Rise is a cloud-based human resources (HR) solution that enables organizations to engage employees, manage payroll, manage time and attendance and create customized workflows. Employees can create and manage user profiles to manage vacation schedules, review payroll and claim benefits.

Rise’s reporting features enable business leaders to track employee metrics including attrition rates, engagement levels, payroll, claim utilization reports and return on investments. The solution sends automated reports on employee performance trends, so managers can take corrective action if needed.

Users can opt to increase their number of users supported or add additional HR modules per their requirements. Support is provided through live chat, an online portal, email, FAQs and the phone.

Attendance
Attendance

Attendance

Employee profile

Employee profile

Leave report

Leave report

Organization structure

Organization structure

Time off

Time off

Supported Operating System(s):

Web browser (OS agnostic)



67 Reviews of Rise

Overall rating

4.0 / 5 stars

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Catherine from David Suzuki Foundation

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

RISE are incredibly customer focused. They spent a lot of time getting to know us and our needs.

It moved our manual processes to automated for absence tracking, employee file management and access which made we could focus internally on more strategic objectives and allowed us to provide improved customer service to our staff.

Pros

Ease of interface for employees including employee photos. Ability to track all types of absence. Able to upload employee documents to their employee file which they can access online 24/7 access.

Cons

Some initial issues with Quebec set up in relation to payroll and benefits which involved our finance staff having to do a lot of work manually which was not anticipated. This has now been resolved.

Review Source: Capterra

Response: Rise, Rise

April 2018

Thank you for your review, Catherine. We're so pleased to hear that Rise helped improve customer service to your staff and free up more of your time so you could focus more on strategic objectives. We also want to apologize for any issues related to the Quebec set up that may have caused you more manual work. We would very much appreciate any more feedback or comments you may have in future. Please feel free to reach out to us anytime using the contact details below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Jenny from Fint.Cloud

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Excellent value, great responsive support with live chat, terrible interface

Simplicity for small Canadian businesses running payroll.

Pros

The pricing of this product is great, they were offering free payroll for organizations with less than 10 employees at one point, but now it's something that has to be requested. Great value for the services provided and live chat support is convenient. I do recommend this software to minimize the complexity of payroll functions for small businesses.

Cons

It is not intuitive to use. Setup is very manual, requiring the user to download pdfs, sign them and re-upload. It's not very friendly towards accountants as the client has to create their own account.
Creating a payroll run requires multiple steps, and T4 submission is not automatic. One selling feature of this product was that it integrates with QuickBooks or Xero. There is no integration. There is one guy that can create an Excel macro who requires the exact details of your accounting system setup.

Review Source: Capterra

Response: Rise, Rise

April 2018

Hi Jenny, Thank you for taking the time to provide us with this feedback. We're glad that you feel you are getting good value for the services provided and that you would recommend us to other small businesses. Your feedback on the product is valuable and helps us better understand your needs. We are reviewing our payroll software to help streamline the pay run process in future releases and we are also currently building integrations with Quickbooks and Xero. Please feel free to reach out to us anytime if you have more specific comments or suggestions. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Mike from Covenant

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

They had potential, but proved to be very poor at what they claim to be great at

I didn't, I only received more costs.

Pros

I like the platform, it was easy to use and very convenient from anywhere I happened to be. Making changes to payroll on the fly was fairly easy and having support there gave the appearance of having a professional helping along the way.

Cons

The biggest complaint I have with Rise is that the software itself worked great, but the team behind the software is unfortunately incompetent. There are plenty of staff available to help, but none have the correct training or experience to actually help employers make decisions. On top of that when a mistake is made on their end they do not take ownership of it because "a company this size is unable to absorb a loss like that" is what I was told by the CEO. The blunders made by Rise ended up costing my company a five figure fine with CRA because they were not able to follow properly sent instructions on their intake forms. I have no problems with a smaller company needing to make mistakes in order to learn, but unless you're willing to own those mistakes, learn from them and then improve your systems you will never be sure you do not fall into those same mistakes again. Ultimately we left Rise as staying with a company that treats their clients poorly does not make sense. The costs may be higher with other larger companies, but I can assure you it is money well spent, avoid Rise at all costs.

Review Source: Capterra

Response: Rise, Rise

November 2018

Thank you for your candor in your review of Rise. We're glad that you liked the platform and found it very convenient to use. To clarify, we've ensured that our client service team is PCP certified in order to provide the best possible payroll support to our clients. Unfortunately the review below is not an accurate reflection of the situation. The mistake was not made on our end and we made every effort to ensure that we provided the best support possible throughout this process. We value you as a client and would have very much liked the opportunity to continue our service for you.

