Rise

RATING:

4.1

(125)

About Rise

Rise is a cloud-based human resources (HR) solution that helps companies engage with their employees and action all HR functions such as managing time and attendance, managing payroll and create customized workflows. The platform also provides employees with the tools to create and manage their own user profiles, manage their vacation days, claim benefits and review payroll slips. The software can track employee metrics, specifically engagement levels, attrition rates, payroll, return on investments and claim utilization reports. The solution also provides managers with real-time automated employee performance reports and employee performance trends.

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.
Onboarding

Rise Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for Rise

1 - 5 of 125 Reviews

Michael

Hospital & Health Care, 51 - 200 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2022

Launchpad for something else

User Profile

Kelly

Verified reviewer

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

The product and service are top notch. An integral tool in my cloud-based bookkeeping business

PROS

The service - immediate, responsive and very helpful Set up options - I had help moving my initial clients from other software programs and Rise made the process really easy The day to day usefulness - I find Rise so much simpler to use than any other cloud-based options I have tried. If I need to make changes, I feel confident knowing I can do most of them myself and if not the support will be there for me Big Win - Rise is located on the West Coast which gives me and my clients with weekend cutoffs almost another whole day to get our info entered into the system

CONS

The only con I can think of is that there is no direct syncing to my Xero accounting software. I am hoping this is coming soon though!

Vendor Response

Thank you for your feedback, Kelly! We are glad to hear that you have had a great experience with Rise. We are currently working on an integration with Xero accounting software and hope to release it this summer. Stay tuned for more updates! All the very best, The Rise People Team info@risepeople.com 1-888-393-3483

Replied April 2018

Laura

Information Technology and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Rise Payroll

Overall, I really like Rise and the issues I pointed out are not enough to make me think of switching to another platform.

PROS

Ease of setup and use. Very quick to learn and the support is amazing

CONS

*It can be time consuming to create a report to get the exact information you're looking for.*Not all screens have the same functionality - search an employee: sometimes you can tab after typing the name, sometimes you have to hit enter*When you're entering time in the grid, the headers aren't locked in place, so you have to scroll up to see what column you're in when*Workers Compensation isn't configured to correctly calculate premiums for remote workers in other provinces - this results in manual calculations and lots of extra time. There needs to be a field that overrides the province of employment since the province of residence is what determines the WC rates.

Reasons for switching to Rise

We wanted to remove the in-house processing of remittances.

Michael

Computer Software, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2022

Stay Away

Very poor and deeply disappointing. Companies like this give the software industry a bad name.

PROS

The promises that were made up from but never materialized.

CONS

Possibly the worst experience I have ever had with a software vendor. Misrepresented and oversold up front. Exceptionally poor support.

Reason for choosing Rise

We were told there was integration with Netsuite this was actually listed on their website but did not exist. They removed the website reference later. Fortunately we know how to use the Wayback machine. There was no explanation when presented with this information. One of the reasons we chose Rise was that we were told a ATS module would be released shortly - did not arrive in the entire time we used the product.

Reasons for switching to Rise

It seems like Rise provided more functionality.

Vendor Response

Hi Michael, thank you for taking the time to share your feedback. We value your insights in regards to our sales process and our customer service. Please know we have been working hard to help correct and improve our support over the past few months and our entire company is focused on righting the ship to deliver the customer support you deserve and expect. We would love the opportunity to try to make this right, please reach out to me at marketing@risepeople.com so I can follow up directly.

Replied February 2022

Samantha

Law Practice, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed February 2023

First Impressions

PROS

I like that there are many features that are important and the user experience is great for the employees. The chat feature is great and I've always had a positive interaction with those I'm connecting with there. Those that are part of the help-desk team in the chat feature are wonderful. The Goals section of the software is really great.

CONS

There could be some improvements made with the software specifically with the time off approval flows of having tiered approvals and some more flexibility with the performance review section and check-ins. The implementation lacked effective communication and there were times where we felt abandoned. We also implemented Rise Health as our broker and I'm disappointed to say that this was a terrible experience. After speaking with the [sensitive content hidden] of Rise, it appears that many of the procedures that are supposed to be followed were not and we're still having issues with the implementation at two months post launch. Until Rise and GSC can work more seamlessly together, I would not recommend implementing Rise Health.

Reasons for switching to Rise

We were looking for a new benefits plan for our company and Rise Health seemed like a great option. With the free Rise Optimum Plan it saved us a lot of money. Additionally, the features that Rise offers within the performance section were superior to what we had with Humi.