Rise

RATING:

4.1

(128)

About Rise

Rise is a cloud-based human resources (HR) solution that helps companies engage with their employees and action all HR functions such as managing time and attendance, managing payroll and create customized workflows. The platform also provides employees with the tools to create and manage their own user profiles, manage their vacation days, claim benefits and review payroll slips. The software can track employee metrics, specifically engagement levels, attrition rates, payroll, return on investments and claim utilization reports. The solution also provides managers with real-time automated employee performance reports and employee performance trends.

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Rise Pricing

We believe that no one should pay for features they don’t want or use. With our flexible plans you choose a plan that works for what your company needs right no, and add as you grow.

Free trial: 

Available

Free version: 

Not Available

Onboarding
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Rise Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for Rise

1 - 5 of 128 Reviews

Michael

Hospital & Health Care, 51 - 200 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2022

Launchpad for something else

User Profile

Kelly

Verified reviewer

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

The product and service are top notch. An integral tool in my cloud-based bookkeeping business

PROS

The service - immediate, responsive and very helpful Set up options - I had help moving my initial clients from other software programs and Rise made the process really easy The day to day usefulness - I find Rise so much simpler to use than any other cloud-based options I have tried. If I need to make changes, I feel confident knowing I can do most of them myself and if not the support will be there for me Big Win - Rise is located on the West Coast which gives me and my clients with weekend cutoffs almost another whole day to get our info entered into the system

CONS

The only con I can think of is that there is no direct syncing to my Xero accounting software. I am hoping this is coming soon though!

Vendor Response

Thank you for your feedback, Kelly! We are glad to hear that you have had a great experience with Rise. We are currently working on an integration with Xero accounting software and hope to release it this summer. Stay tuned for more updates! All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Replied April 2018

Francine

Food & Beverages, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Canadian company, great product, great price and great service

We've been using Rise for over 7 years and it's improved greatly over that time, they are constantly evolving but their customer service has always been great and consistent, which is important to us.

PROS

East of use, cost and Great customer service

CONS

When we have complicated questions/issues, it sometimes takes longer to resolve and can be frustrating.

Reason for choosing Rise

Cost, Canadian company and the promise of great customer service.

Reasons for switching to Rise

Ceridian was very expensing and not very user friendly and lacking in customer service.

Michael

Computer Software, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2022

Stay Away

Very poor and deeply disappointing. Companies like this give the software industry a bad name.

PROS

The promises that were made up from but never materialized.

CONS

Possibly the worst experience I have ever had with a software vendor. Misrepresented and oversold up front. Exceptionally poor support.

Reason for choosing Rise

We were told there was integration with Netsuite this was actually listed on their website but did not exist. They removed the website reference later. Fortunately we know how to use the Wayback machine. There was no explanation when presented with this information. One of the reasons we chose Rise was that we were told a ATS module would be released shortly - did not arrive in the entire time we used the product.

Reasons for switching to Rise

It seems like Rise provided more functionality.

Vendor Response

Hi Michael, thank you for taking the time to share your feedback. We value your insights in regards to our sales process and our customer service. Please know we have been working hard to help correct and improve our support over the past few months and our entire company is focused on righting the ship to deliver the customer support you deserve and expect. We would love the opportunity to try to make this right, please reach out to me at marketing@risepeople.com so I can follow up directly.

Replied February 2022

Lesli

Education Management, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

1 year of Using Rise for HR Management, Payroll, and Benefits

It has been fantastic, overall. We have had high adoption rate with our staff who seem to like using this system. It has reduced our over all workload while also providing improved services to our employees.

PROS

I most appreciate the all in one solution. It is great to have one to go place for all our staff management needs.

CONS

It is still a new company and from time to time things don't work exactly perfect. Some of the reporting options could be improved. But overall I can find the info I need. Looking forward to more integration with our accounting system.

Reason for choosing Rise

Because the scheduling and time tracking was integrated into the system.