Rise Software

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4

Recommendations

FrontRunners 2019

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About Rise

Rise is a cloud-based human resources (HR) solution that helps companies engage with their employees and action all HR functions such as managing time and attendance, managing payroll and create customized workflows. The platform also provides employees with the tools to create and manage their own user profiles, manage their vacation days, claim benefits and review payroll slips. The software can track employee metrics, specifically engagement levels, attrition rates, payroll, return on investments and claim utilization reports. The solution also provides managers with real-time automated employee performance reports and employee performance trends. ...
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Rise User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

3.5

Showing 1 - 5 of 81 reviews

Anonymous

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

May 2022

Launchpad for something else

User Profile

Grace

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2018

Ease to use it and it is all I need

It is easy to process the payroll. Time saver.

Pros

Export input to excel sheet. Import excel to the system. I can generate reports for all departments. The customize functions is very powerful.

Cons

Sometime the system is too slow. Especially on the rush hours, it is take time to go for next step. on the input sheet for search people, I would prefer more functions to search, for example, employee ID.

Response from Rise

Thank you for your feedback, Grace. We are glad to hear that you have been having a good experience with report generation and payroll processing. Thank you for your suggestions on improving our search functionality. Your comments have been forwarded to our product team for consideration. If you have any more feedback that you would like to share, please do not hesitate to get in touch using the contact details below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Replied April 2018

Murray

Company size: 2-10 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2022

Works Great for Payroll

Getting the Original companies setup. Simple, not complex, great support.

Pros

Ease of use and Customer support. .......

Cons

So far everything has exceeded my expectations.

Reasons for choosing Rise

Customer support.

Reasons for switching to Rise

ADP had no support. Extremely difficult program to implement and use. Errors continued on well past 3 months after implementation.

Response from Rise

Hi Murray, thanks for your review. We're happy to hear that Rise is exceeding your expectation by making Payroll easier for you!

Replied March 2022

Theresa

Company size: 2-10 employees

Industry: Retail

Time used: Less than 2 years

Review Source: Capterra

3

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

March 2022

Getting personalized customer service is more difficult now than when it was free.

I was a pretty happy customer initially but after transitioning from the free to the paid service, have experienced worse customer support. I also find it frustrating that the payroll cutoff dates are so far out from the actual pay date. When my staff person was ill with covid, I was forced to predict a full week of work for her, which she ended up not being able to work, and so she was overpaid for 31 hours and her ROE is incorrect. When she was able to return to work over a month later, she was in the position of owing me those 31 hours.

Pros

I am a first time business owner and first time administering payroll so using Rise was amazing as they took care of the deductions and direct deposits for my team and it was a huge weight off my shoulders. The service was free for companies with less than 10 employees which was amazing. When I needed help I was usually able to get help quickly either by online chat (even though times to access it were quite limited) or by email and I really appreciated getting to communicate back and forth with difficulties I was having or mistakes that I made. I definitely made the most of the system and customer service was amazing and patient with me.

Cons

The free service was discontinued and now that I am a paying customer, I have a harder time accessing customer support which was disappointing and counter intuitive. I can no longer access online chat at all and the last issue I had, for which I submitted two tickets, was never responded to. And it was a serious issue. I had a staff member fall seriously ill to covid and took an extended leave and I completed her ROE incorrectly which has delayed her ability to collect EI. I initially waited to see if I would get a response before completing the ROE myself, but it was over a week and I had heard nothing back, despite submitting a second ticket, so I just did it on my own, made an error and as I mentioned, delayed her support response. It was a rep at EI who called to clarify the mistake I made so that her application could proceed.

Reasons for choosing Rise

At the time I wasn't yet using quickbooks yet and Rise was free so it was an amazing solution.

Response from Rise

Hi Theresa, first and foremost, we want to thank you for your honest and detailed feedback. Although we were fortunate to have experienced great growth over the past year, one area that we've had a harder time to keep up with was in Client Support. This is something that we plan to learn and grow from. Your feedback helps us do that. We want you to know that we're aware of the work we need to do, and every team across the organization has been working hard the past couple of months to revamp our client support processes, tools, and training to reimagine every interaction a client has with us. We doubled our support team members so we can respond to and resolve tickets faster. We've implemented a new support request form and ticket routing process to speed up ticket responses. And we're improving our live chat experience and will have that back by the end of May. Please know our entire company is focused on righting the ship to deliver the customer support you

Replied March 2022

Anonymous

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2018

Everything needed for payroll, stellar customer support

Pros

Customer support is far and away the best part of this software. If anything goes wrong they will fix it.

Cons

The main interface hasn't changed a lot since Paysavvy and is showing its age. When I sign in, automatically create the next payroll if it's due soon, rather than making me click "Create Next Payroll". When I add a new rule or click Save, don't force a refresh of the whole page, but persist as is. When I click Submit, skip the need to "View Results" and go straight to a summary report that has all of the information broken out. I always need the invoice data. Detecting statistical exceptions would be great. For example, I once accidentally entered all of employee's time for a pay period as both regular time and overtime. It would be nice for Rise to point out when an employee's hours are significantly different from their median. Web Service API access to the invoice data in particular is something I've wanted for a while. I have a script that scrapes this data and inserts into my accounting system, because it takes a long time to do by hand.

Response from Rise

Thank you for your feedback - these are great suggestions. Your feedback is being reviewed by our product team for consideration. If you would like information about our API or would like to discuss access to data, please feel free to reach out to us using the contact details below anytime and we would be happy to help. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Replied April 2018

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