Jeremy from Pizzeria Barbarella

Ease-of-use

Value for money

Customer support

Functionality

April 2018

We've used it for several years and it hasn't improved.

Pros

I like that it's a local company. I liked them better when they were more focussed on payroll. They seem focused on brokering benefits now.

Cons

The web interface is clunky, slow, and difficult to work with. The same things have been broken for years, so for some functionality you need to contact support, which takes ages.

Review Source: Capterra

Response: Rise, Rise

April 2018

Thank you for your feedback, Jeremy. Our client services team would love to hear more about your experience and concerns with Rise. We have a commitment to respond to client requests within 48 hours, however if we are not meeting your expectations we want to know. Please feel free to reach out to us using the contact information provided below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Pam from GroupHEALTH/DMI/GroupSource/ GroupStrenth & Grandview Advisory Group

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

We've been using Rise for two years now. Overall the software is user friendly and easy to use.

I just answered this question in the survey!

Pros

The adhoc payroll process is a breeze, and very user friendly. ROE's are very quick, we've had a few issues with the addresses that were populated into the ROE's, so check closely before finalizing them.

Chat feature is wonderful, and the support staff behind the scenes are always willing to help with issues. Being able to resolve an issue via a chat is wonderful. The chat hours being extended beyond 8 - 5 would be great. Quite often payroll works after hours (especially on Friday), so running into a problem after hours does cause issues. I recently had a situation where I called and got the answering service, and was told I had to call back on Monday. The answering service did pass my message to someone, and I did in the end get a call. It would have been better if the answering service had told me that they would pass my message on to someone, with the hopes that they'd return my call before Monday.

Cons

We've made several recommendations to Rise regarding things that could make the system a bit more user friendly. The response we've received is that any change would effect every client. Most of the changes we've suggested would probably be 'pain points' for any client using the system. This was a bit disappointing, as GroupHEALTH is a very client focused business, and I felt that Rise was as well. We do anything we can to have a better client experience.

Review Source: Capterra

Response: Rise, Rise

April 2018

Thank you for your feedback, Pam! It's great to hear that the adhoc payroll process is a breeze, ROEs very quick, and the support staff and chat service are helpful. As a result of your feedback, we've made some changes to our support process: if you receive our answering service after hours, they will inform you that they will pass your message on to us immediately if it is an urgent matter and we will address your concern outside of business hours. We also appreciate your feedback on how to make Rise more user friendly. We take all product feedback from customers into consideration and include it when prioritizing new development and features, with our most commonly requested enhancements taking first priority. We look forward to continue working with you - thanks again for this feedback! All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Sue from Pan Pacific Holdings Ltd.

Ease-of-use

Value for money

Customer support

Functionality

April 2018

product has improved over the last year or so. Good custom reporting options.

Pros

like the access to the data so we can run our own customized reports
Remittances and T4 all taken care of
Better now than in the past. At the beginning it felt like we were beta testing.
Customer support staff seem more knowledgeable now
Good follow through when we do have a problem or question

Cons

unexplainable glitches (ie accrued vacation pay missing for some employees on one run)
Some Rise standard reports don't seem to include info needed to match the report name
Lose the titles when scrolling down a page of employees. If there was a way to "freeze panes" it would be very helpful.

Review Source: Capterra

Response: Rise, Rise

April 2018

Thank you Sue, we really appreciate your feedback! It's great that you like the full access to your data so you can run customized reports and that you feel Rise's software and support have been improving. Your feedback on the product is very helpful to us. We review all of our customers' feedback regularly and prioritize development based on commonly requested enhancements. Thank you again for your insight and we look forward to continuing to work with you. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Elena from SPECS Limited

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Rise is dependable, user friendly and very effective for our business.

Pros

The features are user friendly and adaptable to our business. The customer service is also impeccable, any question or issue we may encounter is addressed immediately and an effective solution is found.

Cons

Nothing comes to mind about what we like the least, so far since we implemented the software it has exceeded expectations.

Review Source: Capterra

Response: Rise, Rise

April 2018

Thank you, Elena! We are so glad that you found Rise to be user friendly and dependable for your business. It's great to hear that our customer service is impeccable. We hope that we can continue to provide great service to you in future. Thanks again! All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Tina from Spring Activator Inc.

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Easy to use, great customer service.

Pros

The processes for monthly payroll, year-end reconciliation, T4s, ROE, etc. are easy to execute. Any time I need to call for assistance, I've always been able to speak to someone immediately and resolve the issue on the spot.

