forms for 600 staff!); a catagloe of professional photos to use. Just a few suggestions!

As I said, the idea behind the product is fantastic... Just, in my humble opinion, lacks a lot of luster and the "security" is overkill for a platform that houses NO protected information (nor should it).

The idea behind it rocks... The fact that it interfaces so well with ADP is a huge plus and I do like the employee home page... Other than that not much to write home about (including how insanely confusing the admin side is).

I personally loved this product when it was Brand Integrity... When Reward Gateway bought/merged with BI I feel the product took a severe hit. There are a lot of things I do not like. 1) The fact it went from being a fun way to engage employees to now everyone must have a working e-mail and 2 factor authentication and if you don't have an e-mail it will not work. We have 110 employees who don't have work e-mail who cannot use this product. Our CEO can't write group reviews because of the security features on here (she reports to nobody). We went from a mom and pop company owning this platform (which was great) to a multi-million dollar company and it seems things got worst.

We have 1200 employees working 24/7/365: it's impossible to be on-hand to see all the great things our employees do to create great experiences for our residents. The BI Platform allows us to capture and share these stories, for all of our employees to see, hear, and feel our Mission In Action! All 1200 of our teammates can now actively hear stories from parts of our business corners that they might not typically know or hear about - and that helps keep us all better connected, and helps crystalize what each of one of our teammates does to contribute to the whole we deliver. And perhaps most-importantly, we can now create a storyline for our culture, and illuminate and clarify those norms that we want to be celebrated within our culture: in so doing, we create intimate vignettes of learning moments for all of us, specific images of how we want all of us to "do things around here!" And that all of it is delivered on a customized and very hip social media platform makes it a fun and contemporary space for our employees to navigate to. And when questions do arise regarding site logistics, the BI Team is superfastandfriendly with their support! Take a drive: you won't turn back!

Please read my endorsement!

Truly: there are no cons - and any issues (not sure I'd even call them that, honestly) that we do see, the BI Team immediately first: learns what thing we want to try to do; and then tries to find the best solution to help us do that thing.

I love that employees have the choice of how they save money...... instantly through the app with Instant Vouchers or with generous cashback. It's so easy to use. SmartInsights provide instant access to how employees spend through the portal and provide every statistic that we could possibly need to gauge employee engagement.

I don't dislike anything about the software. Reward Gateway are always thinking of innovative and helpful products to enhance employee engagement.

Increase in colleague engagement and more control of our benefits platform.

The site is engaging, easy to use and of good quality. The software is easy to navigate and personalize when needed.

The reporting is a bit hit and miss, the data is there the reports just don't run sometimes! The customer support team however is reactive and resolve asap.

Our company gives all employees a monthly reward on Fond. It's a nice way to create anticipation for each month and give employees such as myself a little reward for each month's accomplishments, or to save your points for a larger treat!

I would appreciate a larger selection of gift cards.

I like the ability to thank and recognize colleagues by sending them points and writing a short note about their contributions!

I wish Fond could integrate with my Outlook so I could easily send Fond recognition right from my email.

App's and cards are fine, customer service is poor

The software is fine, the problem comes when one has an issue. We have as a company waited 3 days and we still don't have a resolution. That in itself is fine but the zero communication is not.

Lack of communication around support. Our system has been down for 5 days and no communication at all.

It's easy for people to announce recognition of others work -- even if that person is shy or not comfortable sending a wide email.

I think it makes the recognition too grand -- there's a lot of weight to using it, so you may feel uneasy using it for smaller or medium-levels of recognition.

Overall, we are generally very pleased with Reward Gateway and plan to utilize it even more in the coming year!

We love that we can set up rewards for our employees like the Birthday Gift that automatically occurs on their birthday! It's so easy and is such a nice way to recognize them individually without having to do all the work!!! We also love that Reward Gateway keeps track of the employees' anniversaries! The employees love getting recognized for their achievements, so the cards and gifts are always well received by the staff!

The least favorite thing is the inability to make self-edits to employee profiles. Name changes etc... must be done through customer support. When creating new recognitions/awards these too must be created by customer service.

It is very easy to use and to navigate around. The use of the benefits on the site is great. The cycle to work scheme is very straight forward.

This is not necessarily about the software but it would be great if all the reloadable cards loaded as quick as the easy saver card.

It's mostly good. The product works fine, but isn't as fun as some others out there for employee engagement, rewards, and recognition.

The blog features and ability to create custom pages, smart hubs, etc.

The mobile app is useless. The viewability of the product is OK overall. It isn't very "fun" so it's harder to encourage employees and managers to utilize reward gateway. Primarily we use it for posting company news, but the recognition capabilities isn't quite catchy or entertaining enough.

Ease of use, visually appealing to others, value for money details

Easily accessible for all employees and also the reporting functionality for us to be able to demonstrate value for money is great.

The system does everything we need it to do, user friendly. Although, I look forward to any updates

Instant access to data on how much our employees are using the system

The colourful layout and the ease of use. Having the data and key metrics to report on is also one of the things I like most about it. The live chat facility is also extremely helpful providing instant responses to queries.

I feel that some of the reports could be a little better laid out and some of the explanations around the data, particularly when charts are used could be made a little clearer.

A great tool to have all your employee benefits and communications in a single location. Easy to guide people to use it, information is easy to locate and update.

Easy to use, features are easy to view, no complex menus to work through. Reward Gateway tailored the hub to our requirements, including a theme, company colours, images and wording.

Did not have any features I did not like as the site can be customised.

Spectacular. From the demo/sales pitch to implementation to going live has been amazing and the level of support received was amazing!

I love that it is an all-in-one place for employee engagement and communication.

In the last 7 months, I have not found a single thing I dont like about it.

I was not part of the integration. I administer the programs in the system that was already in place. Nothing stand out to me as something that is innovative or easy to understand without first having some training.

I don't like the date format. I would prefer MM/DD/YYYY date format.

The team at reward gateway become part of your business, [SENSITIVE CONTENT HIDDEN]has become such an integral part of Quest, he understands our vision for the Company and nothing is ever too much trouble.

We loved the fact it feels bespoke to our business, reward gateway always support our ideas and make them work. We knew everyone would be happy with the discounts, but we also have our Employee Handbook live as well as using the blog feature for communication. This has come into its own at the moment!

The only issues we found was removing employees is a bit clunky - but again once you have done it, and been talked through it, its ok.

Reward Gateway is easy to use and set up. The rewards catalogue is great. Discounts are an added plus.

It is difficult to keep employee information up-to-date. Invoicing is tricky because we have to tell them when and how much to be invoiced for.

Overall use is easy and convenient.

Its an easy and convenient way to recognize co-workers for a job well done, a birthday, work anniversary or for just being a great person to work with.

Need more categories for recognition of co-workers.

it is a great tool to reward or appreciate colleagues that I work with, a really nice program

it is rewarding program that can help me expressing my feeling of appreciation to someone I want to thank

more fond points should be given so I can reward more than one colleague

Ease of use and employee interface are strong attributes of this program. Additionally, the "like" feature has allowed employees the opportunity to acknowledge a recognition without having to write a comment - which I think is a nice add on.

It is not clear what your balance is for points until you go under redeem, it would be nice if they were highlighted in both the profile and redeem points.

Fond is a great way to recognize coworkers across departments. Our company is spread across several cities, Fond allows us to thank those that help us from afar in an impactful way!

There aren't any features I don't like about Fond.