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Rippling vs Supportbench

Rippling vs Supportbench

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Overall Rating
4.9 (3568)
4.9 (111)
Ease-of-Use
4.9 / 5
4.8 / 5
Value for Money
4.8 / 5
4.8 / 5
Customer Support
4.8 / 5
4.9 / 5
Functionality
4.8 / 5
4.7 / 5
Last Review Written
February 12, 2025
December 5, 2024
Pros/Cons
  • Pros

  • I was thrilled with the ease of use. I spent more time filling out this review than I did enrolling in the benefits.
  • Rippling makes dealing with employee management easy and fun. I very much enjoyed the streamlined nature of the product and how easy it is to understand.
  • It is very easy to use and the features and tools it offers are superb and easily understood by the user. It is a Great product at a very decent price.
  • Cons

  • This has ended up being about a $1200 mistake. I asked them to reimburse me the money themselves due to their error, but they told me to pound sand.
  • Everything must be managed via third party apps, which add to the price. Autoapprove fails for all employees if even one person, such as a new hire, is missing any information in their profile.
  • Probably more of our problem, but the birthdays are not up to date.
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  • Pros

  • We're now more adept at understanding and meeting our customers' needs, leading to improved relationships and hopefully loyalty.
  • It’s helping us build much stronger relationships with our customers and our hope is that we’re able to get increased upselling and even persuade some champions to refer us.
  • It has addressed all our current help desk requirements and looks like it's capable of growing with us as we take on more staff and improve our process.
  • Cons

  • You can miss replies to already existing cases. Notifications are not good enough.
  • There are no webhooks at the time of this review, however, I'm told they are on the roadmap.
  • Honestly, I can't think of much. There was some minor dashboard confusion upfront that turned out to be a small user error that was resolved in a minute.
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Pricing Range
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$
$
$
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$
$
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$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2024

Advisor Recommendations

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153 Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos