Rise
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Most Helpful Reviews for Rise
1 - 5 of 106 Reviews
Michael
10,001+ employees
Used less than 6 months
OVERALL RATING:
5
Reviewed May 2022
Launchpad for something else
Kelly
Verified reviewer
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
The product and service are top notch. An integral tool in my cloud-based bookkeeping business
The service - immediate, responsive and very helpful Set up options - I had help moving my initial clients from other software programs and Rise made the process really easy The day to day usefulness - I find Rise so much simpler to use than any other cloud-based options I have tried. If I need to make changes, I feel confident knowing I can do most of them myself and if not the support will be there for me Big Win - Rise is located on the West Coast which gives me and my clients with weekend cutoffs almost another whole day to get our info entered into the system
CONSThe only con I can think of is that there is no direct syncing to my Xero accounting software. I am hoping this is coming soon though!
Vendor Response
Thank you for your feedback, Kelly! We are glad to hear that you have had a great experience with Rise. We are currently working on an integration with Xero accounting software and hope to release it this summer. Stay tuned for more updates! All the very best, The Rise People Team info@risepeople.com 1-888-393-3483
Replied April 2018
Murray
Construction, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Works Great for Payroll
Getting the Original companies setup. Simple, not complex, great support.
PROSEase of use and Customer support. .......
CONSSo far everything has exceeded my expectations.
Reason for choosing Rise
Customer support.
Reasons for switching to Rise
ADP had no support. Extremely difficult program to implement and use. Errors continued on well past 3 months after implementation.
Vendor Response
Hi Murray, thanks for your review. We're happy to hear that Rise is exceeding your expectation by making Payroll easier for you!
Replied March 2022
Theresa
Retail, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2022
Getting personalized customer service is more difficult now than when it was free.
I was a pretty happy customer initially but after transitioning from the free to the paid service, have experienced worse customer support. I also find it frustrating that the payroll cutoff dates are so far out from the actual pay date. When my staff person was ill with covid, I was forced to predict a full week of work for her, which she ended up not being able to work, and so she was overpaid for 31 hours and her ROE is incorrect. When she was able to return to work over a month later, she was in the position of owing me those 31 hours.
PROSI am a first time business owner and first time administering payroll so using Rise was amazing as they took care of the deductions and direct deposits for my team and it was a huge weight off my shoulders. The service was free for companies with less than 10 employees which was amazing. When I needed help I was usually able to get help quickly either by online chat (even though times to access it were quite limited) or by email and I really appreciated getting to communicate back and forth with difficulties I was having or mistakes that I made. I definitely made the most of the system and customer service was amazing and patient with me.
CONSThe free service was discontinued and now that I am a paying customer, I have a harder time accessing customer support which was disappointing and counter intuitive. I can no longer access online chat at all and the last issue I had, for which I submitted two tickets, was never responded to. And it was a serious issue. I had a staff member fall seriously ill to covid and took an extended leave and I completed her ROE incorrectly which has delayed her ability to collect EI. I initially waited to see if I would get a response before completing the ROE myself, but it was over a week and I had heard nothing back, despite submitting a second ticket, so I just did it on my own, made an error and as I mentioned, delayed her support response. It was a rep at EI who called to clarify the mistake I made so that her application could proceed.
Reason for choosing Rise
At the time I wasn't yet using quickbooks yet and Rise was free so it was an amazing solution.
Vendor Response
Hi Theresa, first and foremost, we want to thank you for your honest and detailed feedback. Although we were fortunate to have experienced great growth over the past year, one area that we've had a harder time to keep up with was in Client Support. This is something that we plan to learn and grow from. Your feedback helps us do that. We want you to know that we're aware of the work we need to do, and every team across the organization has been working hard the past couple of months to revamp our client support processes, tools, and training to reimagine every interaction a client has with us. We doubled our support team members so we can respond to and resolve tickets faster. We've implemented a new support request form and ticket routing process to speed up ticket responses. And we're improving our live chat experience and will have that back by the end of May. Please know our entire company is focused on righting the ship to deliver the customer support you
Replied March 2022
George
Medical Devices, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Good payroll and HR management for small to medium companies
Wonderful
PROSIts easy to use and implement. Easy to administer too
CONSThe link between HR and payroll is still clunky - when you log out of payroll, it looks like you are still logged in
Reason for choosing Rise
It was the most cost effective
Reasons for switching to Rise
Wanted to combine HR and payroll into one solution and also add PTO tracking and approval