Cons

Some reports features can be improved, so is the interface for certain sections, can be more user-friendly & intuitive than current format.

Review Source: Capterra

Response: Rise, Rise

April 2018

Thank you for your feedback, Tina. It's great to hear that you find Rise easy to use and that you are getting the support you need immediately when you call for assistance. We also appreciate your comments on the reports and user interface. If you would like to provide any specific comments on how we can improve, we'd love to hear from you at the contact details below. Thanks again! All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Roisin from Galdos Systems Inc.

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

No complaints. Assistance always available when needed.

Pros

The software means I enter everything once and third parties and employees are all paid as necessary. Takes a chunk of work out of my day.

Cons

I don't like that I cannot do payroll on my mobile device anymore. It was great to just log in to approve if necessary. Now on my mobile device I can only see sales materials.

Review Source: Capterra

Nona from Inventa Sales & Promotions Inc.

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Usually pretty good

Pros

Live updates with changes etc. and access to reports of past periods for employees as well as company

Cons

Duplicating data input for some stuff in Rise and Rise Hub. Also very slow updating reports for annual data.

Review Source: Capterra

Response: Rise, Rise

April 2018

Thank you for your feedback, Nona. We're glad to hear your thoughts on our software. We are planning further enhancements that will reduce any duplication of data as you've indicated. If you have any further comments you¿d like to share, please feel free to reach out to us using the contact details below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Alex from Set Scouter

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Excellent customer support and team

Pros

They make payroll and HR so easy. Great UX and backend. Very knowledgable team and support. They're able to answer all my questions quickly.

Cons

No Xero integration for easy payroll reconciliation. I wish I could easily generate a payroll report to be imported into Xero.

Review Source: Capterra

Response: Rise, Rise

April 2018

Thank you for your feedback, Alex! We're happy to hear about your great experiences with our services, product, and customer support team. In regards to Xero integration, this feature is currently in progress with our development team. Please stay tuned for further updates! All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Kai Kin from Stellar Creative Lab

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Pretty good in general

Price is decent and it save me a little bit of time.

Pros

It is pretty easy to use and most of the commonly used functions are already set up. The software looks modern.

Cons

Would be great to see more integration between the modules. Would be SUPER great if the HR software can be integrated into the payroll system.

Review Source: Capterra

Response: Rise, Rise

April 2018

Thank you for your review, Kai Kin. We're happy to hear your comments on the design and ease of use of our software. In regards to your feedback on the integration between modules, we are currently working on further enhancing the integration between HR and payroll to help save you even more time. Please stay tuned for further updates! All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Sara from SilverCrest Excavating

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Best intro to payroll ever!

Pros

The customer service and assistance with setting up employees was amazing. The price is beyond fair and I was so appreciative that I didn't have to figure out all the CRA steps on my own. I'd be lost without them. Even the weekly payroll cut off reminders were helpful during busy months.

Cons

Truly no complaints. I relied a little too much on the payroll cut off reminder and one time it didn't go through and we missed the deadline but a quick call to the customer service line rectified it immediately.

Review Source: Capterra

Response: Rise, Rise

April 2018

Thank you for sharing your kind words about your stellar experience with our customer service team, Sara! We're happy to hear that you are getting good value from our software and that Rise has been so helpful to you and your payroll management. We look forward to continuing to support your business. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Ado from Infinite Interface Education dba Nanaimo Kumon Centre

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Just simple, no complications at all

Pros

Their PR system is simple and user friendly. It saves a lot of my time when I finalize my employees' payrolls and year-end for their T4s.

Cons

When I need their support to change my PR configurations or have some questions, they are very helpful most of times but sometimes totally not helpful. Depends on to whom you speak...

Review Source: Capterra

Response: Rise, Rise

April 2018

Thank you for your review, Ado. We're glad to hear that you've found our software to be simple, user friendly, and time saving when it comes to your payroll processes. We appreciate your feedback on your experience with our client services team. Rise's support representatives have been enrolled in ongoing training courses to act upon our commitment to improvement and providing the best support for our clients possible. We value your feedback and look forward to continuing our support for you in future. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Dolly from Method X Design Inc.

Ease-of-use

Value for money

Customer support

Functionality

April 2018

As a new business owner, I have had an excellent experience so far using Rise for my payroll.

Pros

Customer support - they are very responsive and have always answered any questions I have. I love that I'm able to send an email or make a phone call and talk to a real person.

I also like how using the software makes payroll seem less intimidating.

Cons

The interface could be more descriptive and intuitive for users without a payroll background. I'm not familiar with many of the terms but your FAQ and help topics are very helpful for learning the language.

Review Source: Capterra

Response: Rise, Rise

April 2018

Thank you for your review, Dolly. We¿re delighted to hear about your great experience with our customer support team and related support resources. We appreciate your feedback on how we can improve upon our software interface and will certainly keep your suggestions in mind as we continue to refine our product for the benefit of our customers. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Steve from Lomak Bulk Carriers Corp.

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Have used Rise since it came to us. Some good things and Some not so good things

Pros

Keeps track of most things for the people that work Monday to Friday. Able to write notes as to why that person had days off.

Cons

I run a shop that works 24/7. Rise does not keep track of people working on Saturdays and Sundays.
Hard to keep track of holidays and missed days.

Review Source: Capterra

Response: Rise, Rise

April 2018

Thank you for your review, Steve. We're happy to hear our time-tracking functionalities have proven to be beneficial to managing your workforce. In regards to your feedback, our time off module is designed for a salaried workforce. If you use our Time & Attendance module, it includes scheduling, time off tracking for a variety of work schedules, attendance tracking, approval workflows, and more. Should you wish to request a walkthrough of these features, please feel free to reach out to our client services team using the contact information provided below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Shelley from Allen Vanguard

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Very intuitive software

Save time and money!

Pros

I find it very easy to use and the customer support - specifically live chat - makes it even easier if I get stumped

Cons

Only real issue is how long it takes the pages to refresh after you input, modify payroll. Also, report downloads take longer than I would like but I simply run it in the background until it is done :-)

Review Source: Capterra

Response: Rise, Rise

April 2018

Thank you for your review, Shelley. We're happy to hear that our services have helped you in maximizing your resources and that our customer support experience has been positive. We appreciate your feedback on the speed of our software and will definitely take this into consideration as we continue to improve upon our product. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Rise has solved the problem we set out to solve, with good support and a few rough edges

Rise allowed us to formalize and simplify our payroll system, which has been extremely valuable. Having gone to the trouble of getting set up on Rise, the ongoing work to keep our payroll system running is now quite minimal, which means payroll gets done, taxes get remitted, and we can get back to work quickly.

Pros

- Rise has spent a lot of time on onboarding and support, and their support has also typically been quite responsive.
- While Rise is a fairly complex system, once we got up to speed, our payroll workflow every month is pretty quick and painless. (I would expect this is the case for most users who have extremely simple payroll requirements)
- Rise is free for smaller companies, which is a price that you really can't beat.

Cons

- From time to time it's felt like we were interacting with someone who didn't have a great handle on the nuances of what we were trying to accomplish (particularly when we had questions at tax time), which has resulted in some hiccups around our payroll tax filing. Our support experience has often been quite good, but it's been uneven, depending on who we ended up talking to.

Review Source: Capterra

Response: Rise, Rise

April 2018

Thank you for your review. We're glad that you've been having a great experience with Rise after going through our onboarding process and working together with our support team, and that our services have helped to formalize and simplify your payroll system. We appreciate your feedback on your experience with our customer service team. Rise's support representatives have been enrolled in ongoing training courses to act upon our commitment to improvement, learning, and providing the best support for our clients that's possible. Thank you again for this feedback and we look forward to continuing to work with you. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Claudia from The Black BearPub

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Overall pretty easy to use.

Pros

What I like most about this software, it makes doing payroll easier. It takes care of all your payroll deductions and T4 information at the end of the year.

Cons

What I like least about this software is the strange, unexplainable glitches.
Also some of the reporting is hard to find or doesn't give you all the info you are looking for.

Review Source: Capterra

Response: Rise, Rise

April 2018

Thank you for your review, Claudia. We're glad to hear that our software has made payroll processing an easier task for you. We appreciate your feedback on our software and on our reporting features. Our team would love to hear about your experience and your suggestions for improvement. Please feel free to reach out to us using the contact information below and we would be happy to help you. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Kimberly from Assent Compliance

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Awful! They have no clue about Ontario payroll laws. Constant mistakes!

None!

Pros

I can honestly say the only positive thing is the customer support team. Other then that this is one of the worst payroll providers I have dealt with in my 23 year career as a Payroll Manager. We will be leaving in the new year and going to another provider

Cons

Over all service is not impressive. Software is absolutely obsolete!

Review Source: Capterra

Response: Rise, Rise

April 2018

Thank you for your feedback, Kimberly. We are sorry to hear about your experience with Rise. We value your feedback and invite you to contact us with any specific comments you¿d like to share using the contact details below. All the very best, The Rise People Team info@risepeople.com 1-888-393-3483


Displaying 1 - 20 of 67 reviews